{"id":"https://openalex.org/W2269758965","doi":"https://doi.org/10.4018/ijebr.2016010103","title":"The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty toward the Websites of Their Favorable Football Teams","display_name":"The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty toward the Websites of Their Favorable Football Teams","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2269758965","doi":"https://doi.org/10.4018/ijebr.2016010103","mag":"2269758965"},"language":"en","primary_location":{"id":"doi:10.4018/ijebr.2016010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005873720","display_name":"Javad Khazaei Pool","orcid":"https://orcid.org/0000-0002-8499-9282"},"institutions":[{"id":"https://openalex.org/I39268498","display_name":"University of Isfahan","ror":"https://ror.org/05h9t7759","country_code":"IR","type":"education","lineage":["https://openalex.org/I39268498"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Javad Khazaei Pool","raw_affiliation_strings":["Department of Management, University of Isfahan, Isfahan, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Management, University of Isfahan, Isfahan, Iran","institution_ids":["https://openalex.org/I39268498"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048843303","display_name":"Ali Dehghan","orcid":"https://orcid.org/0000-0001-9291-6419"},"institutions":[{"id":"https://openalex.org/I176611909","display_name":"California Lutheran University","ror":"https://ror.org/05qpen692","country_code":"US","type":"education","lineage":["https://openalex.org/I176611909"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ali Dehghan","raw_affiliation_strings":["Department of Management, California Lutheran University, Thousand Oaks, CA, USA"],"affiliations":[{"raw_affiliation_string":"Department of Management, California Lutheran University, Thousand Oaks, CA, USA","institution_ids":["https://openalex.org/I176611909"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029384322","display_name":"Hadi Balouei Jamkhaneh","orcid":"https://orcid.org/0000-0001-5250-7127"},"institutions":[{"id":"https://openalex.org/I4871159","display_name":"University of Mazandaran","ror":"https://ror.org/05fp9g671","country_code":"IR","type":"education","lineage":["https://openalex.org/I4871159"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Hadi Balouei Jamkhaneh","raw_affiliation_strings":["Department of Management, University of Mazandaran, Babolsar, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Management, University of Mazandaran, Babolsar, Iran","institution_ids":["https://openalex.org/I4871159"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090664321","display_name":"Akbar Jaberi","orcid":"https://orcid.org/0000-0002-7849-8668"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Akbar Jaberi","raw_affiliation_strings":["Department of Sport Management, University of Tehran, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Sport Management, University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091125234","display_name":"Maryam Sharifkhani","orcid":"https://orcid.org/0009-0000-9380-3475"},"institutions":[{"id":"https://openalex.org/I39268498","display_name":"University of Isfahan","ror":"https://ror.org/05h9t7759","country_code":"IR","type":"education","lineage":["https://openalex.org/I39268498"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Maryam Sharifkhani","raw_affiliation_strings":["Department of Management, University of Isfahan, Isfahan, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Management, University of Isfahan, Isfahan, Iran","institution_ids":["https://openalex.org/I39268498"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5005873720"],"corresponding_institution_ids":["https://openalex.org/I39268498"],"apc_list":null,"apc_paid":null,"fwci":1.7978,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.8772618,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"12","issue":"1","first_page":"43","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7721517086029053},{"id":"https://openalex.org/keywords/football","display_name":"Football","score":0.6557688117027283},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.6353194713592529},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6307048797607422},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6197183132171631},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5475977659225464},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5342682003974915},{"id":"https://openalex.org/keywords/club","display_name":"Club","score":0.48484575748443604},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46877092123031616},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.43351393938064575},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4150840640068054},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.30071932077407837},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.14645010232925415},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.08257701992988586},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.06431004405021667}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7721517086029053},{"id":"https://openalex.org/C2778444522","wikidata":"https://www.wikidata.org/wiki/Q1081491","display_name":"Football","level":2,"score":0.6557688117027283},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6353194713592529},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6307048797607422},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6197183132171631},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5475977659225464},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5342682003974915},{"id":"https://openalex.org/C2776459890","wikidata":"https://www.wikidata.org/wiki/Q3297812","display_name":"Club","level":2,"score":0.48484575748443604},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46877092123031616},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.43351393938064575},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4150840640068054},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30071932077407837},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14645010232925415},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08257701992988586},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.06431004405021667},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105702510","wikidata":"https://www.wikidata.org/wiki/Q514","display_name":"Anatomy","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijebr.2016010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jebr00:v:12:y:2016:i:1:p:43-57","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEBR.2016010103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.41999998688697815,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W80063639","https://openalex.org/W312711827","https://openalex.org/W1508956119","https://openalex.org/W1543209321","https://openalex.org/W1581842463","https://openalex.org/W1898610025","https://openalex.org/W1964444730","https://openalex.org/W1965574139","https://openalex.org/W1967008435","https://openalex.org/W1969310771","https://openalex.org/W1969487570","https://openalex.org/W1974035056","https://openalex.org/W1991522105","https://openalex.org/W1996991921","https://openalex.org/W1999683867","https://openalex.org/W2008202927","https://openalex.org/W2009499731","https://openalex.org/W2009508973","https://openalex.org/W2010227918","https://openalex.org/W2010977599","https://openalex.org/W2014049963","https://openalex.org/W2017624521","https://openalex.org/W2020701958","https://openalex.org/W2025348689","https://openalex.org/W2030180774","https://openalex.org/W2038628153","https://openalex.org/W2040586266","https://openalex.org/W2040892133","https://openalex.org/W2049188792","https://openalex.org/W2055565976","https://openalex.org/W2057314287","https://openalex.org/W2058883838","https://openalex.org/W2068066169","https://openalex.org/W2070064788","https://openalex.org/W2070094106","https://openalex.org/W2072586921","https://openalex.org/W2074232755","https://openalex.org/W2083980187","https://openalex.org/W2088178370","https://openalex.org/W2098440369","https://openalex.org/W2108526624","https://openalex.org/W2110774022","https://openalex.org/W2123717597","https://openalex.org/W2139933737","https://openalex.org/W2148862896","https://openalex.org/W2151694441","https://openalex.org/W2158181978","https://openalex.org/W2167907212","https://openalex.org/W2188990124","https://openalex.org/W2288197027","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3179905963","https://openalex.org/W1971660097","https://openalex.org/W4295788906","https://openalex.org/W2103389675","https://openalex.org/W597240865","https://openalex.org/W2381307853","https://openalex.org/W2946973181","https://openalex.org/W2365990048","https://openalex.org/W3094563064","https://openalex.org/W2883876994"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,11,26,32,60,74,104],"the":[3,9,22,42,58,72,93,102,111],"current":[4],"study":[5],"was":[6,37],"to":[7],"examine":[8],"effect":[10,59],"electronic":[12,61],"service":[13,62],"quality":[14,63,85,106],"on":[15,57,65],"fan":[16,19,66,69,108],"satisfaction":[17,67],"and":[18,29,68,86,107,113],"loyalty":[20,70,109],"in":[21,92,110],"online":[23],"environment.":[24],"Selection":[25],"three":[27],"hundred":[28],"fifty-six":[30],"fans":[31],"a":[33,115],"famous":[34],"sports":[35,94],"club":[36],"through":[38],"random":[39],"sampling":[40],"using":[41],"club's":[43],"website.":[44],"AMOS":[45],"used":[46],"structural":[47],"equation":[48],"modeling":[49],"for":[50,117],"data":[51],"analysis.":[52],"Results":[53],"provided":[54],"strong":[55],"support":[56],"(E-S-QUAL)":[64],"toward":[71],"website":[73],"their":[75],"favorable":[76],"football":[77],"teams.":[78],"Business":[79],"enterprises":[80],"have":[81],"well":[82],"researched":[83],"e-service":[84,105],"loyalty.":[87],"However,":[88],"limited":[89],"research":[90],"exists":[91],"context.":[95],"This":[96],"paper":[97],"provides":[98],"valuable":[99],"insight":[100],"into":[101],"measurement":[103],"sport":[112],"offers":[114],"foundation":[116],"future":[118],"marketing":[119],"research.":[120]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}