{"id":"https://openalex.org/W1995655556","doi":"https://doi.org/10.4018/ijisss.2014040104","title":"Understanding Factors Affecting Mobile Services Adoption","display_name":"Understanding Factors Affecting Mobile Services Adoption","publication_year":2014,"publication_date":"2014-04-01","ids":{"openalex":"https://openalex.org/W1995655556","doi":"https://doi.org/10.4018/ijisss.2014040104","mag":"1995655556"},"language":"en","primary_location":{"id":"doi:10.4018/ijisss.2014040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2014040104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059934493","display_name":"Tu\u011frul Daim","orcid":"https://orcid.org/0000-0003-1432-8958"},"institutions":[{"id":"https://openalex.org/I126345244","display_name":"Portland State University","ror":"https://ror.org/00yn2fy02","country_code":"US","type":"education","lineage":["https://openalex.org/I126345244"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tugrul U Daim","raw_affiliation_strings":["Portland State University, Portland, OR, USA","Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA"],"affiliations":[{"raw_affiliation_string":"Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]},{"raw_affiliation_string":"Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055967514","display_name":"Fahad Aldhaban","orcid":"https://orcid.org/0000-0001-9963-6049"},"institutions":[{"id":"https://openalex.org/I126345244","display_name":"Portland State University","ror":"https://ror.org/00yn2fy02","country_code":"US","type":"education","lineage":["https://openalex.org/I126345244"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Fahad Aldhaban","raw_affiliation_strings":["Portland State University, Portland, OR, USA","Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA"],"affiliations":[{"raw_affiliation_string":"Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]},{"raw_affiliation_string":"Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022834625","display_name":"Jay Justice","orcid":null},"institutions":[{"id":"https://openalex.org/I126345244","display_name":"Portland State University","ror":"https://ror.org/00yn2fy02","country_code":"US","type":"education","lineage":["https://openalex.org/I126345244"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jay Justice","raw_affiliation_strings":["Portland State University, Portland, OR, USA","Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA"],"affiliations":[{"raw_affiliation_string":"Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]},{"raw_affiliation_string":"Dept of Engineering and Technology Management, Portland State University, Portland, OR, USA","institution_ids":["https://openalex.org/I126345244"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034942359","display_name":"Nuri Ba\u015fo\u011flu","orcid":"https://orcid.org/0000-0001-8055-4887"},"institutions":[{"id":"https://openalex.org/I4405392","display_name":"Bo\u011fazi\u00e7i University","ror":"https://ror.org/03z9tma90","country_code":"TR","type":"education","lineage":["https://openalex.org/I4405392"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Nuri Basoglu","raw_affiliation_strings":["Bogazici University, Istanbul, Turkey"],"affiliations":[{"raw_affiliation_string":"Bogazici University, Istanbul, Turkey","institution_ids":["https://openalex.org/I4405392"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5059934493"],"corresponding_institution_ids":["https://openalex.org/I126345244"],"apc_list":null,"apc_paid":null,"fwci":1.6274,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.88961327,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"6","issue":"2","first_page":"51","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9832000136375427,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7406483888626099},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.7209315299987793},{"id":"https://openalex.org/keywords/mobile-business-development","display_name":"Mobile business development","score":0.6818380355834961},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.6172271966934204},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.6027185320854187},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5618896484375},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.48984381556510925},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.45960310101509094},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4357702136039734},{"id":"https://openalex.org/keywords/mobile-telephony","display_name":"Mobile telephony","score":0.4208594560623169},{"id":"https://openalex.org/keywords/mobile-technology","display_name":"Mobile technology","score":0.3879215121269226},{"id":"https://openalex.org/keywords/mobile-computing","display_name":"Mobile computing","score":0.3115888833999634},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.27247196435928345},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.25245732069015503},{"id":"https://openalex.org/keywords/mobile-web","display_name":"Mobile Web","score":0.24319899082183838},{"id":"https://openalex.org/keywords/mobile-radio","display_name":"Mobile radio","score":0.08816641569137573}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7406483888626099},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.7209315299987793},{"id":"https://openalex.org/C97023534","wikidata":"https://www.wikidata.org/wiki/Q6887067","display_name":"Mobile business development","level":5,"score":0.6818380355834961},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.6172271966934204},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.6027185320854187},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5618896484375},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.48984381556510925},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45960310101509094},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4357702136039734},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.4208594560623169},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.3879215121269226},{"id":"https://openalex.org/C144543869","wikidata":"https://www.wikidata.org/wiki/Q2738570","display_name":"Mobile computing","level":2,"score":0.3115888833999634},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.27247196435928345},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25245732069015503},{"id":"https://openalex.org/C516764902","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile Web","level":4,"score":0.24319899082183838},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.08816641569137573},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijisss.2014040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisss.2014040104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:6:y:2014:i:2:p:51-69","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijisss.2014040104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.49000000953674316,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W182599932","https://openalex.org/W1485433570","https://openalex.org/W1491644571","https://openalex.org/W1547233998","https://openalex.org/W1560826970","https://openalex.org/W1586309023","https://openalex.org/W1791587663","https://openalex.org/W1954663826","https://openalex.org/W1963514019","https://openalex.org/W1973085090","https://openalex.org/W1977707731","https://openalex.org/W1981576539","https://openalex.org/W1986097703","https://openalex.org/W1987387136","https://openalex.org/W1987658150","https://openalex.org/W1990513740","https://openalex.org/W1991729012","https://openalex.org/W1992175204","https://openalex.org/W1992445467","https://openalex.org/W1994555027","https://openalex.org/W1995202276","https://openalex.org/W1995323579","https://openalex.org/W1998778493","https://openalex.org/W2000027692","https://openalex.org/W2000305448","https://openalex.org/W2004411368","https://openalex.org/W2006051055","https://openalex.org/W2007620894","https://openalex.org/W2011618936","https://openalex.org/W2015331797","https://openalex.org/W2017909193","https://openalex.org/W2017995624","https://openalex.org/W2018681188","https://openalex.org/W2021234302","https://openalex.org/W2021470189","https://openalex.org/W2033943395","https://openalex.org/W2034182150","https://openalex.org/W2036389121","https://openalex.org/W2037416413","https://openalex.org/W2038036916","https://openalex.org/W2039597069","https://openalex.org/W2041748119","https://openalex.org/W2046497349","https://openalex.org/W2047552622","https://openalex.org/W2047667151","https://openalex.org/W2048738365","https://openalex.org/W2049962332","https://openalex.org/W2056093313","https://openalex.org/W2057012437","https://openalex.org/W2057692020","https://openalex.org/W2059454396","https://openalex.org/W2060144236","https://openalex.org/W2061247769","https://openalex.org/W2061539395","https://openalex.org/W2063236230","https://openalex.org/W2066228099","https://openalex.org/W2070578274","https://openalex.org/W2078518420","https://openalex.org/W2079231770","https://openalex.org/W2081367364","https://openalex.org/W2085607573","https://openalex.org/W2087061831","https://openalex.org/W2091502773","https://openalex.org/W2093498042","https://openalex.org/W2096878712","https://openalex.org/W2098550643","https://openalex.org/W2099697766","https://openalex.org/W2106814462","https://openalex.org/W2110361771","https://openalex.org/W2113410718","https://openalex.org/W2113433030","https://openalex.org/W2114025011","https://openalex.org/W2116578868","https://openalex.org/W2124826288","https://openalex.org/W2132338962","https://openalex.org/W2135130895","https://openalex.org/W2136175054","https://openalex.org/W2155938070","https://openalex.org/W2159645837","https://openalex.org/W2619731159","https://openalex.org/W3122188249","https://openalex.org/W3124865537","https://openalex.org/W4239029180","https://openalex.org/W4243304807","https://openalex.org/W4253668592"],"related_works":["https://openalex.org/W2170180570","https://openalex.org/W2154498492","https://openalex.org/W197067357","https://openalex.org/W2047117180","https://openalex.org/W2231721668","https://openalex.org/W2109316474","https://openalex.org/W2219219547","https://openalex.org/W2169484903","https://openalex.org/W1974440652","https://openalex.org/W2289964879"],"abstract_inverted_index":{"Popularity":[0],"of":[1,31,62,100,139],"mobile":[2,25,49,63,75,116,140],"services":[3,26,50,76,117,141],"is":[4,11],"increasing":[5],"rapidly":[6],"in":[7,33,39,78,142],"Thailand":[8],"and":[9,16,56,70,81,86,123,132],"it":[10,44],"influencing":[12,136],"daily":[13],"life,":[14],"business,":[15],"markets.":[17],"Recently,":[18],"more":[19],"attention":[20],"has":[21],"been":[22],"drawn":[23],"towards":[24],"due":[27],"to":[28,52,68,114],"the":[29,37,40,101,108],"adoption":[30,61,77,138],"3G":[32],"Thailand.":[34,79,143],"This":[35,65],"enhanced":[36],"competition":[38],"telecommunication":[41],"industry.":[42],"Consequently,":[43],"became":[45],"very":[46],"critical":[47],"for":[48],"providers":[51],"better":[53],"understand":[54],"users":[55],"factors":[57,72,83,106,122,125,135],"that":[58,73,104],"affect":[59],"users'":[60,112,137],"services.":[64],"paper":[66],"aims":[67],"identify":[69],"study":[71,128],"impact":[74,110],"Factors":[80,91],"sub":[82],"were":[84,92],"identified":[85],"a":[87],"survey":[88],"was":[89],"conducted.":[90],"compared":[93],"using":[94],"Pairwise":[95],"Comparison":[96],"Method":[97],"(PCM).":[98],"Results":[99],"analysis":[102],"show":[103],"intermediary":[105],"have":[107],"highest":[109],"on":[111],"intention":[113],"adopt":[115],"followed":[118],"by":[119],"service":[120],"characteristics":[121],"social":[124],"respectively.":[126],"The":[127],"provides":[129],"an":[130],"insight":[131],"information":[133],"about":[134]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
