{"id":"https://openalex.org/W4361007367","doi":"https://doi.org/10.3390/systems11040171","title":"Research on the Game Relationship and Behavior Optimization between Banks and Customers in the Omni-Channel Environment","display_name":"Research on the Game Relationship and Behavior Optimization between Banks and Customers in the Omni-Channel Environment","publication_year":2023,"publication_date":"2023-03-26","ids":{"openalex":"https://openalex.org/W4361007367","doi":"https://doi.org/10.3390/systems11040171"},"language":"en","primary_location":{"id":"doi:10.3390/systems11040171","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems11040171","pdf_url":"https://www.mdpi.com/2079-8954/11/4/171/pdf?version=1679880278","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2079-8954/11/4/171/pdf?version=1679880278","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102507480","display_name":"Jianzhong Xu","orcid":null},"institutions":[{"id":"https://openalex.org/I151727225","display_name":"Harbin Engineering University","ror":"https://ror.org/03x80pn82","country_code":"CN","type":"education","lineage":["https://openalex.org/I151727225"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jianzhong Xu","raw_affiliation_strings":["School of Economics and Management, Harbin Engineering University (HEU), Harbin 150009, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Harbin Engineering University (HEU), Harbin 150009, China","institution_ids":["https://openalex.org/I151727225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051581498","display_name":"Xiaolei Cui","orcid":null},"institutions":[{"id":"https://openalex.org/I151727225","display_name":"Harbin Engineering University","ror":"https://ror.org/03x80pn82","country_code":"CN","type":"education","lineage":["https://openalex.org/I151727225"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaolei Cui","raw_affiliation_strings":["School of Economics and Management, Harbin Engineering University (HEU), Harbin 150009, China"],"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Harbin Engineering University (HEU), Harbin 150009, China","institution_ids":["https://openalex.org/I151727225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102507480"],"corresponding_institution_ids":["https://openalex.org/I151727225"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1732},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1732},"fwci":0.4439,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.69147357,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"11","issue":"4","first_page":"171","last_page":"171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9815000295639038,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.7190818190574646},{"id":"https://openalex.org/keywords/crossover","display_name":"Crossover","score":0.6790076494216919},{"id":"https://openalex.org/keywords/adaptability","display_name":"Adaptability","score":0.6194429397583008},{"id":"https://openalex.org/keywords/game-theory","display_name":"Game theory","score":0.584792971611023},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5096766948699951},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.4931201636791229},{"id":"https://openalex.org/keywords/genetic-algorithm","display_name":"Genetic algorithm","score":0.44037219882011414},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43143749237060547},{"id":"https://openalex.org/keywords/transformation","display_name":"Transformation (genetics)","score":0.4252588152885437},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.25307297706604004},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.2246406078338623},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.15611469745635986},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.14534065127372742},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.09415549039840698}],"concepts":[{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.7190818190574646},{"id":"https://openalex.org/C122507166","wikidata":"https://www.wikidata.org/wiki/Q628906","display_name":"Crossover","level":2,"score":0.6790076494216919},{"id":"https://openalex.org/C177606310","wikidata":"https://www.wikidata.org/wiki/Q5674297","display_name":"Adaptability","level":2,"score":0.6194429397583008},{"id":"https://openalex.org/C177142836","wikidata":"https://www.wikidata.org/wiki/Q44455","display_name":"Game theory","level":2,"score":0.584792971611023},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5096766948699951},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.4931201636791229},{"id":"https://openalex.org/C8880873","wikidata":"https://www.wikidata.org/wiki/Q187787","display_name":"Genetic algorithm","level":2,"score":0.44037219882011414},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43143749237060547},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.4252588152885437},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.25307297706604004},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.2246406078338623},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15611469745635986},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14534065127372742},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.09415549039840698},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/systems11040171","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems11040171","pdf_url":"https://www.mdpi.com/2079-8954/11/4/171/pdf?version=1679880278","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:7ace9ac0c6d44d05a3b78f9717e12bb5","is_oa":true,"landing_page_url":"https://doaj.org/article/7ace9ac0c6d44d05a3b78f9717e12bb5","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Systems, Vol 11, Iss 4, p 171 (2023)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/2079-8954/11/4/171/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/systems11040171","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Systems; Volume 11; Issue 4; Pages: 171","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/systems11040171","is_oa":true,"landing_page_url":"https://doi.org/10.3390/systems11040171","pdf_url":"https://www.mdpi.com/2079-8954/11/4/171/pdf?version=1679880278","source":{"id":"https://openalex.org/S4210219410","display_name":"Systems","issn_l":"2079-8954","issn":["2079-8954"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4524831506","display_name":null,"funder_award_id":"21&ZD 138","funder_id":"https://openalex.org/F4320335869","funder_display_name":"National Social Science Fund of China"}],"funders":[{"id":"https://openalex.org/F4320335869","display_name":"National Social Science Fund of China","ror":null}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4361007367.pdf"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W1804862048","https://openalex.org/W2008454109","https://openalex.org/W2040231366","https://openalex.org/W2043611896","https://openalex.org/W2048814455","https://openalex.org/W2067919018","https://openalex.org/W2100152718","https://openalex.org/W2115747715","https://openalex.org/W2243295023","https://openalex.org/W2283033735","https://openalex.org/W2309586752","https://openalex.org/W2525754293","https://openalex.org/W2607066586","https://openalex.org/W2623436584","https://openalex.org/W2788073619","https://openalex.org/W2793509955","https://openalex.org/W2891048478","https://openalex.org/W3003342853","https://openalex.org/W3008218971","https://openalex.org/W3083532809","https://openalex.org/W3115152781","https://openalex.org/W3122590175","https://openalex.org/W3197822811","https://openalex.org/W4286203136","https://openalex.org/W6690416078","https://openalex.org/W6698098937","https://openalex.org/W6844224515"],"related_works":["https://openalex.org/W2357124094","https://openalex.org/W2387399993","https://openalex.org/W2389739210","https://openalex.org/W2348924972","https://openalex.org/W2365736347","https://openalex.org/W2047454415","https://openalex.org/W2014162767","https://openalex.org/W2115729582","https://openalex.org/W2809283963","https://openalex.org/W2367260997"],"abstract_inverted_index":{"In":[0],"an":[1,45,197],"omni-channel":[2,46,95,139,198],"environment":[3,96],"of":[4,26,41,53,60,75,90,141,144,149,153,171,178],"banks,":[5],"the":[6,14,24,51,58,76,88,93,98,104,108,121,126,138,147,150,154,168,176,179,182],"information":[7],"transmission":[8],"between":[9,29,79,181],"banks":[10,30,54,80,172,191],"and":[11,31,36,55,57,81,157,173,175],"customers":[12,32,56,82,91,174],"is":[13,83,116,134],"basis":[15],"for":[16,167,189],"decision-making":[17,170],"on":[18,63,69,137],"both":[19,64],"sides.":[20],"This":[21,85,115],"dissertation":[22],"analyzes":[23],"characteristics":[25],"signals":[27,43,62],"sent":[28],"at":[33],"different":[34],"stages":[35],"proposes":[37],"a":[38,72,131,164,187],"game":[39,78,155],"model":[40,49],"bank\u2013customer":[42,113],"in":[44,125,196],"environment.":[47,199],"The":[48,101],"explores":[50],"types":[52],"influence":[59],"six":[61],"parties\u2019":[65],"action":[66,158,169],"decisions.":[67],"Building":[68],"this":[70,161],"model,":[71],"genetic":[73],"algorithm":[74,86,102],"signaling":[77],"developed.":[84],"improves":[87],"adaptability":[89],"to":[92],"bank\u2019s":[94],"through":[97],"\u201cselection\u2013crossover\u2013mutation\u201d":[99],"process.":[100],"determines":[103],"signal":[105],"that":[106],"brings":[107],"greatest":[109,127],"utility":[110],"among":[111],"multiple":[112],"combinations.":[114],"carried":[117,135],"out":[118,136],"by":[119],"calculating":[120],"choices":[122],"made,":[123],"resulting":[124],"total":[128],"utility.":[129],"Finally,":[130],"case":[132],"study":[133,162],"transformation":[140],"Agricultural":[142],"Bank":[143],"China,":[145],"illustrating":[146],"validity":[148],"research":[151],"results":[152],"relationship":[156,180],"optimization.":[159],"Overall,":[160],"provides":[163,186],"quantitative":[165],"tool":[166],"optimization":[177],"two.":[183],"It":[184],"also":[185],"reference":[188],"how":[190],"should":[192],"manage":[193],"customer":[194],"relationships":[195]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-04-09T08:11:56.329763","created_date":"2025-10-10T00:00:00"}