{"id":"https://openalex.org/W2808696675","doi":"https://doi.org/10.4018/ijeei.2017070103","title":"How the Balanced Scorecard Helps Improve Business Performance and Gain Sustainable Competitive Advantage","display_name":"How the Balanced Scorecard Helps Improve Business Performance and Gain Sustainable Competitive Advantage","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2808696675","doi":"https://doi.org/10.4018/ijeei.2017070103","mag":"2808696675"},"language":"en","primary_location":{"id":"doi:10.4018/ijeei.2017070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijeei.2017070103","pdf_url":null,"source":{"id":"https://openalex.org/S4210191280","display_name":"International Journal of E-Entrepreneurship and Innovation","issn_l":"1947-8585","issn":["1947-8585","1947-8593"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Entrepreneurship and Innovation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066354674","display_name":"Jorge Gomes","orcid":"https://orcid.org/0000-0003-0656-9284"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Jorge Gomes","raw_affiliation_strings":["ADVANCE - Centre for Advanced Research in Management, Lisbon, Portugal"],"affiliations":[{"raw_affiliation_string":"ADVANCE - Centre for Advanced Research in Management, Lisbon, Portugal","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041500684","display_name":"M\u00e1rio Rom\ufffd\u00e3o","orcid":"https://orcid.org/0000-0003-4564-1883"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M\u00e1rio Rom\u00e3o","raw_affiliation_strings":["ADVANCE - Centre for Advanced Research in Management, Lisbon, Portugal"],"affiliations":[{"raw_affiliation_string":"ADVANCE - Centre for Advanced Research in Management, Lisbon, Portugal","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5066354674"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3807,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.72886709,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"7","issue":"2","first_page":"44","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9646000266075134,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":0.942799985408783,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9384999871253967,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.8653028011322021},{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.827714741230011},{"id":"https://openalex.org/keywords/exploit","display_name":"Exploit","score":0.6829702854156494},{"id":"https://openalex.org/keywords/strategic-management","display_name":"Strategic management","score":0.5639173984527588},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5298749208450317},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.5243954062461853},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.44772934913635254},{"id":"https://openalex.org/keywords/performance-management","display_name":"Performance management","score":0.4189664125442505},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40977057814598083},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3840441405773163},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26301097869873047}],"concepts":[{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.8653028011322021},{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.827714741230011},{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.6829702854156494},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.5639173984527588},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5298749208450317},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.5243954062461853},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.44772934913635254},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.4189664125442505},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40977057814598083},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3840441405773163},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26301097869873047},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijeei.2017070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijeei.2017070103","pdf_url":null,"source":{"id":"https://openalex.org/S4210191280","display_name":"International Journal of E-Entrepreneurship and Innovation","issn_l":"1947-8585","issn":["1947-8585","1947-8593"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Entrepreneurship and Innovation","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeei00:v:7:y:2017:i:2:p:44-61","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEEI.2017070103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5099999904632568}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":84,"referenced_works":["https://openalex.org/W46257858","https://openalex.org/W64963669","https://openalex.org/W132649341","https://openalex.org/W163735232","https://openalex.org/W205753924","https://openalex.org/W385158833","https://openalex.org/W625820489","https://openalex.org/W1577182433","https://openalex.org/W1595326414","https://openalex.org/W1596432671","https://openalex.org/W1890405639","https://openalex.org/W1966603115","https://openalex.org/W1975653498","https://openalex.org/W1980090258","https://openalex.org/W1990440355","https://openalex.org/W1991327422","https://openalex.org/W1997861959","https://openalex.org/W2005635348","https://openalex.org/W2005820450","https://openalex.org/W2010018222","https://openalex.org/W2013324469","https://openalex.org/W2016285530","https://openalex.org/W2016378760","https://openalex.org/W2025579080","https://openalex.org/W2033076762","https://openalex.org/W2037769890","https://openalex.org/W2039958286","https://openalex.org/W2045496608","https://openalex.org/W2047611952","https://openalex.org/W2053342166","https://openalex.org/W2053972723","https://openalex.org/W2061977616","https://openalex.org/W2062246145","https://openalex.org/W2064545486","https://openalex.org/W2065209427","https://openalex.org/W2065837485","https://openalex.org/W2068166737","https://openalex.org/W2070339632","https://openalex.org/W2077944541","https://openalex.org/W2085563972","https://openalex.org/W2095062346","https://openalex.org/W2101946146","https://openalex.org/W2102469678","https://openalex.org/W2107795198","https://openalex.org/W2115090817","https://openalex.org/W2122679534","https://openalex.org/W2123709218","https://openalex.org/W2127950886","https://openalex.org/W2129356613","https://openalex.org/W2132791323","https://openalex.org/W2132970495","https://openalex.org/W2134083539","https://openalex.org/W2140956556","https://openalex.org/W2142257426","https://openalex.org/W2162511555","https://openalex.org/W2165848253","https://openalex.org/W2166776740","https://openalex.org/W2166821089","https://openalex.org/W2169667133","https://openalex.org/W2169750586","https://openalex.org/W2170763765","https://openalex.org/W2172206048","https://openalex.org/W2195788681","https://openalex.org/W2213029549","https://openalex.org/W2406262059","https://openalex.org/W2429111735","https://openalex.org/W2461026568","https://openalex.org/W2492597171","https://openalex.org/W2522429964","https://openalex.org/W2525459310","https://openalex.org/W2796050217","https://openalex.org/W2918927648","https://openalex.org/W3016265253","https://openalex.org/W3121818711","https://openalex.org/W3123521801","https://openalex.org/W3123783625","https://openalex.org/W3124536214","https://openalex.org/W3125571233","https://openalex.org/W3125655842","https://openalex.org/W3126664970","https://openalex.org/W3151727758","https://openalex.org/W4375849300","https://openalex.org/W4388183942","https://openalex.org/W6727683985"],"related_works":["https://openalex.org/W567072119","https://openalex.org/W2608189338","https://openalex.org/W1972694511","https://openalex.org/W4230721367","https://openalex.org/W2625756823","https://openalex.org/W2808696675","https://openalex.org/W2123349443","https://openalex.org/W2613617908","https://openalex.org/W2762107370","https://openalex.org/W2922403082"],"abstract_inverted_index":{"When":[0],"a":[1,18,98,153,165,180],"firm":[2,13],"sustains":[3],"profits":[4],"that":[5,65,127,174],"exceed":[6],"the":[7,12,42,53,88,108,117,119,125,184,194,199],"average":[8],"for":[9,91],"its":[10,22],"industry,":[11],"is":[14,84,97],"said":[15],"to":[16,61,112,136,142,150,159,171,182],"possess":[17],"competitive":[19,121,131],"advantage":[20,83,122,132],"over":[21,41,71,80],"rivals.":[23],"So,":[24],"why":[25],"do":[26],"some":[27,57,128,203],"companies":[28],"outperform":[29],"others?":[30],"This":[31,147],"question":[32],"has":[33],"been":[34],"intensely":[35],"debated":[36],"by":[37,56],"strategic":[38,103],"management":[39,104],"researchers":[40],"last":[43],"decades.":[44],"Several":[45],"authors":[46],"point":[47],"out":[48],"three":[49],"broad":[50],"explanations:":[51],"(1)":[52],"mistakes":[54],"made":[55],"firms":[58,64,74],"create":[59],"advantages":[60,70,79],"others;":[62,72],"(2)":[63],"exploit":[66],"market":[67],"power":[68],"gain":[69,78],"(3)":[73],"with":[75],"special":[76],"capabilities":[77],"others.":[81],"Competitive":[82],"recognised":[85],"as":[86,179],"being":[87],"major":[89],"cause":[90],"explaining":[92],"top":[93],"organizational":[94],"performance":[95,185],"and":[96,138,191,196],"fundamental":[99],"goal":[100],"of":[101,116,130,167,186,198],"academic":[102],"studies.":[105],"More":[106],"recently,":[107],"research":[109],"focus":[110],"goes":[111],"an":[113],"expanded":[114],"view":[115],"concept,":[118,201],"sustainable":[120],"(SCA),":[123],"highlighting":[124],"idea":[126],"forms":[129],"are":[133,205],"very":[134],"difficult":[135],"imitate":[137],"can":[139,157],"therefore":[140],"lead":[141],"persistent":[143],"superior":[144],"economic":[145],"performance.":[146],"article":[148],"aims":[149],"show":[151],"how":[152],"Balanced":[154],"Scorecard":[155],"(BSC)":[156],"contribute":[158],"achieve":[160],"SCA.":[161],"It":[162],"also":[163,206],"collects":[164],"set":[166],"useful":[168],"information":[169],"related":[170],"several":[172],"areas":[173],"have":[175],"used":[176],"this":[177],"framework":[178],"support":[181],"improve":[183],"their":[187],"organizations.":[188],"Researchers,":[189],"managers":[190],"practitioners":[192],"recognize":[193],"virtues":[195],"potentialities":[197],"BSC":[200],"although":[202],"critiques":[204],"referenced.":[207]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}