{"id":"https://openalex.org/W1976631063","doi":"https://doi.org/10.4018/ijisscm.2014010104","title":"Analysis of Passengers' Perception of Public Transport Quality and Performance","display_name":"Analysis of Passengers' Perception of Public Transport Quality and Performance","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1976631063","doi":"https://doi.org/10.4018/ijisscm.2014010104","mag":"1976631063"},"language":"en","primary_location":{"id":"doi:10.4018/ijisscm.2014010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisscm.2014010104","pdf_url":null,"source":{"id":"https://openalex.org/S62270215","display_name":"International Journal of Information Systems and Supply Chain Management","issn_l":"1935-5726","issn":["1935-5726","1935-5734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Supply Chain Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074778286","display_name":"Yannis Tyrinopoulos","orcid":null},"institutions":[{"id":"https://openalex.org/I40479246","display_name":"Technological Educational Institute of Athens","ror":"https://ror.org/044m46d61","country_code":"GR","type":"education","lineage":["https://openalex.org/I40479246"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Yannis Tyrinopoulos","raw_affiliation_strings":["Department of Civil and Topography/Geoinformatics Engineering, Faculty of Technological Applications, Technological Educational Institute of Athens, Egaleo, Greece","Department of Civil and Topography/Geoinformatics Engineering, Faculty of Technological Applications, Technological Educational Institute of Athens, Egaleo, Greece#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil and Topography/Geoinformatics Engineering, Faculty of Technological Applications, Technological Educational Institute of Athens, Egaleo, Greece","institution_ids":["https://openalex.org/I40479246"]},{"raw_affiliation_string":"Department of Civil and Topography/Geoinformatics Engineering, Faculty of Technological Applications, Technological Educational Institute of Athens, Egaleo, Greece#TAB#","institution_ids":["https://openalex.org/I40479246"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001459918","display_name":"Constantinos Antoniou","orcid":"https://orcid.org/0000-0003-0203-9542"},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Constantinos Antoniou","raw_affiliation_strings":["School of Rural and Surveying Engineering, National Technical University of Athens (NTUA), Athens, Greece","School of Rural and Surveying Engineering, National Technical University of Athens NTUA, Athens, Greece#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Rural and Surveying Engineering, National Technical University of Athens (NTUA), Athens, Greece","institution_ids":["https://openalex.org/I174458059"]},{"raw_affiliation_string":"School of Rural and Surveying Engineering, National Technical University of Athens NTUA, Athens, Greece#TAB#","institution_ids":["https://openalex.org/I174458059"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2567,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.85690016,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"7","issue":"1","first_page":"56","last_page":"72"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10298","display_name":"Urban Transport and Accessibility","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10841","display_name":"Economic and Environmental Valuation","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/punctuality","display_name":"Punctuality","score":0.982445240020752},{"id":"https://openalex.org/keywords/public-transport","display_name":"Public transport","score":0.6810623407363892},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5647434592247009},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5559362769126892},{"id":"https://openalex.org/keywords/logit","display_name":"Logit","score":0.5555409789085388},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5496339797973633},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.5426365733146667},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4636244773864746},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.41730719804763794},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.38997071981430054},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.364651620388031},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.35618311166763306},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3400319814682007},{"id":"https://openalex.org/keywords/econometrics","display_name":"Econometrics","score":0.21900507807731628},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.17917078733444214},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17612722516059875},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.11467167735099792},{"id":"https://openalex.org/keywords/environmental-health","display_name":"Environmental health","score":0.09936743974685669}],"concepts":[{"id":"https://openalex.org/C2779548549","wikidata":"https://www.wikidata.org/wiki/Q153487","display_name":"Punctuality","level":2,"score":0.982445240020752},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.6810623407363892},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5647434592247009},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5559362769126892},{"id":"https://openalex.org/C140331021","wikidata":"https://www.wikidata.org/wiki/Q1868104","display_name":"Logit","level":2,"score":0.5555409789085388},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5496339797973633},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5426365733146667},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4636244773864746},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41730719804763794},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38997071981430054},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.364651620388031},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35618311166763306},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3400319814682007},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.21900507807731628},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17917078733444214},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17612722516059875},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11467167735099792},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.09936743974685669},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijisscm.2014010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijisscm.2014010104","pdf_url":null,"source":{"id":"https://openalex.org/S62270215","display_name":"International Journal of Information Systems and Supply Chain Management","issn_l":"1935-5726","issn":["1935-5726","1935-5734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Supply Chain Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisscm:v:7:y:2014:i:1:p:56-72","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijisscm.2014010104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality","score":0.4000000059604645}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W123430343","https://openalex.org/W1513618424","https://openalex.org/W1535266518","https://openalex.org/W1560729591","https://openalex.org/W1579143112","https://openalex.org/W1587026990","https://openalex.org/W1587094587","https://openalex.org/W1995825161","https://openalex.org/W2018591888","https://openalex.org/W2024147949","https://openalex.org/W2032751338","https://openalex.org/W2091870159","https://openalex.org/W2097978133","https://openalex.org/W2117485746","https://openalex.org/W2119791987","https://openalex.org/W2142635246","https://openalex.org/W2152081677","https://openalex.org/W2322584079","https://openalex.org/W2582743722","https://openalex.org/W3166327929","https://openalex.org/W4206439534","https://openalex.org/W4230096730","https://openalex.org/W4243491319"],"related_works":["https://openalex.org/W2766395386","https://openalex.org/W2376773662","https://openalex.org/W428785106","https://openalex.org/W4313598038","https://openalex.org/W2068695701","https://openalex.org/W2782149065","https://openalex.org/W1595000447","https://openalex.org/W2053811733","https://openalex.org/W4362733452","https://openalex.org/W2943056264"],"abstract_inverted_index":{"This":[0],"research":[1],"investigates":[2],"the":[3,9,30,34,37,42,62,78,107,112,140],"passengers'":[4],"level":[5],"of":[6,11,33,36,44,111,144],"satisfaction":[7,40,81],"from":[8],"use":[10,43],"diverse":[12],"public":[13],"transport":[14,96,137],"systems.":[15],"The":[16,74],"aim":[17],"is":[18],"to":[19,28,115,121],"uncover":[20],"factors":[21],"that":[22,77],"drive":[23],"their":[24,123],"modal":[25],"choices":[26],"and":[27,50,54,69,90,94,129,139,142],"assess":[29],"quality":[31,143],"implications":[32],"variability":[35],"users'":[38],"perceived":[39],"through":[41],"two":[45,63],"statistical":[46],"methods":[47],"(ordered":[48],"logit":[49],"linear":[51],"mixed":[52],"models)":[53],"comprehensive":[55],"diagrammatic":[56],"techniques.":[57],"Five":[58],"transit":[59],"systems":[60],"in":[61,66],"major":[64],"cities":[65],"Greece,":[67],"Athens":[68],"Thessaloniki,":[70],"have":[71],"been":[72],"examined.":[73],"analysis":[75,102],"demonstrated":[76],"most":[79],"important":[80],"attributes":[82],"are":[83],"service":[84],"frequency,":[85],"followed":[86],"by":[87],"waiting":[88,127],"conditions":[89,128,138],"network":[91],"coverage,":[92],"punctuality":[93],"in-vehicle":[95,136],"conditions.":[97],"A":[98],"gender-based":[99],"market":[100],"segmentation":[101],"provided":[103],"further":[104],"insight":[105],"into":[106],"differences":[108],"among":[109],"groups":[110],"population.":[113],"According":[114],"this":[116],"analysis,":[117],"female":[118],"respondents":[119,134],"tend":[120],"place":[122],"attention":[124],"on":[125,135],"punctuality,":[126],"driver":[130],"behavior,":[131],"while":[132],"male":[133],"existence":[141],"transfer":[145],"information.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}