{"id":"https://openalex.org/W4386744926","doi":"https://doi.org/10.3390/info14090504","title":"Using ChatGPT and Persuasive Technology for Personalized Recommendation Messages in Hotel Upselling","display_name":"Using ChatGPT and Persuasive Technology for Personalized Recommendation Messages in Hotel Upselling","publication_year":2023,"publication_date":"2023-09-13","ids":{"openalex":"https://openalex.org/W4386744926","doi":"https://doi.org/10.3390/info14090504"},"language":"en","primary_location":{"id":"doi:10.3390/info14090504","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info14090504","pdf_url":"https://www.mdpi.com/2078-2489/14/9/504/pdf?version=1694685661","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/14/9/504/pdf?version=1694685661","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092557209","display_name":"Manolis Remountakis","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Manolis Remountakis","raw_affiliation_strings":["Upsell S.A., Kountouriotou 49, 81100 Mytilene, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Upsell S.A., Kountouriotou 49, 81100 Mytilene, Greece","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026253993","display_name":"Konstantinos Kotis","orcid":"https://orcid.org/0000-0001-7838-9691"},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantinos Kotis","raw_affiliation_strings":["Laboratory of Intelligent Systems, Department of Cultural Technology and Communications, University of the Aegean, 81100 Mytilene, Greece"],"raw_orcid":"https://orcid.org/0000-0001-7838-9691","affiliations":[{"raw_affiliation_string":"Laboratory of Intelligent Systems, Department of Cultural Technology and Communications, University of the Aegean, 81100 Mytilene, Greece","institution_ids":["https://openalex.org/I98805295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092557210","display_name":"Babis Kourtzis","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Babis Kourtzis","raw_affiliation_strings":["Upsell S.A., Kountouriotou 49, 81100 Mytilene, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Upsell S.A., Kountouriotou 49, 81100 Mytilene, Greece","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084644811","display_name":"George E. Tsekouras","orcid":"https://orcid.org/0000-0001-7006-1536"},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"George E. Tsekouras","raw_affiliation_strings":["Laboratory of Intelligent Systems, Department of Cultural Technology and Communications, University of the Aegean, 81100 Mytilene, Greece"],"raw_orcid":"https://orcid.org/0000-0001-7006-1536","affiliations":[{"raw_affiliation_string":"Laboratory of Intelligent Systems, Department of Cultural Technology and Communications, University of the Aegean, 81100 Mytilene, Greece","institution_ids":["https://openalex.org/I98805295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5084644811"],"corresponding_institution_ids":["https://openalex.org/I98805295"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":13.6257,"has_fulltext":true,"cited_by_count":31,"citation_normalized_percentile":{"value":0.98737556,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"14","issue":"9","first_page":"504","last_page":"504"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12101","display_name":"Advanced Bandit Algorithms Research","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.8059569597244263},{"id":"https://openalex.org/keywords/recommender-system","display_name":"Recommender system","score":0.7422018647193909},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6718502044677734},{"id":"https://openalex.org/keywords/persuasive-technology","display_name":"Persuasive technology","score":0.6370380520820618},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5922373533248901},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.5383822321891785},{"id":"https://openalex.org/keywords/reservation","display_name":"Reservation","score":0.49940037727355957},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45168596506118774},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.429007887840271},{"id":"https://openalex.org/keywords/persuasion","display_name":"Persuasion","score":0.21292167901992798},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.1096554696559906}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.8059569597244263},{"id":"https://openalex.org/C557471498","wikidata":"https://www.wikidata.org/wiki/Q554950","display_name":"Recommender system","level":2,"score":0.7422018647193909},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6718502044677734},{"id":"https://openalex.org/C100143864","wikidata":"https://www.wikidata.org/wiki/Q2902255","display_name":"Persuasive technology","level":3,"score":0.6370380520820618},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5922373533248901},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5383822321891785},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.49940037727355957},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45168596506118774},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.429007887840271},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.21292167901992798},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.1096554696559906},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/info14090504","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info14090504","pdf_url":"https://www.mdpi.com/2078-2489/14/9/504/pdf?version=1694685661","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:04118da8eb954e0598d627f89856ff2e","is_oa":true,"landing_page_url":"https://doaj.org/article/04118da8eb954e0598d627f89856ff2e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 14, Iss 9, p 504 (2023)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/info14090504","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info14090504","pdf_url":"https://www.mdpi.com/2078-2489/14/9/504/pdf?version=1694685661","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G5634946813","display_name":null,"funder_award_id":"2014-2020","funder_id":"https://openalex.org/F4320335322","funder_display_name":"European Regional Development Fund"}],"funders":[{"id":"https://openalex.org/F4320335322","display_name":"European Regional Development Fund","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4386744926.pdf"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W1493500790","https://openalex.org/W1690919088","https://openalex.org/W1974137186","https://openalex.org/W1990572412","https://openalex.org/W2025605741","https://openalex.org/W2103013187","https://openalex.org/W2130770956","https://openalex.org/W2279803975","https://openalex.org/W2476074131","https://openalex.org/W2490798124","https://openalex.org/W2596142952","https://openalex.org/W2917488488","https://openalex.org/W2922738076","https://openalex.org/W2945969659","https://openalex.org/W2953903648","https://openalex.org/W2975699917","https://openalex.org/W3006185075","https://openalex.org/W3016056496","https://openalex.org/W3086839851","https://openalex.org/W3095535570","https://openalex.org/W3119898705","https://openalex.org/W3156593247","https://openalex.org/W3167434385","https://openalex.org/W3172149869","https://openalex.org/W3183580319","https://openalex.org/W3213117533","https://openalex.org/W4211160329","https://openalex.org/W4231399809","https://openalex.org/W4250678488","https://openalex.org/W4312933868","https://openalex.org/W4320495408","https://openalex.org/W4323256981","https://openalex.org/W4323338414","https://openalex.org/W4323350039","https://openalex.org/W4327946446","https://openalex.org/W4353094257","https://openalex.org/W4361002760","https://openalex.org/W4365512576","https://openalex.org/W4367595583","https://openalex.org/W4385469325","https://openalex.org/W4385570681","https://openalex.org/W4385571045","https://openalex.org/W6695347796","https://openalex.org/W6794532107"],"related_works":["https://openalex.org/W4205828460","https://openalex.org/W2042118646","https://openalex.org/W2071709014","https://openalex.org/W3217058410","https://openalex.org/W173151060","https://openalex.org/W2777057574","https://openalex.org/W2148488453","https://openalex.org/W2043002652","https://openalex.org/W2576611305","https://openalex.org/W4389282315"],"abstract_inverted_index":{"Recommender":[0],"systems":[1,144],"have":[2,31],"become":[3],"indispensable":[4],"tools":[5],"in":[6,20,120,240,271],"the":[7,37,45,65,84,92,115,126,167,224,233,244,247,256,263],"hotel":[8,57,130,160,184,190,225,234,259,279],"hospitality":[9,58,260],"industry,":[10],"enabling":[11,76],"personalized":[12,106],"and":[13,28,50,55,72,79,104,124,141,151,171,205,268,278],"tailored":[14],"experiences":[15],"for":[16,35,53,209,223,232],"guests.":[17],"Recent":[18],"advancements":[19],"large":[21],"language":[22],"models":[23],"(LLMs),":[24],"such":[25,136,155],"as":[26,137,156],"ChatGPT,":[27,68],"persuasive":[29,51,118,127,134,172,206,269],"technologies":[30,52],"opened":[32],"new":[33,198],"avenues":[34],"enhancing":[36,125],"effectiveness":[38],"of":[39,47,67,86,117,129,169,258],"those":[40],"systems.":[41,60],"This":[42],"paper":[43,253],"explores":[44],"potential":[46],"integrating":[48],"ChatGPT":[49,87,170,203,267],"automating":[54],"improving":[56],"recommender":[59,89,143,185,272],"First,":[61],"we":[62,113,174,214],"delve":[63],"into":[64,88],"capabilities":[66],"which":[69],"can":[70,145],"understand":[71],"generate":[73,105],"human-like":[74],"text,":[75],"more":[77],"accurate":[78],"context-aware":[80],"recommendations.":[81,131,211],"We":[82],"discuss":[83],"integration":[85,245],"systems,":[90,273],"highlighting":[91],"ability":[93],"to":[94,236,255],"analyze":[95],"user":[96,122,148],"preferences,":[97],"extract":[98],"valuable":[99],"insights":[100],"from":[101],"online":[102],"reviews,":[103],"recommendations":[107],"based":[108],"on":[109],"guest":[110,276],"profiles.":[111],"Second,":[112],"investigate":[114,166],"role":[116],"technology":[119,270],"influencing":[121,275],"behavior":[123],"impact":[128],"By":[132],"incorporating":[133],"techniques,":[135],"social":[138],"proof,":[139],"scarcity,":[140],"personalization,":[142],"effectively":[146],"influence":[147],"decision":[149],"making":[150],"encourage":[152],"desired":[153],"actions,":[154],"booking":[157],"a":[158,179,183,197],"specific":[159],"or":[161],"upgrading":[162],"their":[163,241],"room.":[164],"To":[165],"efficacy":[168],"technologies,":[173],"present":[175],"pilot":[176],"experiments":[177],"with":[178,196,202,246],"case":[180],"study":[181],"involving":[182],"system.":[186,250],"Our":[187],"inhouse":[188],"commercial":[189],"marketing":[191,226],"platform,":[192],"eXclusivi,":[193],"was":[194],"extended":[195],"software":[199],"module":[200],"working":[201],"prompts":[204],"ads":[207],"created":[208],"its":[210],"In":[212],"particular,":[213],"developed":[215],"an":[216],"intelligent":[217],"advertisement":[218],"(ad)":[219],"copy":[220],"generation":[221],"tool":[222],"platform.":[227],"The":[228],"proposed":[229],"approach":[230],"allows":[231],"team":[235],"target":[237],"all":[238],"guests":[239],"language,":[242],"leveraging":[243],"hotel\u2019s":[248],"reservation":[249],"Overall,":[251],"this":[252],"contributes":[254],"field":[257],"by":[261],"exploring":[262],"synergistic":[264],"relationship":[265],"between":[266],"ultimately":[274],"satisfaction":[277],"revenue.":[280]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":12}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}