{"id":"https://openalex.org/W2617760521","doi":"https://doi.org/10.4018/ijabim.2017070104","title":"Conceptual Model of Customer Utility for Information Databases Used in Iran","display_name":"Conceptual Model of Customer Utility for Information Databases Used in Iran","publication_year":2017,"publication_date":"2017-05-31","ids":{"openalex":"https://openalex.org/W2617760521","doi":"https://doi.org/10.4018/ijabim.2017070104","mag":"2617760521"},"language":"en","primary_location":{"id":"doi:10.4018/ijabim.2017070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijabim.2017070104","pdf_url":null,"source":{"id":"https://openalex.org/S164447516","display_name":"International Journal of Asian Business and Information Management","issn_l":"1947-9638","issn":["1947-9638","1947-9646"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Asian Business and Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103903539","display_name":"Fatima Fahimnia","orcid":null},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Fatima Fahimnia","raw_affiliation_strings":["University of Tehran, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008508850","display_name":"Mahshid Eltemasi","orcid":"https://orcid.org/0000-0002-7675-2626"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mahshid Eltemasi","raw_affiliation_strings":["University of Tehran, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013494935","display_name":"Maryam Nakhoda","orcid":"https://orcid.org/0000-0002-6558-7880"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Maryam Nakhoda","raw_affiliation_strings":["University of Tehran, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"University of Tehran, Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051142546","display_name":"Mohammad Hassanzadeh","orcid":"https://orcid.org/0000-0002-6175-0855"},"institutions":[{"id":"https://openalex.org/I1516879","display_name":"Tarbiat Modares University","ror":"https://ror.org/03mwgfy56","country_code":"IR","type":"education","lineage":["https://openalex.org/I1516879"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Hassanzadeh","raw_affiliation_strings":["Tarbiat Modares University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Tarbiat Modares University, Tehran, Iran","institution_ids":["https://openalex.org/I1516879"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5103903539"],"corresponding_institution_ids":["https://openalex.org/I23946033"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.06386796,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"8","issue":"3","first_page":"52","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9639000296592712,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.6434012651443481},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.6417469382286072},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.545194685459137},{"id":"https://openalex.org/keywords/information-center","display_name":"Information center","score":0.5399681329727173},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.4899370074272156},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4854603409767151},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.45161935687065125},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4472711980342865},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.43740150332450867},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4355859160423279},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4262091815471649},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3459547758102417},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12222534418106079},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10495653748512268},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0764751136302948}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.6434012651443481},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.6417469382286072},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.545194685459137},{"id":"https://openalex.org/C2989251126","wikidata":"https://www.wikidata.org/wiki/Q18411786","display_name":"Information center","level":3,"score":0.5399681329727173},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4899370074272156},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4854603409767151},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.45161935687065125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4472711980342865},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43740150332450867},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4355859160423279},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4262091815471649},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3459547758102417},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12222534418106079},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10495653748512268},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0764751136302948},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C36727532","wikidata":"https://www.wikidata.org/wiki/Q861399","display_name":"Educational research","level":2,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijabim.2017070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijabim.2017070104","pdf_url":null,"source":{"id":"https://openalex.org/S164447516","display_name":"International Journal of Asian Business and Information Management","issn_l":"1947-9638","issn":["1947-9638","1947-9646"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Asian Business and Information Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jabim0:v:8:y:2017:i:3:p:52-62","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJABIM.2017070104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1658908529","https://openalex.org/W1976653826","https://openalex.org/W1977026716","https://openalex.org/W1986271470","https://openalex.org/W2091616482","https://openalex.org/W2144531608","https://openalex.org/W2153222072","https://openalex.org/W2208368999","https://openalex.org/W2303328988","https://openalex.org/W4210764005","https://openalex.org/W4231079156"],"related_works":["https://openalex.org/W2183133984","https://openalex.org/W2891233567","https://openalex.org/W3216334995","https://openalex.org/W2400064296","https://openalex.org/W45106814","https://openalex.org/W604614931","https://openalex.org/W2115713508","https://openalex.org/W2967493338","https://openalex.org/W2105381387","https://openalex.org/W2350031411"],"abstract_inverted_index":{"The":[0,33,46],"purpose":[1],"of":[2,17,37,61,92],"this":[3],"article":[4],"is":[5],"to":[6,24,40],"address":[7],"the":[8,13,58,110],"factors":[9,112],"that":[10,109],"can":[11],"increase":[12],"utility":[14,53,115],"for":[15,101,105],"customers":[16,38,79],"information":[18,42,70,77,86,119,122,127],"databases":[19,43,120],"in":[20,44,57,88,116],"Iran.":[21,45],"In":[22],"order":[23],"achieve":[25],"that,":[26],"summarizing":[27],"content":[28],"analysis":[29],"techniques":[30],"was":[31],"used.":[32],"study":[34],"population":[35],"consists":[36],"paying":[39],"use":[41],"bibliographical":[47],"research":[48],"has":[49],"been":[50],"done":[51],"on":[52,64],"related":[54],"publications":[55],"published":[56],"5-year":[59],"period":[60],"2011-2015,":[62],"indexed":[63],"Science":[65],"Direct,":[66],"ProQuest":[67],"and":[68,96,99,128,131],"EBSCO":[69],"databases.":[71],"Samples":[72],"were":[73],"randomly":[74],"chosen":[75],"from":[76,83],"database":[78],"using":[80,117],"paid":[81,118],"services":[82],"two":[84],"major":[85],"centers":[87],"Iran":[89],"-":[90],"University":[91],"Tehran":[93],"Central":[94],"library":[95],"Documentation":[97],"Center":[98],"Organization":[100],"Industrial":[102],"Management":[103],"Library,":[104],"interviews.":[106],"Results":[107],"showed":[108],"main":[111],"affecting":[113],"customer":[114],"are":[121],"needs,":[123],"quality,":[124],"Incentives,":[125],"additional":[126],"users'":[129],"individual":[130],"social":[132],"characteristics,":[133],"respectively.":[134]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
