{"id":"https://openalex.org/W2515608098","doi":"https://doi.org/10.4018/ijesma.2016100102","title":"Online Review Site Data in Service Innovation","display_name":"Online Review Site Data in Service Innovation","publication_year":2016,"publication_date":"2016-08-15","ids":{"openalex":"https://openalex.org/W2515608098","doi":"https://doi.org/10.4018/ijesma.2016100102","mag":"2515608098"},"language":"en","primary_location":{"id":"doi:10.4018/ijesma.2016100102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijesma.2016100102","pdf_url":null,"source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082367803","display_name":"Tuomo Eloranta","orcid":null},"institutions":[{"id":"https://openalex.org/I9927081","display_name":"Aalto University","ror":"https://ror.org/020hwjq30","country_code":"FI","type":"education","lineage":["https://openalex.org/I9927081"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Tuomo Eloranta","raw_affiliation_strings":["Aalto University, Espoo, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalto University, Espoo, Finland","institution_ids":["https://openalex.org/I9927081"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5082367803"],"corresponding_institution_ids":["https://openalex.org/I9927081"],"apc_list":null,"apc_paid":null,"fwci":2.0102,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.90711852,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"8","issue":"4","first_page":"20","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.6332224607467651},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5813980102539062},{"id":"https://openalex.org/keywords/portfolio","display_name":"Portfolio","score":0.566006600856781},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4552655518054962},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45489659905433655},{"id":"https://openalex.org/keywords/open-innovation","display_name":"Open innovation","score":0.4528346061706543},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.44940680265426636},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.4302745461463928},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.4204401671886444},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4098166823387146},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3237278461456299},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2546302378177643},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12797632813453674},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.11636194586753845}],"concepts":[{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.6332224607467651},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5813980102539062},{"id":"https://openalex.org/C2780821815","wikidata":"https://www.wikidata.org/wiki/Q5340806","display_name":"Portfolio","level":2,"score":0.566006600856781},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4552655518054962},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45489659905433655},{"id":"https://openalex.org/C148415826","wikidata":"https://www.wikidata.org/wiki/Q1469997","display_name":"Open innovation","level":2,"score":0.4528346061706543},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.44940680265426636},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.4302745461463928},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.4204401671886444},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4098166823387146},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3237278461456299},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2546302378177643},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12797632813453674},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.11636194586753845},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijesma.2016100102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijesma.2016100102","pdf_url":null,"source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jesma0:v:8:y:2016:i:4:p:20-34","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJESMA.2016100102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.49000000953674316}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1028437851","https://openalex.org/W1514456410","https://openalex.org/W1604893953","https://openalex.org/W1972126978","https://openalex.org/W1980420486","https://openalex.org/W1990521791","https://openalex.org/W1993879187","https://openalex.org/W1995405998","https://openalex.org/W2002704355","https://openalex.org/W2006622333","https://openalex.org/W2006870573","https://openalex.org/W2007571455","https://openalex.org/W2010041239","https://openalex.org/W2018073696","https://openalex.org/W2032832502","https://openalex.org/W2037651472","https://openalex.org/W2040882218","https://openalex.org/W2044739901","https://openalex.org/W2056470525","https://openalex.org/W2058124215","https://openalex.org/W2058718841","https://openalex.org/W2069927273","https://openalex.org/W2071147408","https://openalex.org/W2090509708","https://openalex.org/W2092349521","https://openalex.org/W2099538722","https://openalex.org/W2103003088","https://openalex.org/W2105135900","https://openalex.org/W2118898598","https://openalex.org/W2121266506","https://openalex.org/W2126977778","https://openalex.org/W2138824510","https://openalex.org/W2141951329","https://openalex.org/W2142953779","https://openalex.org/W2153991478","https://openalex.org/W2157653983","https://openalex.org/W2167142086","https://openalex.org/W2167325287","https://openalex.org/W2169955073","https://openalex.org/W2590724043","https://openalex.org/W3121850723","https://openalex.org/W3124686198","https://openalex.org/W3125811785"],"related_works":["https://openalex.org/W3125018419","https://openalex.org/W2142815097","https://openalex.org/W4214870291","https://openalex.org/W2891977181","https://openalex.org/W3171765281","https://openalex.org/W4376472815","https://openalex.org/W3004553649","https://openalex.org/W3122779584","https://openalex.org/W2152948053","https://openalex.org/W2575422498"],"abstract_inverted_index":{"The":[0],"increased":[1],"emphasis":[2],"of":[3,17,53,63,70,87,112],"customer":[4,47,72,114],"understanding":[5,48,99],"and":[6,27,56,90],"involvement":[7],"in":[8],"successful":[9],"service":[10,93],"innovation":[11,121],"has":[12],"resulted":[13],"to":[14,67,118],"the":[15,50,61,64],"development":[16],"various":[18],"co-creation":[19],"approaches":[20],"striving":[21],"for":[22,42,45,92],"tight":[23],"coupling":[24],"between":[25],"customers":[26,77],"companies.":[28],"While":[29],"highly":[30],"integrative":[31],"methods":[32],"certainly":[33],"have":[34],"their":[35,113,120],"place,":[36],"there":[37],"is":[38,66],"also":[39],"a":[40,85,110],"need":[41],"lighter":[43],"means":[44],"gaining":[46],"amidst":[49],"organizational":[51],"reality":[52],"limited":[54],"budgets":[55],"time":[57],"famine.":[58],"Given":[59],"this,":[60],"objective":[62],"study":[65,96],"examine":[68],"ways":[69],"virtual":[71],"integration,":[73],"namely":[74],"utilizing":[75],"feedback":[76],"give":[78],"on":[79,100],"public":[80],"online":[81,106],"review":[82,107],"sites":[83,108],"as":[84,109],"source":[86],"new":[88,98],"ideas":[89],"inspiration":[91],"innovation.":[94],"This":[95],"brings":[97],"how":[101],"firms":[102],"can":[103],"best":[104],"leverage":[105],"part":[111],"integration":[115],"tool":[116],"portfolio":[117],"support":[119],"activities.":[122]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
