{"id":"https://openalex.org/W4416402340","doi":"https://doi.org/10.3390/info16111012","title":"Digital Innovation Through Behavioural Analytics: Evidence from Acquisition Channels and Engagement in Global Cruise Firms","display_name":"Digital Innovation Through Behavioural Analytics: Evidence from Acquisition Channels and Engagement in Global Cruise Firms","publication_year":2025,"publication_date":"2025-11-20","ids":{"openalex":"https://openalex.org/W4416402340","doi":"https://doi.org/10.3390/info16111012"},"language":"en","primary_location":{"id":"doi:10.3390/info16111012","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info16111012","pdf_url":"https://www.mdpi.com/2078-2489/16/11/1012/pdf?version=1763624603","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/16/11/1012/pdf?version=1763624603","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020107874","display_name":"Dimitrios P. Reklitis","orcid":"https://orcid.org/0000-0001-6857-6012"},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Dimitrios P. Reklitis","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":"https://orcid.org/0000-0001-6857-6012","affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048905051","display_name":"Nikolaos T. Giannakopoulos","orcid":"https://orcid.org/0000-0002-4480-5893"},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Nikolaos T. Giannakopoulos","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":"https://orcid.org/0000-0002-4480-5893","affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068775302","display_name":"Marina C. Terzi","orcid":"https://orcid.org/0009-0002-8461-6621"},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Marina C. Terzi","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":"https://orcid.org/0009-0002-8461-6621","affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049811978","display_name":"\u0394\u03b1\u03bc\u03b9\u03b1\u03bd\u03cc\u03c2 \u03a0. \u03a3\u03b1\u03ba\u03ac\u03c2","orcid":"https://orcid.org/0000-0002-2253-8966"},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Damianos P. Sakas","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":"https://orcid.org/0000-0002-2253-8966","affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5120460875","display_name":"Stylianos K. Tountas","orcid":null},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Stylianos K. Tountas","raw_affiliation_strings":["Faculty of Electrical Engineering, School of Electrical and Computer Engineering, Technical University of Athens, Zografou Campus 9, IroonPolytechniou Str., 157 72 Athens, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Electrical Engineering, School of Electrical and Computer Engineering, Technical University of Athens, Zografou Campus 9, IroonPolytechniou Str., 157 72 Athens, Greece","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023384878","display_name":"\u039d\u03af\u03ba\u03bf\u03c2 \u039a\u03b1\u03bd\u03ad\u03bb\u03bb\u03bf\u03c2","orcid":"https://orcid.org/0000-0001-5572-2025"},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Nikos Kanellos","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016124184","display_name":"Panagiotis Reklitis","orcid":null},"institutions":[{"id":"https://openalex.org/I109954829","display_name":"Agricultural University of Athens","ror":"https://ror.org/03xawq568","country_code":"GR","type":"education","lineage":["https://openalex.org/I109954829"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Panagiotis Reklitis","raw_affiliation_strings":["BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BICTEVAC Laboratory\u2014Business Information and Communication Technologies in Value Chains, Department of Agribusiness and Supply Chain Management, School of Applied Economics and Social Sciences, Agricultural University of Athens, 118 55 Athens, Greece","institution_ids":["https://openalex.org/I109954829"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5020107874"],"corresponding_institution_ids":["https://openalex.org/I109954829"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.39087267,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"16","issue":"11","first_page":"1012","last_page":"1012"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.4462999999523163,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.4462999999523163,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.04190000146627426,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.03970000147819519,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.5615000128746033},{"id":"https://openalex.org/keywords/diversification","display_name":"Diversification (marketing strategy)","score":0.527400016784668},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5242000222206116},{"id":"https://openalex.org/keywords/cruise","display_name":"Cruise","score":0.46380001306533813},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.44760000705718994},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.436599999666214},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.40139999985694885},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.32829999923706055},{"id":"https://openalex.org/keywords/reciprocity","display_name":"Reciprocity (cultural anthropology)","score":0.32420000433921814}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5814999938011169},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5615000128746033},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5579000115394592},{"id":"https://openalex.org/C180916674","wikidata":"https://www.wikidata.org/wiki/Q3711935","display_name":"Diversification (marketing strategy)","level":2,"score":0.527400016784668},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5242000222206116},{"id":"https://openalex.org/C2778821358","wikidata":"https://www.wikidata.org/wiki/Q2063640","display_name":"Cruise","level":2,"score":0.46380001306533813},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.44760000705718994},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.436599999666214},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.40139999985694885},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3781999945640564},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34929999709129333},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.32829999923706055},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.32420000433921814},{"id":"https://openalex.org/C44210515","wikidata":"https://www.wikidata.org/wiki/Q16968978","display_name":"Bespoke","level":2,"score":0.2994000017642975},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.29249998927116394},{"id":"https://openalex.org/C202269582","wikidata":"https://www.wikidata.org/wiki/Q2644277","display_name":"Complementarity (molecular biology)","level":2,"score":0.2906000018119812},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.28870001435279846},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.28139999508857727},{"id":"https://openalex.org/C2777220311","wikidata":"https://www.wikidata.org/wiki/Q6423340","display_name":"Knowledge acquisition","level":2,"score":0.28029999136924744},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.2782999873161316},{"id":"https://openalex.org/C2776854237","wikidata":"https://www.wikidata.org/wiki/Q6031064","display_name":"Information sharing","level":2,"score":0.27090001106262207},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.27059999108314514},{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.26460000872612},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.2614000141620636},{"id":"https://openalex.org/C2776135927","wikidata":"https://www.wikidata.org/wiki/Q5242559","display_name":"Referral","level":2,"score":0.25870001316070557},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2578999996185303},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.25429999828338623},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.25380000472068787},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.25209999084472656}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/info16111012","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info16111012","pdf_url":"https://www.mdpi.com/2078-2489/16/11/1012/pdf?version=1763624603","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:eff91a73f073416dafbf1431419a2940","is_oa":true,"landing_page_url":"https://doaj.org/article/eff91a73f073416dafbf1431419a2940","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 16, Iss 11, p 1012 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/info16111012","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info16111012","pdf_url":"https://www.mdpi.com/2078-2489/16/11/1012/pdf?version=1763624603","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4416402340.pdf","grobid_xml":"https://content.openalex.org/works/W4416402340.grobid-xml"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W2476718972","https://openalex.org/W2603796166","https://openalex.org/W2755142939","https://openalex.org/W2896886480","https://openalex.org/W2945343630","https://openalex.org/W2986968371","https://openalex.org/W3011441444","https://openalex.org/W3094178485","https://openalex.org/W3132313777","https://openalex.org/W3159460373","https://openalex.org/W3194945445","https://openalex.org/W3208843561","https://openalex.org/W4210402537","https://openalex.org/W4281681053","https://openalex.org/W4281739847","https://openalex.org/W4285252053","https://openalex.org/W4292641515","https://openalex.org/W4303833037","https://openalex.org/W4307270160","https://openalex.org/W4312171506","https://openalex.org/W4317503039","https://openalex.org/W4323665207","https://openalex.org/W4323928864","https://openalex.org/W4368362915","https://openalex.org/W4377242167","https://openalex.org/W4386252317","https://openalex.org/W4387814391","https://openalex.org/W4388223570","https://openalex.org/W4389719284","https://openalex.org/W4389777138","https://openalex.org/W4391288370","https://openalex.org/W4391777763","https://openalex.org/W4391782163","https://openalex.org/W4398144355","https://openalex.org/W4399981915","https://openalex.org/W4400339626","https://openalex.org/W4403811374","https://openalex.org/W4406180673","https://openalex.org/W4409409671","https://openalex.org/W4410780645","https://openalex.org/W4410956764","https://openalex.org/W4411278330","https://openalex.org/W4411960541"],"related_works":[],"abstract_inverted_index":{"Digital":[0],"transformation":[1],"has":[2],"reshaped":[3],"how":[4,37,168],"cruise":[5,56],"firms":[6,171],"acquire,":[7],"engage":[8],"and":[9,42,50,73,93,103,147,158,178],"retain":[10],"customers.":[11],"However,":[12],"existing":[13],"research":[14],"rarely":[15],"integrates":[16],"these":[17],"behavioural":[18,137,173],"dimensions":[19],"within":[20,113],"a":[21,28,124,163],"unified":[22],"analytical":[23],"framework.":[24],"This":[25],"study":[26],"applies":[27],"hybrid":[29],"regression\u2013Fuzzy":[30],"Cognitive":[31],"Mapping":[32],"(FCM)":[33],"approach":[34],"to":[35,90,154],"examine":[36],"acquisition":[38],"channels,":[39,75],"engagement":[40],"indicators":[41],"online":[43],"reputation":[44,104],"metrics":[45],"jointly":[46],"shape":[47],"website":[48],"performance":[49],"digital":[51,115,148],"innovation":[52],"among":[53],"leading":[54],"global":[55],"operators.":[57],"Using":[58],"multi-source":[59],"web-analytics":[60],"data,":[61],"regression":[62],"models":[63],"identify":[64],"the":[65,114,131],"direct":[66],"predictive":[67],"effects":[68],"of":[69],"organic,":[70],"paid,":[71],"referral":[72,94],"email":[74],"while":[76],"FCM":[77],"captures":[78],"their":[79],"non-linear":[80],"feedback":[81],"dynamics.":[82],"Results":[83],"reveal":[84,110],"that":[85,143],"visibility":[86],"does":[87],"not":[88,99],"equate":[89],"engagement:":[91],"organic":[92],"traffic":[95],"drive":[96],"exposure":[97],"but":[98],"depth,":[100],"whereas":[101],"authority":[102],"mediate":[105],"engagement\u2013performance":[106],"relationships.":[107],"Scenario":[108],"simulations":[109],"asymmetric":[111],"responses":[112],"ecosystem.":[116],"Consequently,":[117],"balanced,":[118],"knowledge-driven":[119],"channel":[120],"diversification":[121],"emerges":[122],"as":[123,139],"key":[125],"strategic":[126,176],"advantage.":[127,181],"The":[128,150],"findings":[129],"extend":[130],"Knowledge-Based":[132],"View":[133],"(KBV)":[134],"by":[135],"conceptualising":[136],"analytics":[138,157],"organisational":[140],"knowledge":[141,177],"resources":[142],"enable":[144],"adaptive":[145],"learning":[146],"innovation.":[149],"proposed":[151],"framework":[152],"contributes":[153],"both":[155],"tourism":[156],"information":[159,174],"systems":[160],"research,":[161],"offering":[162],"scalable":[164],"model":[165],"for":[166],"understanding":[167],"data-intensive":[169],"service":[170],"convert":[172],"into":[175],"sustainable":[179],"competitive":[180]},"counts_by_year":[],"updated_date":"2026-08-18T07:49:30.821534","created_date":"2025-11-20T00:00:00"}
