{"id":"https://openalex.org/W4214741473","doi":"https://doi.org/10.3390/info13030118","title":"A Generic Graph-Based Method for Flexible Aspect-Opinion Analysis of Complex Product Customer Feedback","display_name":"A Generic Graph-Based Method for Flexible Aspect-Opinion Analysis of Complex Product Customer Feedback","publication_year":2022,"publication_date":"2022-02-28","ids":{"openalex":"https://openalex.org/W4214741473","doi":"https://doi.org/10.3390/info13030118"},"language":"en","primary_location":{"id":"doi:10.3390/info13030118","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13030118","pdf_url":"https://www.mdpi.com/2078-2489/13/3/118/pdf?version=1646041038","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/13/3/118/pdf?version=1646041038","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037211171","display_name":"Michael Y. Kpiebaareh","orcid":"https://orcid.org/0000-0002-1637-3050"},"institutions":[{"id":"https://openalex.org/I150229711","display_name":"University of Electronic Science and Technology of China","ror":"https://ror.org/04qr3zq92","country_code":"CN","type":"education","lineage":["https://openalex.org/I150229711"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Michael Y. Kpiebaareh","raw_affiliation_strings":["School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China","institution_ids":["https://openalex.org/I150229711"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083018515","display_name":"Weiping Wu","orcid":"https://orcid.org/0000-0002-5958-6910"},"institutions":[{"id":"https://openalex.org/I150229711","display_name":"University of Electronic Science and Technology of China","ror":"https://ror.org/04qr3zq92","country_code":"CN","type":"education","lineage":["https://openalex.org/I150229711"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wei-Ping Wu","raw_affiliation_strings":["School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China","institution_ids":["https://openalex.org/I150229711"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023471475","display_name":"Brighter Agyemang","orcid":"https://orcid.org/0000-0002-5050-8916"},"institutions":[{"id":"https://openalex.org/I204824540","display_name":"University of Wollongong","ror":"https://ror.org/00jtmb277","country_code":"AU","type":"education","lineage":["https://openalex.org/I204824540"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Brighter Agyemang","raw_affiliation_strings":["School of Computing and Information Technology (SCIT), University of Wollongong, Wollongong, NSW 2522, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing and Information Technology (SCIT), University of Wollongong, Wollongong, NSW 2522, Australia","institution_ids":["https://openalex.org/I204824540"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084017739","display_name":"Charles Roland Haruna","orcid":"https://orcid.org/0000-0002-8545-2916"},"institutions":[{"id":"https://openalex.org/I133771110","display_name":"University of Cape Coast","ror":"https://ror.org/0492nfe34","country_code":"GH","type":"education","lineage":["https://openalex.org/I133771110"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Charles R. Haruna","raw_affiliation_strings":["Department of Computer Science and Information Technology, University of Cape Coast, Cape Coast PMB TF0494, Ghana"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Technology, University of Cape Coast, Cape Coast PMB TF0494, Ghana","institution_ids":["https://openalex.org/I133771110"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031708267","display_name":"Lawrence Tandoh","orcid":"https://orcid.org/0000-0002-9078-1079"},"institutions":[{"id":"https://openalex.org/I150229711","display_name":"University of Electronic Science and Technology of China","ror":"https://ror.org/04qr3zq92","country_code":"CN","type":"education","lineage":["https://openalex.org/I150229711"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tandoh Lawrence","raw_affiliation_strings":["School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China"],"affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, University of Electronic Science and Technology of China, Chengdu 610056, China","institution_ids":["https://openalex.org/I150229711"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5037211171"],"corresponding_institution_ids":["https://openalex.org/I150229711"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":1.061,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.79914575,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"13","issue":"3","first_page":"118","last_page":"118"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.970300018787384,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.791975736618042},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.7698396444320679},{"id":"https://openalex.org/keywords/automatic-summarization","display_name":"Automatic summarization","score":0.666486382484436},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.5027203559875488},{"id":"https://openalex.org/keywords/graph","display_name":"Graph","score":0.4868578314781189},{"id":"https://openalex.org/keywords/preprocessor","display_name":"Preprocessor","score":0.4773975908756256},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.463725745677948},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.4596393406391144},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4448457360267639},{"id":"https://openalex.org/keywords/data-pre-processing","display_name":"Data pre-processing","score":0.43043234944343567},{"id":"https://openalex.org/keywords/pipeline","display_name":"Pipeline (software)","score":0.42909082770347595},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4217658042907715},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.39356255531311035},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.39009571075439453},{"id":"https://openalex.org/keywords/theoretical-computer-science","display_name":"Theoretical computer science","score":0.14382430911064148}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.791975736618042},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.7698396444320679},{"id":"https://openalex.org/C170858558","wikidata":"https://www.wikidata.org/wiki/Q1394144","display_name":"Automatic summarization","level":2,"score":0.666486382484436},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.5027203559875488},{"id":"https://openalex.org/C132525143","wikidata":"https://www.wikidata.org/wiki/Q141488","display_name":"Graph","level":2,"score":0.4868578314781189},{"id":"https://openalex.org/C34736171","wikidata":"https://www.wikidata.org/wiki/Q918333","display_name":"Preprocessor","level":2,"score":0.4773975908756256},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.463725745677948},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4596393406391144},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4448457360267639},{"id":"https://openalex.org/C10551718","wikidata":"https://www.wikidata.org/wiki/Q5227332","display_name":"Data pre-processing","level":2,"score":0.43043234944343567},{"id":"https://openalex.org/C43521106","wikidata":"https://www.wikidata.org/wiki/Q2165493","display_name":"Pipeline (software)","level":2,"score":0.42909082770347595},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4217658042907715},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.39356255531311035},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.39009571075439453},{"id":"https://openalex.org/C80444323","wikidata":"https://www.wikidata.org/wiki/Q2878974","display_name":"Theoretical computer science","level":1,"score":0.14382430911064148},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3390/info13030118","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13030118","pdf_url":"https://www.mdpi.com/2078-2489/13/3/118/pdf?version=1646041038","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:ro.uow.edu.au:test2021-9971","is_oa":false,"landing_page_url":"https://ro.uow.edu.au/test2021/4424","pdf_url":null,"source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Test Series for Scopus Harvesting 2021","raw_type":"text"},{"id":"pmh:oai:doaj.org/article:b771891662e24264915ecdfbef738569","is_oa":true,"landing_page_url":"https://doaj.org/article/b771891662e24264915ecdfbef738569","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 13, Iss 3, p 118 (2022)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/2078-2489/13/3/118/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/info13030118","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information; Volume 13; Issue 3; Pages: 118","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/info13030118","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info13030118","pdf_url":"https://www.mdpi.com/2078-2489/13/3/118/pdf?version=1646041038","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4214741473.pdf","grobid_xml":"https://content.openalex.org/works/W4214741473.grobid-xml"},"referenced_works_count":78,"referenced_works":["https://openalex.org/W66373487","https://openalex.org/W147952312","https://openalex.org/W950964638","https://openalex.org/W1494501886","https://openalex.org/W1963716137","https://openalex.org/W1967181042","https://openalex.org/W1988772356","https://openalex.org/W2004450254","https://openalex.org/W2042847482","https://openalex.org/W2054665642","https://openalex.org/W2055979847","https://openalex.org/W2073965660","https://openalex.org/W2075904323","https://openalex.org/W2087676477","https://openalex.org/W2090018148","https://openalex.org/W2096259080","https://openalex.org/W2099813784","https://openalex.org/W2106224734","https://openalex.org/W2107598941","https://openalex.org/W2110275977","https://openalex.org/W2113855231","https://openalex.org/W2118791211","https://openalex.org/W2123442489","https://openalex.org/W2132679783","https://openalex.org/W2138627627","https://openalex.org/W2151170651","https://openalex.org/W2240457756","https://openalex.org/W2299859864","https://openalex.org/W2404161646","https://openalex.org/W2422899744","https://openalex.org/W2549705784","https://openalex.org/W2592362528","https://openalex.org/W2607797580","https://openalex.org/W2613881683","https://openalex.org/W2749414935","https://openalex.org/W2761561877","https://openalex.org/W2779594574","https://openalex.org/W2785533980","https://openalex.org/W2791333126","https://openalex.org/W2799059383","https://openalex.org/W2883101305","https://openalex.org/W2885027023","https://openalex.org/W2890774324","https://openalex.org/W2895947960","https://openalex.org/W2908483739","https://openalex.org/W2915868865","https://openalex.org/W2954001450","https://openalex.org/W2963001718","https://openalex.org/W2965099842","https://openalex.org/W2968535300","https://openalex.org/W2977088403","https://openalex.org/W2987410285","https://openalex.org/W3004518069","https://openalex.org/W3014292624","https://openalex.org/W3038286261","https://openalex.org/W3081616764","https://openalex.org/W3088448311","https://openalex.org/W3088506069","https://openalex.org/W3118869673","https://openalex.org/W3121750743","https://openalex.org/W3173452903","https://openalex.org/W3179522892","https://openalex.org/W3180289654","https://openalex.org/W3183953239","https://openalex.org/W4211186029","https://openalex.org/W4231510805","https://openalex.org/W4235216760","https://openalex.org/W4237920609","https://openalex.org/W6606032630","https://openalex.org/W6639206055","https://openalex.org/W6639619044","https://openalex.org/W6661313914","https://openalex.org/W6681530799","https://openalex.org/W6686780927","https://openalex.org/W6691245840","https://openalex.org/W6713197267","https://openalex.org/W6736960337","https://openalex.org/W6782077927"],"related_works":["https://openalex.org/W2989490741","https://openalex.org/W3092506759","https://openalex.org/W2367545121","https://openalex.org/W4248881655","https://openalex.org/W2482165163","https://openalex.org/W2977327189","https://openalex.org/W3010890513","https://openalex.org/W120741642","https://openalex.org/W138569904","https://openalex.org/W2390914021"],"abstract_inverted_index":{"Product":[0],"design":[1,95],"experts":[2],"depend":[3],"on":[4,61],"online":[5],"customer":[6,76,99],"reviews":[7],"as":[8,42],"a":[9,85,98,141,161],"source":[10],"of":[11,78,156],"insight":[12,25],"to":[13,23,125,140,150],"improve":[14],"product":[15,27,94],"design.":[16],"Previous":[17],"works":[18,69],"used":[19],"aspect-based":[20],"sentiment":[21,62],"analysis":[22,91],"extract":[24],"from":[26],"reviews.":[28],"However,":[29],"their":[30],"approaches":[31],"for":[32,73,93],"requirements":[33],"elicitation":[34],"are":[35],"less":[36],"flexible":[37,65],"than":[38,64],"traditional":[39],"tools":[40],"such":[41],"interviews":[43],"and":[44,58,90,103,130,147,168,176,186],"surveys.":[45],"They":[46],"require":[47],"costly":[48],"data":[49,101,121,129,166],"labeling":[50],"or":[51],"pre-labeled":[52],"datasets,":[53],"lack":[54,70],"domain":[55,110],"knowledge":[56,111],"integration,":[57],"focus":[59],"more":[60],"classification":[63],"aspect-opinion":[66,178,188],"analysis.":[67,135],"Related":[68],"effective":[71],"mechanisms":[72],"probing":[74],"the":[75,137,171],"feedback":[77,100,128],"complex":[79],"configurable":[80],"products.":[81],"This":[82],"study":[83],"proposes":[84],"generic":[86,138],"graph-based":[87],"opinion":[88,134,183],"mining":[89],"method":[92,173],"improvement.":[96],"First,":[97],"preprocessing":[102,167],"annotation":[104],"pipeline":[105],"that":[106],"can":[107],"incorporate":[108],"designer-specified":[109],"is":[112,123,158],"proposed.":[113],"Second,":[114],"an":[115],"intuitive":[116],"opinion-aware":[117],"labeled":[118],"property":[119],"graph":[120],"model":[122,139,163],"designed":[124],"ingest":[126],"preprocessed":[127],"perform":[131],"ad":[132],"hoc":[133],"Applying":[136],"real-world":[142],"dataset":[143],"demonstrates":[144],"superior":[145],"functionality":[146],"flexibility":[148],"compared":[149],"related":[151],"works.":[152],"A":[153],"wider":[154],"range":[155],"analyses":[157],"supported":[159],"in":[160],"single":[162],"without":[164],"repeating":[165],"modeling.":[169],"Specifically,":[170],"proposed":[172],"supports":[174],"regular":[175],"comparative":[177],"analysis,":[179],"aspect":[180],"satisfaction/influence":[181],"ranking,":[182],"trend":[184],"extraction,":[185],"targeted":[187],"summarization.":[189]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}