{"id":"https://openalex.org/W2092085599","doi":"https://doi.org/10.4018/ijegr.2011040111040102","title":"Citizens\u2019 Adoption of Pay-to-use E-Government Services","display_name":"Citizens\u2019 Adoption of Pay-to-use E-Government Services","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2092085599","doi":"https://doi.org/10.4018/ijegr.2011040111040102","mag":"2092085599"},"language":"en","primary_location":{"id":"doi:10.4018/ijegr.2011040111040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2011040111040102","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079040417","display_name":"Amitabh Ojha","orcid":null},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Amitabh Ojha","raw_affiliation_strings":["Indian Institute of Technology Delhi, India","Indian Institute of Technology , Delhi , India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Delhi, India","institution_ids":["https://openalex.org/I68891433"]},{"raw_affiliation_string":"Indian Institute of Technology , Delhi , India","institution_ids":["https://openalex.org/I68891433"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083070688","display_name":"G. P. Sahu","orcid":"https://orcid.org/0000-0001-6295-983X"},"institutions":[{"id":"https://openalex.org/I152869788","display_name":"Motilal Nehru National Institute of Technology","ror":"https://ror.org/04dp7tp96","country_code":"IN","type":"education","lineage":["https://openalex.org/I152869788"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"G. P. Sahu","raw_affiliation_strings":["National Institute of Technology, Allahabad, India","National Institute of Technology, Allahabad, India#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Institute of Technology, Allahabad, India","institution_ids":["https://openalex.org/I152869788"]},{"raw_affiliation_string":"National Institute of Technology, Allahabad, India#TAB#","institution_ids":["https://openalex.org/I152869788"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101918557","display_name":"Mahima Gupta","orcid":"https://orcid.org/0000-0002-2906-4548"},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"M. P. Gupta","raw_affiliation_strings":["Indian Institute of Technology Delhi, India","Indian Institute of Technology , Delhi , India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Delhi, India","institution_ids":["https://openalex.org/I68891433"]},{"raw_affiliation_string":"Indian Institute of Technology , Delhi , India","institution_ids":["https://openalex.org/I68891433"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.9472,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.92034672,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"7","issue":"2","first_page":"15","last_page":"35"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6495827436447144},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6058855652809143},{"id":"https://openalex.org/keywords/public-economics","display_name":"Public economics","score":0.3311951756477356},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21367058157920837}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6495827436447144},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6058855652809143},{"id":"https://openalex.org/C100001284","wikidata":"https://www.wikidata.org/wiki/Q2248246","display_name":"Public economics","level":1,"score":0.3311951756477356},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21367058157920837},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijegr.2011040111040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijegr.2011040111040102","pdf_url":null,"source":{"id":"https://openalex.org/S118683372","display_name":"International Journal of Electronic Government Research","issn_l":"1548-3886","issn":["1548-3886","1548-3894"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Government Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W1496783311","https://openalex.org/W1497396458","https://openalex.org/W1508343863","https://openalex.org/W1538588633","https://openalex.org/W1543266722","https://openalex.org/W1965626835","https://openalex.org/W1967519272","https://openalex.org/W1968476241","https://openalex.org/W1969418228","https://openalex.org/W1978129464","https://openalex.org/W1983586681","https://openalex.org/W1986440703","https://openalex.org/W1987258130","https://openalex.org/W1991950512","https://openalex.org/W1993073132","https://openalex.org/W2004721760","https://openalex.org/W2007973439","https://openalex.org/W2014049963","https://openalex.org/W2019898328","https://openalex.org/W2022771616","https://openalex.org/W2024924955","https://openalex.org/W2026149024","https://openalex.org/W2029483732","https://openalex.org/W2033943395","https://openalex.org/W2036634567","https://openalex.org/W2039746508","https://openalex.org/W2044511520","https://openalex.org/W2046752514","https://openalex.org/W2047036688","https://openalex.org/W2051687869","https://openalex.org/W2055077282","https://openalex.org/W2063944372","https://openalex.org/W2067960261","https://openalex.org/W2068438332","https://openalex.org/W2075874006","https://openalex.org/W2080858097","https://openalex.org/W2085858365","https://openalex.org/W2086642814","https://openalex.org/W2086801590","https://openalex.org/W2093275354","https://openalex.org/W2099697766","https://openalex.org/W2100058029","https://openalex.org/W2100408980","https://openalex.org/W2117971767","https://openalex.org/W2119897050","https://openalex.org/W2133339857","https://openalex.org/W2135617001","https://openalex.org/W2140520317","https://openalex.org/W2140938420","https://openalex.org/W2149967206","https://openalex.org/W2151694441","https://openalex.org/W2152226178","https://openalex.org/W2155225996","https://openalex.org/W2162410900","https://openalex.org/W2166179287","https://openalex.org/W2168125438","https://openalex.org/W2168569455","https://openalex.org/W2331242176","https://openalex.org/W3122791595"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2358863338","https://openalex.org/W2368390287","https://openalex.org/W2005221195","https://openalex.org/W2350570087","https://openalex.org/W2059113646","https://openalex.org/W2375890174","https://openalex.org/W2352413881","https://openalex.org/W2765153054","https://openalex.org/W2596173151"],"abstract_inverted_index":{"Evidence":[0],"exists":[1],"that":[2,29,40],"citizens\u2019":[3,15,138],"demand":[4],"for":[5,64,149],"pay-to-use":[6],"e-government":[7,18,159],"services":[8],"is":[9,27,60],"highly":[10],"price-elastic.":[11],"But":[12],"research":[13,68],"on":[14],"adoption":[16],"of":[17,48,95,112,117,122,145],"remains":[19],"almost":[20],"entirely":[21],"pre-occupied":[22],"with":[23],"contexts":[24],"wherein":[25,75],"it":[26],"implicit":[28],"citizens":[30],"would":[31],"not":[32,52],"face":[33],"any":[34],"monetary":[35,57],"cost":[36,58],"implications.":[37],"The":[38,70,105,140],"fact":[39],"Technology":[41],"Acceptance":[42],"model":[43,74,106],"(TAM)":[44],"and":[45,87,131,152,160,163],"Perceived":[46],"Characteristics":[47],"Innovating":[49],"(PCI)":[50],"do":[51],"factor":[53],"in":[54,67,82,109],"potential":[55],"adopters\u2019":[56],"perceptions":[59],"a":[61,73,80],"plausible":[62],"reason":[63],"such":[65],"bias":[66],"efforts.":[69],"paper":[71,141],"posits":[72],"the":[76,102,110,113,128,143],"value":[77],"perceived":[78],"by":[79],"citizen":[81],"government-to-citizen":[83],"(G2C)":[84],"online":[85,103],"channel,":[86],"traditional":[88],"public":[89,150],"service":[90,116],"delivery":[91],"channel":[92],"are":[93,170],"antecedents":[94],"his":[96],"or":[97],"her":[98],"intention":[99],"to":[100,136,158,165,177],"use":[101],"channel.":[104],"was":[107],"tested":[108],"context":[111],"rail":[114],"ticketing":[115],"Indian":[118],"Railways":[119],"(a":[120],"Department":[121],"India\u2019s":[123],"federal":[124],"government).":[125],"Results":[126],"support":[127],"hypothesized":[129],"paths,":[130],"offer":[132],"useful":[133],"managerial":[134],"guidance":[135],"encourage":[137],"adoption.":[139],"discusses":[142],"prospect":[144],"certain":[146],"adverse":[147],"consequences":[148],"administration":[151],"citizens,":[153],"which":[154],"could":[155],"be":[156],"linked":[157],"user":[161],"charges,":[162],"ways":[164],"mitigate":[166],"them.":[167],"Research":[168],"implications":[169],"also":[171],"discussed.Request":[172],"access":[173],"from":[174],"your":[175],"librarian":[176],"read":[178],"this":[179],"article's":[180],"full":[181],"text.":[182]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
