{"id":"https://openalex.org/W3120683633","doi":"https://doi.org/10.4018/ijaiml.2021010104","title":"Churn Prediction in a Pay-TV Company via Data Classification","display_name":"Churn Prediction in a Pay-TV Company via Data Classification","publication_year":2020,"publication_date":"2020-11-09","ids":{"openalex":"https://openalex.org/W3120683633","doi":"https://doi.org/10.4018/ijaiml.2021010104","mag":"3120683633"},"language":"en","primary_location":{"id":"doi:10.4018/ijaiml.2021010104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijaiml.2021010104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=266495&isxn=9781799864103","source":{"id":"https://openalex.org/S4210228132","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2642-1577","issn":["2642-1577","2642-1585"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=266495&isxn=9781799864103","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064138601","display_name":"\u0130layda \u00dclk\u00fc","orcid":"https://orcid.org/0000-0003-0464-7007"},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ilayda Ulku","raw_affiliation_strings":["Istanbul K\u00fclt\u00fcr University, Istanbul, Turkey"],"raw_orcid":"https://orcid.org/0000-0003-0464-7007","affiliations":[{"raw_affiliation_string":"Istanbul K\u00fclt\u00fcr University, Istanbul, Turkey","institution_ids":["https://openalex.org/I197185219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046887712","display_name":"Fadime \u00dcney-Y\u00fcksektepe","orcid":"https://orcid.org/0000-0002-8068-5235"},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Fadime Uney Yuksektepe","raw_affiliation_strings":["Istanbul K\u00fclt\u00fcr University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Istanbul K\u00fclt\u00fcr University, Turkey","institution_ids":["https://openalex.org/I197185219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101197652","display_name":"\u00d6znur Y\u0131lmaz","orcid":"https://orcid.org/0009-0001-9136-885X"},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Oznur Yilmaz","raw_affiliation_strings":["Istanbul K\u00fclt\u00fcr University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Istanbul K\u00fclt\u00fcr University, Turkey","institution_ids":["https://openalex.org/I197185219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050054600","display_name":"Merve Ulku Aktas","orcid":null},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Merve Ulku Aktas","raw_affiliation_strings":["Istanbul K\u00fclt\u00fcr University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Istanbul K\u00fclt\u00fcr University, Turkey","institution_ids":["https://openalex.org/I197185219"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074457478","display_name":"Nergiz Akbalik","orcid":null},"institutions":[{"id":"https://openalex.org/I197185219","display_name":"Istanbul K\u00fclt\u00fcr University","ror":"https://ror.org/05jvrwv37","country_code":"TR","type":"education","lineage":["https://openalex.org/I197185219"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Nergiz Akbalik","raw_affiliation_strings":["Istanbul K\u00fclt\u00fcr University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Istanbul K\u00fclt\u00fcr University, Turkey","institution_ids":["https://openalex.org/I197185219"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I197185219"],"apc_list":null,"apc_paid":null,"fwci":0.3766,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.7337291,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":"11","issue":"1","first_page":"39","last_page":"53"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7068803310394287},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.5842299461364746},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.5691996216773987},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5517438054084778},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.516353964805603},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4974353611469269},{"id":"https://openalex.org/keywords/data-set","display_name":"Data set","score":0.4449627995491028},{"id":"https://openalex.org/keywords/selection","display_name":"Selection (genetic algorithm)","score":0.42161113023757935},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.37552329897880554},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3172696828842163},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16181227564811707},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.09627655148506165},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08407554030418396}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7068803310394287},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.5842299461364746},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.5691996216773987},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5517438054084778},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.516353964805603},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4974353611469269},{"id":"https://openalex.org/C58489278","wikidata":"https://www.wikidata.org/wiki/Q1172284","display_name":"Data set","level":2,"score":0.4449627995491028},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.42161113023757935},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.37552329897880554},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3172696828842163},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16181227564811707},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.09627655148506165},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08407554030418396},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/ijaiml.2021010104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijaiml.2021010104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=266495&isxn=9781799864103","source":{"id":"https://openalex.org/S4210228132","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2642-1577","issn":["2642-1577","2642-1585"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4018/ijaiml.2021010104","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijaiml.2021010104","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=266495&isxn=9781799864103","source":{"id":"https://openalex.org/S4210228132","display_name":"International Journal of Artificial Intelligence and Machine Learning","issn_l":"2642-1577","issn":["2642-1577","2642-1585"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Artificial Intelligence and Machine Learning","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3120683633.pdf","grobid_xml":"https://content.openalex.org/works/W3120683633.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W1493825327","https://openalex.org/W1570448133","https://openalex.org/W1978813906","https://openalex.org/W2002640729","https://openalex.org/W2106096310","https://openalex.org/W2421443186","https://openalex.org/W2489442489","https://openalex.org/W2499140235","https://openalex.org/W2801748344","https://openalex.org/W2883902219","https://openalex.org/W2894141509","https://openalex.org/W6813009337"],"related_works":["https://openalex.org/W4205762803","https://openalex.org/W2535856026","https://openalex.org/W2265065644","https://openalex.org/W2134699697","https://openalex.org/W2961085424","https://openalex.org/W2322875716","https://openalex.org/W2468698815","https://openalex.org/W2383516975","https://openalex.org/W2374878784","https://openalex.org/W2147679489"],"abstract_inverted_index":{"In":[0],"data":[1,5,38,117],"mining,":[2],"if":[3],"a":[4,42,92,163,167],"set":[6],"is":[7,14,27],"new":[8],"to":[9,47,74,122,144],"the":[10,12,16,21,49,53,76,85,101,107,112,133,138,145,151,157],"literature,":[11],"study":[13,26],"comparing":[15],"existing":[17],"algorithms":[18,119],"and":[19,65,132,155],"determining":[20],"most":[22,86],"suitable":[23],"algorithm.":[24],"This":[25],"an":[28],"example":[29],"of":[30,52,68,100,104,160],"this":[31],"by":[32,125],"including":[33],"many":[34],"quantitative":[35],"analysis.":[36],"Real":[37],"was":[39,142],"obtained":[40],"from":[41],"Pay-TV":[43],"Company":[44],"in":[45,72],"Turkey":[46],"predict":[48,75,150],"churn":[50,78,153],"behavior":[51],"customers.":[54],"The":[55,129,147],"attributes":[56,82,88],"such":[57],"as":[58],"membership":[59],"period,":[60],"payment":[61],"method,":[62],"education":[63],"status,":[64],"city":[66],"information":[67],"customers":[69],"were":[70,120],"used":[71],"order":[73],"customers'":[77,152],"status.":[79],"By":[80],"applying":[81],"selection":[83],"algorithms,":[84],"important":[87],"are":[89,96],"obtained.":[90],"As":[91],"result,":[93],"two":[94],"datasets":[95,102,124],"proposed.":[97],"While":[98],"one":[99,109],"consists":[103],"all":[105],"attributes,":[106],"other":[108],"just":[110],"includes":[111],"selected":[113],"attributes.":[114],"Many":[115],"different":[116],"classification":[118],"applied":[121],"these":[123],"using":[126],"WEKA":[127],"software.":[128],"best":[130,134,139],"method":[131],"dataset":[135],"which":[136],"has":[137],"accuracy":[140],"rate":[141],"proposed":[143,168],"company.":[146],"company":[148],"can":[149],"status":[154],"contact":[156],"right":[158],"group":[159],"people":[161],"for":[162],"specific":[164],"campaign":[165],"with":[166],"user-friendly":[169],"prediction":[170],"methodology.":[171]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
