{"id":"https://openalex.org/W2360467173","doi":"https://doi.org/10.4018/ijebr.2016040104","title":"Exploring the Role of Service Quality and Knowledge for Mobile Health Services","display_name":"Exploring the Role of Service Quality and Knowledge for Mobile Health Services","publication_year":2016,"publication_date":"2016-04-01","ids":{"openalex":"https://openalex.org/W2360467173","doi":"https://doi.org/10.4018/ijebr.2016040104","mag":"2360467173"},"language":"en","primary_location":{"id":"doi:10.4018/ijebr.2016040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2016040104","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038560267","display_name":"Nabila Nisha","orcid":null},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":true,"raw_author_name":"Nabila Nisha","raw_affiliation_strings":["Department of Accounting and Finance, North South University, Dhaka, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Finance, North South University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050709236","display_name":"Mehree Iqbal","orcid":"https://orcid.org/0000-0002-6199-8818"},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Mehree Iqbal","raw_affiliation_strings":["Department of Marketing and International Business, North South University, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0002-6199-8818","affiliations":[{"raw_affiliation_string":"Department of Marketing and International Business, North South University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089781157","display_name":"Afrin Rifat","orcid":null},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Afrin Rifat","raw_affiliation_strings":["Department of Accounting and Finance, North South University, Dhaka, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Finance, North South University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000771434","display_name":"Sherina Idrish","orcid":null},"institutions":[{"id":"https://openalex.org/I157386601","display_name":"North South University","ror":"https://ror.org/05wdbfp45","country_code":"BD","type":"education","lineage":["https://openalex.org/I157386601"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Sherina Idrish","raw_affiliation_strings":["Department of Marketing and International Business, North South University, Dhaka, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing and International Business, North South University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I157386601"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5038560267"],"corresponding_institution_ids":["https://openalex.org/I157386601"],"apc_list":null,"apc_paid":null,"fwci":5.1465,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.94783932,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"45","last_page":"64"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.7047134637832642},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5699872970581055},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.552923321723938},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5440711975097656},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5303270220756531},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5249861478805542},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.4531949758529663},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.44497150182724},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4062619209289551},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3980206847190857},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2962697744369507},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2890719473361969},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.22640809416770935},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08398467302322388}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.7047134637832642},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5699872970581055},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.552923321723938},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5440711975097656},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5303270220756531},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5249861478805542},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.4531949758529663},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.44497150182724},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4062619209289551},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3980206847190857},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2962697744369507},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2890719473361969},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22640809416770935},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08398467302322388},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijebr.2016040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2016040104","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jebr00:v:12:y:2016:i:2:p:45-64","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEBR.2016040104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W133541039","https://openalex.org/W288273335","https://openalex.org/W317095655","https://openalex.org/W1480415088","https://openalex.org/W1481354592","https://openalex.org/W1495598350","https://openalex.org/W1504502524","https://openalex.org/W1511422753","https://openalex.org/W1525997899","https://openalex.org/W1561590231","https://openalex.org/W1584597674","https://openalex.org/W1622773323","https://openalex.org/W1791587663","https://openalex.org/W1835527099","https://openalex.org/W1932473789","https://openalex.org/W1968122817","https://openalex.org/W1977977041","https://openalex.org/W1987258130","https://openalex.org/W1994118423","https://openalex.org/W2004383878","https://openalex.org/W2033943395","https://openalex.org/W2034334856","https://openalex.org/W2041318031","https://openalex.org/W2044482414","https://openalex.org/W2045655911","https://openalex.org/W2052645741","https://openalex.org/W2054654644","https://openalex.org/W2059146912","https://openalex.org/W2062609241","https://openalex.org/W2080056215","https://openalex.org/W2085901068","https://openalex.org/W2098685541","https://openalex.org/W2100379340","https://openalex.org/W2106611382","https://openalex.org/W2118539231","https://openalex.org/W2132372817","https://openalex.org/W2135539572","https://openalex.org/W2135720347","https://openalex.org/W2146217571","https://openalex.org/W2147822506","https://openalex.org/W2151694441","https://openalex.org/W2157441393","https://openalex.org/W2168569455","https://openalex.org/W2188426035","https://openalex.org/W2295920897","https://openalex.org/W2301844255","https://openalex.org/W2339767001","https://openalex.org/W2414327064","https://openalex.org/W2520633532","https://openalex.org/W2954454686","https://openalex.org/W2998276394","https://openalex.org/W3125976894"],"related_works":["https://openalex.org/W3175667724","https://openalex.org/W3110818250","https://openalex.org/W3205014251","https://openalex.org/W3201851493","https://openalex.org/W3205268151","https://openalex.org/W2339767001","https://openalex.org/W2045859609","https://openalex.org/W2625878450","https://openalex.org/W2357171011","https://openalex.org/W2296755128"],"abstract_inverted_index":{"The":[0,57,90],"use":[1,80],"of":[2,28,41,46,54,59,67,82,88,93,100,131],"mobile":[3,19,132],"technology-based":[4],"services":[5,21,48,84],"has":[6],"made":[7],"healthcare":[8,30,47],"delivery":[9],"more":[10],"accessible":[11],"and":[12,70,108,119,144],"affordable":[13],"in":[14,85,126],"recent":[15],"times.":[16],"In":[17],"fact,":[18],"health":[20,133],"today":[22],"act":[23],"as":[24],"an":[25,123],"effective":[26],"means":[27],"providing":[29],"knowledge":[31,71],"to":[32,63],"users":[33,42],"directly":[34],"from":[35,146],"providers.":[36],"However,":[37],"the":[38,52,65,86,94,136,147],"cynical":[39],"behavior":[40],"regarding":[43],"this":[44,60],"medium":[45],"often":[49],"encircles":[50],"around":[51],"quality":[53,69,110],"such":[55],"services.":[56,134],"aim":[58],"paper":[61],"is":[62],"examine":[64],"role":[66,125],"service":[68,101],"among":[72],"other":[73],"underlying":[74],"factors":[75],"that":[76,97],"can":[77],"influence":[78,121],"future":[79,141],"intentions":[81],"m-Health":[83],"context":[87],"Bangladesh.":[89],"conceptual":[91],"model":[92],"study":[95,137],"identifies":[96],"certain":[98],"aspects":[99],"qualities":[102],"like":[103],"reliability,":[104],"privacy,":[105],"responsiveness,":[106],"empathy":[107],"information":[109],"along":[111],"with":[112],"facilitating":[113],"conditions,":[114],"effort":[115],"expectancy,":[116],"performance":[117],"expectancy":[118],"social":[120],"plays":[122],"important":[124],"capturing":[127],"users'":[128],"overall":[129],"perceptions":[130],"Finally,":[135],"highlights":[138],"managerial":[139],"implications,":[140],"research":[142],"directions":[143],"limitations":[145],"Bangladesh":[148],"perspective.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":2}],"updated_date":"2026-05-02T08:42:23.175194","created_date":"2025-10-10T00:00:00"}