{"id":"https://openalex.org/W4396556381","doi":"https://doi.org/10.3390/systems12050156","title":"The Promises and Challenges toward Mass Customization of Healthcare Services","display_name":"The Promises and Challenges toward Mass Customization of Healthcare Services","publication_year":2024,"publication_date":"2024-05-01","ids":{"openalex":"https://openalex.org/W4396556381","doi":"https://doi.org/10.3390/systems12050156"},"language":"en","primary_location":{"id":"doi:10.3390/systems12050156","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems12050156","pdf_url":"https://www.mdpi.com/2079-8954/12/5/156/pdf","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2079-8954/12/5/156/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072734226","display_name":"Shuang Ma","orcid":"https://orcid.org/0000-0003-3750-3827"},"institutions":[{"id":"https://openalex.org/I92403157","display_name":"University of Science and Technology Beijing","ror":"https://ror.org/02egmk993","country_code":"CN","type":"education","lineage":["https://openalex.org/I92403157"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Shuang Ma","raw_affiliation_strings":["School of Economics and Management, University of Science & Technology Beijing, Beijing 100083, China"],"raw_orcid":"https://orcid.org/0000-0003-3750-3827","affiliations":[{"raw_affiliation_string":"School of Economics and Management, University of Science & Technology Beijing, Beijing 100083, China","institution_ids":["https://openalex.org/I92403157"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101527295","display_name":"Xiaojin Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I2802408685","display_name":"Tan Tock Seng Hospital","ror":"https://ror.org/032d59j24","country_code":"SG","type":"healthcare","lineage":["https://openalex.org/I2802408685"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Xiaojin Zhang","raw_affiliation_strings":["Office of Clinical Epidemiology, Analytics and kNowledge (OCEAN), Tan Tock Seng Hospital, Singapore 308433, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Office of Clinical Epidemiology, Analytics and kNowledge (OCEAN), Tan Tock Seng Hospital, Singapore 308433, Singapore","institution_ids":["https://openalex.org/I2802408685"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101686398","display_name":"Songlin Chen","orcid":"https://orcid.org/0000-0002-9761-699X"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Songlin Chen","raw_affiliation_strings":["School of Mechanical & Aerospace Engineering, Nanyang Technological University, Singapore 639798, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Mechanical & Aerospace Engineering, Nanyang Technological University, Singapore 639798, Singapore","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5072734226"],"corresponding_institution_ids":["https://openalex.org/I92403157"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":2.128,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.87045553,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"12","issue":"5","first_page":"156","last_page":"156"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9257000088691711,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mass-customization","display_name":"Mass customization","score":0.7121612429618835},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.6450852155685425},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.506726086139679},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4035365581512451},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3923891484737396},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.35038861632347107},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.20991283655166626},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17110580205917358}],"concepts":[{"id":"https://openalex.org/C72414096","wikidata":"https://www.wikidata.org/wiki/Q1367461","display_name":"Mass customization","level":3,"score":0.7121612429618835},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6450852155685425},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.506726086139679},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4035365581512451},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3923891484737396},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35038861632347107},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20991283655166626},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17110580205917358},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/systems12050156","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems12050156","pdf_url":"https://www.mdpi.com/2079-8954/12/5/156/pdf","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:12a24c30c3484cbfb9b71f890aeafa7d","is_oa":true,"landing_page_url":"https://doaj.org/article/12a24c30c3484cbfb9b71f890aeafa7d","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Systems, Vol 12, Iss 5, p 156 (2024)","raw_type":"article"},{"id":"pmh:oai:dr.ntu.edu.sg:10356/179722","is_oa":true,"landing_page_url":"https://hdl.handle.net/10356/179722","pdf_url":null,"source":{"id":"https://openalex.org/S4306402609","display_name":"DR-NTU (Nanyang Technological University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I172675005","host_organization_name":"Nanyang Technological University","host_organization_lineage":["https://openalex.org/I172675005"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.3390/systems12050156","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems12050156","pdf_url":"https://www.mdpi.com/2079-8954/12/5/156/pdf","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[{"id":"https://openalex.org/G1842128288","display_name":null,"funder_award_id":"21YJCZH104","funder_id":"https://openalex.org/F4320336573","funder_display_name":"Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China"},{"id":"https://openalex.org/G2054031290","display_name":null,"funder_award_id":"72201030","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G5741258457","display_name":null,"funder_award_id":"21YJCZH104","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G891978061","display_name":null,"funder_award_id":"72201030","funder_id":"https://openalex.org/F4320336573","funder_display_name":"Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321106","display_name":"Ministry of Education of the People's Republic of China","ror":"https://ror.org/01mv9t934"},{"id":"https://openalex.org/F4320336573","display_name":"Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China","ror":null}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4396556381.pdf","grobid_xml":"https://content.openalex.org/works/W4396556381.grobid-xml"},"referenced_works_count":121,"referenced_works":["https://openalex.org/W84371110","https://openalex.org/W107548767","https://openalex.org/W122490179","https://openalex.org/W182780245","https://openalex.org/W293405429","https://openalex.org/W402335930","https://openalex.org/W649234807","https://openalex.org/W1443019395","https://openalex.org/W1526380962","https://openalex.org/W1870515960","https://openalex.org/W1917637657","https://openalex.org/W1945197361","https://openalex.org/W1969470142","https://openalex.org/W1971952881","https://openalex.org/W1974243893","https://openalex.org/W1976501100","https://openalex.org/W1978676566","https://openalex.org/W1983782156","https://openalex.org/W1986857789","https://openalex.org/W1988524692","https://openalex.org/W1991834653","https://openalex.org/W1992807835","https://openalex.org/W1997227632","https://openalex.org/W2009312581","https://openalex.org/W2019692520","https://openalex.org/W2021150234","https://openalex.org/W2022082165","https://openalex.org/W2028343530","https://openalex.org/W2028902836","https://openalex.org/W2029171417","https://openalex.org/W2040940341","https://openalex.org/W2046664386","https://openalex.org/W2047474201","https://openalex.org/W2048416420","https://openalex.org/W2055555756","https://openalex.org/W2055595117","https://openalex.org/W2058171091","https://openalex.org/W2061642860","https://openalex.org/W2073743819","https://openalex.org/W2074042142","https://openalex.org/W2074225800","https://openalex.org/W2085914392","https://openalex.org/W2087267952","https://openalex.org/W2090666080","https://openalex.org/W2092751924","https://openalex.org/W2093065590","https://openalex.org/W2097127043","https://openalex.org/W2102858050","https://openalex.org/W2106952837","https://openalex.org/W2117557053","https://openalex.org/W2120475022","https://openalex.org/W2120515884","https://openalex.org/W2125782610","https://openalex.org/W2130721173","https://openalex.org/W2132405391","https://openalex.org/W2141847884","https://openalex.org/W2146851588","https://openalex.org/W2159753821","https://openalex.org/W2165926830","https://openalex.org/W2330233475","https://openalex.org/W2395138088","https://openalex.org/W2410876677","https://openalex.org/W2414295246","https://openalex.org/W2481500611","https://openalex.org/W2518721742","https://openalex.org/W2542145734","https://openalex.org/W2557927806","https://openalex.org/W2590770705","https://openalex.org/W2605273552","https://openalex.org/W2610540137","https://openalex.org/W2753356436","https://openalex.org/W2757502557","https://openalex.org/W2766968778","https://openalex.org/W2790163528","https://openalex.org/W2795613961","https://openalex.org/W2807578324","https://openalex.org/W2921580225","https://openalex.org/W2923453171","https://openalex.org/W2953829661","https://openalex.org/W2976080430","https://openalex.org/W2981872969","https://openalex.org/W2981928903","https://openalex.org/W2996180485","https://openalex.org/W3013715104","https://openalex.org/W3015371119","https://openalex.org/W3025242415","https://openalex.org/W3037795158","https://openalex.org/W3092573240","https://openalex.org/W3096518276","https://openalex.org/W3123782721","https://openalex.org/W3123968880","https://openalex.org/W3129501281","https://openalex.org/W3195927882","https://openalex.org/W3212440057","https://openalex.org/W4206131668","https://openalex.org/W4210586061","https://openalex.org/W4232414536","https://openalex.org/W4241543847","https://openalex.org/W4242493819","https://openalex.org/W4281253853","https://openalex.org/W4307155171","https://openalex.org/W4312019875","https://openalex.org/W4313590025","https://openalex.org/W4313894715","https://openalex.org/W4383220309","https://openalex.org/W4385163984","https://openalex.org/W4390109941","https://openalex.org/W6603457934","https://openalex.org/W6604361309","https://openalex.org/W6605039161","https://openalex.org/W6607371308","https://openalex.org/W6628273278","https://openalex.org/W6628991496","https://openalex.org/W6631431454","https://openalex.org/W6639080526","https://openalex.org/W6657619580","https://openalex.org/W6678506275","https://openalex.org/W6715961803","https://openalex.org/W6744675118","https://openalex.org/W6777413697","https://openalex.org/W6803793446"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2360874376","https://openalex.org/W2367660559","https://openalex.org/W2980152209","https://openalex.org/W2385360656","https://openalex.org/W2384720442","https://openalex.org/W2364450347","https://openalex.org/W4383225976","https://openalex.org/W4242493819","https://openalex.org/W2377983144"],"abstract_inverted_index":{"The":[0,75],"healthcare":[1,14,23,71,78,100,104,115,139],"industry":[2],"is":[3,106],"confronted":[4],"with":[5,41],"the":[6,18,48,54,136],"challenge":[7],"to":[8,30,35,87,135],"offer":[9],"an":[10,32],"increasing":[11,22],"variety":[12],"of":[13,60,77,89,114,125,138],"services":[15],"while":[16],"in":[17,47,94,122],"meantime":[19],"controlling":[20],"rapidly":[21],"costs.":[24],"Mass":[25],"customization":[26,63,113,132],"has":[27],"been":[28],"proven":[29],"be":[31],"effective":[33],"strategy":[34],"fulfill":[36],"customers\u2019":[37],"individual":[38],"specific":[39],"needs":[40],"high":[42],"efficiency":[43],"and":[44,57,81,102,142],"low":[45],"cost":[46],"manufacturing":[49,90],"industry.":[50],"This":[51],"paper":[52,128],"investigates":[53],"theoretical":[55],"feasibility":[56],"practical":[58],"applicability":[59],"adopting":[61],"mass":[62,112,131],"as":[64,108],"a":[65,70,144],"conceptual":[66],"framework":[67],"for":[68,146],"designing":[69],"service":[72,140],"delivery":[73,79,105],"system.":[74],"nature":[76],"systems":[80],"their":[82],"evolution":[83],"are":[84],"discussed":[85],"relative":[86],"those":[88],"systems.":[91],"Recent":[92],"research":[93],"personalized":[95],"medicine,":[96],"consumer-driven":[97],"healthcare,":[98],"consumer":[99],"informatics,":[101],"integrated":[103],"reviewed":[107],"enabling":[109],"technologies":[110],"towards":[111],"services.":[116],"By":[117],"synthesizing":[118],"these":[119],"scattered":[120],"efforts":[121],"different":[123],"streams":[124],"literature,":[126],"this":[127],"concludes":[129],"that":[130],"can":[133],"contribute":[134],"redesign":[137],"systems,":[141],"delineates":[143],"roadmap":[145],"future":[147],"research.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2025-10-10T00:00:00"}