{"id":"https://openalex.org/W4220951957","doi":"https://doi.org/10.3390/jtaer17020020","title":"Designing for Trust on E-Commerce Websites Using Two of the Big Five Personality Traits","display_name":"Designing for Trust on E-Commerce Websites Using Two of the Big Five Personality Traits","publication_year":2022,"publication_date":"2022-03-25","ids":{"openalex":"https://openalex.org/W4220951957","doi":"https://doi.org/10.3390/jtaer17020020"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer17020020","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer17020020","pdf_url":"https://www.mdpi.com/0718-1876/17/2/20/pdf?version=1648190932","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/0718-1876/17/2/20/pdf?version=1648190932","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038986536","display_name":"Chian Chyi Saw","orcid":null},"institutions":[{"id":"https://openalex.org/I185492890","display_name":"University of Canterbury","ror":"https://ror.org/03y7q9t39","country_code":"NZ","type":"education","lineage":["https://openalex.org/I185492890"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Chian Chyi Saw","raw_affiliation_strings":["Business Taught Masters Degree Programme, Business Information Systems, University of Canterbury, Christchurch 8041, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Taught Masters Degree Programme, Business Information Systems, University of Canterbury, Christchurch 8041, New Zealand","institution_ids":["https://openalex.org/I185492890"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009160721","display_name":"Anushia Inthiran","orcid":"https://orcid.org/0000-0002-7691-0890"},"institutions":[{"id":"https://openalex.org/I185492890","display_name":"University of Canterbury","ror":"https://ror.org/03y7q9t39","country_code":"NZ","type":"education","lineage":["https://openalex.org/I185492890"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Anushia Inthiran","raw_affiliation_strings":["Department of Accounting and Information Systems, University of Canterbury, Christchurch 8041, New Zealand"],"raw_orcid":"https://orcid.org/0000-0002-7691-0890","affiliations":[{"raw_affiliation_string":"Department of Accounting and Information Systems, University of Canterbury, Christchurch 8041, New Zealand","institution_ids":["https://openalex.org/I185492890"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009160721"],"corresponding_institution_ids":["https://openalex.org/I185492890"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1114},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1114},"fwci":9.4223,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.97198157,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"17","issue":"2","first_page":"375","last_page":"393"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conscientiousness","display_name":"Conscientiousness","score":0.8557901382446289},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.6937477588653564},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5940722823143005},{"id":"https://openalex.org/keywords/trait","display_name":"Trait","score":0.5808819532394409},{"id":"https://openalex.org/keywords/demographics","display_name":"Demographics","score":0.5782139897346497},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.5681053400039673},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.549954354763031},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.5016608238220215},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.49484318494796753},{"id":"https://openalex.org/keywords/neuroticism","display_name":"Neuroticism","score":0.4816816747188568},{"id":"https://openalex.org/keywords/computer-assisted-web-interviewing","display_name":"Computer-assisted web interviewing","score":0.4510405361652374},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4291985332965851},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.4019915461540222},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3424983024597168},{"id":"https://openalex.org/keywords/extraversion-and-introversion","display_name":"Extraversion and introversion","score":0.3189699351787567},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.25205689668655396},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.19204625487327576},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16265887022018433},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1535036563873291},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.0818612277507782},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.0764918327331543}],"concepts":[{"id":"https://openalex.org/C172141706","wikidata":"https://www.wikidata.org/wiki/Q1307067","display_name":"Conscientiousness","level":5,"score":0.8557901382446289},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.6937477588653564},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5940722823143005},{"id":"https://openalex.org/C106934330","wikidata":"https://www.wikidata.org/wiki/Q1971873","display_name":"Trait","level":2,"score":0.5808819532394409},{"id":"https://openalex.org/C2780084366","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demographics","level":2,"score":0.5782139897346497},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5681053400039673},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.549954354763031},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.5016608238220215},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.49484318494796753},{"id":"https://openalex.org/C94612546","wikidata":"https://www.wikidata.org/wiki/Q1540168","display_name":"Neuroticism","level":3,"score":0.4816816747188568},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.4510405361652374},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4291985332965851},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4019915461540222},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3424983024597168},{"id":"https://openalex.org/C127816348","wikidata":"https://www.wikidata.org/wiki/Q127588","display_name":"Extraversion and introversion","level":4,"score":0.3189699351787567},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25205689668655396},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19204625487327576},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16265887022018433},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1535036563873291},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0818612277507782},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0764918327331543},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/jtaer17020020","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer17020020","pdf_url":"https://www.mdpi.com/0718-1876/17/2/20/pdf?version=1648190932","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:0140c1bf2ead48cba9e391d2fafe3288","is_oa":true,"landing_page_url":"https://doaj.org/article/0140c1bf2ead48cba9e391d2fafe3288","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 17, Iss 2, Pp 375-393 (2022)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/0718-1876/17/2/20/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/jtaer17020020","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research; Volume 17; Issue 2; Pages: 375-393","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/jtaer17020020","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer17020020","pdf_url":"https://www.mdpi.com/0718-1876/17/2/20/pdf?version=1648190932","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4220951957.pdf"},"referenced_works_count":74,"referenced_works":["https://openalex.org/W55364631","https://openalex.org/W56254451","https://openalex.org/W150241549","https://openalex.org/W297655710","https://openalex.org/W1514314839","https://openalex.org/W1535442538","https://openalex.org/W1641003075","https://openalex.org/W1932741909","https://openalex.org/W1964685937","https://openalex.org/W1969677670","https://openalex.org/W1986401249","https://openalex.org/W1994213885","https://openalex.org/W2012601422","https://openalex.org/W2030483771","https://openalex.org/W2040444178","https://openalex.org/W2042206066","https://openalex.org/W2042214850","https://openalex.org/W2048697448","https://openalex.org/W2054446529","https://openalex.org/W2069344336","https://openalex.org/W2072524666","https://openalex.org/W2073379693","https://openalex.org/W2088374759","https://openalex.org/W2100267791","https://openalex.org/W2110691539","https://openalex.org/W2111607616","https://openalex.org/W2115418602","https://openalex.org/W2120789618","https://openalex.org/W2121181714","https://openalex.org/W2144963431","https://openalex.org/W2148970282","https://openalex.org/W2149374429","https://openalex.org/W2153894404","https://openalex.org/W2159316671","https://openalex.org/W2166140580","https://openalex.org/W2168569455","https://openalex.org/W2170228585","https://openalex.org/W2237768624","https://openalex.org/W2239210506","https://openalex.org/W2239306219","https://openalex.org/W2310480410","https://openalex.org/W2364975838","https://openalex.org/W2461965033","https://openalex.org/W2508695684","https://openalex.org/W2556786773","https://openalex.org/W2580118294","https://openalex.org/W2667478245","https://openalex.org/W2767362296","https://openalex.org/W2768540765","https://openalex.org/W2802016849","https://openalex.org/W2887867478","https://openalex.org/W2888807818","https://openalex.org/W2991098442","https://openalex.org/W2993788869","https://openalex.org/W2996863892","https://openalex.org/W3025574268","https://openalex.org/W3038458253","https://openalex.org/W3095699327","https://openalex.org/W3122004743","https://openalex.org/W4205243614","https://openalex.org/W4238513564","https://openalex.org/W4239800790","https://openalex.org/W4242467268","https://openalex.org/W4243342770","https://openalex.org/W6606199999","https://openalex.org/W6610616784","https://openalex.org/W6640713780","https://openalex.org/W6646867867","https://openalex.org/W6658167097","https://openalex.org/W6676915948","https://openalex.org/W6689834100","https://openalex.org/W6690300822","https://openalex.org/W6718675157","https://openalex.org/W7046966757"],"related_works":["https://openalex.org/W2082905089","https://openalex.org/W1994315292","https://openalex.org/W2896440266","https://openalex.org/W2001334765","https://openalex.org/W2899566494","https://openalex.org/W2046489066","https://openalex.org/W1976895068","https://openalex.org/W2316562281","https://openalex.org/W2235176939","https://openalex.org/W3171009362"],"abstract_inverted_index":{"Online":[0],"consumers":[1,20],"perceived":[2],"performing":[3],"an":[4,25],"online":[5,19,26,149],"transaction":[6],"as":[7],"risky.":[8],"The":[9,66],"inability":[10],"to":[11,23,37,43,92,107,125,146],"trust":[12,74,112,130,153],"the":[13,45,93,105,109,116,123,127,134,148],"website":[14,76,139],"is":[15],"one":[16,58],"reason":[17],"why":[18],"are":[21,35,41,99],"reluctant":[22],"perform":[24],"transaction.":[27],"In":[28],"this":[29,53],"research":[30,54],"study,":[31],"46":[32],"design":[33,77,101,120,144],"features":[34,39,102,121,145],"examined":[36],"identify":[38],"that":[40,103],"able":[42],"increase":[44,108,126,147],"value":[46],"of":[47,111,129,152],"trust.":[48],"Eighty-nine":[49],"individuals":[50],"participated":[51],"in":[52],"study.":[55],"Participants":[56],"completed":[57],"questionnaire":[59,67],"which":[60],"was":[61,89],"divided":[62],"into":[63],"four":[64],"parts.":[65],"collected":[68],"information":[69],"on":[70,154],"demographics,":[71],"personality":[72,136],"traits,":[73],"and":[75],"features.":[78],"Data":[79],"were":[80],"analysed":[81],"using":[82],"quantitative":[83],"statistical":[84],"methods.":[85],"A":[86],"pilot":[87],"test":[88],"conducted":[90],"prior":[91],"main":[94],"experiment.":[95],"Results":[96],"indicate":[97],"there":[98],"sixteen":[100],"have":[104],"ability":[106,124],"level":[110,128],"amongst":[113,131],"participants":[114,132],"with":[115,133],"neuroticism":[117],"trait.":[118,137],"Fourteen":[119],"had":[122],"conscientiousness":[135],"E-commerce":[138],"designers":[140],"could":[141],"use":[142],"these":[143],"consumer\u2019s":[150],"perception":[151],"e-commerce":[155],"websites.":[156]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":3}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2025-10-10T00:00:00"}
