{"id":"https://openalex.org/W4399388768","doi":"https://doi.org/10.3390/info15060334","title":"Network Structure of Online Customer Reviews and Online Hotel Reviews: A Systematic Literature Review","display_name":"Network Structure of Online Customer Reviews and Online Hotel Reviews: A Systematic Literature Review","publication_year":2024,"publication_date":"2024-06-06","ids":{"openalex":"https://openalex.org/W4399388768","doi":"https://doi.org/10.3390/info15060334"},"language":"en","primary_location":{"id":"doi:10.3390/info15060334","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15060334","pdf_url":"https://www.mdpi.com/2078-2489/15/6/334/pdf?version=1717667205","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/15/6/334/pdf?version=1717667205","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008176582","display_name":"Maria Helena de Aguiar Pereira e Pestana","orcid":null},"institutions":[{"id":"https://openalex.org/I110026055","display_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","ror":"https://ror.org/014837179","country_code":"PT","type":"education","lineage":["https://openalex.org/I110026055"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Maria Helena Pestana","raw_affiliation_strings":["Department of Quantitative Methods of Business and Management, University Institute of Lisbon (ISCTE-IUL), 1649-026 Lisbon, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Quantitative Methods of Business and Management, University Institute of Lisbon (ISCTE-IUL), 1649-026 Lisbon, Portugal","institution_ids":["https://openalex.org/I110026055"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5099034379","display_name":"Manuel Gageiro","orcid":null},"institutions":[{"id":"https://openalex.org/I47508984","display_name":"Imperial College London","ror":"https://ror.org/041kmwe10","country_code":"GB","type":"education","lineage":["https://openalex.org/I47508984"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Manuel Gageiro","raw_affiliation_strings":["Imperial College London, Exhibition Rd, South Kensington, London SW7 2AZ, UK"],"affiliations":[{"raw_affiliation_string":"Imperial College London, Exhibition Rd, South Kensington, London SW7 2AZ, UK","institution_ids":["https://openalex.org/I47508984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031610023","display_name":"Jos\u00e9 Ant\u00f3nio C. Santos","orcid":"https://orcid.org/0000-0002-2675-3487"},"institutions":[{"id":"https://openalex.org/I71503853","display_name":"University of Algarve","ror":"https://ror.org/014g34x36","country_code":"PT","type":"education","lineage":["https://openalex.org/I71503853"]},{"id":"https://openalex.org/I82767444","display_name":"Universidad de M\u00e1laga","ror":"https://ror.org/036b2ww28","country_code":"ES","type":"education","lineage":["https://openalex.org/I82767444"]}],"countries":["ES","PT"],"is_corresponding":true,"raw_author_name":"Jos\u00e9 Ant\u00f3nio C. Santos","raw_affiliation_strings":["Faculty of Tourism, University of Malaga, C. de Le\u00f3n Tolstoi, 4, Puerto de la Torre, 29010 Malaga, Spain","Research Centre for Tourism, Sustainability and Tourism (CinTurs), Universidade do Algarve, Campus de Gambelas, Edif\u00edcio 8, 8005-139 Faro, Portugal","School of Management, Hospitality and Tourism (ESGHT), Universidade do Algarve, Campus da Penha, 8005-246 Faro, Portugal"],"affiliations":[{"raw_affiliation_string":"Faculty of Tourism, University of Malaga, C. de Le\u00f3n Tolstoi, 4, Puerto de la Torre, 29010 Malaga, Spain","institution_ids":["https://openalex.org/I82767444"]},{"raw_affiliation_string":"Research Centre for Tourism, Sustainability and Tourism (CinTurs), Universidade do Algarve, Campus de Gambelas, Edif\u00edcio 8, 8005-139 Faro, Portugal","institution_ids":["https://openalex.org/I71503853"]},{"raw_affiliation_string":"School of Management, Hospitality and Tourism (ESGHT), Universidade do Algarve, Campus da Penha, 8005-246 Faro, Portugal","institution_ids":["https://openalex.org/I71503853"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001839177","display_name":"Margarida Cust\u00f3dio Santos","orcid":"https://orcid.org/0000-0003-3383-5699"},"institutions":[{"id":"https://openalex.org/I71503853","display_name":"University of Algarve","ror":"https://ror.org/014g34x36","country_code":"PT","type":"education","lineage":["https://openalex.org/I71503853"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Margarida Cust\u00f3dio Santos","raw_affiliation_strings":["Research Centre for Tourism, Sustainability and Tourism (CinTurs), Universidade do Algarve, Campus de Gambelas, Edif\u00edcio 8, 8005-139 Faro, Portugal","School of Management, Hospitality and Tourism (ESGHT), Universidade do Algarve, Campus da Penha, 8005-246 Faro, Portugal"],"affiliations":[{"raw_affiliation_string":"Research Centre for Tourism, Sustainability and Tourism (CinTurs), Universidade do Algarve, Campus de Gambelas, Edif\u00edcio 8, 8005-139 Faro, Portugal","institution_ids":["https://openalex.org/I71503853"]},{"raw_affiliation_string":"School of Management, Hospitality and Tourism (ESGHT), Universidade do Algarve, Campus da Penha, 8005-246 Faro, Portugal","institution_ids":["https://openalex.org/I71503853"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5031610023"],"corresponding_institution_ids":["https://openalex.org/I71503853","https://openalex.org/I82767444"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":3.3205,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.9209413,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"15","issue":"6","first_page":"334","last_page":"334"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/systematic-review","display_name":"Systematic review","score":0.5681211948394775},{"id":"https://openalex.org/keywords/medline","display_name":"MEDLINE","score":0.1100822389125824},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08170580863952637}],"concepts":[{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.5681211948394775},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.1100822389125824},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08170580863952637},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3390/info15060334","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15060334","pdf_url":"https://www.mdpi.com/2078-2489/15/6/334/pdf?version=1717667205","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:repositorio.iscte-iul.pt:10071/31850","is_oa":true,"landing_page_url":"http://hdl.handle.net/10071/31850","pdf_url":"https://repositorio.iscte-iul.pt/bitstream/10071/31850/1/article_104319.pdf","source":{"id":"https://openalex.org/S4306400114","display_name":"Reposit\u00f3rio Institucional do ISCTE-IUL (ISCTE-IUL)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I110026055","host_organization_name":"Iscte \u2013 Instituto Universit\u00e1rio de Lisboa","host_organization_lineage":["https://openalex.org/I110026055"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:doaj.org/article:fd9f9077c8b644b7908b2b0d531158aa","is_oa":true,"landing_page_url":"https://doaj.org/article/fd9f9077c8b644b7908b2b0d531158aa","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 15, Iss 6, p 334 (2024)","raw_type":"article"},{"id":"pmh:oai:sapientia.ualg.pt:10400.1/25702","is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.1/25702","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.3390/info15060334","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15060334","pdf_url":"https://www.mdpi.com/2078-2489/15/6/334/pdf?version=1717667205","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5,"display_name":"Decent work and economic growth"}],"awards":[{"id":"https://openalex.org/G3272457656","display_name":null,"funder_award_id":"UIDB/","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"},{"id":"https://openalex.org/G7939473592","display_name":null,"funder_award_id":"UIDB/04020/2020","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"},{"id":"https://openalex.org/G7990283390","display_name":null,"funder_award_id":"https","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"},{"id":"https://openalex.org/G943999617","display_name":null,"funder_award_id":"Technology","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"},{"id":"https://openalex.org/G990032309","display_name":null,"funder_award_id":"https://doi.org/10.54499/UIDB/04020/2020","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"}],"funders":[{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4399388768.pdf"},"referenced_works_count":91,"referenced_works":["https://openalex.org/W1130813113","https://openalex.org/W1972999951","https://openalex.org/W1973941029","https://openalex.org/W1978938968","https://openalex.org/W1981635129","https://openalex.org/W1983652570","https://openalex.org/W1991622328","https://openalex.org/W2038301190","https://openalex.org/W2075961646","https://openalex.org/W2088201409","https://openalex.org/W2088209891","https://openalex.org/W2103003088","https://openalex.org/W2114011738","https://openalex.org/W2145264991","https://openalex.org/W2150220236","https://openalex.org/W2155642969","https://openalex.org/W2176363587","https://openalex.org/W2523456903","https://openalex.org/W2734507185","https://openalex.org/W2768505907","https://openalex.org/W2770264567","https://openalex.org/W2772413144","https://openalex.org/W2792511689","https://openalex.org/W2801675789","https://openalex.org/W2903863222","https://openalex.org/W2940723099","https://openalex.org/W2962823337","https://openalex.org/W2963605147","https://openalex.org/W2972032861","https://openalex.org/W2974285349","https://openalex.org/W2994595773","https://openalex.org/W3008231817","https://openalex.org/W3131904594","https://openalex.org/W3139175024","https://openalex.org/W3170790594","https://openalex.org/W3193489515","https://openalex.org/W3206885356","https://openalex.org/W4200507800","https://openalex.org/W4206071699","https://openalex.org/W4210286547","https://openalex.org/W4211102930","https://openalex.org/W4213111076","https://openalex.org/W4214889944","https://openalex.org/W4220995091","https://openalex.org/W4229020385","https://openalex.org/W4238591974","https://openalex.org/W4244387885","https://openalex.org/W4280650234","https://openalex.org/W4281678624","https://openalex.org/W4289833748","https://openalex.org/W4293321539","https://openalex.org/W4293321558","https://openalex.org/W4293428410","https://openalex.org/W4295929499","https://openalex.org/W4309459225","https://openalex.org/W4311958226","https://openalex.org/W4311958229","https://openalex.org/W4313424083","https://openalex.org/W4313567614","https://openalex.org/W4319599375","https://openalex.org/W4353004247","https://openalex.org/W4361008098","https://openalex.org/W4365384973","https://openalex.org/W4365384999","https://openalex.org/W4365385001","https://openalex.org/W4366385293","https://openalex.org/W4378375354","https://openalex.org/W4379232505","https://openalex.org/W4382540562","https://openalex.org/W4382540661","https://openalex.org/W4382540743","https://openalex.org/W4382540773","https://openalex.org/W4382678963","https://openalex.org/W4385576688","https://openalex.org/W4385858464","https://openalex.org/W4386024782","https://openalex.org/W4386024802","https://openalex.org/W4387911221","https://openalex.org/W4389275405","https://openalex.org/W4389275422","https://openalex.org/W4389895032","https://openalex.org/W4389918452","https://openalex.org/W4389918938","https://openalex.org/W6646003055","https://openalex.org/W6740505523","https://openalex.org/W6751257388","https://openalex.org/W6756584639","https://openalex.org/W6765417555","https://openalex.org/W6806662547","https://openalex.org/W6851632346","https://openalex.org/W6857800677"],"related_works":["https://openalex.org/W2395691387","https://openalex.org/W2792383399","https://openalex.org/W3024289321","https://openalex.org/W2766255174","https://openalex.org/W4200400515","https://openalex.org/W2938724434","https://openalex.org/W4200615155","https://openalex.org/W4320717566","https://openalex.org/W4322495751","https://openalex.org/W1499464851"],"abstract_inverted_index":{"This":[0,78,136],"study":[1,35,79,137],"conducts":[2],"a":[3,81],"bibliometric":[4],"analysis":[5],"of":[6,61,84,112,153,169],"online":[7,42,113,154],"customer":[8,43],"and":[9,25,55,65,74,90,106,115,128,140,148],"hotel":[10,48],"review":[11,49],"research,":[12],"aiming":[13],"to":[14,27,68,92,121,146],"provide":[15],"insights":[16,127],"into":[17],"where":[18],"each":[19],"field":[20],"comes":[21],"from,":[22],"stands":[23],"now":[24],"ought":[26],"go":[28],"in":[29,165],"the":[30,38,94,102,110,117,123,132,151,159,167],"future.":[31],"In":[32],"particular,":[33],"this":[34],"examines":[36],"how":[37],"existing":[39],"research":[40,76,88,108],"on":[41],"reviews":[44,114,163],"can":[45,98],"benefit":[46],"future":[47,75,168],"research.":[50],"Data":[51],"collected":[52],"from":[53],"Web-of-Science":[54],"Scopus":[56],"created":[57],"an":[58],"expanded":[59],"network":[60],"797":[62],"core":[63],"articles":[64],"19,374":[66],"citations":[67],"identify":[69],"intellectual":[70],"structures,":[71],"developing":[72],"trends,":[73],"gaps.":[77],"offers":[80],"visual":[82],"overview":[83],"journals,":[85],"institutions,":[86],"countries,":[87],"themes":[89],"authors":[91],"assess":[93],"overall":[95],"directions":[96],"hotels":[97],"take.":[99],"It":[100,156],"underscores":[101],"necessity":[103],"for":[104,119],"rigorous":[105],"relevant":[107],"amid":[109],"proliferation":[111],"emphasises":[116],"imperative":[118],"academia":[120],"bridge":[122],"gap":[124],"between":[125],"theoretical":[126],"practical":[129],"applications":[130],"within":[131],"dynamic":[133],"tourism":[134,170],"industry.":[135],"provides":[138],"researchers":[139],"industry":[141],"professionals":[142],"with":[143,150],"useful":[144],"tools":[145],"understand":[147],"deal":[149],"complexities":[152],"reviews.":[155],"also":[157],"highlights":[158],"important":[160],"role":[161],"these":[162],"play":[164],"shaping":[166],"strategies.":[171]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}