{"id":"https://openalex.org/W3137973693","doi":"https://doi.org/10.3390/jtaer16040061","title":"Benefits First: Consumer Trust Repair in Mobile Commerce","display_name":"Benefits First: Consumer Trust Repair in Mobile Commerce","publication_year":2021,"publication_date":"2021-03-19","ids":{"openalex":"https://openalex.org/W3137973693","doi":"https://doi.org/10.3390/jtaer16040061","mag":"3137973693"},"language":"en","primary_location":{"id":"doi:10.3390/jtaer16040061","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer16040061","pdf_url":"https://www.mdpi.com/0718-1876/16/4/61/pdf?version=1616153323","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/0718-1876/16/4/61/pdf?version=1616153323","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110751226","display_name":"He-Da Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I75390827","display_name":"Beijing University of Chemical Technology","ror":"https://ror.org/00df5yc52","country_code":"CN","type":"education","lineage":["https://openalex.org/I75390827"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"He-Da Zhang","raw_affiliation_strings":["Department of Business Administration, Beijing University of Chemical Technology, Beijing 100029, China"],"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Beijing University of Chemical Technology, Beijing 100029, China","institution_ids":["https://openalex.org/I75390827"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047543214","display_name":"Shih\u2010Chih Chen","orcid":"https://orcid.org/0000-0002-0039-421X"},"institutions":[{"id":"https://openalex.org/I4387154394","display_name":"National Kaohsiung University of Science and Technology","ror":"https://ror.org/00hfj7g70","country_code":null,"type":"education","lineage":["https://openalex.org/I4387154394"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Shih-Chih Chen","raw_affiliation_strings":["Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung 82445, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung 82445, Taiwan","institution_ids":["https://openalex.org/I4387154394"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042370035","display_name":"Athapol Ruangkanjanases","orcid":"https://orcid.org/0000-0001-6766-5785"},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Athapol Ruangkanjanases","raw_affiliation_strings":["Chulalongkorn Business School, Chulalongkorn University, Bangkok 10330, Thailand"],"affiliations":[{"raw_affiliation_string":"Chulalongkorn Business School, Chulalongkorn University, Bangkok 10330, Thailand","institution_ids":["https://openalex.org/I158708052"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5042370035","https://openalex.org/A5047543214"],"corresponding_institution_ids":["https://openalex.org/I158708052","https://openalex.org/I4387154394"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1082},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1082},"fwci":5.0236,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.95472536,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"16","issue":"4","first_page":"1079","last_page":"1096"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transactional-leadership","display_name":"Transactional leadership","score":0.575276255607605},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5682178735733032},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.5292975902557373},{"id":"https://openalex.org/keywords/compensation","display_name":"Compensation (psychology)","score":0.5219333171844482},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.268300861120224},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.20173287391662598}],"concepts":[{"id":"https://openalex.org/C68489960","wikidata":"https://www.wikidata.org/wiki/Q2370659","display_name":"Transactional leadership","level":2,"score":0.575276255607605},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5682178735733032},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5292975902557373},{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.5219333171844482},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.268300861120224},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20173287391662598}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/jtaer16040061","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer16040061","pdf_url":"https://www.mdpi.com/0718-1876/16/4/61/pdf?version=1616153323","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:91e61619dea74654b7690454785cf94c","is_oa":true,"landing_page_url":"https://doaj.org/article/91e61619dea74654b7690454785cf94c","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research, Vol 16, Iss 4, Pp 1079-1096 (2021)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/0718-1876/16/4/61/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/jtaer16040061","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research; Volume 16; Issue 4; Pages: 1079-1096","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/jtaer16040061","is_oa":true,"landing_page_url":"https://doi.org/10.3390/jtaer16040061","pdf_url":"https://www.mdpi.com/0718-1876/16/4/61/pdf?version=1616153323","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3137973693.pdf","grobid_xml":"https://content.openalex.org/works/W3137973693.grobid-xml"},"referenced_works_count":62,"referenced_works":["https://openalex.org/W16182129","https://openalex.org/W1551700376","https://openalex.org/W1575023497","https://openalex.org/W1701983757","https://openalex.org/W1862683797","https://openalex.org/W1967906317","https://openalex.org/W1967998712","https://openalex.org/W1979298576","https://openalex.org/W1989573563","https://openalex.org/W1991118228","https://openalex.org/W1991680622","https://openalex.org/W2003076313","https://openalex.org/W2008434719","https://openalex.org/W2010420668","https://openalex.org/W2016521544","https://openalex.org/W2018832113","https://openalex.org/W2020587032","https://openalex.org/W2025806075","https://openalex.org/W2028216912","https://openalex.org/W2030981093","https://openalex.org/W2042653776","https://openalex.org/W2043450458","https://openalex.org/W2056333969","https://openalex.org/W2057403374","https://openalex.org/W2072998207","https://openalex.org/W2087946371","https://openalex.org/W2098594975","https://openalex.org/W2101359376","https://openalex.org/W2106096361","https://openalex.org/W2118549945","https://openalex.org/W2132351260","https://openalex.org/W2138755119","https://openalex.org/W2141389748","https://openalex.org/W2146385426","https://openalex.org/W2150238850","https://openalex.org/W2153367821","https://openalex.org/W2208632192","https://openalex.org/W2220381019","https://openalex.org/W2244058731","https://openalex.org/W2313319791","https://openalex.org/W2594915767","https://openalex.org/W2744762721","https://openalex.org/W2877538918","https://openalex.org/W2884192386","https://openalex.org/W2888807818","https://openalex.org/W2900130551","https://openalex.org/W2902537983","https://openalex.org/W2908934668","https://openalex.org/W2915183021","https://openalex.org/W2975232500","https://openalex.org/W2981167259","https://openalex.org/W2996476978","https://openalex.org/W2998588504","https://openalex.org/W3008631948","https://openalex.org/W3082667596","https://openalex.org/W3144406692","https://openalex.org/W4239270009","https://openalex.org/W4248181070","https://openalex.org/W4255659084","https://openalex.org/W6681106283","https://openalex.org/W6682411966","https://openalex.org/W6759362434"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W3125753688","https://openalex.org/W2789457579","https://openalex.org/W2810650007","https://openalex.org/W2289556198","https://openalex.org/W2105004554","https://openalex.org/W4220931858","https://openalex.org/W2379084545","https://openalex.org/W1954804336","https://openalex.org/W2909182005"],"abstract_inverted_index":{"The":[0,63,123],"purpose":[1],"of":[2,25,41,44,151],"this":[3],"study":[4],"is":[5,21,96],"to":[6],"explore":[7],"trust":[8,18,36,68,114,135,138,158],"repair":[9,159],"strategies":[10,40],"and":[11,30,51,79,90,109,145,153],"the":[12,34,42,59,93,107,116,120,128,132,134,157],"outcomes":[13],"in":[14,19,99,103,166],"mobile":[15],"(m-)commerce.":[16],"Consumer":[17],"m-commerce":[20],"a":[22,73,87],"calculus-based":[23],"form":[24],"trust;":[26],"service":[27],"failures,":[28],"\u201cinaction\u201d":[29],"\u201cexcessive":[31],"actions\u201d":[32],"are":[33,53],"typical":[35],"decline":[37],"situations.":[38,62],"Three":[39],"fulfillment":[43],"consumers\u2019":[45],"psychological":[46,76],"contract":[47,77],"for":[48],"compensation,":[49],"arousal,":[50],"regulation":[52,146],"proposed":[54],"as":[55],"trust-repaired":[56],"solutions":[57],"regarding":[58,148],"abovementioned":[60],"three":[61],"experimental":[64],"results":[65],"demonstrate":[66],"that":[67,80,127],"cannot":[69],"be":[70,83,140],"repaired":[71,84],"by":[72,85,143],"single":[74,88,108],"relational":[75,117],"strategy":[78,95,111,118,147],"it":[81],"can":[82,139],"both":[86,106],"transactional":[89],"interactive":[91,94,110],"strategy;":[92],"more":[97,129,133],"effective":[98],"competence-based":[100],"decline.":[101],"Second,":[102],"integrity-based":[104],"decline,":[105],"negatively":[112],"influence":[113],"repair;":[115],"has":[119,162],"strongest":[121],"effect.":[122],"\u201cboomerang":[124],"effect\u201d":[125],"shows":[126],"m-vendors":[130],"repair,":[131],"decreases.":[136],"Third,":[137],"repaired,":[141],"respectively":[142],"arousal":[144],"corresponding":[149],"situations":[150],"inaction":[152],"excessive":[154],"actions.":[155],"Finally,":[156],"paradox":[160],"(TRP)":[161],"not":[163],"been":[164],"verified":[165],"m-commerce.":[167]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2021-03-29T00:00:00"}