{"id":"https://openalex.org/W2766178368","doi":"https://doi.org/10.4018/ijegr.2017070104","title":"Use of Social Media in Citizen-Centric Electronic Government Services","display_name":"Use of Social Media in Citizen-Centric Electronic Government Services","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2766178368","doi":"https://doi.org/10.4018/ijegr.2017070104","mag":"2766178368"},"language":"en","primary_location":{"id":"doi:10.4018/ijegr.2017070104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijegr.2017070104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=190836&isxn=9781522511557","source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=190836&isxn=9781522511557","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003929067","display_name":"Mohammad Abdallah Ali Alryalat","orcid":"https://orcid.org/0000-0002-8051-3265"},"institutions":[{"id":"https://openalex.org/I33926330","display_name":"Al-Balqa Applied University","ror":"https://ror.org/00qedmt22","country_code":"JO","type":"education","lineage":["https://openalex.org/I33926330"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mohammad Abdallah Ali Alryalat","raw_affiliation_strings":["Faculty of Business, Al-Balqa' Applied University, Salt, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, Al-Balqa' Applied University, Salt, Jordan","institution_ids":["https://openalex.org/I33926330"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034248834","display_name":"Nripendra P. Rana","orcid":"https://orcid.org/0000-0003-1105-8729"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Nripendra P. Rana","raw_affiliation_strings":["School of Management, Swansea University Bay Campus, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Swansea University Bay Campus, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083070688","display_name":"G. P. Sahu","orcid":"https://orcid.org/0000-0001-6295-983X"},"institutions":[{"id":"https://openalex.org/I152869788","display_name":"Motilal Nehru National Institute of Technology","ror":"https://ror.org/04dp7tp96","country_code":"IN","type":"education","lineage":["https://openalex.org/I152869788"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ganesh P. Sahu","raw_affiliation_strings":["Department of Management and Systems, Motilal Nehru National Institute of Technology, Allahabad, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and Systems, Motilal Nehru National Institute of Technology, Allahabad, India","institution_ids":["https://openalex.org/I152869788"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048622877","display_name":"Yogesh K. Dwivedi","orcid":"https://orcid.org/0000-0002-5547-9990"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Yogesh K. Dwivedi","raw_affiliation_strings":["School of Management, Swansea University Bay Campus, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Swansea University Bay Campus, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071322742","display_name":"Mina Tajvidi","orcid":"https://orcid.org/0000-0002-6259-505X"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mina Tajvidi","raw_affiliation_strings":["School of Management, Swansea University Bay Campus, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Swansea University Bay Campus, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":21.0698,"has_fulltext":true,"cited_by_count":57,"citation_normalized_percentile":{"value":0.99024926,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"13","issue":"3","first_page":"55","last_page":"79"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9818000197410583,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.7506403923034668},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7287111878395081},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6354950666427612},{"id":"https://openalex.org/keywords/open-government","display_name":"Open government","score":0.6263478398323059},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5929322242736816},{"id":"https://openalex.org/keywords/descriptive-statistics","display_name":"Descriptive statistics","score":0.4298378825187683},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.4210447072982788},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.4189378619194031},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.39052873849868774},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3531661033630371},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23065584897994995},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.22732961177825928},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22467467188835144}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.7506403923034668},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7287111878395081},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6354950666427612},{"id":"https://openalex.org/C2777221391","wikidata":"https://www.wikidata.org/wiki/Q720829","display_name":"Open government","level":3,"score":0.6263478398323059},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5929322242736816},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.4298378825187683},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4210447072982788},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4189378619194031},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.39052873849868774},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3531661033630371},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23065584897994995},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.22732961177825928},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22467467188835144},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4018/ijegr.2017070104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijegr.2017070104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=190836&isxn=9781522511557","source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},{"id":"pmh:oai:bradscholars.brad.ac.uk:10454/18057","is_oa":false,"landing_page_url":"http://hdl.handle.net/10454/18057","pdf_url":null,"source":{"id":"https://openalex.org/S4306401846","display_name":"Bradford Scholars (University of Bradford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I139894009","host_organization_name":"University of Bradford","host_organization_lineage":["https://openalex.org/I139894009"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:cronfa.swan.ac.uk:cronfa36044","is_oa":false,"landing_page_url":"https://cronfa.swan.ac.uk/Record/cronfa36044","pdf_url":null,"source":{"id":"https://openalex.org/S4306401612","display_name":"Cronfa (Swansea University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I39586589","host_organization_name":"Swansea University","host_organization_lineage":["https://openalex.org/I39586589"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":{"id":"doi:10.4018/ijegr.2017070104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijegr.2017070104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=190836&isxn=9781522511557","source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2766178368.pdf","grobid_xml":"https://content.openalex.org/works/W2766178368.grobid-xml"},"referenced_works_count":116,"referenced_works":["https://openalex.org/W27308503","https://openalex.org/W28822306","https://openalex.org/W127170069","https://openalex.org/W145449113","https://openalex.org/W839030210","https://openalex.org/W1043885586","https://openalex.org/W1488609151","https://openalex.org/W1543812597","https://openalex.org/W1560322525","https://openalex.org/W1571846773","https://openalex.org/W1572496840","https://openalex.org/W1653579670","https://openalex.org/W1721421031","https://openalex.org/W1936359110","https://openalex.org/W1965258521","https://openalex.org/W1965590320","https://openalex.org/W1972931753","https://openalex.org/W1978091610","https://openalex.org/W1979779833","https://openalex.org/W1982122698","https://openalex.org/W1985989030","https://openalex.org/W1992212922","https://openalex.org/W1993515009","https://openalex.org/W1994687131","https://openalex.org/W1994814079","https://openalex.org/W1998748001","https://openalex.org/W2000018564","https://openalex.org/W2001539359","https://openalex.org/W2003475109","https://openalex.org/W2004376501","https://openalex.org/W2008819292","https://openalex.org/W2009280044","https://openalex.org/W2009718190","https://openalex.org/W2010893999","https://openalex.org/W2013420323","https://openalex.org/W2014534823","https://openalex.org/W2022697532","https://openalex.org/W2024180862","https://openalex.org/W2036943601","https://openalex.org/W2037550172","https://openalex.org/W2039485423","https://openalex.org/W2041443294","https://openalex.org/W2057703193","https://openalex.org/W2060120597","https://openalex.org/W2060929729","https://openalex.org/W2061268154","https://openalex.org/W2061428440","https://openalex.org/W2063497937","https://openalex.org/W2065893400","https://openalex.org/W2067744321","https://openalex.org/W2072842980","https://openalex.org/W2072870919","https://openalex.org/W2074891874","https://openalex.org/W2075669799","https://openalex.org/W2077549996","https://openalex.org/W2082440543","https://openalex.org/W2082565363","https://openalex.org/W2083861009","https://openalex.org/W2087618378","https://openalex.org/W2088993804","https://openalex.org/W2099216942","https://openalex.org/W2099885895","https://openalex.org/W2113610916","https://openalex.org/W2133843542","https://openalex.org/W2140411414","https://openalex.org/W2144172591","https://openalex.org/W2161899166","https://openalex.org/W2194354413","https://openalex.org/W2218119186","https://openalex.org/W2218975180","https://openalex.org/W2278691898","https://openalex.org/W2286821416","https://openalex.org/W2293050643","https://openalex.org/W2308105613","https://openalex.org/W2317826398","https://openalex.org/W2320805502","https://openalex.org/W2325292504","https://openalex.org/W2333459550","https://openalex.org/W2334815380","https://openalex.org/W2335874364","https://openalex.org/W2339437644","https://openalex.org/W2345425249","https://openalex.org/W2407931320","https://openalex.org/W2409510021","https://openalex.org/W2415660418","https://openalex.org/W2415871537","https://openalex.org/W2417557561","https://openalex.org/W2419337622","https://openalex.org/W2476989949","https://openalex.org/W2500227503","https://openalex.org/W2528921438","https://openalex.org/W2555217187","https://openalex.org/W2581125042","https://openalex.org/W2590575360","https://openalex.org/W2598079956","https://openalex.org/W2598281020","https://openalex.org/W2599738582","https://openalex.org/W2599783217","https://openalex.org/W2601602666","https://openalex.org/W2608190284","https://openalex.org/W2616625730","https://openalex.org/W2617154929","https://openalex.org/W2618076766","https://openalex.org/W2618143763","https://openalex.org/W2619162672","https://openalex.org/W2619488670","https://openalex.org/W2620172236","https://openalex.org/W2622458265","https://openalex.org/W2622590926","https://openalex.org/W2624577184","https://openalex.org/W2724907549","https://openalex.org/W2740246494","https://openalex.org/W2972401420","https://openalex.org/W4233311323","https://openalex.org/W6638851093","https://openalex.org/W6724056412"],"related_works":["https://openalex.org/W4210489535","https://openalex.org/W2564912532","https://openalex.org/W53923625","https://openalex.org/W3043021176","https://openalex.org/W4229975504","https://openalex.org/W2885057613","https://openalex.org/W2609381103","https://openalex.org/W3121522329","https://openalex.org/W4387635202","https://openalex.org/W2971181471"],"abstract_inverted_index":{"This":[0,16],"article":[1],"undertakes":[2],"a":[3,96],"literature":[4,25,107],"review":[5,105],"on":[6,9,61],"such":[7,112],"articles":[8,20,32,65],"social":[10,59],"media":[11,60],"and":[12,38,58,121],"citizen-centric":[13],"e-government":[14,57],"services.":[15],"research":[17,72,100,110,137],"uses":[18],"139":[19],"to":[21,51],"perform":[22],"the":[23,45,52,64,78,126,144,149],"intended":[24],"review.":[26,150],"The":[27,69,88,104],"keywords":[28,48],"analysis":[29,70,90],"of":[30,44,56,71,77,98,106,125,134],"these":[31],"indicates":[33],"that":[34,75,93,109],"Web":[35],"2.0,":[36],"participation":[37],"open":[39],"government/open":[40],"data":[41],"were":[42,66,80],"some":[43,124],"frequently":[46,128],"used":[47,129],"in":[49,86,101],"addition":[50],"two":[53],"major":[54],"themes":[55,111,146],"which":[62],"all":[63],"searched":[67],"for.":[68],"methods":[73],"indicated":[74,92,108],"majority":[76],"studies":[79],"analytical,":[81],"conceptual,":[82],"descriptive,":[83],"or":[84],"theoretical":[85,89],"nature.":[87],"however":[91],"there":[94],"is":[95],"lack":[97],"theory-based":[99],"this":[102,132],"area.":[103],"as":[113],"electronic":[114],"participation,":[115],"engagement,":[116],"transparency,":[117],"communication/interaction,":[118],"trust,":[119],"security":[120],"collaboration":[122],"are":[123],"most":[127],"categories":[130],"under":[131],"area":[133],"research.":[135],"A":[136],"framework":[138],"has":[139],"also":[140],"been":[141],"proposed":[142],"from":[143,148],"key":[145],"emerging":[147]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1}],"updated_date":"2026-08-09T07:27:16.801131","created_date":"2025-10-10T00:00:00"}
