{"id":"https://openalex.org/W2981926158","doi":"https://doi.org/10.4018/ijitsa.2020010103","title":"A Systemic Framework for Facilitating Better Client-Developer Collaboration in Complex Projects","display_name":"A Systemic Framework for Facilitating Better Client-Developer Collaboration in Complex Projects","publication_year":2019,"publication_date":"2019-10-23","ids":{"openalex":"https://openalex.org/W2981926158","doi":"https://doi.org/10.4018/ijitsa.2020010103","mag":"2981926158"},"language":"en","primary_location":{"id":"doi:10.4018/ijitsa.2020010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijitsa.2020010103","pdf_url":null,"source":{"id":"https://openalex.org/S164667806","display_name":"International Journal of Information Technologies and Systems Approach","issn_l":"1935-570X","issn":["1935-570X","1935-5718"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Technologies and Systems Approach","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073860341","display_name":"Jeanette Wing","orcid":"https://orcid.org/0000-0001-6768-6447"},"institutions":[{"id":"https://openalex.org/I177181097","display_name":"Durban University of Technology","ror":"https://ror.org/0303y7a51","country_code":"ZA","type":"education","lineage":["https://openalex.org/I177181097"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Jeanette Wendy Wing","raw_affiliation_strings":["Durban University of Technology, Durban, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Durban University of Technology, Durban, South Africa","institution_ids":["https://openalex.org/I177181097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074753167","display_name":"Doncho Petkov","orcid":"https://orcid.org/0000-0002-3770-1922"},"institutions":[{"id":"https://openalex.org/I203331390","display_name":"Eastern Connecticut State University","ror":"https://ror.org/01mhgwt57","country_code":"US","type":"education","lineage":["https://openalex.org/I203331390","https://openalex.org/I4210132746"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Doncho Petkov","raw_affiliation_strings":["Eastern Connecticut State University, Windham, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eastern Connecticut State University, Windham, USA","institution_ids":["https://openalex.org/I203331390"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090419918","display_name":"Theo Andrew","orcid":"https://orcid.org/0000-0003-3282-4939"},"institutions":[{"id":"https://openalex.org/I177181097","display_name":"Durban University of Technology","ror":"https://ror.org/0303y7a51","country_code":"ZA","type":"education","lineage":["https://openalex.org/I177181097"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Theo N Andrew","raw_affiliation_strings":["Durban University of Technology, Durban, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Durban University of Technology, Durban, South Africa","institution_ids":["https://openalex.org/I177181097"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.17659282,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"13","issue":"1","first_page":"46","last_page":"60"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6915016174316406},{"id":"https://openalex.org/keywords/heuristics","display_name":"Heuristics","score":0.5653043389320374},{"id":"https://openalex.org/keywords/soft-systems-methodology","display_name":"Soft systems methodology","score":0.529188334941864},{"id":"https://openalex.org/keywords/systems-development-life-cycle","display_name":"Systems development life cycle","score":0.5151975750923157},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48997846245765686},{"id":"https://openalex.org/keywords/viable-system-model","display_name":"Viable system model","score":0.48115575313568115},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4698411822319031},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.46593135595321655},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4634423553943634},{"id":"https://openalex.org/keywords/systems-thinking","display_name":"Systems thinking","score":0.46122342348098755},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.4459529221057892},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4353076219558716},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.43252331018447876},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39706867933273315},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.38843271136283875},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3693544268608093},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.35967400670051575},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17568841576576233},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.15298393368721008},{"id":"https://openalex.org/keywords/cybernetics","display_name":"Cybernetics","score":0.09309262037277222},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08829575777053833}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6915016174316406},{"id":"https://openalex.org/C127705205","wikidata":"https://www.wikidata.org/wiki/Q5748245","display_name":"Heuristics","level":2,"score":0.5653043389320374},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.529188334941864},{"id":"https://openalex.org/C120617098","wikidata":"https://www.wikidata.org/wiki/Q559486","display_name":"Systems development life cycle","level":5,"score":0.5151975750923157},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48997846245765686},{"id":"https://openalex.org/C164802487","wikidata":"https://www.wikidata.org/wiki/Q624501","display_name":"Viable system model","level":3,"score":0.48115575313568115},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4698411822319031},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.46593135595321655},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4634423553943634},{"id":"https://openalex.org/C27177047","wikidata":"https://www.wikidata.org/wiki/Q269699","display_name":"Systems thinking","level":2,"score":0.46122342348098755},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.4459529221057892},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4353076219558716},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.43252331018447876},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39706867933273315},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.38843271136283875},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3693544268608093},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.35967400670051575},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17568841576576233},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.15298393368721008},{"id":"https://openalex.org/C115286129","wikidata":"https://www.wikidata.org/wiki/Q123637","display_name":"Cybernetics","level":2,"score":0.09309262037277222},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08829575777053833},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijitsa.2020010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijitsa.2020010103","pdf_url":null,"source":{"id":"https://openalex.org/S164667806","display_name":"International Journal of Information Technologies and Systems Approach","issn_l":"1935-570X","issn":["1935-570X","1935-5718"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Technologies and Systems Approach","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.46000000834465027,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W5193886","https://openalex.org/W26333220","https://openalex.org/W177275850","https://openalex.org/W1574286781","https://openalex.org/W1592034869","https://openalex.org/W1995420449","https://openalex.org/W1997359001","https://openalex.org/W2009310991","https://openalex.org/W2016384743","https://openalex.org/W2018095816","https://openalex.org/W2034225181","https://openalex.org/W2037306909","https://openalex.org/W2066854129","https://openalex.org/W2070371370","https://openalex.org/W2071810069","https://openalex.org/W2072943844","https://openalex.org/W2077980038","https://openalex.org/W2082459665","https://openalex.org/W2091092635","https://openalex.org/W2110689680","https://openalex.org/W2110710386","https://openalex.org/W2128555200","https://openalex.org/W2163056391","https://openalex.org/W2166056089","https://openalex.org/W2356721795","https://openalex.org/W2402563044","https://openalex.org/W2478179927","https://openalex.org/W2789588451","https://openalex.org/W3087523659","https://openalex.org/W3151678985"],"related_works":["https://openalex.org/W638110363","https://openalex.org/W1983780435","https://openalex.org/W322625558","https://openalex.org/W1516242445","https://openalex.org/W1901890640","https://openalex.org/W4309673227","https://openalex.org/W2058399273","https://openalex.org/W1971585867","https://openalex.org/W2174176479","https://openalex.org/W4214754380"],"abstract_inverted_index":{"The":[0,59],"article":[1,63],"presents":[2],"a":[3,75,87],"framework":[4,77],"for":[5,47,64,78],"facilitating":[6],"better":[7],"collaboration":[8],"between":[9],"clients":[10],"and":[11,29,56],"developers":[12],"in":[13,71,100],"software":[14,83,101],"requirements":[15,84],"formulation.":[16,85],"A":[17],"mix":[18],"of":[19,39,53,61,67,74,90,96],"systems":[20,24,27,41,98],"methods":[21,106],"from":[22],"soft":[23],"methodology,":[25],"critical":[26,40],"heuristics":[28],"the":[30,37,62,65,72,94,104,112],"work":[31],"system":[32,114],"method":[33],"is":[34,44,70],"justified":[35],"through":[36],"principles":[38],"practice.":[42],"It":[43],"particularly":[45],"relevant":[46],"project":[48],"contexts":[49],"characterized":[50],"by":[51],"diversity":[52],"stakeholder":[54],"values":[55],"significant":[57],"complexity.":[58],"contribution":[60],"field":[66],"Information":[68],"Systems":[69],"proposal":[73],"systemic":[76],"promoting":[79],"organizational":[80],"learning":[81],"about":[82],"From":[86],"practical":[88],"point":[89],"view":[91],"it":[92],"reduces":[93],"complexity":[95],"using":[97],"thinking":[99],"development":[102],"as":[103],"selected":[105],"are":[107],"simpler":[108],"to":[109,116],"use":[110],"than":[111],"whole":[113],"methodologies":[115],"which":[117],"they":[118],"belong.":[119]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
