{"id":"https://openalex.org/W2004766207","doi":"https://doi.org/10.4018/ijcmam.2014010101","title":"A Technique to Exploit Free-Form Notes to Predict Customer Churn","display_name":"A Technique to Exploit Free-Form Notes to Predict Customer Churn","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2004766207","doi":"https://doi.org/10.4018/ijcmam.2014010101","mag":"2004766207"},"language":"en","primary_location":{"id":"doi:10.4018/ijcmam.2014010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijcmam.2014010101","pdf_url":null,"source":{"id":"https://openalex.org/S141528356","display_name":"International Journal of Computational Models and Algorithms in Medicine","issn_l":"1947-3133","issn":["1947-3133","1947-3141"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Computational Models and Algorithms in Medicine","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2784309","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068063468","display_name":"Gregory Ramsey","orcid":null},"institutions":[{"id":"https://openalex.org/I83909951","display_name":"Morgan State University","ror":"https://ror.org/017d8gk22","country_code":"US","type":"education","lineage":["https://openalex.org/I83909951"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Gregory W. Ramsey","raw_affiliation_strings":["Department of Information Science and Systems, School of Business and Management, Morgan State University, Baltimore, MD, USA","Morgan State University - Department of Information Science and Systems"],"affiliations":[{"raw_affiliation_string":"Department of Information Science and Systems, School of Business and Management, Morgan State University, Baltimore, MD, USA","institution_ids":["https://openalex.org/I83909951"]},{"raw_affiliation_string":"Morgan State University - Department of Information Science and Systems","institution_ids":["https://openalex.org/I83909951"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054624422","display_name":"Sanjay Bapna","orcid":null},"institutions":[{"id":"https://openalex.org/I83909951","display_name":"Morgan State University","ror":"https://ror.org/017d8gk22","country_code":"US","type":"education","lineage":["https://openalex.org/I83909951"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sanjay Bapna","raw_affiliation_strings":["Department of Information Science and Systems, School of Business and Management, Morgan State University, Baltimore, MD, USA","Morgan State University - Department of Information Science and Systems"],"affiliations":[{"raw_affiliation_string":"Department of Information Science and Systems, School of Business and Management, Morgan State University, Baltimore, MD, USA","institution_ids":["https://openalex.org/I83909951"]},{"raw_affiliation_string":"Morgan State University - Department of Information Science and Systems","institution_ids":["https://openalex.org/I83909951"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5068063468"],"corresponding_institution_ids":["https://openalex.org/I83909951"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.1729994,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"4","issue":"1","first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9329000115394592,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/exploit","display_name":"Exploit","score":0.9383509159088135},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5041600465774536},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45589450001716614},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3000595271587372}],"concepts":[{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.9383509159088135},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5041600465774536},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45589450001716614},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3000595271587372}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijcmam.2014010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijcmam.2014010101","pdf_url":null,"source":{"id":"https://openalex.org/S141528356","display_name":"International Journal of Computational Models and Algorithms in Medicine","issn_l":"1947-3133","issn":["1947-3133","1947-3141"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Computational Models and Algorithms in Medicine","raw_type":"journal-article"},{"id":"mag:2004766207","is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2784309","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null}],"best_oa_location":{"id":"mag:2004766207","is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2784309","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W1211014924","https://openalex.org/W1680540421","https://openalex.org/W1895708434","https://openalex.org/W1902027874","https://openalex.org/W1966021193","https://openalex.org/W1967465096","https://openalex.org/W1978080595","https://openalex.org/W1981755567","https://openalex.org/W1983920543","https://openalex.org/W1990788070","https://openalex.org/W2009714216","https://openalex.org/W2026219386","https://openalex.org/W2026343519","https://openalex.org/W2029186508","https://openalex.org/W2031213082","https://openalex.org/W2054640944","https://openalex.org/W2061941130","https://openalex.org/W2067594023","https://openalex.org/W2071786714","https://openalex.org/W2072410090","https://openalex.org/W2082250201","https://openalex.org/W2097089247","https://openalex.org/W2106772961","https://openalex.org/W2107008379","https://openalex.org/W2109405994","https://openalex.org/W2111020049","https://openalex.org/W2113359929","https://openalex.org/W2119180801","https://openalex.org/W2134719072","https://openalex.org/W2138621384","https://openalex.org/W2147953360","https://openalex.org/W2150937651","https://openalex.org/W2152698810","https://openalex.org/W2163208750","https://openalex.org/W2169453967","https://openalex.org/W2401291795","https://openalex.org/W3123614577","https://openalex.org/W4205184193","https://openalex.org/W4250135078","https://openalex.org/W6678923525"],"related_works":["https://openalex.org/W3091853414","https://openalex.org/W2806862499","https://openalex.org/W1986042652","https://openalex.org/W2528396955","https://openalex.org/W3157996826","https://openalex.org/W2900298691","https://openalex.org/W2093496728","https://openalex.org/W2909092775","https://openalex.org/W226330244","https://openalex.org/W2741082890","https://openalex.org/W2115569315","https://openalex.org/W2901329820","https://openalex.org/W2148681431","https://openalex.org/W3108227207","https://openalex.org/W3169217830","https://openalex.org/W2001091872","https://openalex.org/W2039832455","https://openalex.org/W2102228021","https://openalex.org/W2736131889","https://openalex.org/W2905108339"],"abstract_inverted_index":{"As":[0],"healthcare":[1],"costs":[2],"rise,":[3],"hospitals":[4,62],"are":[5,43,52,83,98],"seeking":[6],"ways":[7],"to":[8,19,45,79,85,101],"improve":[9],"operations.":[10],"This":[11],"paper":[12],"examines":[13],"the":[14],"usefulness":[15],"of":[16,99],"free-form":[17,36,73],"notes":[18,74],"solve":[20],"a":[21],"classification":[22],"problem":[23],"commonly":[24],"associated":[25],"with":[26],"customer":[27],"churn.":[28],"The":[29,58],"authors":[30,59],"show":[31],"that":[32,51,61],"classifiers":[33,50],"which":[34,81],"incorporate":[35],"notes,":[37],"using":[38,55],"natural":[39],"language":[40],"processing":[41],"techniques,":[42],"up":[44],"9%":[46],"more":[47],"accurate":[48],"than":[49],"solely":[53],"developed":[54],"structured":[56,70],"data.":[57],"suggest":[60],"and":[63,72,111],"chronic":[64],"disease":[65],"management":[66],"clinics":[67],"can":[68,106],"use":[69],"data":[71],"from":[75,89],"electronic":[76],"health":[77],"records":[78],"predict":[80],"patients":[82],"likely":[84],"cease":[86],"receiving":[87],"care":[88,116],"their":[90],"facilities.":[91],"Classification":[92],"tools":[93],"for":[94],"predicting":[95],"patient":[96],"churn":[97],"interest":[100],"hospital":[102],"administrators;":[103],"such":[104],"information":[105],"aid":[107],"in":[108],"resource":[109],"planning":[110],"facilitate":[112],"smoother":[113],"handoffs":[114],"between":[115],"providers.":[117]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}