{"id":"https://openalex.org/W2036108229","doi":"https://doi.org/10.3727/109830502108751037","title":"Online Airfare Reservation Services: A Study of Asian-Based and North American-Based Travel Web Sites","display_name":"Online Airfare Reservation Services: A Study of Asian-Based and North American-Based Travel Web Sites","publication_year":2002,"publication_date":"2002-01-01","ids":{"openalex":"https://openalex.org/W2036108229","doi":"https://doi.org/10.3727/109830502108751037","mag":"2036108229"},"language":"en","primary_location":{"id":"doi:10.3727/109830502108751037","is_oa":false,"landing_page_url":"https://doi.org/10.3727/109830502108751037","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; Tourism","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005460332","display_name":"Rob Law","orcid":"https://orcid.org/0000-0001-7199-3757"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"R. Law","raw_affiliation_strings":["The Hong Kong Polytechnic University"],"affiliations":[{"raw_affiliation_string":"The Hong Kong Polytechnic University","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021309250","display_name":"Kam Lun Leung","orcid":"https://orcid.org/0000-0001-5992-1566"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"K. Leung","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5005460332"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":0.7205,"has_fulltext":false,"cited_by_count":46,"citation_normalized_percentile":{"value":0.73703485,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"5","issue":"1","first_page":"25","last_page":"33"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9879000186920166,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9879000186920166,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9599999785423279,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.957099974155426,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reservation","display_name":"Reservation","score":0.7975608110427856},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6249750852584839},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.599568247795105},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5414142608642578},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.4477359354496002},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4456089437007904},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4447435140609741},{"id":"https://openalex.org/keywords/reservation-system","display_name":"Reservation system","score":0.41390323638916016},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3992602527141571},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.27230149507522583},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2699711322784424}],"concepts":[{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.7975608110427856},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6249750852584839},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.599568247795105},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5414142608642578},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.4477359354496002},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4456089437007904},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4447435140609741},{"id":"https://openalex.org/C2992685249","wikidata":"https://www.wikidata.org/wiki/Q1122556","display_name":"Reservation system","level":3,"score":0.41390323638916016},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3992602527141571},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.27230149507522583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2699711322784424},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3727/109830502108751037","is_oa":false,"landing_page_url":"https://doi.org/10.3727/109830502108751037","pdf_url":null,"source":{"id":"https://openalex.org/S184463352","display_name":"Information Technology & Tourism","issn_l":"1098-3058","issn":["1098-3058","1943-4294"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; Tourism","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/14890","is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/14890","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320322598","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W124268776","https://openalex.org/W380682956","https://openalex.org/W840192112","https://openalex.org/W1738981417","https://openalex.org/W1989723564","https://openalex.org/W2011457410","https://openalex.org/W2057692743","https://openalex.org/W2075030947","https://openalex.org/W2134231053","https://openalex.org/W2139209915","https://openalex.org/W2507675870","https://openalex.org/W2978062325","https://openalex.org/W3118292659"],"related_works":["https://openalex.org/W101837358","https://openalex.org/W129015120","https://openalex.org/W3015448600","https://openalex.org/W2773897935","https://openalex.org/W2495741728","https://openalex.org/W2786339155","https://openalex.org/W569838248","https://openalex.org/W2803663371","https://openalex.org/W4254625552","https://openalex.org/W4253455777"],"abstract_inverted_index":{"This":[0],"article":[1],"reports":[2],"on":[3],"a":[4,25],"study":[5],"about":[6],"examining":[7],"airfare":[8],"reservation":[9],"services":[10],"in":[11,49,109],"travel":[12,33,39,92],"Web":[13,34,40,93,102],"sites.":[14],"The":[15,56,99],"research":[16],"proposes":[17],"an":[18],"e-travel":[19],"business":[20],"framework,":[21],"and":[22,36,78,88],"then":[23],"uses":[24],"content-based":[26],"analysis":[27],"to":[28,42],"evaluate":[29],"30":[30,37],"North":[31,90,100],"American-based":[32,91,101],"sites":[35,41,94,103],"Asian-based":[38,87],"determine":[43],"their":[44,105],"level":[45],"of":[46,52],"service":[47],"provisions":[48],"the":[50,53,86,89],"context":[51],"proposed":[54],"framework.":[55],"attributes":[57],"selected":[58,111],"for":[59],"evaluations":[60],"fall":[61],"into":[62],"five":[63],"major":[64],"dimensions:":[65],"i)":[66],"Information":[67],"Quality,":[68,74,77],"ii)":[69],"System":[70,73],"Use,":[71],"iii)":[72],"iv)":[75],"Service":[76],"v)":[79],"Customer":[80],"Loyalty.":[81],"Experimental":[82],"results":[83],"show":[84],"that":[85],"have":[95],"achieved":[96],"different":[97],"outcomes.":[98],"outperform":[104],"Asian":[106],"counterparts":[107],"significantly":[108],"many":[110],"variables.":[112]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":5}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
