{"id":"https://openalex.org/W2895790946","doi":"https://doi.org/10.4018/ijkbo.2019010106","title":"Assessing Travel Websites Based on Service Quality Attributes Under Intuitionistic Environment","display_name":"Assessing Travel Websites Based on Service Quality Attributes Under Intuitionistic Environment","publication_year":2018,"publication_date":"2018-10-18","ids":{"openalex":"https://openalex.org/W2895790946","doi":"https://doi.org/10.4018/ijkbo.2019010106","mag":"2895790946"},"language":"en","primary_location":{"id":"doi:10.4018/ijkbo.2019010106","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkbo.2019010106","pdf_url":null,"source":{"id":"https://openalex.org/S4210171617","display_name":"International Journal of Knowledge-Based Organizations","issn_l":"2155-6393","issn":["2155-6393","2155-6407"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge-Based Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002709411","display_name":"Abhishek Tandon","orcid":"https://orcid.org/0000-0002-0143-5677"},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Abhishek Tandon","raw_affiliation_strings":["Department of Management Studies, Shaheed Sukhdev College of Business Studies, University of Delhi, Delhi, India"],"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Shaheed Sukhdev College of Business Studies, University of Delhi, Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101662312","display_name":"Himanshu Sharma","orcid":"https://orcid.org/0000-0002-1004-9567"},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Himanshu Sharma","raw_affiliation_strings":["Department of Operational Research, University of Delhi, Delhi, India"],"affiliations":[{"raw_affiliation_string":"Department of Operational Research, University of Delhi, Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041713395","display_name":"Anu G. Aggarwal","orcid":"https://orcid.org/0000-0001-5448-9540"},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Anu Gupta Aggarwal","raw_affiliation_strings":["Department of Operational Research, University of Delhi, Delhi, India"],"affiliations":[{"raw_affiliation_string":"Department of Operational Research, University of Delhi, Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5002709411"],"corresponding_institution_ids":["https://openalex.org/I110166357"],"apc_list":null,"apc_paid":null,"fwci":7.9834,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.97098473,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"9","issue":"1","first_page":"66","last_page":"75"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6206058859825134},{"id":"https://openalex.org/keywords/ranking","display_name":"Ranking (information retrieval)","score":0.6118549704551697},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5747255682945251},{"id":"https://openalex.org/keywords/interactivity","display_name":"Interactivity","score":0.5647416114807129},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5335754752159119},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.5257052779197693},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.5055711269378662},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.47516340017318726},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45424896478652954},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.4343085289001465},{"id":"https://openalex.org/keywords/rank","display_name":"Rank (graph theory)","score":0.4135749936103821},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39940667152404785},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37273862957954407},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32241368293762207},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.19499251246452332},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.18479695916175842},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1411128044128418},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1352241337299347},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.07976025342941284}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6206058859825134},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.6118549704551697},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5747255682945251},{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.5647416114807129},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5335754752159119},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.5257052779197693},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.5055711269378662},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.47516340017318726},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45424896478652954},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4343085289001465},{"id":"https://openalex.org/C164226766","wikidata":"https://www.wikidata.org/wiki/Q7293202","display_name":"Rank (graph theory)","level":2,"score":0.4135749936103821},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39940667152404785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37273862957954407},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32241368293762207},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.19499251246452332},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.18479695916175842},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1411128044128418},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1352241337299347},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.07976025342941284},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijkbo.2019010106","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkbo.2019010106","pdf_url":null,"source":{"id":"https://openalex.org/S4210171617","display_name":"International Journal of Knowledge-Based Organizations","issn_l":"2155-6393","issn":["2155-6393","2155-6407"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge-Based Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jkbo00:v:9:y:2019:i:1:p:66-75","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKBO.2019010106","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W12613235","https://openalex.org/W1689771227","https://openalex.org/W1748537427","https://openalex.org/W1822004825","https://openalex.org/W1961568240","https://openalex.org/W1966932981","https://openalex.org/W1971021387","https://openalex.org/W1973327860","https://openalex.org/W1979538031","https://openalex.org/W1980564456","https://openalex.org/W1988259540","https://openalex.org/W1995046486","https://openalex.org/W1998149153","https://openalex.org/W2006900100","https://openalex.org/W2024337382","https://openalex.org/W2073123352","https://openalex.org/W2079090652","https://openalex.org/W2081061686","https://openalex.org/W2083657594","https://openalex.org/W2094410932","https://openalex.org/W2097516337","https://openalex.org/W2099078684","https://openalex.org/W2102710958","https://openalex.org/W2145461242","https://openalex.org/W2152159961","https://openalex.org/W2408685215","https://openalex.org/W2580038588","https://openalex.org/W2590153073","https://openalex.org/W2614341923","https://openalex.org/W3122838568","https://openalex.org/W4211007335","https://openalex.org/W4238505817","https://openalex.org/W4245034591","https://openalex.org/W4246837336"],"related_works":["https://openalex.org/W2319020389","https://openalex.org/W2001821990","https://openalex.org/W2272707781","https://openalex.org/W2747851897","https://openalex.org/W1975913006","https://openalex.org/W1513662110","https://openalex.org/W2063506784","https://openalex.org/W4240086805","https://openalex.org/W2013411520","https://openalex.org/W2086306358"],"abstract_inverted_index":{"Digitalization":[0],"has":[1,35],"increased":[2],"the":[3,15,17,45,56,69,75,89,126,159,164,168,173],"importance":[4],"of":[5,19,55,71,77,91,105,109,118,134,163],"online":[6,22,31,72],"marketing":[7],"as":[8],"compared":[9],"to":[10,44,60,84,157,172],"its":[11],"traditional":[12],"counterpart.":[13],"Over":[14],"years,":[16],"number":[18],"customers":[20,59,73],"using":[21],"portals":[23],"for":[24,148],"booking":[25],"tickets":[26],"and":[27,47,64,116,141],"hotel":[28],"rooms":[29],"via":[30],"travel":[32],"agencies":[33],"(OTAs)":[34],"shown":[36],"an":[37],"increasing":[38],"trend.":[39],"This":[40],"may":[41],"be":[42],"due":[43],"discounts":[46],"add-on":[48],"services":[49],"provided":[50,156],"by":[51],"OTA":[52,86,174],"retailers.":[53],"Quality":[54],"website":[57,95,98,175],"attracts":[58],"make":[61],"a":[62,66,78,80],"visit":[63],"henceforth":[65],"purchase.":[67],"Since":[68],"satisfaction":[70],"impacts":[74],"success":[76],"website,":[79],"model":[81,124],"is":[82,155],"proposed":[83],"rank":[85],"websites":[87],"on":[88],"basis":[90],"factors":[92],"that":[93],"affect":[94],"quality.":[96],"The":[97,123,161],"quality":[99,180],"criteria":[100,128],"considered":[101],"are":[102],"trust,":[103],"ease":[104,108],"use,":[106],"tangibility,":[107],"booking,":[110],"navigation,":[111],"customization,":[112],"system":[113],"availability,":[114],"responsiveness,":[115],"interactivity":[117],"ewom":[119],"(electronic":[120],"word-of-mouth)":[121],"systems.":[122],"combines":[125],"multi":[127],"group":[129],"decision":[130],"making":[131],"(MCGDM)":[132],"techniques":[133],"intuitionistic":[135,142],"fuzzy":[136,143],"analytic":[137],"hierarchy":[138],"process":[139],"(IFAHP)":[140],"preference":[144],"ranking":[145,170],"order":[146],"method":[147],"evaluation":[149],"enrichment":[150],"(IFPROMETHEE).":[151],"A":[152],"case":[153,165],"study":[154,166],"validate":[158],"model.":[160],"results":[162],"show":[167],"higher":[169],"given":[171],"with":[176],"most":[177],"efficient":[178],"service":[179],"attributes.":[181]},"counts_by_year":[{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
