{"id":"https://openalex.org/W4411000938","doi":"https://doi.org/10.3390/jtaer20020128","title":"Measuring Consumer Experience in Community Unmanned Stores: Development of the ECUS-Scale for Omnichannel Digital Retail","display_name":"Measuring Consumer Experience in Community Unmanned Stores: Development of the ECUS-Scale for Omnichannel Digital Retail","publication_year":2025,"publication_date":"2025-06-03","ids":{"openalex":"https://openalex.org/W4411000938","doi":"https://doi.org/10.3390/jtaer20020128"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer20020128","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer20020128","pdf_url":"https://www.mdpi.com/0718-1876/20/2/128/pdf?version=1748933942","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/0718-1876/20/2/128/pdf?version=1748933942","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000849880","display_name":"Weizhuan Hu","orcid":null},"institutions":[{"id":"https://openalex.org/I111599522","display_name":"Jiangnan University","ror":"https://ror.org/04mkzax54","country_code":"CN","type":"education","lineage":["https://openalex.org/I111599522"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Weizhuan Hu","raw_affiliation_strings":["School of Design, Jiangnan University, Wuxi 214122, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Jiangnan University, Wuxi 214122, China","institution_ids":["https://openalex.org/I111599522"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101422245","display_name":"Linghao Zhang","orcid":"https://orcid.org/0000-0002-8022-0964"},"institutions":[{"id":"https://openalex.org/I111599522","display_name":"Jiangnan University","ror":"https://ror.org/04mkzax54","country_code":"CN","type":"education","lineage":["https://openalex.org/I111599522"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Linghao Zhang","raw_affiliation_strings":["School of Design, Jiangnan University, Wuxi 214122, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Jiangnan University, Wuxi 214122, China","institution_ids":["https://openalex.org/I111599522"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103169236","display_name":"Yilin Wang","orcid":"https://orcid.org/0009-0006-2992-572X"},"institutions":[{"id":"https://openalex.org/I71637028","display_name":"University of Brighton","ror":"https://ror.org/04kp2b655","country_code":"GB","type":"education","lineage":["https://openalex.org/I71637028"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Yilin Wang","raw_affiliation_strings":["School of Art and Media, University of Brighton, Brighton BN2 0JY, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Art and Media, University of Brighton, Brighton BN2 0JY, UK","institution_ids":["https://openalex.org/I71637028"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044721089","display_name":"Jianbin Wu","orcid":"https://orcid.org/0000-0001-7625-9770"},"institutions":[{"id":"https://openalex.org/I111599522","display_name":"Jiangnan University","ror":"https://ror.org/04mkzax54","country_code":"CN","type":"education","lineage":["https://openalex.org/I111599522"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianbin Wu","raw_affiliation_strings":["School of Design, Jiangnan University, Wuxi 214122, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Jiangnan University, Wuxi 214122, China","institution_ids":["https://openalex.org/I111599522"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5101422245"],"corresponding_institution_ids":["https://openalex.org/I111599522"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1114},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1114},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.13798838,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"20","issue":"2","first_page":"128","last_page":"128"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9638000130653381,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/omnichannel","display_name":"Omnichannel","score":0.9480103850364685},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.692119300365448},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.49802088737487793},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45240339636802673},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3501633405685425},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.34046226739883423}],"concepts":[{"id":"https://openalex.org/C2780928776","wikidata":"https://www.wikidata.org/wiki/Q16999365","display_name":"Omnichannel","level":2,"score":0.9480103850364685},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.692119300365448},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49802088737487793},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45240339636802673},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3501633405685425},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.34046226739883423},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/jtaer20020128","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer20020128","pdf_url":"https://www.mdpi.com/0718-1876/20/2/128/pdf?version=1748933942","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:d22424eda447457b82cb89346f8ba448","is_oa":true,"landing_page_url":"https://doaj.org/article/d22424eda447457b82cb89346f8ba448","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 20, Iss 2, p 128 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/jtaer20020128","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer20020128","pdf_url":"https://www.mdpi.com/0718-1876/20/2/128/pdf?version=1748933942","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4411000938.pdf","grobid_xml":"https://content.openalex.org/works/W4411000938.grobid-xml"},"referenced_works_count":79,"referenced_works":["https://openalex.org/W633284975","https://openalex.org/W638023023","https://openalex.org/W1598751441","https://openalex.org/W1654255044","https://openalex.org/W1975129319","https://openalex.org/W1981527102","https://openalex.org/W2012469337","https://openalex.org/W2055160219","https://openalex.org/W2066788670","https://openalex.org/W2087750581","https://openalex.org/W2093457238","https://openalex.org/W2104212223","https://openalex.org/W2115040353","https://openalex.org/W2122912498","https://openalex.org/W2144336601","https://openalex.org/W2163241745","https://openalex.org/W2163929180","https://openalex.org/W2183689794","https://openalex.org/W2285578064","https://openalex.org/W2324640914","https://openalex.org/W2422895071","https://openalex.org/W2443610588","https://openalex.org/W2489022090","https://openalex.org/W2490371389","https://openalex.org/W2496841391","https://openalex.org/W2512535462","https://openalex.org/W2575273308","https://openalex.org/W2904872517","https://openalex.org/W2948568028","https://openalex.org/W2953340136","https://openalex.org/W2957160386","https://openalex.org/W2967040924","https://openalex.org/W2972947807","https://openalex.org/W2974523463","https://openalex.org/W2977180508","https://openalex.org/W2986797245","https://openalex.org/W3000601081","https://openalex.org/W3004141889","https://openalex.org/W3027286367","https://openalex.org/W3034102352","https://openalex.org/W3036803033","https://openalex.org/W3047113235","https://openalex.org/W3097881532","https://openalex.org/W3112622158","https://openalex.org/W3116491538","https://openalex.org/W3130331978","https://openalex.org/W3156687701","https://openalex.org/W3199732581","https://openalex.org/W3206466014","https://openalex.org/W3213098950","https://openalex.org/W4205589581","https://openalex.org/W4205981594","https://openalex.org/W4213328019","https://openalex.org/W4229062053","https://openalex.org/W4229441652","https://openalex.org/W4229453435","https://openalex.org/W4283205814","https://openalex.org/W4296260597","https://openalex.org/W4297983578","https://openalex.org/W4318207595","https://openalex.org/W4322632355","https://openalex.org/W4391839655","https://openalex.org/W4393121483","https://openalex.org/W4395071124","https://openalex.org/W4400998490","https://openalex.org/W4402559365","https://openalex.org/W4403438107","https://openalex.org/W6635762807","https://openalex.org/W6673822220","https://openalex.org/W6685958048","https://openalex.org/W6723448444","https://openalex.org/W6763403895","https://openalex.org/W6765207332","https://openalex.org/W6785226733","https://openalex.org/W6787103568","https://openalex.org/W6795142799","https://openalex.org/W6864346846","https://openalex.org/W6893242443","https://openalex.org/W7011029926"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2980990555","https://openalex.org/W3135982213","https://openalex.org/W2998507867","https://openalex.org/W4283323912","https://openalex.org/W3185408422","https://openalex.org/W4290442689","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":{"As":[0],"consumer":[1,155],"behavior":[2],"increasingly":[3,42],"shifts":[4],"toward":[5],"hyperlocal,":[6],"digitally":[7],"mediated":[8],"retail":[9,49,69,141,168,177],"journeys,":[10],"community":[11,25,81,160],"unmanned":[12,82,140],"stores":[13,31],"have":[14],"emerged":[15],"as":[16,184,199],"a":[17,54,85,150,200],"transformative":[18],"model":[19],"that":[20,146],"integrates":[21],"smart":[22,176],"technologies":[23],"with":[24,162,187],"proximity":[26],"services.":[27],"These":[28,127],"fully":[29],"automated":[30],"offer":[32],"convenient,":[33],"contactless":[34],"shopping":[35],"and":[36,66,74,93,97,122,133,189,209,215],"hybrid":[37],"digital\u2013physical":[38],"interactions,":[39],"playing":[40],"an":[41,76],"important":[43],"role":[44],"within":[45],"broader":[46],"omnichannel":[47,166],"digital":[48,167,214],"ecosystems.":[50],"However,":[51],"there":[52],"remains":[53],"lack":[55],"of":[56,136,191],"validated":[57],"instruments":[58],"to":[59,165,205],"assess":[60],"customer":[61,137,211],"experience":[62,79,138,156,178,207],"in":[63,80,90,139,157,193],"such":[64,183],"autonomous":[65],"locally":[67],"embedded":[68],"formats.":[70],"This":[71],"study":[72],"develops":[73],"validates":[75],"ECUS-scale":[77,148],"(an":[78],"store":[83],"scale),":[84],"multidimensional":[86],"measurement":[87],"tool":[88,202],"grounded":[89],"qualitative":[91],"research":[92],"refined":[94],"through":[95],"exploratory":[96],"confirmatory":[98],"factor":[99],"analysis.":[100],"The":[101,143],"scale":[102],"identifies":[103],"nine":[104],"key":[105],"dimensions\u2014convenient":[106],"service,":[107],"smooth":[108],"transaction,":[109],"preferential":[110],"price,":[111],"good":[112],"quality,":[113],"safe":[114],"environment,":[115],"secure":[116],"payment,":[117],"comfortable":[118,120],"space,":[119],"interaction,":[121],"friendly":[123],"image\u2014across":[124],"36":[125],"items.":[126],"dimensions":[128,182],"reflect":[129],"the":[130,147,173],"technological,":[131],"spatial,":[132],"emotional\u2013social":[134],"aspects":[135],"settings.":[142],"findings":[144],"demonstrate":[145],"offers":[149],"robust":[151],"framework":[152],"for":[153,203],"evaluating":[154],"low-staffed,":[158],"tech-enabled":[159],"stores,":[161],"strong":[163],"relevance":[164],"strategies.":[169],"Theoretically,":[170],"it":[171,197],"advances":[172],"literature":[174],"on":[175],"by":[179],"capturing":[180],"underexplored":[181],"emotional":[185],"engagement":[186,212],"technology":[188],"perceptions":[190],"safety":[192],"staff-free":[194],"environments.":[195],"Practically,":[196],"serves":[198],"diagnostic":[201],"businesses":[204],"enhance":[206],"design":[208],"optimize":[210],"across":[213],"physical":[216],"touchpoints.":[217]},"counts_by_year":[],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}
