{"id":"https://openalex.org/W2530747910","doi":"https://doi.org/10.4018/ijkbo.2017010105","title":"Can Agile, Lean and ITIL Coexist?","display_name":"Can Agile, Lean and ITIL Coexist?","publication_year":2016,"publication_date":"2016-10-12","ids":{"openalex":"https://openalex.org/W2530747910","doi":"https://doi.org/10.4018/ijkbo.2017010105","mag":"2530747910"},"language":"en","primary_location":{"id":"doi:10.4018/ijkbo.2017010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkbo.2017010105","pdf_url":null,"source":{"id":"https://openalex.org/S4210171617","display_name":"International Journal of Knowledge-Based Organizations","issn_l":"2155-6393","issn":["2155-6393","2155-6407"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge-Based Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5104593909","display_name":"Aaron W. Smith","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Aaron W. Smith","raw_affiliation_strings":["Volteo, Phoenix, AZ, USA"],"affiliations":[{"raw_affiliation_string":"Volteo, Phoenix, AZ, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108100245","display_name":"Nayem Rahman","orcid":null},"institutions":[{"id":"https://openalex.org/I126345244","display_name":"Portland State University","ror":"https://ror.org/00yn2fy02","country_code":"US","type":"education","lineage":["https://openalex.org/I126345244"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nayem Rahman","raw_affiliation_strings":["Portland State University, Portland, OR, USA"],"affiliations":[{"raw_affiliation_string":"Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5104593909"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.3472,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.89951609,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"7","issue":"1","first_page":"78","last_page":"88"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9556995630264282},{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.6921577453613281},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6365982294082642},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.6066789031028748},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"Lean manufacturing","score":0.5339953303337097},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5220008492469788},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.495583176612854},{"id":"https://openalex.org/keywords/best-practice","display_name":"Best practice","score":0.42381036281585693},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42117956280708313},{"id":"https://openalex.org/keywords/itil-security-management","display_name":"ITIL security management","score":0.41748738288879395},{"id":"https://openalex.org/keywords/lean-software-development","display_name":"Lean software development","score":0.41374433040618896},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35172128677368164},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.2819221615791321},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.24705666303634644},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.2321753203868866},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.13491806387901306},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.11417844891548157},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.09920170903205872}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9556995630264282},{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.6921577453613281},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6365982294082642},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.6066789031028748},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.5339953303337097},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5220008492469788},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.495583176612854},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.42381036281585693},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42117956280708313},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.41748738288879395},{"id":"https://openalex.org/C199561411","wikidata":"https://www.wikidata.org/wiki/Q2665555","display_name":"Lean software development","level":5,"score":0.41374433040618896},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35172128677368164},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.2819221615791321},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.24705666303634644},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2321753203868866},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.13491806387901306},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11417844891548157},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.09920170903205872},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C149091818","wikidata":"https://www.wikidata.org/wiki/Q2429814","display_name":"Software system","level":3,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijkbo.2017010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkbo.2017010105","pdf_url":null,"source":{"id":"https://openalex.org/S4210171617","display_name":"International Journal of Knowledge-Based Organizations","issn_l":"2155-6393","issn":["2155-6393","2155-6407"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge-Based Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jkbo00:v:7:y:2017:i:1:p:78-88","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJKBO.2017010105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6200000047683716,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W167637074","https://openalex.org/W1474974215","https://openalex.org/W1558161271","https://openalex.org/W1971610703","https://openalex.org/W1989762853","https://openalex.org/W1998418358","https://openalex.org/W2007514251","https://openalex.org/W2009864468","https://openalex.org/W2013977331","https://openalex.org/W2018311362","https://openalex.org/W2030524637","https://openalex.org/W2035455270","https://openalex.org/W2036059479","https://openalex.org/W2060925781","https://openalex.org/W2070126727","https://openalex.org/W2091515160","https://openalex.org/W2096821336","https://openalex.org/W2145207821","https://openalex.org/W2146489173","https://openalex.org/W2164330553","https://openalex.org/W2170712301","https://openalex.org/W2202595206","https://openalex.org/W2991682305","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2095516943","https://openalex.org/W2477103519","https://openalex.org/W2273313785","https://openalex.org/W2370448826","https://openalex.org/W2979662640","https://openalex.org/W2797426096","https://openalex.org/W1816333759","https://openalex.org/W2613333852","https://openalex.org/W1583567951","https://openalex.org/W36935566"],"abstract_inverted_index":{"Information":[0],"Technology":[1],"Infrastructure":[2],"Library":[3],"(ITIL)":[4],"is":[5,83],"frequently":[6],"perceived":[7],"as":[8,21],"overly":[9],"wordy":[10],"and":[11,15,28,35,51,77,93,100,104,115,137],"bureaucratic":[12],"while":[13,73],"Agile":[14,92],"Lean":[16,36,94],"methodologies":[17,121],"are":[18,37],"often":[19],"positioned":[20],"a":[22,63,84,132],"rejection":[23],"of":[24,57,79,119,130],"heavy":[25],"handed":[26],"process":[27],"governance.":[29],"But":[30],"IT":[31,58,68],"Service":[32],"Management,":[33],"Agile,":[34],"all":[38,95],"focused":[39],"on":[40],"the":[41,54,71,80,105,117,128],"same":[42],"thing:":[43],"How":[44],"to":[45,61,98,122],"get":[46],"valuable":[47],"work":[48],"done":[49],"quickly":[50],"efficiently":[52],"in":[53,59,107],"complex":[55],"world":[56],"order":[60],"enable":[62],"business's":[64],"competitive":[65],"edge.":[66],"Delivering":[67],"solutions":[69],"at":[70],"speed-of-business":[72],"maintaining":[74],"quality,":[75],"performance":[76],"availability":[78],"Live":[81],"Environment":[82],"constant":[85],"balancing":[86],"act":[87],"among":[88],"simultaneous":[89],"constraints.":[90],"ITIL,":[91],"contain":[96],"best-practices":[97],"define":[99],"manage":[101],"these":[102,120],"constraints":[103],"contexts":[106],"which":[108],"they":[109,125],"exist.":[110],"The":[111],"authors":[112],"will":[113],"compare":[114],"contrast":[116],"core":[118],"show":[123],"how":[124],"align":[126],"with":[127],"goal":[129],"providing":[131],"roadmap":[133],"for":[134],"successful":[135],"implementation":[136],"coexistence.":[138]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":2}],"updated_date":"2026-02-27T16:54:17.756197","created_date":"2025-10-10T00:00:00"}
