{"id":"https://openalex.org/W2809910554","doi":"https://doi.org/10.4018/ijea.2018070101","title":"Factors Determining the Use of E-Government Services","display_name":"Factors Determining the Use of E-Government Services","publication_year":2018,"publication_date":"2018-06-28","ids":{"openalex":"https://openalex.org/W2809910554","doi":"https://doi.org/10.4018/ijea.2018070101","mag":"2809910554"},"language":"en","primary_location":{"id":"doi:10.4018/ijea.2018070101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijea.2018070101","pdf_url":null,"source":{"id":"https://openalex.org/S26036943","display_name":"International Journal of E-Adoption","issn_l":"1937-9633","issn":["1937-9633","1937-9641"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Adoption","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057868745","display_name":"Isaac Kofi Mensah","orcid":"https://orcid.org/0000-0003-2964-1736"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Isaac Kofi Mensah","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097545565","display_name":"Piankova Vera","orcid":null},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Piankova Vera","raw_affiliation_strings":["Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037817844","display_name":"Jianing Mi","orcid":"https://orcid.org/0000-0002-4163-200X"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianing Mi","raw_affiliation_strings":["School of Management, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.0624,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.98152914,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"10","issue":"2","first_page":"1","last_page":"19"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7450548410415649},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6933995485305786},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.6143621206283569},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.5639742016792297},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5539841651916504},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5329203605651855},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5287472605705261},{"id":"https://openalex.org/keywords/language-barrier","display_name":"Language barrier","score":0.5046237707138062},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4782342314720154},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4560811519622803},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.42467084527015686},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.39717304706573486},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.32332104444503784},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.1800813376903534},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17889061570167542},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.09485688805580139}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7450548410415649},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6933995485305786},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.6143621206283569},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.5639742016792297},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5539841651916504},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5329203605651855},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5287472605705261},{"id":"https://openalex.org/C47602998","wikidata":"https://www.wikidata.org/wiki/Q2588869","display_name":"Language barrier","level":2,"score":0.5046237707138062},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4782342314720154},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4560811519622803},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.42467084527015686},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39717304706573486},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.32332104444503784},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.1800813376903534},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17889061570167542},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09485688805580139},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijea.2018070101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijea.2018070101","pdf_url":null,"source":{"id":"https://openalex.org/S26036943","display_name":"International Journal of E-Adoption","issn_l":"1937-9633","issn":["1937-9633","1937-9641"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Adoption","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jea000:v:10:y:2018:i:2:p:1-19","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEA.2018070101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","score":0.5199999809265137,"display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":87,"referenced_works":["https://openalex.org/W38423692","https://openalex.org/W89917205","https://openalex.org/W108860819","https://openalex.org/W149666843","https://openalex.org/W341633087","https://openalex.org/W567682484","https://openalex.org/W642075689","https://openalex.org/W644032380","https://openalex.org/W1001943186","https://openalex.org/W1543266722","https://openalex.org/W1572359393","https://openalex.org/W1584405424","https://openalex.org/W1689771227","https://openalex.org/W1791587663","https://openalex.org/W1849190772","https://openalex.org/W1964048369","https://openalex.org/W1978536911","https://openalex.org/W1985127367","https://openalex.org/W1986668054","https://openalex.org/W1989741922","https://openalex.org/W1989980410","https://openalex.org/W1991273837","https://openalex.org/W1991446590","https://openalex.org/W1992855989","https://openalex.org/W1993358844","https://openalex.org/W2001300682","https://openalex.org/W2004549357","https://openalex.org/W2017402747","https://openalex.org/W2020971864","https://openalex.org/W2026179103","https://openalex.org/W2030077465","https://openalex.org/W2030180774","https://openalex.org/W2030680069","https://openalex.org/W2033943395","https://openalex.org/W2034224567","https://openalex.org/W2053931398","https://openalex.org/W2059524289","https://openalex.org/W2067007689","https://openalex.org/W2067960261","https://openalex.org/W2075714274","https://openalex.org/W2078518420","https://openalex.org/W2084154543","https://openalex.org/W2091502773","https://openalex.org/W2100379340","https://openalex.org/W2110250845","https://openalex.org/W2117388429","https://openalex.org/W2124293473","https://openalex.org/W2124610638","https://openalex.org/W2125571096","https://openalex.org/W2130006747","https://openalex.org/W2130801612","https://openalex.org/W2135617001","https://openalex.org/W2140918013","https://openalex.org/W2140938420","https://openalex.org/W2142175015","https://openalex.org/W2151977947","https://openalex.org/W2152024856","https://openalex.org/W2152739340","https://openalex.org/W2154140298","https://openalex.org/W2157034822","https://openalex.org/W2160644621","https://openalex.org/W2166982098","https://openalex.org/W2175946658","https://openalex.org/W2224324396","https://openalex.org/W2270279623","https://openalex.org/W2282963300","https://openalex.org/W2305758009","https://openalex.org/W2332306112","https://openalex.org/W2342195079","https://openalex.org/W2398207577","https://openalex.org/W2506796008","https://openalex.org/W2544134500","https://openalex.org/W2577200958","https://openalex.org/W2590185325","https://openalex.org/W2590892480","https://openalex.org/W2606266601","https://openalex.org/W2613694530","https://openalex.org/W2728197239","https://openalex.org/W2950334372","https://openalex.org/W2970235121","https://openalex.org/W3134504561","https://openalex.org/W4239758455","https://openalex.org/W4248588746","https://openalex.org/W4254689893","https://openalex.org/W4285719527","https://openalex.org/W4298345247","https://openalex.org/W6694157056"],"related_works":["https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W4389670110","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217","https://openalex.org/W2598865957","https://openalex.org/W1576092969","https://openalex.org/W1795516037"],"abstract_inverted_index":{"E-government":[0],"adoption":[1],"studies":[2],"have":[3],"often":[4],"focused":[5],"on":[6,95,126],"predictors":[7],"determining":[8,82],"the":[9,33,52,56,83,96,113,127,143],"use":[10,41,86,131],"of":[11,35,71,103,130,132,148],"e-government":[12,42,87,133],"services":[13],"from":[14],"a":[15,92,122],"citizen-specific":[16],"country":[17],"without":[18],"considering":[19],"other":[20],"foreign":[21],"nationals":[22],"domiciling":[23],"in":[24,38,81,111,141],"such":[25],"countries.":[26],"This":[27],"study,":[28],"therefore,":[29],"sought":[30],"to":[31,40,85,115],"investigate":[32],"willingness":[34,84,114],"Russian":[36],"students":[37],"China":[39],"services.":[43,88,134],"The":[44,65,146],"Technology":[45],"Acceptance":[46],"Model":[47],"(TAM)":[48],"was":[49,107],"used":[50],"as":[51],"theoretical":[53],"framework":[54],"while":[55],"data":[57],"capture":[58],"and":[59,77,100,119],"analysis":[60],"were":[61,79,138],"done":[62],"with":[63],"SPSS.":[64],"results":[66],"indicate":[67],"that":[68],"perceived":[69,73,97,101,128,144],"ease":[70,102,129],"use,":[72],"service":[74,98],"quality,":[75],"trust,":[76],"language":[78],"significant":[80,110,123,140],"Language":[89],"also":[90],"had":[91,121],"positive":[93],"impact":[94,125],"quality":[99],"use.":[104,116],"Perceived":[105],"usefulness":[106],"however":[108],"not":[109,139],"influencing":[112],"Age,":[117],"gender":[118],"education":[120],"direct":[124],"These":[135],"demographic":[136],"factors":[137],"deciding":[142],"usefulness.":[145],"implications":[147],"these":[149],"findings":[150],"are":[151],"discussed.":[152]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":8}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2018-07-10T00:00:00"}