{"id":"https://openalex.org/W4303710061","doi":"https://doi.org/10.3390/info13100470","title":"A Framework for Designing Usability: Usability Redesign of a Mobile Government Application","display_name":"A Framework for Designing Usability: Usability Redesign of a Mobile Government Application","publication_year":2022,"publication_date":"2022-09-30","ids":{"openalex":"https://openalex.org/W4303710061","doi":"https://doi.org/10.3390/info13100470"},"language":"en","primary_location":{"id":"doi:10.3390/info13100470","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13100470","pdf_url":"https://www.mdpi.com/2078-2489/13/10/470/pdf?version=1666321528","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/13/10/470/pdf?version=1666321528","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035808063","display_name":"Pinnaree Kureerung","orcid":"https://orcid.org/0000-0001-6112-2085"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Pinnaree Kureerung","raw_affiliation_strings":["Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand"],"raw_orcid":"https://orcid.org/0000-0001-6112-2085","affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand","institution_ids":["https://openalex.org/I48076826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019915990","display_name":"Lachana Ramingwong","orcid":null},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Lachana Ramingwong","raw_affiliation_strings":["Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand","institution_ids":["https://openalex.org/I48076826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077931857","display_name":"Sakgasit Ramingwong","orcid":"https://orcid.org/0000-0003-4714-5322"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Sakgasit Ramingwong","raw_affiliation_strings":["Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand"],"raw_orcid":"https://orcid.org/0000-0003-4714-5322","affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand","institution_ids":["https://openalex.org/I48076826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048253575","display_name":"Kenneth Cosh","orcid":"https://orcid.org/0000-0001-5721-3945"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Kenneth Cosh","raw_affiliation_strings":["Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand","institution_ids":["https://openalex.org/I48076826"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040539984","display_name":"Narissara Eiamkanitchat","orcid":"https://orcid.org/0000-0001-7473-9762"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Narissara Eiamkanitchat","raw_affiliation_strings":["Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand"],"raw_orcid":"https://orcid.org/0000-0001-7473-9762","affiliations":[{"raw_affiliation_string":"Department of Computer Engineering, Chiang Mai University, Chiang Mai 50200, Thailand","institution_ids":["https://openalex.org/I48076826"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5019915990"],"corresponding_institution_ids":["https://openalex.org/I48076826"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":12.5206,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.98379622,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"13","issue":"10","first_page":"470","last_page":"470"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9811999797821045,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.938132107257843},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.7230454087257385},{"id":"https://openalex.org/keywords/learnability","display_name":"Learnability","score":0.6759448647499084},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.6207152009010315},{"id":"https://openalex.org/keywords/usability-lab","display_name":"Usability lab","score":0.6148947477340698},{"id":"https://openalex.org/keywords/usability-goals","display_name":"Usability goals","score":0.6048617362976074},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5978692770004272},{"id":"https://openalex.org/keywords/heuristic-evaluation","display_name":"Heuristic evaluation","score":0.5494250655174255},{"id":"https://openalex.org/keywords/usability-inspection","display_name":"Usability inspection","score":0.5460169911384583},{"id":"https://openalex.org/keywords/cognitive-walkthrough","display_name":"Cognitive walkthrough","score":0.45421987771987915},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4214444160461426}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.938132107257843},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.7230454087257385},{"id":"https://openalex.org/C2777723229","wikidata":"https://www.wikidata.org/wiki/Q4367921","display_name":"Learnability","level":2,"score":0.6759448647499084},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.6207152009010315},{"id":"https://openalex.org/C11324603","wikidata":"https://www.wikidata.org/wiki/Q2502322","display_name":"Usability lab","level":4,"score":0.6148947477340698},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.6048617362976074},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5978692770004272},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.5494250655174255},{"id":"https://openalex.org/C23456302","wikidata":"https://www.wikidata.org/wiki/Q7901668","display_name":"Usability inspection","level":4,"score":0.5460169911384583},{"id":"https://openalex.org/C87105883","wikidata":"https://www.wikidata.org/wiki/Q1107002","display_name":"Cognitive walkthrough","level":4,"score":0.45421987771987915},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4214444160461426}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/info13100470","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13100470","pdf_url":"https://www.mdpi.com/2078-2489/13/10/470/pdf?version=1666321528","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:4e3e2459bf5c475d88a225bffdf3fef9","is_oa":true,"landing_page_url":"https://doaj.org/article/4e3e2459bf5c475d88a225bffdf3fef9","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 13, Iss 10, p 470 (2022)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/2078-2489/13/10/470/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/info13100470","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information; Volume 13; Issue 10; Pages: 470","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/info13100470","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13100470","pdf_url":"https://www.mdpi.com/2078-2489/13/10/470/pdf?version=1666321528","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Climate action","score":0.44999998807907104,"id":"https://metadata.un.org/sdg/13"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4303710061.pdf","grobid_xml":"https://content.openalex.org/works/W4303710061.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W1550431138","https://openalex.org/W1924598448","https://openalex.org/W1993925935","https://openalex.org/W2003485042","https://openalex.org/W2120571425","https://openalex.org/W2186699113","https://openalex.org/W2438143051","https://openalex.org/W2618165818","https://openalex.org/W2762752635","https://openalex.org/W2764340042","https://openalex.org/W2806314684","https://openalex.org/W2884425903","https://openalex.org/W2911221581","https://openalex.org/W2919971226","https://openalex.org/W2948749808","https://openalex.org/W2993930276","https://openalex.org/W3011053760","https://openalex.org/W3033487450","https://openalex.org/W3111890029","https://openalex.org/W3113187448","https://openalex.org/W3118513654","https://openalex.org/W4281256677","https://openalex.org/W4287854128","https://openalex.org/W6632965584","https://openalex.org/W7062561374"],"related_works":["https://openalex.org/W2085749886","https://openalex.org/W2016022053","https://openalex.org/W2150599767","https://openalex.org/W2155602934","https://openalex.org/W2772000347","https://openalex.org/W2212131490","https://openalex.org/W2081936878","https://openalex.org/W65754041","https://openalex.org/W2488259327","https://openalex.org/W2130660484"],"abstract_inverted_index":{"The":[0,14,96,137,154,165,212,229,243,270,310],"existing":[1],"usability":[2,12,33,75,100,114,131,220,231,245,294,305,378,387],"models":[3,15,34],"have":[4],"been":[5],"used":[6,281,339],"primarily":[7],"for":[8,11,21,85,124,134],"evaluation,":[9],"not":[10,364],"engineering.":[13],"were":[16,116,216,241,259,342],"found":[17,327],"to":[18,30,35,47,61,78,93,119,158,187],"be":[19],"general":[20],"specific":[22,86],"mobile":[23],"applications.":[24,37,51,66,88,136],"They":[25,296],"also":[26,297],"lack":[27],"appropriate":[28,83],"guidelines":[29],"apply":[31],"the":[32,62,70,74,113,130,140,146,151,160,163,168,173,176,194,198,254,265,282,285,292,299,303,314,317,323,329,332,340,346,349,356,360,366,369,376,385],"m-government":[36,50,79,87,135],"Earthquake":[38],"information":[39,45],"is":[40,54],"an":[41],"example":[42],"of":[43,64,112,139,150,162,167,172,226,331,348],"critical":[44],"delivered":[46],"citizens":[48,190,315],"via":[49,218],"Usability":[52,268],"design":[53,132,171],"considered":[55],"a":[56,121,182,261],"very":[57],"important":[58,77],"key":[59],"factor":[60],"success":[63],"such":[65],"This":[67,127],"research":[68],"addresses":[69],"challenges":[71],"in":[72,175,193,203],"finding":[73],"factors":[76,84,101,115],"applications":[80],"and":[81,109,206,277,289,308,373,380,382],"choosing":[82],"A":[89],"questionnaire":[90,183,262],"was":[91,142,157,179,185,233,247,326],"administered":[92,186],"49":[94],"citizens.":[95],"results":[97,311],"include":[98],"six":[99],"which":[102,184],"are":[103],"learnability,":[104],"simplicity,":[105],"satisfaction,":[106],"security,":[107],"privacy,":[108],"memorability.":[110],"Descriptions":[111],"later":[117],"added":[118],"provide":[120],"clearer":[122],"definition":[123],"each":[125],"factor.":[126],"paper":[128],"proposes":[129],"framework":[133,141,283,341,367],"use":[138,365],"illustrated":[143],"based":[144,263],"on":[145,222,264,291,302,375,384],"user":[147,319],"interface":[148],"redesign":[149],"EarthquakeTMD":[152],"application.":[153],"main":[155],"aim":[156],"demonstrate":[159],"applicability":[161],"framework.":[164,324],"quality":[166],"original":[169],"UI":[170,204,210,214,273,333,350,357],"application":[174],"case":[177],"study":[178],"assessed":[180],"with":[181,235,249],"57":[188],"Thai":[189],"who":[191,280,338,362],"lived":[192],"areas":[195],"affected":[196],"by":[197,275,335,352],"disasters.":[199],"Four":[200],"designers":[201,279,337,361],"participated":[202],"redesigning":[205],"produced":[207],"four":[208],"different":[209],"designs.":[211],"new":[213,318],"designs":[215,274,358],"evaluated":[217],"two":[219,223,272],"tests":[221],"sample":[224,257],"groups":[225,258],"representative":[227,251],"users.":[228,252],"first":[230,293,377],"test":[232,239,246],"conducted":[234,248],"24":[236],"participants.":[237],"Twenty-four":[238],"cases":[240],"used.":[242],"second":[244,304,386],"351":[250],"After":[253],"tests,":[255],"both":[256],"given":[260],"SUS":[266],"(System":[267],"Scale).":[269],"same":[271],"experienced":[276,353],"inexperienced":[278,336],"received":[284,298,368],"highest":[286,300],"scores:":[287,371],"89.58":[288],"87.60":[290],"test.":[295],"score":[301],"test:":[306],"89.10":[307],"90.88.":[309],"reveal":[312],"that":[313,328],"preferred":[316],"interfaces":[320],"designed":[321,334,351],"using":[322],"It":[325],"scores":[330,347],"as":[343,345],"high":[344],"designers,":[354],"whereas":[355],"from":[359],"did":[363],"lowest":[370],"63.23":[372],"54.27":[374],"testing":[379],"59.34":[381],"46.53":[383],"testing.":[388]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2022-10-09T00:00:00"}