{"id":"https://openalex.org/W2474512756","doi":"https://doi.org/10.4018/ijal.2016010105","title":"Do the Service Priorities of Companies Outsourcing to 3PL Providers Vary by Industry?","display_name":"Do the Service Priorities of Companies Outsourcing to 3PL Providers Vary by Industry?","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2474512756","doi":"https://doi.org/10.4018/ijal.2016010105","mag":"2474512756"},"language":"en","primary_location":{"id":"doi:10.4018/ijal.2016010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijal.2016010105","pdf_url":null,"source":{"id":"https://openalex.org/S28477642","display_name":"International Journal of Applied Logistics","issn_l":"1947-9573","issn":["1947-9573","1947-9581"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Applied Logistics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018270045","display_name":"Ioannis Manikas","orcid":"https://orcid.org/0000-0002-4084-1651"},"institutions":[{"id":"https://openalex.org/I55060895","display_name":"University of Greenwich","ror":"https://ror.org/00bmj0a71","country_code":"GB","type":"education","lineage":["https://openalex.org/I55060895"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ioannis Manikas","raw_affiliation_strings":["University of Greenwich Business School, University of Greenwich, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Greenwich Business School, University of Greenwich, London, UK","institution_ids":["https://openalex.org/I55060895"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089790356","display_name":"Petros Ieromonachou","orcid":"https://orcid.org/0000-0002-5842-9585"},"institutions":[{"id":"https://openalex.org/I55060895","display_name":"University of Greenwich","ror":"https://ror.org/00bmj0a71","country_code":"GB","type":"education","lineage":["https://openalex.org/I55060895"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Petros Ieromonachou","raw_affiliation_strings":["Department of Systems Management and Strategy,University of Greenwich, London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Systems Management and Strategy,University of Greenwich, London, UK","institution_ids":["https://openalex.org/I55060895"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I55060895"],"apc_list":null,"apc_paid":null,"fwci":0.4651,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.72004885,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"6","issue":"1","first_page":"64","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.834375262260437},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.8094526529312134},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.7716037631034851},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6052878499031067},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.560195803642273},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.538101077079773},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5188482999801636},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.48704198002815247},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.44224807620048523},{"id":"https://openalex.org/keywords/business-service-provider","display_name":"Business service provider","score":0.44026806950569153},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.33927521109580994},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.18225306272506714}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.834375262260437},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8094526529312134},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.7716037631034851},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6052878499031067},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.560195803642273},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.538101077079773},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5188482999801636},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.48704198002815247},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.44224807620048523},{"id":"https://openalex.org/C1622189","wikidata":"https://www.wikidata.org/wiki/Q5001944","display_name":"Business service provider","level":5,"score":0.44026806950569153},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.33927521109580994},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.18225306272506714},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4018/ijal.2016010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijal.2016010105","pdf_url":null,"source":{"id":"https://openalex.org/S28477642","display_name":"International Journal of Applied Logistics","issn_l":"1947-9573","issn":["1947-9573","1947-9581"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Applied Logistics","raw_type":"journal-article"},{"id":"pmh:oai:gala.gre.ac.uk:15574","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401244","display_name":"Greenwich Academic Literature Archive (University of Greenwich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I55060895","host_organization_name":"University of Greenwich","host_organization_lineage":["https://openalex.org/I55060895"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:RePEc:igg:jal000:v:6:y:2016:i:1:p:64-96","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJAL.2016010105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6299999952316284}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W87420522","https://openalex.org/W1521736530","https://openalex.org/W1580845782","https://openalex.org/W1752103739","https://openalex.org/W1976472104","https://openalex.org/W1986141484","https://openalex.org/W1993734218","https://openalex.org/W2002923960","https://openalex.org/W2007606594","https://openalex.org/W2015254738","https://openalex.org/W2021496609","https://openalex.org/W2026368098","https://openalex.org/W2040484478","https://openalex.org/W2061190432","https://openalex.org/W2075775001","https://openalex.org/W2100005800","https://openalex.org/W2135648593","https://openalex.org/W2138730142","https://openalex.org/W2156887651","https://openalex.org/W2160444496","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2604277311","https://openalex.org/W1971624849","https://openalex.org/W2755237227","https://openalex.org/W3132281247","https://openalex.org/W2062783468","https://openalex.org/W2386024776","https://openalex.org/W322915960","https://openalex.org/W4281476489","https://openalex.org/W2156642693","https://openalex.org/W2089544520"],"abstract_inverted_index":{"This":[0,123],"research":[1,63,86],"looks":[2,36],"into":[3,37],"how":[4,24,38],"well":[5],"the":[6,14,39,97,142,161],"priorities":[7,26,95],"of":[8,20,41,84,120,146],"third":[9],"party":[10],"logistics":[11,92],"providers":[12,104],"in":[13,96,105,133,153],"UK":[15],"are":[16,79,108,115],"aligned":[17,117],"to":[18,59,118,140,160],"that":[19,67,102,119,126,135,156],"their":[21,51,57,121,147],"customers":[22],"and":[23,32,50],"these":[25],"change":[27],"dependent":[28],"upon":[29],"industry":[30],"segment":[31],"size.":[33],"Additionally,":[34],"it":[35],"levels":[40],"information":[42],"communication":[43],"technology":[44],"(ICT)":[45],"employed":[46],"by":[47],"a":[48,68],"supplier":[49],"green":[52],"profile":[53],"could":[54,124],"be":[55,151],"affecting":[56],"ability":[58],"remain":[60],"competitive.":[61],"The":[62,82,99],"confirms":[64],"previous":[65],"work":[66],"service":[69,93,111,143],"gap":[70],"exists":[71],"between":[72],"what":[73,77],"clients":[74],"want":[75],"against":[76],"they":[78],"actually":[80],"receiving.":[81],"results":[83],"this":[85],"present":[87],"several":[88],"key":[89],"findings":[90],"on":[91,110],"quality":[94,112,144],"UK.":[98],"study":[100],"demonstrates":[101],"3PL":[103],"some":[106],"cases":[107],"focusing":[109],"areas":[113,134],"which":[114],"not":[116,158],"customers.":[122],"mean":[125],"currently":[127],"precious":[128],"capital":[129],"is":[130,157],"being":[131],"invested":[132,152],"will":[136],"either":[137],"do":[138],"nothing":[139],"improve":[141],"perception":[145],"suppliers":[148],"or":[149],"worse,":[150],"an":[154],"area":[155],"significant":[159],"client's":[162],"competitive":[163],"advantage.":[164]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2016-07-22T00:00:00"}