{"id":"https://openalex.org/W2622144803","doi":"https://doi.org/10.4018/ijisss.2017070105","title":"Using TRIZ Systematic Innovation Methods for Redesign Services in Small and Medium Enterprises","display_name":"Using TRIZ Systematic Innovation Methods for Redesign Services in Small and Medium Enterprises","publication_year":2017,"publication_date":"2017-06-05","ids":{"openalex":"https://openalex.org/W2622144803","doi":"https://doi.org/10.4018/ijisss.2017070105","mag":"2622144803"},"language":"en","primary_location":{"id":"doi:10.4018/ijisss.2017070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2017070105","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111245140","display_name":"Nadhmi A. Gazem","orcid":null},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nadhmi Gazem","raw_affiliation_strings":["Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100998261","display_name":"Azizah AbdulRahman","orcid":null},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Azizah AbdulRahman","raw_affiliation_strings":["Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018312503","display_name":"Faisal Saeed","orcid":"https://orcid.org/0000-0002-2822-1708"},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Faisal Saeed","raw_affiliation_strings":["Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4576418"],"apc_list":null,"apc_paid":null,"fwci":0.5937,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.73034343,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"9","issue":"3","first_page":"78","last_page":"92"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9401999711990356,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9401999711990356,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/triz","display_name":"TRIZ","score":0.873455286026001},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6989526748657227},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.6645421981811523},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.6078043580055237},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5673058032989502},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.5391789674758911},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"Small and medium-sized enterprises","score":0.4958973824977875},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.43575990200042725},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.41234734654426575},{"id":"https://openalex.org/keywords/manufacturing-engineering","display_name":"Manufacturing engineering","score":0.15861842036247253},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1543416678905487},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10101345181465149}],"concepts":[{"id":"https://openalex.org/C2778800418","wikidata":"https://www.wikidata.org/wiki/Q631910","display_name":"TRIZ","level":2,"score":0.873455286026001},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6989526748657227},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.6645421981811523},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.6078043580055237},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5673058032989502},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.5391789674758911},{"id":"https://openalex.org/C48879800","wikidata":"https://www.wikidata.org/wiki/Q622439","display_name":"Small and medium-sized enterprises","level":2,"score":0.4958973824977875},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.43575990200042725},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41234734654426575},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.15861842036247253},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1543416678905487},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10101345181465149},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijisss.2017070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2017070105","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:9:y:2017:i:3:p:78-92","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISSS.2017070105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W644036829","https://openalex.org/W948271882","https://openalex.org/W1517304288","https://openalex.org/W1520494570","https://openalex.org/W1546091953","https://openalex.org/W1602445178","https://openalex.org/W1782159688","https://openalex.org/W1842654280","https://openalex.org/W1933544978","https://openalex.org/W1979225174","https://openalex.org/W1982966898","https://openalex.org/W1984338173","https://openalex.org/W1989056512","https://openalex.org/W2010101791","https://openalex.org/W2032712175","https://openalex.org/W2063728452","https://openalex.org/W2069184620","https://openalex.org/W2071958948","https://openalex.org/W2092675310","https://openalex.org/W2110094673","https://openalex.org/W2141583301","https://openalex.org/W2142149595","https://openalex.org/W2150767408","https://openalex.org/W2152393881","https://openalex.org/W2155677334","https://openalex.org/W2189115954","https://openalex.org/W2317072538","https://openalex.org/W2319486997","https://openalex.org/W2323778837","https://openalex.org/W2332121399","https://openalex.org/W2332322738","https://openalex.org/W2908142065","https://openalex.org/W2914005325","https://openalex.org/W3125940354","https://openalex.org/W4236492466","https://openalex.org/W4245228868","https://openalex.org/W4246683059","https://openalex.org/W4248974640","https://openalex.org/W4256540590","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2366607827","https://openalex.org/W2358181861","https://openalex.org/W2132167730","https://openalex.org/W2111303709","https://openalex.org/W2010819945","https://openalex.org/W2283964347","https://openalex.org/W2024260647","https://openalex.org/W2033759005","https://openalex.org/W2364069029","https://openalex.org/W402347583"],"abstract_inverted_index":{"Small":[0,88],"and":[1,22,64,89],"Medium":[2,90],"Enterprises":[3],"(SMEs)":[4],"in":[5,29,36,47,87],"service":[6,31,53],"sector":[7,32],"take":[8],"the":[9,13,30,34,37,79],"lion":[10],"share":[11],"of":[12,27],"market":[14,38],"compared":[15],"to":[16,39,45],"other":[17],"sectors":[18],"such":[19,58],"as":[20,59],"agriculture":[21],"manufacturing.":[23],"The":[24],"increasing":[25],"number":[26],"SMEs":[28,44],"brought":[33],"competition":[35],"its":[40],"peak,":[41],"which":[42],"forced":[43],"invest":[46],"improving":[48],"their":[49],"services.":[50],"However,":[51],"solving":[52],"problems":[54],"requires":[55],"more":[56],"resources":[57],"skilled":[60],"labor":[61],"or":[62],"research":[63],"development":[65],"funds":[66],"that":[67],"might":[68],"be":[69],"limited":[70],"for":[71,84],"many":[72],"SMEs.":[73],"In":[74],"this":[75],"paper,":[76],"we":[77],"review":[78],"systematic":[80],"innovation":[81],"methods,":[82],"TRIZ,":[83],"redesign":[85],"services":[86],"Enterprises.":[91]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}