{"id":"https://openalex.org/W3008729382","doi":"https://doi.org/10.4018/ijeis.2020040109","title":"A Fuzzy Performance Evaluation Model for Government Websites Based on Language Property and Balanced Score Card","display_name":"A Fuzzy Performance Evaluation Model for Government Websites Based on Language Property and Balanced Score Card","publication_year":2020,"publication_date":"2020-02-21","ids":{"openalex":"https://openalex.org/W3008729382","doi":"https://doi.org/10.4018/ijeis.2020040109","mag":"3008729382"},"language":"en","primary_location":{"id":"doi:10.4018/ijeis.2020040109","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijeis.2020040109","pdf_url":null,"source":{"id":"https://openalex.org/S59995812","display_name":"International Journal of Enterprise Information Systems","issn_l":"1548-1115","issn":["1548-1115","1548-1123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Enterprise Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019444980","display_name":"Fang Hu","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114245","display_name":"Anhui Business College","ror":"https://ror.org/02d0cgn19","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210114245"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Fang Hu","raw_affiliation_strings":["Anhui Vocational College of Finance and Trade, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Anhui Vocational College of Finance and Trade, China","institution_ids":["https://openalex.org/I4210114245"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038424764","display_name":"Jian Yang","orcid":"https://orcid.org/0000-0001-7254-3635"},"institutions":[{"id":"https://openalex.org/I143868143","display_name":"Anhui University","ror":"https://ror.org/05th6yx34","country_code":"CN","type":"education","lineage":["https://openalex.org/I143868143"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jian Yang","raw_affiliation_strings":["Anhui University, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Anhui University, China","institution_ids":["https://openalex.org/I143868143"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.9858,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.95164721,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"16","issue":"2","first_page":"148","last_page":"163"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9171000123023987,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13955","display_name":"Evaluation Methods in Various Fields","score":0.9020000100135803,"subfield":{"id":"https://openalex.org/subfields/2302","display_name":"Ecological Modeling"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9230062961578369},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.737155556678772},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6563904881477356},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.6056833267211914},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5151623487472534},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4916232228279114},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.44262897968292236},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4395875930786133},{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.4266428053379059},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4193381667137146},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33139777183532715},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.2538883090019226},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1998630166053772},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19751927256584167},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15408340096473694},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15095967054367065}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9230062961578369},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.737155556678772},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6563904881477356},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.6056833267211914},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5151623487472534},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4916232228279114},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.44262897968292236},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4395875930786133},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4266428053379059},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4193381667137146},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33139777183532715},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.2538883090019226},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1998630166053772},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19751927256584167},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15408340096473694},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15095967054367065},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijeis.2020040109","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijeis.2020040109","pdf_url":null,"source":{"id":"https://openalex.org/S59995812","display_name":"International Journal of Enterprise Information Systems","issn_l":"1548-1115","issn":["1548-1115","1548-1123"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Enterprise Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeis00:v:16:y:2020:i:2:p:148-163","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEIS.2020040109","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W1029364628","https://openalex.org/W1578379066","https://openalex.org/W1596432671","https://openalex.org/W1974716766","https://openalex.org/W2024123392","https://openalex.org/W2038434853","https://openalex.org/W2085110808","https://openalex.org/W2092539219","https://openalex.org/W2112873542","https://openalex.org/W2121441884","https://openalex.org/W2136000717","https://openalex.org/W2140124912","https://openalex.org/W2140890354","https://openalex.org/W2171742552","https://openalex.org/W2294562637","https://openalex.org/W2335638781","https://openalex.org/W2402841661","https://openalex.org/W2412111689","https://openalex.org/W2473946498","https://openalex.org/W2485166013","https://openalex.org/W2502964740","https://openalex.org/W2511309171","https://openalex.org/W2565454157","https://openalex.org/W2593065356","https://openalex.org/W2618269202","https://openalex.org/W2619251048","https://openalex.org/W2622952330","https://openalex.org/W2738422167","https://openalex.org/W2761738843","https://openalex.org/W2767772190","https://openalex.org/W2775849295","https://openalex.org/W2791055108","https://openalex.org/W2892883521","https://openalex.org/W3122878550","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W1997877311","https://openalex.org/W2505003522","https://openalex.org/W4252572615","https://openalex.org/W2480839567","https://openalex.org/W2042891485","https://openalex.org/W2077826995","https://openalex.org/W2103378308","https://openalex.org/W4241524198","https://openalex.org/W950842689","https://openalex.org/W2168126645"],"abstract_inverted_index":{"The":[0],"government":[1,9,20,25,52,96,120],"website":[2,77],"is":[3,98],"an":[4],"important":[5],"tool":[6],"for":[7,51,115],"the":[8,33,62,70,74,80,93,117],"to":[10,60,73],"improve":[11],"administrative":[12],"efficiency":[13],"and":[14,54,82,92,101,112],"public":[15],"service.":[16],"Just":[17],"as":[18],"traditional":[19],"management":[21],"needs":[22],"performance":[23,29,47,78,94,118],"evaluation,":[24,79],"websites":[26,53,97],"also":[27],"need":[28],"evaluation.":[30],"Based":[31],"on":[32],"theory":[34],"of":[35,45,64,67,76,95,119],"Balanced":[36],"Scorecard":[37],"(BSC),":[38],"this":[39],"article":[40],"puts":[41],"forward":[42],"a":[43,88,110],"set":[44],"BSC":[46],"evaluation":[48,106],"index":[49],"system":[50],"uses":[55],"analytic":[56],"hierarchy":[57],"process":[58],"(AHP)":[59],"establish":[61],"weight":[63],"all":[65],"levels":[66],"indicators":[68,84],"in":[69,87],"system.":[71],"According":[72],"characteristics":[75],"qualitative":[81],"quantitative":[83],"are":[85],"disposed":[86],"unified":[89],"fuzzy":[90,105],"processing,":[91],"evaluated":[99],"objectively":[100],"impartially":[102],"by":[103],"multi-level":[104],"method,":[107],"which":[108],"provides":[109],"scientific":[111],"feasible":[113],"method":[114],"promoting":[116],"websites.":[121]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
