{"id":"https://openalex.org/W4303981344","doi":"https://doi.org/10.3390/informatics9040081","title":"Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior","display_name":"Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior","publication_year":2022,"publication_date":"2022-10-10","ids":{"openalex":"https://openalex.org/W4303981344","doi":"https://doi.org/10.3390/informatics9040081"},"language":"en","primary_location":{"id":"doi:10.3390/informatics9040081","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9040081","pdf_url":"https://www.mdpi.com/2227-9709/9/4/81/pdf?version=1665391155","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2227-9709/9/4/81/pdf?version=1665391155","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048209907","display_name":"Mohammad Amin Kuhail","orcid":"https://orcid.org/0000-0002-0000-0989"},"institutions":[{"id":"https://openalex.org/I91044093","display_name":"Zayed University","ror":"https://ror.org/03snqfa66","country_code":"AE","type":"education","lineage":["https://openalex.org/I91044093"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Mohammad Amin Kuhail","raw_affiliation_strings":["College of Interdisciplinary Studies, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-0000-0989","affiliations":[{"raw_affiliation_string":"College of Interdisciplinary Studies, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates","institution_ids":["https://openalex.org/I91044093"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101089824","display_name":"Justin Thomas","orcid":null},"institutions":[{"id":"https://openalex.org/I63098007","display_name":"Liverpool John Moores University","ror":"https://ror.org/04zfme737","country_code":"GB","type":"education","lineage":["https://openalex.org/I63098007"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Justin Thomas","raw_affiliation_strings":["School of Psychology, Liverpool John Moores University, Liverpool L3 5UX, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Psychology, Liverpool John Moores University, Liverpool L3 5UX, UK","institution_ids":["https://openalex.org/I63098007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015453226","display_name":"Salwa Alramlawi","orcid":"https://orcid.org/0000-0001-5398-2624"},"institutions":[{"id":"https://openalex.org/I106778892","display_name":"Princess Nourah bint Abdulrahman University","ror":"https://ror.org/05b0cyh02","country_code":"SA","type":"education","lineage":["https://openalex.org/I106778892"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Salwa Alramlawi","raw_affiliation_strings":["College of Computer and Information Sciences, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia"],"raw_orcid":"https://orcid.org/0000-0001-5398-2624","affiliations":[{"raw_affiliation_string":"College of Computer and Information Sciences, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia","institution_ids":["https://openalex.org/I106778892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101696585","display_name":"Syed Jawad Hussain Shah","orcid":"https://orcid.org/0000-0002-7181-2079"},"institutions":[{"id":"https://openalex.org/I75421653","display_name":"University of Missouri\u2013Kansas City","ror":"https://ror.org/01w0d5g70","country_code":"US","type":"education","lineage":["https://openalex.org/I75421653"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Syed Jawad Hussain Shah","raw_affiliation_strings":["School of Science and Engineering, University of Missouri-Kansas City, Kansas City, MO 64108, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Science and Engineering, University of Missouri-Kansas City, Kansas City, MO 64108, USA","institution_ids":["https://openalex.org/I75421653"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001383845","display_name":"Erik Thornquist","orcid":"https://orcid.org/0000-0001-6847-573X"},"institutions":[{"id":"https://openalex.org/I91044093","display_name":"Zayed University","ror":"https://ror.org/03snqfa66","country_code":"AE","type":"education","lineage":["https://openalex.org/I91044093"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Erik Thornquist","raw_affiliation_strings":["College of Technological Innovation, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Technological Innovation, Zayed University, Abu Dhabi P.O. Box 144534, United Arab Emirates","institution_ids":["https://openalex.org/I91044093"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5048209907"],"corresponding_institution_ids":["https://openalex.org/I91044093"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":5.3423,"has_fulltext":true,"cited_by_count":58,"citation_normalized_percentile":{"value":0.96267501,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"9","issue":"4","first_page":"81","last_page":"81"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9805999994277954,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9772999882698059,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9449690580368042},{"id":"https://openalex.org/keywords/conscientiousness","display_name":"Conscientiousness","score":0.8426123857498169},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.8011345267295837},{"id":"https://openalex.org/keywords/agreeableness","display_name":"Agreeableness","score":0.7448704242706299},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.7011528611183167},{"id":"https://openalex.org/keywords/extraversion-and-introversion","display_name":"Extraversion and introversion","score":0.6175639629364014},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5264124274253845},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.4653383791446686},{"id":"https://openalex.org/keywords/personality-psychology","display_name":"Personality psychology","score":0.43716001510620117},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18884479999542236},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15657708048820496}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9449690580368042},{"id":"https://openalex.org/C172141706","wikidata":"https://www.wikidata.org/wiki/Q1307067","display_name":"Conscientiousness","level":5,"score":0.8426123857498169},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.8011345267295837},{"id":"https://openalex.org/C170760736","wikidata":"https://www.wikidata.org/wiki/Q380358","display_name":"Agreeableness","level":5,"score":0.7448704242706299},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7011528611183167},{"id":"https://openalex.org/C127816348","wikidata":"https://www.wikidata.org/wiki/Q127588","display_name":"Extraversion and introversion","level":4,"score":0.6175639629364014},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5264124274253845},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.4653383791446686},{"id":"https://openalex.org/C25908422","wikidata":"https://www.wikidata.org/wiki/Q271716","display_name":"Personality psychology","level":3,"score":0.43716001510620117},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18884479999542236},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15657708048820496}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.3390/informatics9040081","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9040081","pdf_url":"https://www.mdpi.com/2227-9709/9/4/81/pdf?version=1665391155","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},{"id":"pmh:oai:researchonline.ljmu.ac.uk:19585","is_oa":false,"landing_page_url":"https://orcid.org/0000-0002-0000-0989","pdf_url":null,"source":{"id":"https://openalex.org/S4306401246","display_name":"Liverpool John Moores University","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63098007","host_organization_name":"Liverpool John Moores University","host_organization_lineage":["https://openalex.org/I63098007"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:doaj.org/article:44b36611734c47cfa98820684426cf91","is_oa":true,"landing_page_url":"https://doaj.org/article/44b36611734c47cfa98820684426cf91","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Informatics, Vol 9, Iss 4, p 81 (2022)","raw_type":"article"},{"id":"pmh:oai:gesis.izsoz.de:document/99903","is_oa":false,"landing_page_url":"https://www.ssoar.info/ssoar/handle/document/99903","pdf_url":null,"source":{"id":"https://openalex.org/S4306401996","display_name":"Social Science Open Access Repository (GESIS \u2013 Leibniz Institute for the Social Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210101898","host_organization_name":"GESIS - Leibniz Institute for the Social Sciences","host_organization_lineage":["https://openalex.org/I4210101898"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"1-24","raw_type":"Zeitschriftenartikel"},{"id":"pmh:oai:mdpi.com:/2227-9709/9/4/81/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/informatics9040081","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Informatics; Volume 9; Issue 4; Pages: 81","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/informatics9040081","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9040081","pdf_url":"https://www.mdpi.com/2227-9709/9/4/81/pdf?version=1665391155","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","display_name":"Gender equality","score":0.6200000047683716}],"awards":[{"id":"https://openalex.org/G6429185339","display_name":null,"funder_award_id":"R20131","funder_id":"https://openalex.org/F4320325295","funder_display_name":"Zayed University"}],"funders":[{"id":"https://openalex.org/F4320325295","display_name":"Zayed University","ror":"https://ror.org/03snqfa66"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4303981344.pdf","grobid_xml":"https://content.openalex.org/works/W4303981344.grobid-xml"},"referenced_works_count":74,"referenced_works":["https://openalex.org/W837827503","https://openalex.org/W1555414560","https://openalex.org/W1641003075","https://openalex.org/W1709494938","https://openalex.org/W1966763002","https://openalex.org/W1979378757","https://openalex.org/W1985354288","https://openalex.org/W1987970830","https://openalex.org/W2025380177","https://openalex.org/W2038896286","https://openalex.org/W2040737344","https://openalex.org/W2041282815","https://openalex.org/W2041459575","https://openalex.org/W2067873718","https://openalex.org/W2110078189","https://openalex.org/W2114968482","https://openalex.org/W2115474071","https://openalex.org/W2130678688","https://openalex.org/W2155100223","https://openalex.org/W2159316671","https://openalex.org/W2164772857","https://openalex.org/W2165079349","https://openalex.org/W2166061228","https://openalex.org/W2273617670","https://openalex.org/W2294044876","https://openalex.org/W2423024114","https://openalex.org/W2473137168","https://openalex.org/W2591226236","https://openalex.org/W2591974035","https://openalex.org/W2595273079","https://openalex.org/W2611049140","https://openalex.org/W2724317853","https://openalex.org/W2759491482","https://openalex.org/W2768262152","https://openalex.org/W2772103329","https://openalex.org/W2790203413","https://openalex.org/W2807551929","https://openalex.org/W2811055954","https://openalex.org/W2891577900","https://openalex.org/W2924196385","https://openalex.org/W2935711174","https://openalex.org/W2941327948","https://openalex.org/W2941540847","https://openalex.org/W2951035168","https://openalex.org/W2974124990","https://openalex.org/W3007095393","https://openalex.org/W3031856734","https://openalex.org/W3036081459","https://openalex.org/W3039973605","https://openalex.org/W3040037821","https://openalex.org/W3100581793","https://openalex.org/W3119013717","https://openalex.org/W3125136300","https://openalex.org/W3127685069","https://openalex.org/W3134001895","https://openalex.org/W3172797665","https://openalex.org/W3175002730","https://openalex.org/W3185854663","https://openalex.org/W3211423656","https://openalex.org/W4205243614","https://openalex.org/W4205776509","https://openalex.org/W4213240252","https://openalex.org/W4225091475","https://openalex.org/W4236625609","https://openalex.org/W4242755442","https://openalex.org/W4254114958","https://openalex.org/W4281655305","https://openalex.org/W4284991798","https://openalex.org/W4320081749","https://openalex.org/W4390911317","https://openalex.org/W6637799396","https://openalex.org/W6697375163","https://openalex.org/W6756931096","https://openalex.org/W6791166397"],"related_works":["https://openalex.org/W2030868578","https://openalex.org/W2905413927","https://openalex.org/W2326877552","https://openalex.org/W3216037536","https://openalex.org/W2967916203","https://openalex.org/W2744174221","https://openalex.org/W1890366823","https://openalex.org/W1963832455","https://openalex.org/W2342039239","https://openalex.org/W4293539913"],"abstract_inverted_index":{"Chatbots":[0],"with":[1,96,100],"personality":[2,42,53,132,166],"have":[3,35],"been":[4],"shown":[5],"to":[6,139],"affect":[7],"engagement":[8],"and":[9,22,46,62,122,137,171],"user":[10,44],"subjective":[11],"satisfaction.":[12,47],"Yet,":[13],"the":[14,38,49,66,105,116,128,141,155,184],"design":[15,81],"of":[16,40,51,65,82,93,104,115,130,154,164,187],"most":[17],"chatbots":[18,34],"focuses":[19],"on":[20,32,43,54,127,133,167],"functionality":[21],"accuracy":[23],"rather":[24],"than":[25],"an":[26,94],"interpersonal":[27],"communication":[28],"style.":[29],"Existing":[30],"studies":[31],"personality-imbued":[33,84,156],"mostly":[36],"assessed":[37,145],"effect":[39,129],"chatbot":[41,52,85,131,165,169],"preference":[45],"However,":[48],"influence":[50],"behavioral":[55],"qualities,":[56],"such":[57],"as":[58],"users\u2019":[59],"trust,":[60,134],"engagement,":[61,136,173],"perceived":[63,168],"authenticity":[64,170],"chatbots,":[67],"is":[68],"largely":[69],"unexplored.":[70],"To":[71],"bridge":[72],"this":[73,75],"gap,":[74],"study":[76],"contributes:":[77],"(1)":[78],"A":[79],"detailed":[80],"a":[83,149,161,180],"used":[86],"in":[87,151,183],"academic":[88],"advising.":[89],"(2)":[90],"Empirical":[91],"findings":[92,159],"experiment":[95,125],"students":[97],"who":[98],"interacted":[99],"three":[101,117],"different":[102],"versions":[103],"chatbot.":[106,142],"Each":[107],"version,":[108],"vetted":[109],"by":[110],"psychology":[111],"experts,":[112],"represents":[113],"one":[114],"dominant":[118],"traits,":[119],"agreeableness,":[120],"conscientiousness,":[121],"extraversion.":[123],"The":[124],"focused":[126],"authenticity,":[135],"intention":[138],"use":[140],"Furthermore,":[143],"we":[144],"whether":[146],"gender":[147,176],"plays":[148],"role":[150,182],"students\u2019":[152,185],"perception":[153,186],"chatbots.":[157,188],"Our":[158],"show":[160],"positive":[162],"impact":[163],"intended":[172],"while":[174],"student":[175],"does":[177],"not":[178],"play":[179],"significant":[181]},"counts_by_year":[{"year":2026,"cited_by_count":12},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":22},{"year":2023,"cited_by_count":9}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2022-10-10T00:00:00"}
