{"id":"https://openalex.org/W4403513204","doi":"https://doi.org/10.3390/jtaer19040138","title":"Cart-State-Aware Discovery of E-Commerce Visitor Journeys with Process Mining","display_name":"Cart-State-Aware Discovery of E-Commerce Visitor Journeys with Process Mining","publication_year":2024,"publication_date":"2024-10-17","ids":{"openalex":"https://openalex.org/W4403513204","doi":"https://doi.org/10.3390/jtaer19040138"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer19040138","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19040138","pdf_url":null,"source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.3390/jtaer19040138","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114313689","display_name":"Bilal Topaloglu","orcid":"https://orcid.org/0000-0001-8466-3095"},"institutions":[{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Bilal Topaloglu","raw_affiliation_strings":["Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey"],"raw_orcid":"https://orcid.org/0000-0001-8466-3095","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey","institution_ids":["https://openalex.org/I48912391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025662485","display_name":"Ba\u015far \u00d6ztay\u015fi","orcid":"https://orcid.org/0000-0002-1090-7963"},"institutions":[{"id":"https://openalex.org/I48912391","display_name":"Istanbul Technical University","ror":"https://ror.org/059636586","country_code":"TR","type":"education","lineage":["https://openalex.org/I48912391"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Basar Oztaysi","raw_affiliation_strings":["Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-1090-7963","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Istanbul Technical University, Istanbul 34367, Turkey","institution_ids":["https://openalex.org/I48912391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024167658","display_name":"Onur Do\u011fan","orcid":"https://orcid.org/0000-0003-3543-4012"},"institutions":[{"id":"https://openalex.org/I132257509","display_name":"Izmir University","ror":"https://ror.org/013h3xr51","country_code":"TR","type":"education","lineage":["https://openalex.org/I132257509"]},{"id":"https://openalex.org/I138689650","display_name":"University of Padua","ror":"https://ror.org/00240q980","country_code":"IT","type":"education","lineage":["https://openalex.org/I138689650"]},{"id":"https://openalex.org/I4387152504","display_name":"Bak\u0131r\u00e7ay \u00dcniversitesi","ror":"https://ror.org/017v96566","country_code":null,"type":"education","lineage":["https://openalex.org/I4387152504"]}],"countries":["IT","TR"],"is_corresponding":false,"raw_author_name":"Onur Dogan","raw_affiliation_strings":["Department of Management Information Systems, Izmir Bakircay University, Izmir 35665, Turkey","Department of Mathematics, University of Padua, 35121 Padua, Italy"],"raw_orcid":"https://orcid.org/0000-0003-3543-4012","affiliations":[{"raw_affiliation_string":"Department of Management Information Systems, Izmir Bakircay University, Izmir 35665, Turkey","institution_ids":["https://openalex.org/I132257509","https://openalex.org/I4387152504"]},{"raw_affiliation_string":"Department of Mathematics, University of Padua, 35121 Padua, Italy","institution_ids":["https://openalex.org/I138689650"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5114313689"],"corresponding_institution_ids":["https://openalex.org/I48912391"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1082},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1082},"fwci":3.8479,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.94183615,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"19","issue":"4","first_page":"2851","last_page":"2879"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10317","display_name":"Advanced Database Systems and Queries","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cart","display_name":"Cart","score":0.7889717817306519},{"id":"https://openalex.org/keywords/visitor-pattern","display_name":"Visitor pattern","score":0.7416337728500366},{"id":"https://openalex.org/keywords/state","display_name":"State (computer science)","score":0.6055142879486084},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6018611788749695},{"id":"https://openalex.org/keywords/business-process-discovery","display_name":"Business process discovery","score":0.5481626391410828},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.5297316908836365},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5181504487991333},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.5072891116142273},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4600934386253357},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33148127794265747},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.28004881739616394},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.2773294448852539},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.20040464401245117},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.16488054394721985},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.15992578864097595},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.14917287230491638},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.14647433161735535},{"id":"https://openalex.org/keywords/archaeology","display_name":"Archaeology","score":0.08645898103713989}],"concepts":[{"id":"https://openalex.org/C2777275308","wikidata":"https://www.wikidata.org/wiki/Q234668","display_name":"Cart","level":2,"score":0.7889717817306519},{"id":"https://openalex.org/C48947383","wikidata":"https://www.wikidata.org/wiki/Q830719","display_name":"Visitor pattern","level":2,"score":0.7416337728500366},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.6055142879486084},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6018611788749695},{"id":"https://openalex.org/C93453677","wikidata":"https://www.wikidata.org/wiki/Q1017580","display_name":"Business process discovery","level":5,"score":0.5481626391410828},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5297316908836365},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5181504487991333},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.5072891116142273},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4600934386253357},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33148127794265747},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.28004881739616394},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.2773294448852539},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.20040464401245117},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.16488054394721985},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.15992578864097595},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14917287230491638},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.14647433161735535},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.08645898103713989},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/jtaer19040138","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19040138","pdf_url":null,"source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:ff7b3d596e2948ccb575a4fd51a05368","is_oa":false,"landing_page_url":"https://doaj.org/article/ff7b3d596e2948ccb575a4fd51a05368","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 19, Iss 4, Pp 2851-2879 (2024)","raw_type":"article"},{"id":"pmh:oai:polen.itu.edu.tr:11527/40634","is_oa":false,"landing_page_url":"https://hdl.handle.net/11527/40634","pdf_url":null,"source":{"id":"https://openalex.org/S4306400460","display_name":"Istanbul Technical University Academic Open Archive (Istanbul Technical University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I48912391","host_organization_name":"Istanbul Technical University","host_organization_lineage":["https://openalex.org/I48912391"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"doi:10.3390/jtaer19040138","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19040138","pdf_url":null,"source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W1414329641","https://openalex.org/W1592254591","https://openalex.org/W1593269637","https://openalex.org/W1598798710","https://openalex.org/W1827227957","https://openalex.org/W2012451152","https://openalex.org/W2030142516","https://openalex.org/W2044240216","https://openalex.org/W2102512785","https://openalex.org/W2135155509","https://openalex.org/W2135791720","https://openalex.org/W2151113201","https://openalex.org/W2151354395","https://openalex.org/W2158101271","https://openalex.org/W2241558583","https://openalex.org/W2283826994","https://openalex.org/W2364975838","https://openalex.org/W2487770199","https://openalex.org/W2563598392","https://openalex.org/W2611668996","https://openalex.org/W2750946561","https://openalex.org/W2753129378","https://openalex.org/W2767800962","https://openalex.org/W2802358804","https://openalex.org/W2811217915","https://openalex.org/W2891968585","https://openalex.org/W2893370267","https://openalex.org/W2898521926","https://openalex.org/W2914062571","https://openalex.org/W2918408501","https://openalex.org/W2942639338","https://openalex.org/W2944362491","https://openalex.org/W2954286233","https://openalex.org/W2964066696","https://openalex.org/W2965808962","https://openalex.org/W2981225730","https://openalex.org/W3010665282","https://openalex.org/W3030845798","https://openalex.org/W3097547569","https://openalex.org/W3112494039","https://openalex.org/W3125952450","https://openalex.org/W3154589832","https://openalex.org/W3157280996","https://openalex.org/W3170385697","https://openalex.org/W3196981326","https://openalex.org/W3202591630","https://openalex.org/W3208801535","https://openalex.org/W3213679486","https://openalex.org/W4220710181","https://openalex.org/W4224239882","https://openalex.org/W4226020642","https://openalex.org/W4230906481","https://openalex.org/W4243932450","https://openalex.org/W4249893271","https://openalex.org/W4285187659","https://openalex.org/W4287976814","https://openalex.org/W4313502168","https://openalex.org/W4364374404","https://openalex.org/W4386315252","https://openalex.org/W4387403120","https://openalex.org/W4388866470","https://openalex.org/W4389299837","https://openalex.org/W4390943114","https://openalex.org/W4391453201","https://openalex.org/W4393235577","https://openalex.org/W6601447174","https://openalex.org/W6640422742","https://openalex.org/W6744544905","https://openalex.org/W6752826763","https://openalex.org/W6783305754","https://openalex.org/W6794071741"],"related_works":["https://openalex.org/W2150478723","https://openalex.org/W4365511202","https://openalex.org/W4300560926","https://openalex.org/W2608662023","https://openalex.org/W2158991459","https://openalex.org/W2808742510","https://openalex.org/W4248246100","https://openalex.org/W2979752478","https://openalex.org/W4205089782","https://openalex.org/W2772392577"],"abstract_inverted_index":{"Understanding":[0],"customer":[1],"journeys":[2,31,49,147,166,212],"is":[3,32],"key":[4],"to":[5,13,43,55,199,208,214],"e-commerce":[6,18,30,47,131,193,216],"success.":[7,219],"Many":[8],"studies":[9],"have":[10],"been":[11],"conducted":[12],"obtain":[14,56],"journey":[15,194,217],"maps":[16],"of":[17,29,84,98,164,185],"visitors.":[19],"To":[20],"our":[21],"knowledge,":[22],"a":[23,40,90,96,115,190],"complete,":[24],"end-to-end":[25,192],"and":[26,45,70,74,111,129,135,142,167,183,213],"structured":[27,58],"map":[28],"still":[33],"missing.":[34],"In":[35,53],"this":[36,79,99],"research,":[37],"we":[38,61,88,102,125,160,188,204],"proposed":[39,205],"four-step":[41],"methodology":[42],"extract":[44],"understand":[46],"visitor":[48,132],"using":[50,177],"process":[51,59,109,158],"mining.":[52],"order":[54],"more":[57],"diagrams,":[60,87],"used":[62,198],"techniques":[63],"such":[64],"as":[65],"activity":[66],"type":[67],"enrichment,":[68],"start":[69],"end":[71,184],"node":[72],"identification,":[73],"Levenshtein":[75],"distance-based":[76],"clustering":[77],"in":[78],"methodology.":[80],"For":[81],"the":[82,85,104,138,157,162,172,181],"evaluation":[83],"resulting":[86],"developed":[89],"model":[91],"utilizing":[92],"expert":[93],"knowledge.":[94],"As":[95],"result":[97],"empirical":[100,173],"study,":[101],"identified":[103],"most":[105,139],"significant":[106],"factors":[107],"for":[108],"structuredness":[110,174],"their":[112,169],"relationships.":[113],"Using":[114],"real-life":[116],"big":[117],"dataset":[118],"which":[119],"has":[120],"over":[121],"20":[122],"million":[123],"rows,":[124],"defined":[126],"activity-,":[127],"behavior-,":[128],"process-level":[130],"journeys.":[133],"Exploitation":[134],"exploration":[136,149],"were":[137],"common":[140],"journeys,":[141,187],"it":[143],"was":[144],"revealed":[145],"that":[146,195],"with":[148,171],"behavior":[150],"had":[151],"significantly":[152],"lower":[153],"conversion":[154],"rates.":[155],"At":[156],"level,":[159],"mapped":[161],"backbones":[163],"eight":[165],"tested":[168],"qualities":[170],"measure.":[175],"By":[176],"cart":[178],"statuses":[179],"at":[180],"beginning":[182],"these":[186],"obtained":[189],"high-level":[191],"can":[196],"be":[197],"improve":[200],"recommendation":[201],"performance.":[202],"Additionally,":[203],"new":[206],"metrics":[207],"evaluate":[209],"online":[210],"user":[211],"benchmark":[215],"design":[218]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
