{"id":"https://openalex.org/W1984997058","doi":"https://doi.org/10.4018/ijbir.2013070104","title":"Analyzing Social Media for Corporate Reputation Management","display_name":"Analyzing Social Media for Corporate Reputation Management","publication_year":2013,"publication_date":"2013-07-01","ids":{"openalex":"https://openalex.org/W1984997058","doi":"https://doi.org/10.4018/ijbir.2013070104","mag":"1984997058"},"language":"en","primary_location":{"id":"doi:10.4018/ijbir.2013070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijbir.2013070104","pdf_url":null,"source":{"id":"https://openalex.org/S184213297","display_name":"International Journal of Business Intelligence Research","issn_l":"1947-3591","issn":["1947-3591","1947-3605"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Intelligence Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035067178","display_name":"Christoph Seebach","orcid":null},"institutions":[{"id":"https://openalex.org/I114090438","display_name":"Goethe University Frankfurt","ror":"https://ror.org/04cvxnb49","country_code":"DE","type":"education","lineage":["https://openalex.org/I114090438"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Christoph Seebach","raw_affiliation_strings":["Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany","institution_ids":["https://openalex.org/I114090438"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030955120","display_name":"Roman Beck","orcid":"https://orcid.org/0000-0002-6341-2382"},"institutions":[{"id":"https://openalex.org/I114090438","display_name":"Goethe University Frankfurt","ror":"https://ror.org/04cvxnb49","country_code":"DE","type":"education","lineage":["https://openalex.org/I114090438"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Roman Beck","raw_affiliation_strings":["Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany","institution_ids":["https://openalex.org/I114090438"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024528681","display_name":"\u041e\u043b\u044c\u0433\u0430 \u041e\u043b\u0435\u043a\u0441\u0430\u043d\u0434\u0440\u0456\u0432\u043d\u0430 \u0414\u0435\u043d\u0456\u0441\u043e\u0432\u0430","orcid":null},"institutions":[{"id":"https://openalex.org/I114090438","display_name":"Goethe University Frankfurt","ror":"https://ror.org/04cvxnb49","country_code":"DE","type":"education","lineage":["https://openalex.org/I114090438"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Olga Denisova","raw_affiliation_strings":["Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Goethe University Frankfurt, Frankfurt, Germany","institution_ids":["https://openalex.org/I114090438"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5035067178"],"corresponding_institution_ids":["https://openalex.org/I114090438"],"apc_list":null,"apc_paid":null,"fwci":4.5607,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.94435056,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"4","issue":"3","first_page":"50","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9861999750137329,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7827077507972717},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.7811208963394165},{"id":"https://openalex.org/keywords/reputation-management","display_name":"Reputation management","score":0.578031599521637},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4809655249118805},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4804510772228241},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45809489488601685},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4310864210128784},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.4208868741989136},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.41211119294166565},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10774171352386475}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7827077507972717},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.7811208963394165},{"id":"https://openalex.org/C2985362895","wikidata":"https://www.wikidata.org/wiki/Q478594","display_name":"Reputation management","level":3,"score":0.578031599521637},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4809655249118805},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4804510772228241},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45809489488601685},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4310864210128784},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.4208868741989136},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.41211119294166565},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10774171352386475},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijbir.2013070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijbir.2013070104","pdf_url":null,"source":{"id":"https://openalex.org/S184213297","display_name":"International Journal of Business Intelligence Research","issn_l":"1947-3591","issn":["1947-3591","1947-3605"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Intelligence Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jbir00:v:4:y:2013:i:3:p:50-66","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijbir.2013070104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.699999988079071,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":116,"referenced_works":["https://openalex.org/W6051780","https://openalex.org/W7631652","https://openalex.org/W121399320","https://openalex.org/W137110188","https://openalex.org/W152222295","https://openalex.org/W191493945","https://openalex.org/W594638297","https://openalex.org/W597038712","https://openalex.org/W1491477619","https://openalex.org/W1519000507","https://openalex.org/W1548705611","https://openalex.org/W1557638806","https://openalex.org/W1563918824","https://openalex.org/W1567663560","https://openalex.org/W1820198997","https://openalex.org/W1887819992","https://openalex.org/W1964038838","https://openalex.org/W1969975398","https://openalex.org/W1971025310","https://openalex.org/W1973980643","https://openalex.org/W1976767421","https://openalex.org/W1983580603","https://openalex.org/W1992820628","https://openalex.org/W1995463737","https://openalex.org/W1996074959","https://openalex.org/W1996547717","https://openalex.org/W2001664092","https://openalex.org/W2006831982","https://openalex.org/W2013383317","https://openalex.org/W2017222387","https://openalex.org/W2019426164","https://openalex.org/W2022204871","https://openalex.org/W2024990688","https://openalex.org/W2027574276","https://openalex.org/W2035411492","https://openalex.org/W2038847310","https://openalex.org/W2044575562","https://openalex.org/W2045678587","https://openalex.org/W2048658075","https://openalex.org/W2051527059","https://openalex.org/W2058680269","https://openalex.org/W2060381351","https://openalex.org/W2060612640","https://openalex.org/W2061977616","https://openalex.org/W2063169022","https://openalex.org/W2064808927","https://openalex.org/W2065618844","https://openalex.org/W2067165116","https://openalex.org/W2071104546","https://openalex.org/W2076361923","https://openalex.org/W2098441670","https://openalex.org/W2099582074","https://openalex.org/W2099950629","https://openalex.org/W2104973139","https://openalex.org/W2106563064","https://openalex.org/W2110673691","https://openalex.org/W2112778413","https://openalex.org/W2115379661","https://openalex.org/W2117381845","https://openalex.org/W2121001699","https://openalex.org/W2121071887","https://openalex.org/W2122006260","https://openalex.org/W2122673931","https://openalex.org/W2122755163","https://openalex.org/W2125468234","https://openalex.org/W2125706726","https://openalex.org/W2126581182","https://openalex.org/W2129125364","https://openalex.org/W2130964124","https://openalex.org/W2132663861","https://openalex.org/W2135516976","https://openalex.org/W2139328970","https://openalex.org/W2142009669","https://openalex.org/W2142225512","https://openalex.org/W2143884828","https://openalex.org/W2147270415","https://openalex.org/W2147813589","https://openalex.org/W2151527246","https://openalex.org/W2153222072","https://openalex.org/W2153841490","https://openalex.org/W2153853937","https://openalex.org/W2156467326","https://openalex.org/W2158810025","https://openalex.org/W2158951848","https://openalex.org/W2160375265","https://openalex.org/W2161288631","https://openalex.org/W2162487266","https://openalex.org/W2164552594","https://openalex.org/W2168839413","https://openalex.org/W2169116069","https://openalex.org/W2180553342","https://openalex.org/W2296719491","https://openalex.org/W2315766968","https://openalex.org/W2333930280","https://openalex.org/W2392998718","https://openalex.org/W2498690182","https://openalex.org/W2507316475","https://openalex.org/W2621340340","https://openalex.org/W2752676773","https://openalex.org/W3009624707","https://openalex.org/W3122025866","https://openalex.org/W3122136669","https://openalex.org/W3122753270","https://openalex.org/W3124414555","https://openalex.org/W3124507438","https://openalex.org/W3124536214","https://openalex.org/W3124686198","https://openalex.org/W3150741040","https://openalex.org/W3191722934","https://openalex.org/W4210631499","https://openalex.org/W4210764005","https://openalex.org/W4214861552","https://openalex.org/W4230271968","https://openalex.org/W4248990887","https://openalex.org/W4285719527","https://openalex.org/W4300806635"],"related_works":["https://openalex.org/W2150669607","https://openalex.org/W67683368","https://openalex.org/W2373768903","https://openalex.org/W2005254893","https://openalex.org/W2886854648","https://openalex.org/W2355218793","https://openalex.org/W3125171412","https://openalex.org/W2348491339","https://openalex.org/W2264833100","https://openalex.org/W2503877057"],"abstract_inverted_index":{"The":[0],"business":[1,21],"agility":[2],"concept":[3],"reflects":[4],"an":[5,109,133],"organization\u2019s":[6],"need":[7,48],"to":[8,15,17,29,52,57,102],"develop":[9],"sensing":[10,91,120],"capabilities":[11],"for":[12,68,77,89,98],"being":[13,78],"able":[14],"respond":[16],"changes":[18],"in":[19],"the":[20,43,58,75,106,124,143],"environment.":[22],"Therefore,":[23,83],"intelligent":[24],"information":[25],"systems":[26],"are":[27],"needed":[28],"support":[30],"decision":[31],"makers":[32],"with":[33,80],"accurate":[34],"and":[35,148],"timely":[36],"information.":[37],"Since":[38],"corporate":[39],"reputation":[40,117],"is":[41],"among":[42],"most":[44],"valuable":[45],"assets,":[46],"organizations":[47,84],"efficient":[49],"measuring":[50],"techniques":[51],"manage":[53],"it.":[54],"Recently,":[55],"due":[56],"advent":[59],"of":[60,129],"social":[61,92,121],"media":[62,93],"new":[63],"reputational":[64,103],"challenges":[65],"have":[66],"emerged":[67],"firms,":[69],"since":[70],"such":[71],"technologies":[72],"significantly":[73],"increase":[74],"risk":[76],"associated":[79],"negative":[81],"issues.":[82],"should":[85],"utilize":[86],"there":[87],"IT-systems":[88],"actively":[90],"content":[94,150],"as":[95],"a":[96,99,127],"basis":[97],"quick":[100],"response":[101],"threats.":[104],"Accordingly,":[105],"authors":[107,125],"provide":[108],"empirical":[110,141],"example":[111],"on":[112,137],"how":[113],"firms":[114],"might":[115],"improve":[116],"management":[118],"through":[119],"media.":[122],"Specifically,":[123],"analyze":[126],"dataset":[128],"271,207":[130],"messages":[131],"about":[132],"American":[134],"Bank":[135],"collected":[136],"Twitter.":[138],"For":[139],"their":[140],"investigation,":[142],"applied":[144],"automated":[145],"sentiment":[146],"analysis":[147],"manual":[149],"analysis.":[151]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}
