{"id":"https://openalex.org/W2899154991","doi":"https://doi.org/10.4018/ijesma.2019010105","title":"Defining Social Business Process Management","display_name":"Defining Social Business Process Management","publication_year":2018,"publication_date":"2018-10-31","ids":{"openalex":"https://openalex.org/W2899154991","doi":"https://doi.org/10.4018/ijesma.2019010105","mag":"2899154991"},"language":"en","primary_location":{"id":"doi:10.4018/ijesma.2019010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijesma.2019010105","pdf_url":null,"source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050939780","display_name":"Dalia Su\u0161a Vugec","orcid":"https://orcid.org/0000-0002-4702-6000"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Dalia Su\u0161a Vugec","raw_affiliation_strings":["Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia"],"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5050939780"],"corresponding_institution_ids":["https://openalex.org/I181343428"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.1555621,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"11","issue":"1","first_page":"68","last_page":"82"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12443","display_name":"Delphi Technique in Research","score":0.9754999876022339,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9502999782562256,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.7352148294448853},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5950976014137268},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5566657781600952},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5143541097640991},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4942972660064697},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.43877533078193665},{"id":"https://openalex.org/keywords/social-business","display_name":"Social business","score":0.43412789702415466},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4183882474899292},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29022297263145447},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.15298902988433838},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.14526009559631348},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13634628057479858},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09686246514320374}],"concepts":[{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.7352148294448853},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5950976014137268},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5566657781600952},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5143541097640991},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4942972660064697},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.43877533078193665},{"id":"https://openalex.org/C2780725026","wikidata":"https://www.wikidata.org/wiki/Q5346803","display_name":"Social business","level":2,"score":0.43412789702415466},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4183882474899292},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29022297263145447},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.15298902988433838},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.14526009559631348},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13634628057479858},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09686246514320374},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijesma.2019010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijesma.2019010105","pdf_url":null,"source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jesma0:v:11:y:2019:i:1:p:68-82","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJESMA.2019010105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W27296218","https://openalex.org/W138279421","https://openalex.org/W168923577","https://openalex.org/W207342536","https://openalex.org/W630307706","https://openalex.org/W1163009438","https://openalex.org/W1564689306","https://openalex.org/W1580996832","https://openalex.org/W1593265958","https://openalex.org/W1843425376","https://openalex.org/W1963879048","https://openalex.org/W1987427429","https://openalex.org/W2003282762","https://openalex.org/W2003561271","https://openalex.org/W2007367842","https://openalex.org/W2023728827","https://openalex.org/W2028370254","https://openalex.org/W2044529823","https://openalex.org/W2055401447","https://openalex.org/W2064639093","https://openalex.org/W2072206254","https://openalex.org/W2074549163","https://openalex.org/W2087068922","https://openalex.org/W2100533378","https://openalex.org/W2102044943","https://openalex.org/W2120798313","https://openalex.org/W2129746776","https://openalex.org/W2130004914","https://openalex.org/W2148858459","https://openalex.org/W2155733376","https://openalex.org/W2279490431","https://openalex.org/W2289685047","https://openalex.org/W2395249345","https://openalex.org/W2561108696","https://openalex.org/W2592605324","https://openalex.org/W2753899454","https://openalex.org/W2766394431","https://openalex.org/W2782639984","https://openalex.org/W2915839202","https://openalex.org/W6711789195"],"related_works":["https://openalex.org/W2357576764","https://openalex.org/W2005124518","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W4289825098","https://openalex.org/W2880620558","https://openalex.org/W2480955674","https://openalex.org/W2766324704","https://openalex.org/W2186723614","https://openalex.org/W1993322810"],"abstract_inverted_index":{"Business":[0],"process":[1],"management":[2],"(BPM)":[3],"is":[4,9,68],"a":[5,57,59,82,112],"holistic":[6],"discipline":[7],"which":[8,67],"focused":[10],"on":[11,70],"improving":[12],"organizational":[13],"performance":[14],"by":[15],"managing":[16],"the":[17,21,46,52,71,77,89,93,119],"business":[18],"processes":[19],"of":[20,73,79,91,115,121],"organization.":[22],"In":[23],"recent":[24],"decades,":[25],"it":[26],"has":[27,65,85],"been":[28,86],"widely":[29],"accepted":[30],"and":[31,118],"implemented":[32],"across":[33],"many":[34],"different":[35],"organizations":[36],"with":[37,88],"some":[38,43],"success.":[39],"However,":[40],"there":[41],"were":[42],"issues":[44],"regarding":[45],"traditional":[47],"approach":[48],"to":[49,99],"BPM,":[50],"like":[51],"reality-model":[53],"divide,":[54],"etc.":[55],"As":[56],"response,":[58],"new":[60],"discipline,":[61],"called":[62],"social":[63,74,94,116],"BPM":[64,95,117],"emerged":[66],"based":[69],"principles":[72],"software.":[75],"For":[76],"purpose":[78],"this":[80,109],"article,":[81,110],"Delphi":[83],"study":[84],"conducted":[87],"aim":[90],"defining":[92],"as":[96,98],"well":[97],"identify":[100],"its":[101,122],"main":[102],"characteristics.":[103,123],"The":[104],"results":[105],"are":[106],"presented":[107],"in":[108],"proposing":[111],"single":[113],"definition":[114],"list":[120]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2018-11-09T00:00:00"}