{"id":"https://openalex.org/W4399488200","doi":"https://doi.org/10.3390/jtaer19020073","title":"Usefulness of Online Reviews of Sensory Experiences: Pre- vs. Post-Pandemic","display_name":"Usefulness of Online Reviews of Sensory Experiences: Pre- vs. Post-Pandemic","publication_year":2024,"publication_date":"2024-06-08","ids":{"openalex":"https://openalex.org/W4399488200","doi":"https://doi.org/10.3390/jtaer19020073"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer19020073","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020073","pdf_url":"https://www.mdpi.com/0718-1876/19/2/73/pdf?version=1718088302","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/0718-1876/19/2/73/pdf?version=1718088302","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100416702","display_name":"Jong Min Kim","orcid":"https://orcid.org/0000-0002-0037-2117"},"institutions":[{"id":"https://openalex.org/I24062138","display_name":"Konkuk University","ror":"https://ror.org/025h1m602","country_code":"KR","type":"education","lineage":["https://openalex.org/I24062138"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jong Min Kim","raw_affiliation_strings":["College of Social Sciences, Konkuk University, Seoul 27478, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-0037-2117","affiliations":[{"raw_affiliation_string":"College of Social Sciences, Konkuk University, Seoul 27478, Republic of Korea","institution_ids":["https://openalex.org/I24062138"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068069672","display_name":"Keeyeon Ki-cheon Park","orcid":"https://orcid.org/0000-0002-2654-6947"},"institutions":[{"id":"https://openalex.org/I206597221","display_name":"Kongju National University","ror":"https://ror.org/0373nm262","country_code":"KR","type":"education","lineage":["https://openalex.org/I206597221"]},{"id":"https://openalex.org/I44073558","display_name":"Gongju National University of Education","ror":"https://ror.org/03sf7t726","country_code":"KR","type":"education","lineage":["https://openalex.org/I44073558"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Keeyeon Ki-cheon Park","raw_affiliation_strings":["Department of Business Information Education, Kongju National University, Gongju 32588, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-2654-6947","affiliations":[{"raw_affiliation_string":"Department of Business Information Education, Kongju National University, Gongju 32588, Republic of Korea","institution_ids":["https://openalex.org/I44073558","https://openalex.org/I206597221"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052201232","display_name":"Rob Kim Marjerison","orcid":"https://orcid.org/0000-0003-1181-8695"},"institutions":[{"id":"https://openalex.org/I4210153668","display_name":"Wenzhou-Kean University","ror":"https://ror.org/05609xa16","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210153668"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Rob Kim Marjerison","raw_affiliation_strings":["College of Business and Public Management, Wenzhou-Kean University, Wenzhou 325060, China","Institute for Sustainability Studies, Wenzhou-Kean University, Wenzhou 325060, China"],"raw_orcid":"https://orcid.org/0000-0003-1181-8695","affiliations":[{"raw_affiliation_string":"College of Business and Public Management, Wenzhou-Kean University, Wenzhou 325060, China","institution_ids":["https://openalex.org/I4210153668"]},{"raw_affiliation_string":"Institute for Sustainability Studies, Wenzhou-Kean University, Wenzhou 325060, China","institution_ids":["https://openalex.org/I4210153668"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5052201232"],"corresponding_institution_ids":["https://openalex.org/I4210153668"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1082},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1082},"fwci":4.0898,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.93595825,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"19","issue":"2","first_page":"1471","last_page":"1492"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9873999953269958,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9076434373855591},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.7257691621780396},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5878127813339233},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.5547510385513306},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.5366033911705017},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.48815590143203735},{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.47366032004356384},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.45789510011672974},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.44973599910736084},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.44352415204048157},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3915197551250458},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3542046546936035},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3277036249637604},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.26179033517837524},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2605763077735901},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.24034324288368225},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.20000779628753662},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15092042088508606},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.1201004683971405}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9076434373855591},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.7257691621780396},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5878127813339233},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5547510385513306},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.5366033911705017},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.48815590143203735},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.47366032004356384},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.45789510011672974},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.44973599910736084},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.44352415204048157},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3915197551250458},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3542046546936035},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3277036249637604},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.26179033517837524},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2605763077735901},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24034324288368225},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.20000779628753662},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15092042088508606},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1201004683971405},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/jtaer19020073","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020073","pdf_url":"https://www.mdpi.com/0718-1876/19/2/73/pdf?version=1718088302","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:4efe41d38bea4800905f33d72384d0c3","is_oa":false,"landing_page_url":"https://doaj.org/article/4efe41d38bea4800905f33d72384d0c3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 19, Iss 2, Pp 1471-1492 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/jtaer19020073","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer19020073","pdf_url":"https://www.mdpi.com/0718-1876/19/2/73/pdf?version=1718088302","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4399488200.pdf"},"referenced_works_count":94,"referenced_works":["https://openalex.org/W1562192992","https://openalex.org/W1752090895","https://openalex.org/W1885495643","https://openalex.org/W1908083431","https://openalex.org/W1979242274","https://openalex.org/W1982425106","https://openalex.org/W1988539772","https://openalex.org/W1989253803","https://openalex.org/W2008465154","https://openalex.org/W2021588851","https://openalex.org/W2022518407","https://openalex.org/W2023791084","https://openalex.org/W2024857826","https://openalex.org/W2030387474","https://openalex.org/W2037005781","https://openalex.org/W2039271796","https://openalex.org/W2045186259","https://openalex.org/W2051555814","https://openalex.org/W2052580412","https://openalex.org/W2058124215","https://openalex.org/W2063481072","https://openalex.org/W2075964046","https://openalex.org/W2084191606","https://openalex.org/W2140347740","https://openalex.org/W2145264991","https://openalex.org/W2152941631","https://openalex.org/W2166048859","https://openalex.org/W2252860406","https://openalex.org/W2465157137","https://openalex.org/W2509786381","https://openalex.org/W2603032701","https://openalex.org/W2605957060","https://openalex.org/W2656685739","https://openalex.org/W2726474813","https://openalex.org/W2729725058","https://openalex.org/W2753559462","https://openalex.org/W2767866606","https://openalex.org/W2791042766","https://openalex.org/W2791675023","https://openalex.org/W2802362114","https://openalex.org/W2809672241","https://openalex.org/W2899255093","https://openalex.org/W2911227146","https://openalex.org/W2921459145","https://openalex.org/W2941423678","https://openalex.org/W2944364847","https://openalex.org/W2974400688","https://openalex.org/W3013308762","https://openalex.org/W3015429594","https://openalex.org/W3015984453","https://openalex.org/W3087746340","https://openalex.org/W3093423110","https://openalex.org/W3093451661","https://openalex.org/W3105802115","https://openalex.org/W3118374735","https://openalex.org/W3121775323","https://openalex.org/W3124686198","https://openalex.org/W3125189097","https://openalex.org/W3125756404","https://openalex.org/W3136892313","https://openalex.org/W3141714916","https://openalex.org/W3170601579","https://openalex.org/W3172506485","https://openalex.org/W3186520973","https://openalex.org/W3188974962","https://openalex.org/W3194689906","https://openalex.org/W3196703068","https://openalex.org/W3206088012","https://openalex.org/W3216835611","https://openalex.org/W4200140619","https://openalex.org/W4200262356","https://openalex.org/W4200347297","https://openalex.org/W4205295275","https://openalex.org/W4206219754","https://openalex.org/W4212838975","https://openalex.org/W4220674168","https://openalex.org/W4220764251","https://openalex.org/W4231091206","https://openalex.org/W4233594565","https://openalex.org/W4246216658","https://openalex.org/W4283519515","https://openalex.org/W4284976474","https://openalex.org/W4310355645","https://openalex.org/W4378232506","https://openalex.org/W4389672565","https://openalex.org/W4394932858","https://openalex.org/W6639940112","https://openalex.org/W6661628291","https://openalex.org/W6745938340","https://openalex.org/W6792501055","https://openalex.org/W6798936733","https://openalex.org/W6800323460","https://openalex.org/W6802453719","https://openalex.org/W6852799524"],"related_works":["https://openalex.org/W3167248615","https://openalex.org/W3195436559","https://openalex.org/W40154911","https://openalex.org/W2057290649","https://openalex.org/W250174581","https://openalex.org/W2373766366","https://openalex.org/W3171522609","https://openalex.org/W2029400148","https://openalex.org/W4301934261","https://openalex.org/W2951269499"],"abstract_inverted_index":{"As":[0],"a":[1,137,197,250,258],"result":[2],"of":[3,23,38,50,81,87,98,102,144,189,196,219,242,252,275],"globalization":[4],"and":[5,30,57,96,113,127,171,201,204,215,227,232,236,278,294],"other":[6],"factors,":[7],"periodic":[8],"shocks":[9],"to":[10,147,179,299],"economic":[11,24],"activity":[12],"have":[13],"become":[14,33],"more":[15],"frequent":[16],"in":[17,68,108,245,260,288],"recent":[18],"years.":[19],"How":[20,74],"these":[21,75],"periods":[22,80,298],"uncertainty":[25],"affect":[26,192,210],"different":[27],"business":[28],"sectors":[29],"industries":[31],"has":[32,224],"an":[34,47,84],"important":[35,48,66],"emerging":[36],"area":[37,86],"research":[39,88],"activity.":[40],"Sensory":[41],"experiences":[42,191,277],"are":[43,65,77],"increasingly":[44],"recognized":[45],"as":[46,167,254,256],"aspect":[49],"the":[51,58,69,94,99,109,115,123,129,187,193,206,211,216,220,246,261,266,269,272,285],"customer":[52],"experience.":[53],"Likewise,":[54],"online":[55,105,132,243,273],"reviews":[56,133,150,188,214,244,274],"usefulness":[59],"rating":[60],"given":[61],"by":[62,79,234],"review":[63],"consumers":[64],"factors":[67,76],"consumers\u2019":[70],"purchasing":[71],"decision-making":[72],"process.":[73],"affected":[78,268],"crisis":[82],"is":[83],"underexplored":[85],"that":[89,186,205],"this":[90],"study":[91,223],"addresses":[92],"through":[93],"exploration":[95],"comparison":[97],"perceived":[100,194,217,280],"helpfulness":[101,218],"sensory":[103,152,276],"experience":[104,153],"reviews,":[106],"specifically":[107],"hotel":[110,145],"industry,":[111],"before":[112,126],"since":[114],"COVID-19":[116],"pandemic.":[117],"Primary":[118],"data":[119],"were":[120,134,177],"harvested":[121],"from":[122],"Booking.com":[124],"website":[125],"during":[128,249,296],"pandemic;":[130],"143,739":[131],"analyzed":[135],"using":[136],"keyword":[138],"search":[139],"based":[140],"on":[141,238,264],"six":[142],"dimensions":[143],"services":[146],"identify":[148],"those":[149],"with":[151],"content.":[154],"The":[155,183],"analysis":[156],"applied":[157,178],"Herzberg\u2019s":[158,239],"two-factor":[159,240],"theory,":[160],"where":[161],"each":[162],"service":[163],"attribute":[164],"was":[165],"examined":[166],"both":[168,199,225],"positive":[169],"(satisfier)":[170],"negative":[172],"(dissatisfier).":[173],"Empirical":[174],"analytical":[175],"methods":[176],"produce":[180],"compelling":[181],"findings.":[182],"findings":[184],"indicate":[185],"multisensory":[190],"value":[195],"post":[198],"negatively":[200],"positively,":[202],"respectively,":[203],"pandemic":[207,267],"did":[208],"not":[209],"relationship":[212],"between":[213,271],"reviews.":[221],"This":[222],"theoretical":[226],"practical":[228],"implications":[229],"for":[230],"researchers":[231],"practitioners":[233],"applying":[235],"building":[237],"theory":[241],"hospitality":[247],"sector":[248],"period":[251],"crisis,":[253],"well":[255],"addressing":[257],"gap":[259],"existing":[262],"literature":[263],"how":[265,289],"relationships":[270],"their":[279,292,301],"usefulness.":[281],"Practitioners":[282],"may":[283],"find":[284],"results":[286],"useful":[287],"they":[290],"allocate":[291],"resources":[293],"focus":[295],"such":[297],"optimize":[300],"competitiveness.":[302]},"counts_by_year":[{"year":2025,"cited_by_count":4}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}