{"id":"https://openalex.org/W1056096101","doi":"https://doi.org/10.4018/ijbir.2015010101","title":"Improve Intelligence of E-CRM Applications and Customer Behavior in Online Shopping","display_name":"Improve Intelligence of E-CRM Applications and Customer Behavior in Online Shopping","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1056096101","doi":"https://doi.org/10.4018/ijbir.2015010101","mag":"1056096101"},"language":"en","primary_location":{"id":"doi:10.4018/ijbir.2015010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijbir.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S184213297","display_name":"International Journal of Business Intelligence Research","issn_l":"1947-3591","issn":["1947-3591","1947-3605"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Intelligence Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041730819","display_name":"Bashar Shahir Ahmed","orcid":"https://orcid.org/0000-0001-9192-8960"},"institutions":[{"id":"https://openalex.org/I4210157007","display_name":"\u00c9cole Normale Sup\u00e9rieure de T\u00e9touan","ror":"https://ror.org/04pry7b16","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210157007"]}],"countries":["MA"],"is_corresponding":true,"raw_author_name":"Bashar Shahir Ahmed","raw_affiliation_strings":["LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#"],"affiliations":[{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","institution_ids":["https://openalex.org/I4210157007"]},{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#","institution_ids":["https://openalex.org/I4210157007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017738017","display_name":"Mohammed Larbi Ben Maati","orcid":null},"institutions":[{"id":"https://openalex.org/I4210157007","display_name":"\u00c9cole Normale Sup\u00e9rieure de T\u00e9touan","ror":"https://ror.org/04pry7b16","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210157007"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Mohammed Larbi Ben Maati","raw_affiliation_strings":["LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#"],"affiliations":[{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","institution_ids":["https://openalex.org/I4210157007"]},{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#","institution_ids":["https://openalex.org/I4210157007"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023532440","display_name":"Badreddine Al Mohajir","orcid":null},"institutions":[{"id":"https://openalex.org/I4210157007","display_name":"\u00c9cole Normale Sup\u00e9rieure de T\u00e9touan","ror":"https://ror.org/04pry7b16","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210157007"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Badreddine Al Mohajir","raw_affiliation_strings":["LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#"],"affiliations":[{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco","institution_ids":["https://openalex.org/I4210157007"]},{"raw_affiliation_string":"LIROSA Laboratory, Faculty of Science, Tetouan, Morocco#TAB#","institution_ids":["https://openalex.org/I4210157007"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5041730819"],"corresponding_institution_ids":["https://openalex.org/I4210157007"],"apc_list":null,"apc_paid":null,"fwci":2.2063,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.88486317,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"6","issue":"1","first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.7286900281906128},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5912086367607117},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.527875542640686},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.5176346898078918},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.5166192650794983},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4792249798774719},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.47834154963493347},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.474824994802475},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4729100167751312},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.458509236574173},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4184311628341675},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.41138312220573425},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39703625440597534},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3601266145706177},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.19807294011116028},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15275666117668152}],"concepts":[{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.7286900281906128},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5912086367607117},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.527875542640686},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.5176346898078918},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5166192650794983},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4792249798774719},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.47834154963493347},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.474824994802475},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4729100167751312},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.458509236574173},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4184311628341675},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.41138312220573425},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39703625440597534},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3601266145706177},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.19807294011116028},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15275666117668152},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijbir.2015010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijbir.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S184213297","display_name":"International Journal of Business Intelligence Research","issn_l":"1947-3591","issn":["1947-3591","1947-3605"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Intelligence Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jbir00:v:6:y:2015:i:1:p:1-10","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJBIR.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W196466499","https://openalex.org/W560895868","https://openalex.org/W649495496","https://openalex.org/W1205736505","https://openalex.org/W1479754761","https://openalex.org/W1572390577","https://openalex.org/W1866546309","https://openalex.org/W1986270971","https://openalex.org/W2023073158","https://openalex.org/W2025338416","https://openalex.org/W2074731634","https://openalex.org/W2089877941","https://openalex.org/W2152996019"],"related_works":["https://openalex.org/W4285495014","https://openalex.org/W2521206921","https://openalex.org/W3015810715","https://openalex.org/W2125061612","https://openalex.org/W2567460825","https://openalex.org/W2009655125","https://openalex.org/W2348228931","https://openalex.org/W3000486499","https://openalex.org/W2889460775","https://openalex.org/W2523806188"],"abstract_inverted_index":{"The":[0,29,63,79,91,101],"advent":[1],"of":[2,9,39,52,76,93,106,125],"internet":[3],"has":[4],"led":[5],"to":[6,44,84,89],"the":[7,14,26,33,37,45,60,73,86,116,122],"application":[8],"electronic":[10],"services":[11],"in":[12,21,24,71,112,127],"enhancing":[13],"customer":[15,77,87,130],"relationship":[16],"management.":[17],"E-CRM":[18,34,61,97,126],"integrates":[19],"IT":[20],"internal":[22],"organization":[23],"executing":[25],"marketing":[27],"strategies.":[28],"current":[30],"issue":[31],"facing":[32],"is":[35],"determining":[36],"number":[38,51],"customers":[40,53],"that":[41],"are":[42,54],"responsive":[43],"e-commerce":[46],"application.":[47,62],"Furthermore,":[48],"a":[49],"huge":[50],"continuously":[55],"becoming":[56],"frustrated":[57],"when":[58],"using":[59,96],"application,":[64],"thus":[65,82],"becomes":[66],"redundant":[67],"making":[68],"it":[69],"difficult":[70],"meeting":[72],"set":[74],"targets":[75],"service.":[78],"purposive":[80],"study":[81,103],"seeks":[83],"understand":[85],"responsiveness":[88],"e-CRM.":[90],"intelligence":[92],"online":[94],"shopping":[95],"cannot":[98],"be":[99],"underestimated.":[100],"research":[102],"made":[104],"use":[105],"both":[107],"qualitative":[108],"and":[109],"quantitative":[110],"methodologies":[111],"coming":[113],"up":[114],"with":[115],"necessary":[117],"data.":[118],"Qualitative":[119],"approach":[120],"examined":[121],"overall":[123],"effectiveness":[124],"influencing":[128],"positive":[129],"relationships.":[131]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
