{"id":"https://openalex.org/W3139448258","doi":"https://doi.org/10.4018/ijicthd.2021040102","title":"The Effects of Gratification, Trust, and Platform Quality on the Continuance Use of Ride-Sharing Services in a Developing Country","display_name":"The Effects of Gratification, Trust, and Platform Quality on the Continuance Use of Ride-Sharing Services in a Developing Country","publication_year":2021,"publication_date":"2021-03-15","ids":{"openalex":"https://openalex.org/W3139448258","doi":"https://doi.org/10.4018/ijicthd.2021040102","mag":"3139448258"},"language":"en","primary_location":{"id":"doi:10.4018/ijicthd.2021040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijicthd.2021040102","pdf_url":null,"source":{"id":"https://openalex.org/S106385052","display_name":"International Journal of Information Communication Technologies and Human Development","issn_l":"1935-5661","issn":["1935-5661","1935-567X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Communication Technologies and Human Development","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073957111","display_name":"Muftawu Dzang Alhassan","orcid":"https://orcid.org/0000-0001-5305-6874"},"institutions":[{"id":"https://openalex.org/I4399657938","display_name":"Simon Diedong Dombo University of Business and Integrated Development Studies","ror":"https://ror.org/01rx64j22","country_code":null,"type":"education","lineage":["https://openalex.org/I4399657938"]},{"id":"https://openalex.org/I83291730","display_name":"University for Development Studies","ror":"https://ror.org/052nhnq73","country_code":"GH","type":"education","lineage":["https://openalex.org/I83291730"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Muftawu Dzang Alhassan","raw_affiliation_strings":["School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana"],"raw_orcid":"https://orcid.org/0000-0001-5305-6874","affiliations":[{"raw_affiliation_string":"School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana","institution_ids":["https://openalex.org/I4399657938","https://openalex.org/I83291730"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051076448","display_name":"Ibrahim Osman Adam","orcid":"https://orcid.org/0000-0001-7742-7473"},"institutions":[{"id":"https://openalex.org/I4399657938","display_name":"Simon Diedong Dombo University of Business and Integrated Development Studies","ror":"https://ror.org/01rx64j22","country_code":null,"type":"education","lineage":["https://openalex.org/I4399657938"]},{"id":"https://openalex.org/I83291730","display_name":"University for Development Studies","ror":"https://ror.org/052nhnq73","country_code":"GH","type":"education","lineage":["https://openalex.org/I83291730"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Ibrahim Osman Adam","raw_affiliation_strings":["School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana"],"raw_orcid":"https://orcid.org/0000-0001-7742-7473","affiliations":[{"raw_affiliation_string":"School of Business, SD Dombo University of Business and Integrated Development Studies, Wa, Ghana","institution_ids":["https://openalex.org/I4399657938","https://openalex.org/I83291730"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.04499468,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"13","issue":"2","first_page":"21","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.8736437559127808},{"id":"https://openalex.org/keywords/gratification","display_name":"Gratification","score":0.8270324468612671},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.7044685482978821},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5732589960098267},{"id":"https://openalex.org/keywords/sharing-economy","display_name":"Sharing economy","score":0.5524343252182007},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.503213107585907},{"id":"https://openalex.org/keywords/information-sharing","display_name":"Information sharing","score":0.45887839794158936},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4446636736392975},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4244401752948761},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3668205142021179},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.21648141741752625},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15616458654403687},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12303131818771362},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.08604240417480469}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.8736437559127808},{"id":"https://openalex.org/C2778772087","wikidata":"https://www.wikidata.org/wiki/Q17054581","display_name":"Gratification","level":2,"score":0.8270324468612671},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7044685482978821},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5732589960098267},{"id":"https://openalex.org/C33199155","wikidata":"https://www.wikidata.org/wiki/Q2277143","display_name":"Sharing economy","level":2,"score":0.5524343252182007},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.503213107585907},{"id":"https://openalex.org/C2776854237","wikidata":"https://www.wikidata.org/wiki/Q6031064","display_name":"Information sharing","level":2,"score":0.45887839794158936},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4446636736392975},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4244401752948761},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3668205142021179},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.21648141741752625},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15616458654403687},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12303131818771362},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08604240417480469},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijicthd.2021040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijicthd.2021040102","pdf_url":null,"source":{"id":"https://openalex.org/S106385052","display_name":"International Journal of Information Communication Technologies and Human Development","issn_l":"1935-5661","issn":["1935-5661","1935-567X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Communication Technologies and Human Development","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jicthd:v:13:y:2021:i:2:p:21-41","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJICTHD.2021040102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.4000000059604645,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W1507592641","https://openalex.org/W1544373507","https://openalex.org/W1550674074","https://openalex.org/W1587653675","https://openalex.org/W1976313308","https://openalex.org/W1985617553","https://openalex.org/W1987258130","https://openalex.org/W1988050849","https://openalex.org/W1993542212","https://openalex.org/W1997321313","https://openalex.org/W1998329525","https://openalex.org/W2007634774","https://openalex.org/W2025550180","https://openalex.org/W2026347900","https://openalex.org/W2028885942","https://openalex.org/W2029337151","https://openalex.org/W2037457312","https://openalex.org/W2037883762","https://openalex.org/W2041094138","https://openalex.org/W2045721947","https://openalex.org/W2095659828","https://openalex.org/W2105846236","https://openalex.org/W2106763500","https://openalex.org/W2110142923","https://openalex.org/W2110506823","https://openalex.org/W2130801612","https://openalex.org/W2138071797","https://openalex.org/W2142175015","https://openalex.org/W2152317716","https://openalex.org/W2155791402","https://openalex.org/W2159516798","https://openalex.org/W2173765169","https://openalex.org/W2174701453","https://openalex.org/W2200578207","https://openalex.org/W2223470559","https://openalex.org/W2580118294","https://openalex.org/W2582575885","https://openalex.org/W2590123299","https://openalex.org/W2738246723","https://openalex.org/W2765403633","https://openalex.org/W2768044115","https://openalex.org/W2787919713","https://openalex.org/W2793622265","https://openalex.org/W2811391846","https://openalex.org/W2905811773","https://openalex.org/W2906660613","https://openalex.org/W2922160306","https://openalex.org/W2961505068","https://openalex.org/W3041188046","https://openalex.org/W3125983421"],"related_works":["https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W1531601525","https://openalex.org/W146935259","https://openalex.org/W2933803506","https://openalex.org/W3193504341"],"abstract_inverted_index":{"The":[0,164],"advent":[1],"of":[2,12,34,41,51,57,65,82,94,123,133,161,167,186],"Information":[3,44],"and":[4,19,27,99,102,108,126,144,169,192,196],"Communication":[5],"Technology":[6],"(ICT)":[7],"has":[8,78],"enabled":[9],"the":[10,32,39,54,63,68,72,85,100,121,130,157,183,189],"rise":[11],"ride-sharing":[13,73,95,134,162,190],"services":[14,96],"allowing":[15],"individuals":[16,58],"to":[17,119,154],"access":[18],"request":[20],"rides":[21],"at":[22],"a":[23,49,110],"reasonably":[24],"lower":[25],"fee":[26],"their":[28],"convenience":[29],"thereby":[30],"disrupting":[31],"delivery":[33],"traditional":[35],"taxi":[36],"services.":[37,135,163],"Despite":[38],"promise":[40],"this":[42,60],"sector,":[43],"Systems":[45],"(IS)":[46],"research":[47,52,198],"indicates":[48],"dearth":[50],"examining":[53],"post-adoption":[55,184],"behaviour":[56,185],"in":[59,67,84,97,188],"sector.":[61],"Furthermore,":[62,150],"concentration":[64],"studies":[66,83],"developed":[69],"world":[70],"where":[71],"economy":[74,191],"is":[75],"more":[76],"advanced":[77],"created":[79],"an":[80],"aperture":[81],"developing":[86],"world.":[87],"Relying":[88],"on":[89,129],"data":[90],"from":[91],"133":[92],"respondents":[93],"Ghana":[98],"Uses":[101],"Gratification":[103],"(U&G)":[104],"theory,":[105],"we":[106],"develop":[107],"analyze":[109],"model":[111],"using":[112],"Partial":[113],"Least":[114],"Squares-Structural":[115],"Equation":[116],"Modeling":[117],"(PLS-SEM)":[118],"understand":[120],"effects":[122,166],"gratification,":[124],"trust,":[125,143],"platform":[127,145],"quality":[128,146],"continuance":[131,158],"use":[132,159],"Our":[136,177],"findings":[137],"revealed":[138],"that":[139],"enjoyment,":[140],"integrative":[141],"benefits,":[142],"significantly":[147],"influence":[148,156],"satisfaction.":[149],"satisfaction":[151],"was":[152],"found":[153],"positively":[155],"intention":[160],"moderating":[165],"education":[168],"user":[170],"experience":[171],"showed":[172],"support":[173],"for":[174],"some":[175,194],"relationships.":[176],"findings,":[178],"provide":[179],"valuable":[180],"insights":[181],"into":[182],"users":[187],"offer":[193],"implications":[195],"future":[197],"directions.":[199]},"counts_by_year":[],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2021-03-29T00:00:00"}
