{"id":"https://openalex.org/W2052897842","doi":"https://doi.org/10.4018/ijantti.2013100101","title":"Future Research on Dimensions of E-Service Quality in Interactive Health Portals","display_name":"Future Research on Dimensions of E-Service Quality in Interactive Health Portals","publication_year":2013,"publication_date":"2013-10-01","ids":{"openalex":"https://openalex.org/W2052897842","doi":"https://doi.org/10.4018/ijantti.2013100101","mag":"2052897842"},"language":"en","primary_location":{"id":"doi:10.4018/ijantti.2013100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijantti.2013100101","pdf_url":null,"source":{"id":"https://openalex.org/S4210168368","display_name":"International Journal of Actor-Network Theory and Technological Innovation","issn_l":"1942-535X","issn":["1942-535X","1942-5368"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Actor-Network Theory and Technological Innovation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043835523","display_name":"Saman Foroutani","orcid":"https://orcid.org/0000-0002-2810-1693"},"institutions":[{"id":"https://openalex.org/I4210145150","display_name":"Islamic Azad University, Larestan Branch","ror":"https://ror.org/047hrmf08","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I4210145150"]},{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["IR","MY"],"is_corresponding":true,"raw_author_name":"Saman Foroutani","raw_affiliation_strings":["Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia and Islamic Azad University Safashahr Branch, Safashahr, Fars, Iran"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia and Islamic Azad University Safashahr Branch, Safashahr, Fars, Iran","institution_ids":["https://openalex.org/I4210145150","https://openalex.org/I4576418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045691882","display_name":"Noorminshah A. Iahad","orcid":"https://orcid.org/0000-0003-2243-3344"},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Noorminshah A. Iahad","raw_affiliation_strings":["Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","[Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia]"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]},{"raw_affiliation_string":"[Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia]","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100848306","display_name":"Azizah Abdul Rahman","orcid":null},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Azizah Abdul Rahman","raw_affiliation_strings":["Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","[Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia]"],"affiliations":[{"raw_affiliation_string":"Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]},{"raw_affiliation_string":"[Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia]","institution_ids":["https://openalex.org/I4576418"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5043835523"],"corresponding_institution_ids":["https://openalex.org/I4210145150","https://openalex.org/I4576418"],"apc_list":null,"apc_paid":null,"fwci":1.91507874,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.89385607,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"5","issue":"4","first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enthusiasm","display_name":"Enthusiasm","score":0.5973147749900818},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.559128999710083},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5152602195739746},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.47346630692481995},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"Conceptual framework","score":0.41743335127830505},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39564645290374756},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39179378747940063},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3596421480178833},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2862456440925598},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.20473739504814148},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.18432903289794922}],"concepts":[{"id":"https://openalex.org/C2781354396","wikidata":"https://www.wikidata.org/wiki/Q840407","display_name":"Enthusiasm","level":2,"score":0.5973147749900818},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.559128999710083},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5152602195739746},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.47346630692481995},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.41743335127830505},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39564645290374756},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39179378747940063},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3596421480178833},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2862456440925598},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.20473739504814148},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.18432903289794922},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijantti.2013100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijantti.2013100101","pdf_url":null,"source":{"id":"https://openalex.org/S4210168368","display_name":"International Journal of Actor-Network Theory and Technological Innovation","issn_l":"1942-535X","issn":["1942-535X","1942-5368"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Actor-Network Theory and Technological Innovation","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jantti:v:5:y:2013:i:4:p:1-13","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijantti.2013100101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.49000000953674316,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W94842581","https://openalex.org/W153228556","https://openalex.org/W175384157","https://openalex.org/W176559925","https://openalex.org/W179935049","https://openalex.org/W186546849","https://openalex.org/W585582522","https://openalex.org/W937041734","https://openalex.org/W1501119547","https://openalex.org/W1501810277","https://openalex.org/W1506094892","https://openalex.org/W1533149897","https://openalex.org/W1588844816","https://openalex.org/W1600496168","https://openalex.org/W1898610025","https://openalex.org/W1929512711","https://openalex.org/W1969001882","https://openalex.org/W1976188234","https://openalex.org/W1996991921","https://openalex.org/W1997272869","https://openalex.org/W2001468102","https://openalex.org/W2011466737","https://openalex.org/W2017381167","https://openalex.org/W2017687165","https://openalex.org/W2021773989","https://openalex.org/W2022993355","https://openalex.org/W2025859312","https://openalex.org/W2027935325","https://openalex.org/W2028988027","https://openalex.org/W2029571390","https://openalex.org/W2030452981","https://openalex.org/W2057314287","https://openalex.org/W2057503869","https://openalex.org/W2060855982","https://openalex.org/W2066704625","https://openalex.org/W2080887372","https://openalex.org/W2081885556","https://openalex.org/W2083828930","https://openalex.org/W2087194825","https://openalex.org/W2095381835","https://openalex.org/W2098440369","https://openalex.org/W2102710958","https://openalex.org/W2107716280","https://openalex.org/W2109005014","https://openalex.org/W2111381634","https://openalex.org/W2113628354","https://openalex.org/W2121072197","https://openalex.org/W2137247419","https://openalex.org/W2139185994","https://openalex.org/W2160348997","https://openalex.org/W2166952152","https://openalex.org/W2169920220","https://openalex.org/W2184322256","https://openalex.org/W2219482788","https://openalex.org/W2270405047","https://openalex.org/W2332515465","https://openalex.org/W2468922852","https://openalex.org/W2512913954","https://openalex.org/W2552999984","https://openalex.org/W3015819510","https://openalex.org/W3122287309","https://openalex.org/W3123592212","https://openalex.org/W4214738282","https://openalex.org/W6607517863"],"related_works":["https://openalex.org/W2151328441","https://openalex.org/W2392738674","https://openalex.org/W2390409831","https://openalex.org/W3018011161","https://openalex.org/W2356952453","https://openalex.org/W1553417351","https://openalex.org/W2399852854","https://openalex.org/W2367268653","https://openalex.org/W4240267486","https://openalex.org/W2808718538"],"abstract_inverted_index":{"Today,":[0],"the":[1,13,26,53,129,138,147],"interaction":[2],"between":[3],"patients":[4],"and":[5,50,89,123,158,168,171],"Interactive":[6],"Health":[7,20],"Portals":[8],"(IHPs)":[9],"is":[10,133,144],"one":[11],"of":[12,16,28,47,99,141,149,161],"hot":[14],"topics":[15],"e-health":[17],"domains.":[18],"Online":[19],"Organisations":[21],"(OHOs)":[22],"try":[23],"to":[24,32,66,145],"improve":[25],"quality":[27,102],"their":[29],"online":[30],"services":[31],"increase":[33],"patients'":[34],"demand.":[35],"However,":[36,110],"Malaysian":[37],"OHOs":[38],"are":[39,52,77,80,92,125],"far":[40],"from":[41,43],"achieving":[42],"this":[44,142],"trend.":[45],"Lack":[46],"enthusiasm,":[48],"trust":[49],"loyalty":[51],"major":[54],"obstacles":[55],"for":[56],"successfully":[57],"deploying":[58],"IHPs":[59,64,79,116],"in":[60,73,82,118,128],"developing":[61],"countries.":[62],"Therefore,":[63],"need":[65],"focus":[67],"more":[68],"on":[69,97,107,112],"user-centric":[70],"web":[71],"portals":[72],"which":[74],"patient":[75],"demands":[76],"considered.":[78],"positioned":[81],"a":[83,119,134],"very":[84],"complex":[85],"network":[86],"where":[87],"social":[88,122],"technical":[90,108,124],"actors":[91],"equally":[93,126],"important.":[94],"Prior":[95],"research":[96,132,143],"dimensions":[98,160],"electronic":[100],"service":[101],"(e-SQ)":[103],"have":[104],"only":[105],"focused":[106],"issues.":[109],"based":[111],"socio-technical":[113],"reasons":[114],"today":[115],"positions":[117],"heterogeneous":[120],"network,":[121],"important":[127],"network.":[130],"This":[131],"conceptual":[135],"paper":[136],"therefore;":[137],"main":[139],"aim":[140],"demonstrate":[146],"ability":[148],"integrating":[150],"Actor-network":[151],"Theory":[152],"(ANT)":[153],"into":[154,163],"current":[155],"e-SQ":[156,162],"model":[157],"dividing":[159],"two":[164],"categories:":[165],"namely,":[166],"human":[167],"non-human":[169],"(social":[170],"technical).":[172]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-02-09T09:26:11.010843","created_date":"2025-10-10T00:00:00"}