{"id":"https://openalex.org/W2423877086","doi":"https://doi.org/10.4018/ijabim.2016010104","title":"The Effect of Country of Origin Service Quality and Brand Redeployment after M&A","display_name":"The Effect of Country of Origin Service Quality and Brand Redeployment after M&A","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2423877086","doi":"https://doi.org/10.4018/ijabim.2016010104","mag":"2423877086"},"language":"en","primary_location":{"id":"doi:10.4018/ijabim.2016010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijabim.2016010104","pdf_url":null,"source":{"id":"https://openalex.org/S164447516","display_name":"International Journal of Asian Business and Information Management","issn_l":"1947-9638","issn":["1947-9638","1947-9646"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Asian Business and Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041994404","display_name":"Adilla Anggraeni","orcid":"https://orcid.org/0000-0003-3299-556X"},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Adilla Anggraeni","raw_affiliation_strings":["Binus Business School, Bina Nusantara University, West Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Binus Business School, Bina Nusantara University, West Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071102925","display_name":"Kendy Hasan","orcid":null},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Kendy Hasan","raw_affiliation_strings":["Binus Business School, Bina Nusantara University, West Jakarta, Indonesia"],"affiliations":[{"raw_affiliation_string":"Binus Business School, Bina Nusantara University, West Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5041994404"],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":null,"apc_paid":null,"fwci":0.43996704,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.76597639,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"7","issue":"1","first_page":"42","last_page":"55"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6366167664527893},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6042025685310364},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5904932618141174},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5508673787117004},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5433838963508606},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.49816155433654785},{"id":"https://openalex.org/keywords/post-hoc","display_name":"Post hoc","score":0.4555068016052246},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.43742474913597107},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.08690378069877625},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.06525605916976929}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6366167664527893},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6042025685310364},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5904932618141174},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5508673787117004},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5433838963508606},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49816155433654785},{"id":"https://openalex.org/C2992886853","wikidata":"https://www.wikidata.org/wiki/Q18381816","display_name":"Post hoc","level":2,"score":0.4555068016052246},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.43742474913597107},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08690378069877625},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.06525605916976929},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199343813","wikidata":"https://www.wikidata.org/wiki/Q12128","display_name":"Dentistry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijabim.2016010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijabim.2016010104","pdf_url":null,"source":{"id":"https://openalex.org/S164447516","display_name":"International Journal of Asian Business and Information Management","issn_l":"1947-9638","issn":["1947-9638","1947-9646"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Asian Business and Information Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jabim0:v:7:y:2016:i:1:p:42-55","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJABIM.2016010104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W47360128","https://openalex.org/W195237934","https://openalex.org/W1484340443","https://openalex.org/W1521887607","https://openalex.org/W1536945095","https://openalex.org/W1540790991","https://openalex.org/W1550382593","https://openalex.org/W1963678679","https://openalex.org/W1964754400","https://openalex.org/W1965334529","https://openalex.org/W1965338101","https://openalex.org/W1965685537","https://openalex.org/W1966636510","https://openalex.org/W1969883120","https://openalex.org/W1970732393","https://openalex.org/W1981720632","https://openalex.org/W1994985163","https://openalex.org/W1997429116","https://openalex.org/W2001101462","https://openalex.org/W2011393448","https://openalex.org/W2015913958","https://openalex.org/W2018518603","https://openalex.org/W2018710523","https://openalex.org/W2020686697","https://openalex.org/W2021688484","https://openalex.org/W2024127352","https://openalex.org/W2026368098","https://openalex.org/W2027362948","https://openalex.org/W2027433337","https://openalex.org/W2028107074","https://openalex.org/W2028209454","https://openalex.org/W2028809046","https://openalex.org/W2032339182","https://openalex.org/W2033720939","https://openalex.org/W2035083256","https://openalex.org/W2036838388","https://openalex.org/W2045167490","https://openalex.org/W2054129995","https://openalex.org/W2054256696","https://openalex.org/W2059214233","https://openalex.org/W2061695977","https://openalex.org/W2067665353","https://openalex.org/W2072504645","https://openalex.org/W2087027944","https://openalex.org/W2092148719","https://openalex.org/W2112079022","https://openalex.org/W2129777116","https://openalex.org/W2149021974","https://openalex.org/W2149220094","https://openalex.org/W2151405035","https://openalex.org/W2268936171","https://openalex.org/W2312446115","https://openalex.org/W2312458280","https://openalex.org/W2314281331","https://openalex.org/W2317216277","https://openalex.org/W2319709764","https://openalex.org/W2319767099","https://openalex.org/W2410040454","https://openalex.org/W2487027007","https://openalex.org/W2743607043","https://openalex.org/W2902002632","https://openalex.org/W2902981830","https://openalex.org/W2941535465","https://openalex.org/W3124761920"],"related_works":["https://openalex.org/W2182025991","https://openalex.org/W2908364646","https://openalex.org/W2275271759","https://openalex.org/W2014532210","https://openalex.org/W1992760298","https://openalex.org/W2767629806","https://openalex.org/W2319899002","https://openalex.org/W2953463546","https://openalex.org/W2187359640","https://openalex.org/W2050915902"],"abstract_inverted_index":{"The":[0,33,57,109],"purpose":[1],"of":[2,28,42,53,91,128,133],"the":[3,15,22,26,29,40,51,54,75,92,97,101,105,126,139,150],"research":[4,35],"is":[5,96],"to":[6,24,49,88,122,137],"confirm":[7],"that":[8,112],"general":[9,113],"country":[10,114],"attribute;":[11],"service":[12,117,147],"quality":[13,118,148],"and":[14,31,44,66,70,83,107,116],"redeployment":[16,94],"strategies":[17,95],"are":[18,74,86,119],"variables":[19],"needed":[20],"by":[21,100],"company":[23,102],"smooth":[25],"process":[27],"merger":[30,106],"acquisition.":[32,108],"main":[34],"framework":[36],"was":[37,135],"replicated":[38],"from":[39,61],"work":[41],"Lee":[43,45],"(2011)":[46],"with":[47],"alterations":[48],"suit":[50],"context":[52],"current":[55],"study.":[56,81],"data":[58],"were":[59],"collected":[60],"150":[62],"respondents":[63],"through":[64],"offline":[65],"online":[67],"questionnaire.":[68],"Simple":[69],"multiple":[71],"linear":[72],"regressions":[73],"hypothesis":[76],"testing":[77],"chosen":[78],"for":[79],"this":[80],"ANOVA":[82],"Post-Hoc":[84],"Duncan":[85],"performed":[87],"differentiate":[89],"which":[90],"five":[93],"best":[98],"used":[99],"after":[103],"done":[104],"results":[110],"conclude":[111],"attributes":[115],"positively":[120],"linked":[121],"purchase":[123,144,154],"intention":[124],"in":[125],"case":[127],"Tigerair":[129],"Mandala":[130],"Airlines.":[131],"Country":[132],"origin":[134],"found":[136],"have":[138],"most":[140],"significant":[141,151],"influence":[142,152],"toward":[143,153],"intention,":[145],"whereas":[146],"has":[149],"intention.":[155]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-02-09T09:26:11.010843","created_date":"2016-06-24T00:00:00"}