{"id":"https://openalex.org/W4221130011","doi":"https://doi.org/10.3390/informatics9010022","title":"Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare","display_name":"Social Media and Social Support: A Framework for Patient Satisfaction in Healthcare","publication_year":2022,"publication_date":"2022-03-04","ids":{"openalex":"https://openalex.org/W4221130011","doi":"https://doi.org/10.3390/informatics9010022"},"language":"en","primary_location":{"id":"doi:10.3390/informatics9010022","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9010022","pdf_url":"https://www.mdpi.com/2227-9709/9/1/22/pdf?version=1646639126","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2227-9709/9/1/22/pdf?version=1646639126","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072907020","display_name":"Md Irfanuzzaman Khan","orcid":"https://orcid.org/0000-0003-2671-7053"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Md Irfanuzzaman Khan","raw_affiliation_strings":["Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia"],"raw_orcid":"https://orcid.org/0000-0003-2671-7053","affiliations":[{"raw_affiliation_string":"Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia","institution_ids":["https://openalex.org/I188329596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014676354","display_name":"Zoeb Ur Rahman","orcid":"https://orcid.org/0009-0000-1627-7491"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zoeb Ur Rahman","raw_affiliation_strings":["London School of Commerce, Dhaka Centre, Dhaka 1212, Bangladesh"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"London School of Commerce, Dhaka Centre, Dhaka 1212, Bangladesh","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081543573","display_name":"Abu Saleh","orcid":"https://orcid.org/0000-0003-3759-1521"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"M. Abu Saleh","raw_affiliation_strings":["Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia","institution_ids":["https://openalex.org/I188329596"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103707350","display_name":"Saeed Uz Zaman Khan","orcid":null},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Saeed Uz Zaman Khan","raw_affiliation_strings":["Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Canberra Business School, University of Canberra Bruce Campus, Canberra 2617, Australia","institution_ids":["https://openalex.org/I188329596"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5072907020"],"corresponding_institution_ids":["https://openalex.org/I188329596"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":1.7738,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.83427932,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"9","issue":"1","first_page":"22","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12027","display_name":"Social Media in Health Education","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3306","display_name":"Health"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12027","display_name":"Social Media in Health Education","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3306","display_name":"Health"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empowerment","display_name":"Empowerment","score":0.7754716277122498},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6740963459014893},{"id":"https://openalex.org/keywords/social-support","display_name":"Social support","score":0.6705233454704285},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6173107624053955},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6082121133804321},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6080300807952881},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.5606794953346252},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5406879782676697},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"Patient satisfaction","score":0.5054609775543213},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.46460407972335815},{"id":"https://openalex.org/keywords/patient-empowerment","display_name":"Patient Empowerment","score":0.456229031085968},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3211432993412018},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.2771519422531128},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.21326053142547607},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1417827606201172},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.08903351426124573}],"concepts":[{"id":"https://openalex.org/C20555606","wikidata":"https://www.wikidata.org/wiki/Q868575","display_name":"Empowerment","level":2,"score":0.7754716277122498},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6740963459014893},{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.6705233454704285},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6173107624053955},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6082121133804321},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6080300807952881},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.5606794953346252},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5406879782676697},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5054609775543213},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.46460407972335815},{"id":"https://openalex.org/C2909500400","wikidata":"https://www.wikidata.org/wiki/Q7144993","display_name":"Patient Empowerment","level":3,"score":0.456229031085968},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3211432993412018},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.2771519422531128},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.21326053142547607},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1417827606201172},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08903351426124573},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/informatics9010022","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9010022","pdf_url":"https://www.mdpi.com/2227-9709/9/1/22/pdf?version=1646639126","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:b9a5fe75f62640dbb6730fa95821501d","is_oa":true,"landing_page_url":"https://doaj.org/article/b9a5fe75f62640dbb6730fa95821501d","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Informatics, Vol 9, Iss 1, p 22 (2022)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/2227-9709/9/1/22/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/informatics9010022","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Informatics; Volume 9; Issue 1; Pages: 22","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/informatics9010022","is_oa":true,"landing_page_url":"https://doi.org/10.3390/informatics9010022","pdf_url":"https://www.mdpi.com/2227-9709/9/1/22/pdf?version=1646639126","source":{"id":"https://openalex.org/S2738238905","display_name":"Informatics","issn_l":"2227-9709","issn":["2227-9709"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Informatics","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4221130011.pdf","grobid_xml":"https://content.openalex.org/works/W4221130011.grobid-xml"},"referenced_works_count":70,"referenced_works":["https://openalex.org/W1512083515","https://openalex.org/W1599753191","https://openalex.org/W1884132363","https://openalex.org/W1971963695","https://openalex.org/W1972479177","https://openalex.org/W1973434331","https://openalex.org/W1996477160","https://openalex.org/W2011447549","https://openalex.org/W2012834123","https://openalex.org/W2029725407","https://openalex.org/W2032482245","https://openalex.org/W2036007550","https://openalex.org/W2051002008","https://openalex.org/W2052369913","https://openalex.org/W2059735657","https://openalex.org/W2061871588","https://openalex.org/W2064339633","https://openalex.org/W2066026231","https://openalex.org/W2082456703","https://openalex.org/W2085922052","https://openalex.org/W2095995897","https://openalex.org/W2097439493","https://openalex.org/W2117512639","https://openalex.org/W2118444612","https://openalex.org/W2121583115","https://openalex.org/W2123338733","https://openalex.org/W2128404949","https://openalex.org/W2129025140","https://openalex.org/W2130040909","https://openalex.org/W2131339264","https://openalex.org/W2132233937","https://openalex.org/W2133707304","https://openalex.org/W2147073231","https://openalex.org/W2156605126","https://openalex.org/W2169205257","https://openalex.org/W2197566569","https://openalex.org/W2315849398","https://openalex.org/W2335619979","https://openalex.org/W2345019564","https://openalex.org/W2478761500","https://openalex.org/W2512433998","https://openalex.org/W2569480769","https://openalex.org/W2572227972","https://openalex.org/W2589316043","https://openalex.org/W2606469870","https://openalex.org/W2626218466","https://openalex.org/W2753913077","https://openalex.org/W2765610616","https://openalex.org/W2766038616","https://openalex.org/W2772521490","https://openalex.org/W2784914332","https://openalex.org/W2802276943","https://openalex.org/W2912172940","https://openalex.org/W2947720720","https://openalex.org/W2998540104","https://openalex.org/W3005184674","https://openalex.org/W3005310633","https://openalex.org/W3018419633","https://openalex.org/W3021730278","https://openalex.org/W3041267828","https://openalex.org/W3043905212","https://openalex.org/W3090482705","https://openalex.org/W3092513898","https://openalex.org/W3110854850","https://openalex.org/W3111543488","https://openalex.org/W3124199644","https://openalex.org/W3176791729","https://openalex.org/W4234082134","https://openalex.org/W4235678817","https://openalex.org/W4247140078"],"related_works":["https://openalex.org/W3016239368","https://openalex.org/W2402755139","https://openalex.org/W4249944690","https://openalex.org/W2353808877","https://openalex.org/W2617933746","https://openalex.org/W4250461019","https://openalex.org/W3128477277","https://openalex.org/W2433326552","https://openalex.org/W2165061519","https://openalex.org/W2412587245"],"abstract_inverted_index":{"Social":[0],"media":[1,18,202],"has":[2,19,38],"been":[3],"a":[4,44,68,85,193],"powerful":[5],"source":[6],"of":[7,57,77,95,168],"social":[8,17,30,41,58,96,201],"support":[9,42,59,97,149,154,160],"for":[10,60,88,196,208],"health":[11,48,188],"consumers.":[12],"In":[13,171],"the":[14,27,55,72,90,105,166,187,200],"healthcare":[15,209],"sector,":[16],"thrived,":[20],"building":[21],"on":[22,47],"various":[23],"dynamic":[24],"platforms":[25],"supporting":[26],"connection":[28],"between":[29,92,108],"relationships,":[31],"health,":[32],"and":[33,83,98,111,141,158],"wellbeing.":[34],"While":[35],"prior":[36],"research":[37],"shown":[39],"that":[40,65,147],"exerts":[43],"positive":[45],"impact":[46],"outcomes,":[49],"there":[50,66],"is":[51,67,80],"scant":[52],"literature":[53,190],"examining":[54],"implications":[56],"patient":[61,99,109,112,169,173,177,197,214],"satisfaction,":[62],"which":[63,204],"suggests":[64],"profound":[69],"gap":[70],"in":[71,199,212],"extant":[73],"literature.":[74],"The":[75,101,114,182],"objective":[76],"this":[78],"study":[79,102],"to":[81,186],"develop":[82],"test":[84],"theoretical":[86],"model":[87,116],"understanding":[89],"relationship":[91,107],"different":[93],"dimensions":[94],"empowerment.":[100,170],"further":[103],"investigates":[104],"debated":[106],"empowerment":[110,174,215],"satisfaction.":[113],"measurement":[115],"indicated":[117],"an":[118],"acceptable":[119],"fit":[120],"(\u03c72":[121],"=":[122,127,130,133,136,139,143],"260.226;":[123],"df,":[124],"107,":[125],"\u03c72/df":[126],"2.432,":[128],"RMSEA":[129],"0.07,":[131],"GFI":[132],"0.90,":[134],"IFI":[135],"0.95,":[137],"TLI":[138],"0.94,":[140],"CFI":[142],"0.95).":[144],"Findings":[145],"indicate":[146],"emotional":[148],"(p":[150,155,161,179],"&lt;":[151,156,162,180],"0.001),":[152],"information":[153],"0.05),":[157],"network":[159],"0.001)":[163],"positively":[164,175],"influence":[165],"notion":[167],"turn,":[172],"influences":[176],"satisfaction":[178,198],"0.001).":[181],"proposed":[183],"framework":[184,195],"contributes":[185],"communication":[189],"by":[191],"introducing":[192],"novel":[194],"context,":[203],"provides":[205],"important":[206],"inputs":[207],"service":[210],"providers":[211],"developing":[213],"strategies.":[216]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2022-04-03T00:00:00"}
