{"id":"https://openalex.org/W2766919222","doi":"https://doi.org/10.4018/ijegr.2017070103","title":"Electronic Government Services Adoption","display_name":"Electronic Government Services Adoption","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2766919222","doi":"https://doi.org/10.4018/ijegr.2017070103","mag":"2766919222"},"language":"en","primary_location":{"id":"doi:10.4018/ijegr.2017070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2017070103","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057868745","display_name":"Isaac Kofi Mensah","orcid":"https://orcid.org/0000-0003-2964-1736"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Isaac Kofi Mensah","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057062550","display_name":"Jianing Mi","orcid":"https://orcid.org/0000-0001-7846-9472"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianing Mi","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.0874,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.91888816,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"13","issue":"3","first_page":"38","last_page":"54"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.70614093542099},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5961119532585144},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5726872682571411},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5490614771842957},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.48750802874565125},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4845525324344635},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4777792692184448},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.4747629165649414},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.40822216868400574},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.39577212929725647},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3322765827178955},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.3154546022415161},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.17713358998298645},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1760251224040985},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10228076577186584}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.70614093542099},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5961119532585144},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5726872682571411},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5490614771842957},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.48750802874565125},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4845525324344635},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4777792692184448},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.4747629165649414},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40822216868400574},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39577212929725647},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3322765827178955},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.3154546022415161},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.17713358998298645},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1760251224040985},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10228076577186584},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijegr.2017070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2017070103","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W38423692","https://openalex.org/W109391617","https://openalex.org/W1485864231","https://openalex.org/W1517229207","https://openalex.org/W1521639616","https://openalex.org/W1543344834","https://openalex.org/W1546358298","https://openalex.org/W1572462488","https://openalex.org/W1573234480","https://openalex.org/W1583868061","https://openalex.org/W1592442501","https://openalex.org/W1695027846","https://openalex.org/W1791587663","https://openalex.org/W1849190772","https://openalex.org/W1898610025","https://openalex.org/W1959735507","https://openalex.org/W1971684258","https://openalex.org/W1985127367","https://openalex.org/W1989741922","https://openalex.org/W2014485327","https://openalex.org/W2018246515","https://openalex.org/W2020538612","https://openalex.org/W2028809046","https://openalex.org/W2030180774","https://openalex.org/W2036389121","https://openalex.org/W2063636761","https://openalex.org/W2066788670","https://openalex.org/W2074540080","https://openalex.org/W2084154543","https://openalex.org/W2094013842","https://openalex.org/W2099078684","https://openalex.org/W2100379340","https://openalex.org/W2129086641","https://openalex.org/W2130006747","https://openalex.org/W2143299545","https://openalex.org/W2151326190","https://openalex.org/W2151694441","https://openalex.org/W2154140298","https://openalex.org/W2163133657","https://openalex.org/W2168569455","https://openalex.org/W2169789485","https://openalex.org/W2175946658","https://openalex.org/W2292696949","https://openalex.org/W2305758009","https://openalex.org/W2332306112","https://openalex.org/W2343275566","https://openalex.org/W2417733482","https://openalex.org/W2483334312","https://openalex.org/W2552519866","https://openalex.org/W2577200958","https://openalex.org/W2588778591","https://openalex.org/W2606266601","https://openalex.org/W2606399781","https://openalex.org/W2615885900","https://openalex.org/W2785516689","https://openalex.org/W2889801815","https://openalex.org/W3174372074","https://openalex.org/W4250040931","https://openalex.org/W4285719527","https://openalex.org/W6628911527","https://openalex.org/W6647975832","https://openalex.org/W7061849500"],"related_works":["https://openalex.org/W2024934382","https://openalex.org/W2303173273","https://openalex.org/W2296672062","https://openalex.org/W2181838399","https://openalex.org/W2046492287","https://openalex.org/W2959583403","https://openalex.org/W2130637816","https://openalex.org/W2604550836","https://openalex.org/W4323645452","https://openalex.org/W1795516037"],"abstract_inverted_index":{"This":[0],"study":[1,125],"investigated":[2],"the":[3,11,34,38,49,53,59,85,115],"moderating":[4,54,82],"impact":[5],"of":[6,17,52,74,104,123],"perceived":[7,15,71,89,98,102],"service":[8,72,99],"quality":[9,73,100],"on":[10,84],"positive":[12,86],"relationship":[13,87],"between":[14,88],"usefulness":[16,90,103],"e-government":[18,24,75,95,105,119],"services":[19,76,106],"and":[20,91,101],"intention":[21,92,116],"to":[22,93,109,117],"use":[23,94,118],"services.":[25,96,120],"The":[26,40,66,121],"Technology":[27],"Acceptance":[28],"Model":[29],"(TAM)":[30],"was":[31,44,56],"applied":[32],"as":[33,62],"theoretical":[35],"foundation":[36],"for":[37],"study.":[39],"research":[41],"data":[42],"collected":[43],"analyzed":[45],"with":[46],"SPSS":[47],"while":[48],"graphical":[50],"representation":[51],"effect":[55,83],"generated":[57],"using":[58],"software":[60],"known":[61],"Interaction":[63],"version":[64],"1.7.2211.":[65],"results":[67],"have":[68,79],"demonstrated":[69],"that":[70],"does":[77],"not":[78],"any":[80],"significant":[81,112],"However,":[97],"were":[107],"found":[108],"be":[110],"positively":[111],"in":[113],"influencing":[114],"implications":[122],"this":[124],"are":[126],"further":[127],"discussed.":[128]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
