{"id":"https://openalex.org/W3168885973","doi":"https://doi.org/10.4018/ijirr.2021070105","title":"Artificial Intelligence and\u202f NLP\u202f-Based \u202fChatbot for Islamic Banking and Finance","display_name":"Artificial Intelligence and\u202f NLP\u202f-Based \u202fChatbot for Islamic Banking and Finance","publication_year":2021,"publication_date":"2021-06-01","ids":{"openalex":"https://openalex.org/W3168885973","doi":"https://doi.org/10.4018/ijirr.2021070105","mag":"3168885973"},"language":"en","primary_location":{"id":"doi:10.4018/ijirr.2021070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijirr.2021070105","pdf_url":null,"source":{"id":"https://openalex.org/S4210223861","display_name":"International Journal of Information Retrieval Research","issn_l":"2155-6377","issn":["2155-6377","2155-6385"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Retrieval Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061329473","display_name":"Shahnawaz Khan","orcid":"https://orcid.org/0000-0002-3675-4467"},"institutions":[{"id":"https://openalex.org/I8541234","display_name":"University College of Bahrain","ror":"https://ror.org/00m2z1b30","country_code":"BH","type":"education","lineage":["https://openalex.org/I8541234"]}],"countries":["BH"],"is_corresponding":true,"raw_author_name":"Shahnawaz Khan","raw_affiliation_strings":["University College of Bahrain, Bahrain"],"raw_orcid":"https://orcid.org/0000-0002-3675-4467","affiliations":[{"raw_affiliation_string":"University College of Bahrain, Bahrain","institution_ids":["https://openalex.org/I8541234"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039584496","display_name":"Mustafa Raza Rabbani","orcid":"https://orcid.org/0000-0002-9263-5657"},"institutions":[{"id":"https://openalex.org/I4210156733","display_name":"Kingdom University","ror":"https://ror.org/04g3hr176","country_code":"BH","type":"education","lineage":["https://openalex.org/I4210156733"]}],"countries":["BH"],"is_corresponding":false,"raw_author_name":"Mustafa Raza Rabbani","raw_affiliation_strings":["Kingdom University, Bahrain"],"raw_orcid":"https://orcid.org/0000-0002-9263-5657","affiliations":[{"raw_affiliation_string":"Kingdom University, Bahrain","institution_ids":["https://openalex.org/I4210156733"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5061329473"],"corresponding_institution_ids":["https://openalex.org/I8541234"],"apc_list":null,"apc_paid":null,"fwci":12.2606,"has_fulltext":false,"cited_by_count":50,"citation_normalized_percentile":{"value":0.98860718,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"11","issue":"3","first_page":"65","last_page":"77"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.933213472366333},{"id":"https://openalex.org/keywords/islam","display_name":"Islam","score":0.5432372093200684},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.4688217341899872},{"id":"https://openalex.org/keywords/islamic-banking","display_name":"Islamic banking","score":0.46335628628730774},{"id":"https://openalex.org/keywords/islamic-finance","display_name":"Islamic finance","score":0.4499356746673584},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.4353681206703186},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41679781675338745},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.37467050552368164},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3145263195037842}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.933213472366333},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.5432372093200684},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.4688217341899872},{"id":"https://openalex.org/C2993700298","wikidata":"https://www.wikidata.org/wiki/Q457753","display_name":"Islamic banking","level":3,"score":0.46335628628730774},{"id":"https://openalex.org/C2991718497","wikidata":"https://www.wikidata.org/wiki/Q457753","display_name":"Islamic finance","level":3,"score":0.4499356746673584},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.4353681206703186},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41679781675338745},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.37467050552368164},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3145263195037842},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijirr.2021070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijirr.2021070105","pdf_url":null,"source":{"id":"https://openalex.org/S4210223861","display_name":"International Journal of Information Retrieval Research","issn_l":"2155-6377","issn":["2155-6377","2155-6385"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Retrieval Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jirr00:v:11:y:2021:i:3:p:65-77","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJIRR.2021070105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W2110008136","https://openalex.org/W2592391221","https://openalex.org/W2741950349","https://openalex.org/W2796453125","https://openalex.org/W2806431191","https://openalex.org/W2808216081","https://openalex.org/W2914210890","https://openalex.org/W2950327862","https://openalex.org/W2963368911","https://openalex.org/W2999934657","https://openalex.org/W3015166773","https://openalex.org/W3021593737","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748777691","https://openalex.org/W199712442","https://openalex.org/W2983267374","https://openalex.org/W4232329725","https://openalex.org/W2580664220","https://openalex.org/W2234644961","https://openalex.org/W2138364474","https://openalex.org/W2158565675","https://openalex.org/W2596091263","https://openalex.org/W3119183768"],"abstract_inverted_index":{"The":[0],"role":[1,43],"of":[2,13,44,49,76,81,104,140],"artificial":[3,45,91],"intelligence":[4,46,92],"(AI)":[5],"is":[6,26,74,113],"becoming":[7],"increasingly":[8],"important":[9],"in":[10,33,51,128],"the":[11,24,34,42,52,62,64,77,82,102,110,114,120,138],"field":[12],"banking":[14,55,85,106,124],"and":[15,23,47,54,57,66,84,93,107,123,131],"finance.":[16,108],"It":[17],"has":[18,60],"come":[19],"a":[20],"long":[21],"way,":[22],"trend":[25],"likely":[27],"to":[28,126,143],"continue":[29],"for":[30,100],"some":[31],"time":[32,130],"future":[35],"as":[36],"well.":[37],"This":[38,87],"research":[39,88],"study":[40],"reviews":[41],"use":[48],"technology":[50],"finance":[53,83,122],"industry":[56],"how":[58],"AI":[59],"changed":[61],"way":[63],"banks":[65],"financial":[67,134,145],"institutions":[68],"do":[69],"their":[70],"business.":[71],"Customer":[72],"engagement":[73],"one":[75],"most":[78],"critical":[79],"parts":[80],"industry.":[86],"proposes":[89],"an":[90],"natural":[94],"language":[95],"processing":[96],"(NLP)-based":[97],"chatbot":[98,112,116],"model":[99],"advising":[101],"customers":[103,125],"Islamic":[105,121,133],"Presently,":[109],"proposed":[111],"first":[115],"that":[117],"will":[118],"help":[119],"interact":[127],"real":[129],"get":[132],"advice":[135],"based":[136],"on":[137],"principles":[139],"Sharia":[141],"related":[142],"individual's":[144],"needs.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":17},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}