{"id":"https://openalex.org/W2963074241","doi":"https://doi.org/10.4018/ijiscram.2019010104","title":"Role of Social Media in Terrorism Crisis Communication","display_name":"Role of Social Media in Terrorism Crisis Communication","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2963074241","doi":"https://doi.org/10.4018/ijiscram.2019010104","mag":"2963074241"},"language":"en","primary_location":{"id":"doi:10.4018/ijiscram.2019010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijiscram.2019010104","pdf_url":null,"source":{"id":"https://openalex.org/S4394735749","display_name":"International Journal of Information Systems for Crisis Response and Management","issn_l":"1937-9390","issn":["1937-9390","1937-9420"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems for Crisis Response and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091407358","display_name":"Stephen Kimotho","orcid":"https://orcid.org/0000-0001-9880-6819"},"institutions":[{"id":"https://openalex.org/I4210159989","display_name":"United States International University Africa","ror":"https://ror.org/05qj64q37","country_code":"KE","type":"education","lineage":["https://openalex.org/I4210159989"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Stephen Gichuhi Kimotho","raw_affiliation_strings":["United States International University \u2013 Africa, Nairobi, Kenya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"United States International University \u2013 Africa, Nairobi, Kenya","institution_ids":["https://openalex.org/I4210159989"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090520823","display_name":"Carolyne Nyaboe Nyarang\u2019o","orcid":null},"institutions":[{"id":"https://openalex.org/I44288286","display_name":"Daystar University","ror":"https://ror.org/01qmtv077","country_code":"KE","type":"education","lineage":["https://openalex.org/I44288286"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Carolyne Nyaboe Nyarang'o","raw_affiliation_strings":["Daystar University, Nairobi, Kenya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Daystar University, Nairobi, Kenya","institution_ids":["https://openalex.org/I44288286"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6997,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.78500041,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"11","issue":"1","first_page":"65","last_page":"82"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9690999984741211,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9591000080108643,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"Crisis communication","score":0.8369203805923462},{"id":"https://openalex.org/keywords/terrorism","display_name":"Terrorism","score":0.7221144437789917},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7204493284225464},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.7071502208709717},{"id":"https://openalex.org/keywords/globe","display_name":"Globe","score":0.6484048366546631},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5672411918640137},{"id":"https://openalex.org/keywords/christian-ministry","display_name":"Christian ministry","score":0.5442003607749939},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5408757925033569},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.49340763688087463},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.45201194286346436},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3891783058643341},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19455081224441528}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.8369203805923462},{"id":"https://openalex.org/C203133693","wikidata":"https://www.wikidata.org/wiki/Q7283","display_name":"Terrorism","level":2,"score":0.7221144437789917},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7204493284225464},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.7071502208709717},{"id":"https://openalex.org/C2775899829","wikidata":"https://www.wikidata.org/wiki/Q3109007","display_name":"Globe","level":2,"score":0.6484048366546631},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5672411918640137},{"id":"https://openalex.org/C521751864","wikidata":"https://www.wikidata.org/wiki/Q1729207","display_name":"Christian ministry","level":2,"score":0.5442003607749939},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5408757925033569},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.49340763688087463},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.45201194286346436},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3891783058643341},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19455081224441528},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijiscram.2019010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijiscram.2019010104","pdf_url":null,"source":{"id":"https://openalex.org/S4394735749","display_name":"International Journal of Information Systems for Crisis Response and Management","issn_l":"1937-9390","issn":["1937-9390","1937-9420"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems for Crisis Response and Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.7900000214576721,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W116483361","https://openalex.org/W122036510","https://openalex.org/W268257668","https://openalex.org/W377384883","https://openalex.org/W430959282","https://openalex.org/W1449942695","https://openalex.org/W1539265701","https://openalex.org/W1553896115","https://openalex.org/W1603489068","https://openalex.org/W1803273808","https://openalex.org/W1969083243","https://openalex.org/W1975890178","https://openalex.org/W1992179686","https://openalex.org/W2018692609","https://openalex.org/W2019274016","https://openalex.org/W2019894798","https://openalex.org/W2038303474","https://openalex.org/W2040191318","https://openalex.org/W2049463381","https://openalex.org/W2055546779","https://openalex.org/W2057305085","https://openalex.org/W2063827905","https://openalex.org/W2065098072","https://openalex.org/W2072030626","https://openalex.org/W2096704770","https://openalex.org/W2133535394","https://openalex.org/W2133766618","https://openalex.org/W2144948716","https://openalex.org/W2145608915","https://openalex.org/W2158516493","https://openalex.org/W2166792446","https://openalex.org/W2183381911","https://openalex.org/W2221846484","https://openalex.org/W2738731570","https://openalex.org/W2890846091","https://openalex.org/W2913236841","https://openalex.org/W2953242880","https://openalex.org/W3210030168","https://openalex.org/W4211065523","https://openalex.org/W4237243283"],"related_works":["https://openalex.org/W1539266347","https://openalex.org/W2267913355","https://openalex.org/W2788570199","https://openalex.org/W2000787479","https://openalex.org/W4248006302","https://openalex.org/W1488904332","https://openalex.org/W4256453413","https://openalex.org/W3135535244","https://openalex.org/W3045785873","https://openalex.org/W4378605586"],"abstract_inverted_index":{"Terrorism":[0],"targeting":[1],"corporate":[2],"bodies":[3],"remains":[4],"one":[5],"the":[6,10,35,42,49,52,79,96,103,118,122,125,142,146,155,159],"greatest":[7,156],"risks":[8],"to":[9,30,46,61,108],"most":[11,119],"critical":[12,24],"intangible":[13],"asset":[14],"of":[15,51,64,81,141],"any":[16],"organization:":[17],"reputation.":[18,36],"Thus,":[19],"effective":[20],"crisis":[21,29,114],"communication":[22],"is":[23],"during":[25,55,67,84],"and":[26,131,152],"after":[27],"terror":[28,56,68,88],"mitigate":[31],"further":[32],"damage":[33],"on":[34,48,136],"To":[37],"date,":[38],"many":[39],"studies":[40],"around":[41],"globe":[43],"have":[44],"tended":[45],"focus":[47],"role":[50,80],"traditional":[53],"media":[54,66,83,106,138],"crisis,":[57],"paying":[58],"minimal":[59],"attention":[60],"organisations'":[62],"use":[63],"social":[65,82,105,137],"crisis.":[69],"Using":[70],"a":[71],"descriptive":[72],"qualitative":[73],"case":[74],"study,":[75],"this":[76],"study":[77],"examined":[78],"2013":[85],"Westgate":[86],"Mall":[87],"attack,":[89],"in":[90,133],"Nairobi,":[91],"Kenya.":[92],"Findings":[93],"revealed":[94],"that":[95],"Interior":[97],"Ministry":[98],"(IM)":[99],"used":[100,120],"Twitter":[101],"as":[102],"preferred":[104],"platform":[107],"communicate":[109],"with":[110,129],"various":[111],"stakeholders.":[112],"Accommodative":[113],"response":[115],"strategies":[116],"were":[117],"by":[121],"IM.":[123,160],"However,":[124],"ministry":[126],"was":[127],"plagued":[128],"inaccuracies":[130],"inconsistencies":[132],"its":[134],"responses":[135],"compromising":[139],"reputation":[140],"government":[143],"further.":[144],"Balancing":[145],"need":[147],"for":[148,158],"speedy":[149],"response,":[150],"accuracy":[151],"consistency,":[153],"remained":[154],"challenge":[157]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
