{"id":"https://openalex.org/W3003487155","doi":"https://doi.org/10.4018/ijegr.2019040105","title":"Process Transformations in E-Governance","display_name":"Process Transformations in E-Governance","publication_year":2019,"publication_date":"2019-04-01","ids":{"openalex":"https://openalex.org/W3003487155","doi":"https://doi.org/10.4018/ijegr.2019040105","mag":"3003487155"},"language":"en","primary_location":{"id":"doi:10.4018/ijegr.2019040105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2019040105","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056191086","display_name":"Apeksha Hooda","orcid":"https://orcid.org/0000-0002-2263-0607"},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Apeksha Hooda","raw_affiliation_strings":["Faculty of Management Studies, University of Delhi, New Delhi, India"],"affiliations":[{"raw_affiliation_string":"Faculty of Management Studies, University of Delhi, New Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113893596","display_name":"M. L. Singla","orcid":null},"institutions":[{"id":"https://openalex.org/I110166357","display_name":"University of Delhi","ror":"https://ror.org/04gzb2213","country_code":"IN","type":"education","lineage":["https://openalex.org/I110166357"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"M.L. Singla","raw_affiliation_strings":["Faculty of Management Studies, University of Delhi, New Delhi, India"],"affiliations":[{"raw_affiliation_string":"Faculty of Management Studies, University of Delhi, New Delhi, India","institution_ids":["https://openalex.org/I110166357"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5056191086"],"corresponding_institution_ids":["https://openalex.org/I110166357"],"apc_list":null,"apc_paid":null,"fwci":2.0436,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.91764779,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"15","issue":"2","first_page":"90","last_page":"107"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.984000027179718,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.9043013453483582},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.7237213253974915},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.690308153629303},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6563898324966431},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.6534237265586853},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.62260901927948},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5768520832061768},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.46127036213874817},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.41841888427734375},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3880820572376251},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.21496793627738953},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17266225814819336},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16610053181648254},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14251157641410828},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.07394587993621826}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.9043013453483582},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7237213253974915},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.690308153629303},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6563898324966431},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.6534237265586853},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.62260901927948},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5768520832061768},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.46127036213874817},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.41841888427734375},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3880820572376251},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21496793627738953},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17266225814819336},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16610053181648254},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14251157641410828},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.07394587993621826},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijegr.2019040105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2019040105","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.5199999809265137,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W114258801","https://openalex.org/W232701551","https://openalex.org/W1155124478","https://openalex.org/W1519799056","https://openalex.org/W1521054428","https://openalex.org/W1526409751","https://openalex.org/W1534612420","https://openalex.org/W1535939871","https://openalex.org/W1575990047","https://openalex.org/W1580880025","https://openalex.org/W1694796700","https://openalex.org/W1787526779","https://openalex.org/W1902209990","https://openalex.org/W1976657356","https://openalex.org/W1992390212","https://openalex.org/W1998992565","https://openalex.org/W2000010405","https://openalex.org/W2001357333","https://openalex.org/W2001668430","https://openalex.org/W2004312858","https://openalex.org/W2005497495","https://openalex.org/W2017137332","https://openalex.org/W2026861302","https://openalex.org/W2028658048","https://openalex.org/W2034658610","https://openalex.org/W2035549884","https://openalex.org/W2035718237","https://openalex.org/W2036785249","https://openalex.org/W2041527979","https://openalex.org/W2043759429","https://openalex.org/W2044200143","https://openalex.org/W2052279376","https://openalex.org/W2058340822","https://openalex.org/W2081169871","https://openalex.org/W2082053289","https://openalex.org/W2086264875","https://openalex.org/W2093443891","https://openalex.org/W2102035816","https://openalex.org/W2113615617","https://openalex.org/W2122838852","https://openalex.org/W2123378202","https://openalex.org/W2126756590","https://openalex.org/W2156636549","https://openalex.org/W2159803430","https://openalex.org/W2159847651","https://openalex.org/W2160196038","https://openalex.org/W2170631719","https://openalex.org/W2240752413","https://openalex.org/W2324929133","https://openalex.org/W2507366031","https://openalex.org/W2507389702","https://openalex.org/W2511177407","https://openalex.org/W2531875923","https://openalex.org/W2546909853","https://openalex.org/W2566196582","https://openalex.org/W2587270022","https://openalex.org/W2614426856","https://openalex.org/W2736689246","https://openalex.org/W2749343693","https://openalex.org/W2767357342","https://openalex.org/W2774495226","https://openalex.org/W3121379280","https://openalex.org/W3206976221","https://openalex.org/W4235890396","https://openalex.org/W4250599306","https://openalex.org/W6634918292"],"related_works":["https://openalex.org/W4283172224","https://openalex.org/W2992877076","https://openalex.org/W2563825355","https://openalex.org/W4382725623","https://openalex.org/W2888066950","https://openalex.org/W3217511980","https://openalex.org/W2806063704","https://openalex.org/W4384822944","https://openalex.org/W2886478029","https://openalex.org/W2912268755"],"abstract_inverted_index":{"The":[0,32,59,74,111],"purpose":[1],"of":[2,12,26,40,76,91,113,122],"the":[3,9,18,37,44,52,69,80,89,105,114,120,125,131],"present":[4,33],"study":[5,34,77,115],"is":[6,85,127],"to":[7,95,103,118,128],"assess":[8],"maturity":[10],"level":[11],"government":[13,41,92,123],"process":[14,132],"reengineering":[15,38,90],"and":[16,54,134],"investigate":[17],"reasons":[19],"for":[20],"not":[21,100],"achieving":[22],"much":[23],"anticipated":[24],"benefits":[25],"E-Governance":[27,46,70,81,109],"implementation":[28,47,71,82],"across":[29,49,72],"developing":[30],"countries.":[31],"qualitatively":[35],"analyzes":[36],"status":[39],"processes":[42,98],"in":[43,68,83],"current":[45],"practices":[48],"India":[50,84],"using":[51],"Process":[53],"Enterprise":[55],"Maturity":[56],"Model":[57],"(PEMM).":[58],"structured":[60],"interview":[61],"was":[62],"conducted":[63],"with":[64],"key":[65],"people":[66],"involved":[67],"India.":[73],"findings":[75,112],"indicated":[78],"that":[79,117],"presently":[86],"missing":[87],"on":[88],"processes,":[93,124],"owing":[94],"which":[96],"these":[97],"are":[99],"mature":[101],"enough":[102],"deliver":[104],"higher":[106],"performance":[107,121],"post":[108],"implementation.":[110],"suggested":[116],"ensure":[119],"need":[126],"focus":[129],"upon":[130],"enablers":[133],"enterprise":[135],"capabilities.":[136]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
