{"id":"https://openalex.org/W4394748108","doi":"https://doi.org/10.3390/info15040218","title":"Using ML to Predict User Satisfaction with ICT Technology for Educational Institution Administration","display_name":"Using ML to Predict User Satisfaction with ICT Technology for Educational Institution Administration","publication_year":2024,"publication_date":"2024-04-12","ids":{"openalex":"https://openalex.org/W4394748108","doi":"https://doi.org/10.3390/info15040218"},"language":"en","primary_location":{"id":"doi:10.3390/info15040218","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15040218","pdf_url":"https://www.mdpi.com/2078-2489/15/4/218/pdf?version=1712934083","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/15/4/218/pdf?version=1712934083","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091676302","display_name":"Hamad Almaghrabi","orcid":"https://orcid.org/0000-0002-2646-3949"},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Hamad Almaghrabi","raw_affiliation_strings":["Department of Computer Science and Information Technology, School of Computing, Engineering and Mathematical Sciences, La Trobe University, Bundoora, VIC 3086, Australia"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Technology, School of Computing, Engineering and Mathematical Sciences, La Trobe University, Bundoora, VIC 3086, Australia","institution_ids":["https://openalex.org/I196829312"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076296279","display_name":"Ben Soh","orcid":"https://orcid.org/0000-0002-9519-886X"},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Ben Soh","raw_affiliation_strings":["Department of Computer Science and Information Technology, School of Computing, Engineering and Mathematical Sciences, La Trobe University, Bundoora, VIC 3086, Australia"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Technology, School of Computing, Engineering and Mathematical Sciences, La Trobe University, Bundoora, VIC 3086, Australia","institution_ids":["https://openalex.org/I196829312"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101645234","display_name":"Alice Li","orcid":"https://orcid.org/0000-0001-9034-6774"},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Alice Li","raw_affiliation_strings":["La Trobe Business School, La Trobe University, Bundoora, VIC 3086, Australia"],"affiliations":[{"raw_affiliation_string":"La Trobe Business School, La Trobe University, Bundoora, VIC 3086, Australia","institution_ids":["https://openalex.org/I196829312"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5076296279"],"corresponding_institution_ids":["https://openalex.org/I196829312"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":6.3078,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.96174826,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"15","issue":"4","first_page":"218","last_page":"218"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9373000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9373000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.8501993417739868},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7442606091499329},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6089997291564941},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5871573090553284},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5480093359947205},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5190125703811646},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1527843475341797},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.10722103714942932},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.09921056032180786}],"concepts":[{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.8501993417739868},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7442606091499329},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6089997291564941},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5871573090553284},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5480093359947205},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5190125703811646},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1527843475341797},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.10722103714942932},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.09921056032180786},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/info15040218","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15040218","pdf_url":"https://www.mdpi.com/2078-2489/15/4/218/pdf?version=1712934083","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:608d0fde01d84ec185298c134bbe183b","is_oa":true,"landing_page_url":"https://doaj.org/article/608d0fde01d84ec185298c134bbe183b","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 15, Iss 4, p 218 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/info15040218","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info15040218","pdf_url":"https://www.mdpi.com/2078-2489/15/4/218/pdf?version=1712934083","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320577","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4394748108.pdf"},"referenced_works_count":74,"referenced_works":["https://openalex.org/W1530791417","https://openalex.org/W1967642655","https://openalex.org/W1993760488","https://openalex.org/W2033380905","https://openalex.org/W2035002707","https://openalex.org/W2064396419","https://openalex.org/W2093216736","https://openalex.org/W2109353953","https://openalex.org/W2110152157","https://openalex.org/W2115380184","https://openalex.org/W2124374789","https://openalex.org/W2133534048","https://openalex.org/W2133571495","https://openalex.org/W2140739497","https://openalex.org/W2161194704","https://openalex.org/W2185657206","https://openalex.org/W2199534480","https://openalex.org/W2736131388","https://openalex.org/W2765761461","https://openalex.org/W2774637605","https://openalex.org/W2789308566","https://openalex.org/W2802673871","https://openalex.org/W2806437218","https://openalex.org/W2911387713","https://openalex.org/W2945460612","https://openalex.org/W2953885385","https://openalex.org/W2957430216","https://openalex.org/W2974051918","https://openalex.org/W2977285514","https://openalex.org/W2981731882","https://openalex.org/W2990214578","https://openalex.org/W3000669698","https://openalex.org/W3013140405","https://openalex.org/W3037549797","https://openalex.org/W3042355673","https://openalex.org/W3047388337","https://openalex.org/W3087463757","https://openalex.org/W3091586855","https://openalex.org/W3091792111","https://openalex.org/W3095245804","https://openalex.org/W3116016651","https://openalex.org/W3144626303","https://openalex.org/W3167062819","https://openalex.org/W3178766605","https://openalex.org/W3182238897","https://openalex.org/W3200719183","https://openalex.org/W3205135778","https://openalex.org/W3208817770","https://openalex.org/W3208913989","https://openalex.org/W3210312248","https://openalex.org/W3216819129","https://openalex.org/W4200246656","https://openalex.org/W4210709469","https://openalex.org/W4246523108","https://openalex.org/W4281719838","https://openalex.org/W4285235245","https://openalex.org/W4308136007","https://openalex.org/W4321847612","https://openalex.org/W4391238498","https://openalex.org/W4392019253","https://openalex.org/W6631883984","https://openalex.org/W6676392393","https://openalex.org/W6676666111","https://openalex.org/W6678755837","https://openalex.org/W6686576163","https://openalex.org/W6740936611","https://openalex.org/W6767716533","https://openalex.org/W6788038615","https://openalex.org/W6803259858","https://openalex.org/W6804101837","https://openalex.org/W6807680553","https://openalex.org/W6846278856","https://openalex.org/W6861004954","https://openalex.org/W7001031972"],"related_works":["https://openalex.org/W4389670110","https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217","https://openalex.org/W2598865957","https://openalex.org/W1576092969","https://openalex.org/W2982428536"],"abstract_inverted_index":{"Effective":[0],"and":[1,6,28,41,62,104,116,127,163,173,198,204],"efficient":[2],"use":[3,188],"of":[4,14,30,76,114,135,165,180,189,195],"information":[5],"communication":[7],"technology":[8],"(ICT)":[9],"systems":[10,157],"in":[11,37,66,191],"the":[12,26,74,87,95,118,161,187,193],"administration":[13,35,194],"educational":[15,196],"organisations":[16,148],"is":[17,39,143],"crucial":[18],"to":[19,72,139,149,158],"optimise":[20],"their":[21,155],"performance.":[22],"Earlier":[23],"research":[24],"on":[25,46,153],"identification":[27],"analysis":[29],"ICT":[31,48,77,96,108,120,156],"users\u2019":[32,92],"satisfaction":[33,75,93,110,142],"with":[34,68,94,111],"tasks":[36],"education":[38],"limited":[40],"inconclusive,":[42],"as":[43,123,132,145],"they":[44],"focus":[45],"using":[47],"for":[49,186,202],"nonadministrative":[50],"tasks.":[51],"To":[52],"address":[53],"this":[54,56,181],"gap,":[55],"study":[57,182],"employs":[58],"Artificial":[59],"Intelligence":[60],"(AI)":[61],"machine":[63],"learning":[64],"(ML)":[65],"conjunction":[67],"a":[69],"survey":[70],"technique":[71],"predict":[73,107,140],"users.":[78],"In":[79],"doing":[80],"so,":[81],"it":[82,146],"provides":[83],"an":[84,112],"insight":[85],"into":[86],"key":[88,133],"factors":[89],"that":[90,102],"impact":[91],"administrative":[97],"systems.":[98],"The":[99,137,178],"results":[100],"reveal":[101],"AI":[103],"ML":[105,190],"models":[106],"user":[109,141],"accuracy":[113],"94%,":[115],"identify":[117],"specific":[119],"features,":[121],"such":[122],"usability,":[124],"privacy,":[125],"security,":[126],"Information":[128],"Technology":[129],"(IT)":[130],"support":[131],"determinants":[134],"satisfaction.":[136],"ability":[138],"important":[144,184],"allows":[147],"make":[150],"data-driven":[151],"decisions":[152],"improving":[154,192],"better":[159],"meet":[160],"needs":[162],"expectations":[164],"users,":[166],"maximising":[167],"labour":[168],"effort":[169],"while":[170],"minimising":[171],"resources,":[172],"identifying":[174],"potential":[175],"issues":[176],"earlier.":[177],"findings":[179],"have":[183],"implications":[185],"institutions":[197],"providing":[199],"valuable":[200],"insights":[201],"decision-makers":[203],"developers.":[205]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
