{"id":"https://openalex.org/W3012546945","doi":"https://doi.org/10.3390/info11030152","title":"A Sentiment-Statistical Approach for Identifying Problematic Mobile App Updates Based on User Reviews","display_name":"A Sentiment-Statistical Approach for Identifying Problematic Mobile App Updates Based on User Reviews","publication_year":2020,"publication_date":"2020-03-12","ids":{"openalex":"https://openalex.org/W3012546945","doi":"https://doi.org/10.3390/info11030152","mag":"3012546945"},"language":"en","primary_location":{"id":"doi:10.3390/info11030152","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info11030152","pdf_url":"https://www.mdpi.com/2078-2489/11/3/152/pdf?version=1584005576","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2078-2489/11/3/152/pdf?version=1584005576","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100693396","display_name":"Xiaozhou Li","orcid":"https://orcid.org/0000-0002-3767-2527"},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Xiaozhou Li","raw_affiliation_strings":["Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100677430","display_name":"Boyang Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Boyang Zhang","raw_affiliation_strings":["Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074605502","display_name":"Zheying Zhang","orcid":"https://orcid.org/0000-0002-6205-4210"},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Zheying Zhang","raw_affiliation_strings":["Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042740371","display_name":"Kostas Stefanidis","orcid":null},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Kostas Stefanidis","raw_affiliation_strings":["Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland"],"affiliations":[{"raw_affiliation_string":"Faculty of Information Technology and Communication Sciences (ITC), Tampere University, 33520 Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5042740371","https://openalex.org/A5074605502","https://openalex.org/A5100677430","https://openalex.org/A5100693396"],"corresponding_institution_ids":["https://openalex.org/I166825849"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":3.895,"has_fulltext":true,"cited_by_count":22,"citation_normalized_percentile":{"value":0.94356627,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"11","issue":"3","first_page":"152","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-apps","display_name":"Mobile apps","score":0.7309647798538208},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7182191014289856},{"id":"https://openalex.org/keywords/android","display_name":"Android (operating system)","score":0.6665792465209961},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5805761814117432},{"id":"https://openalex.org/keywords/app-store","display_name":"App store","score":0.5590020418167114},{"id":"https://openalex.org/keywords/android-application","display_name":"Android application","score":0.4786335527896881},{"id":"https://openalex.org/keywords/negativity-effect","display_name":"Negativity effect","score":0.47279995679855347},{"id":"https://openalex.org/keywords/android-app","display_name":"Android app","score":0.46570664644241333},{"id":"https://openalex.org/keywords/mobile-device","display_name":"Mobile device","score":0.44962531328201294},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3951166272163391},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.34255650639533997},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3331514298915863},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.09218376874923706}],"concepts":[{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.7309647798538208},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7182191014289856},{"id":"https://openalex.org/C557433098","wikidata":"https://www.wikidata.org/wiki/Q94","display_name":"Android (operating system)","level":2,"score":0.6665792465209961},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5805761814117432},{"id":"https://openalex.org/C2779794324","wikidata":"https://www.wikidata.org/wiki/Q3814081","display_name":"App store","level":2,"score":0.5590020418167114},{"id":"https://openalex.org/C3017891749","wikidata":"https://www.wikidata.org/wiki/Q94","display_name":"Android application","level":3,"score":0.4786335527896881},{"id":"https://openalex.org/C7453019","wikidata":"https://www.wikidata.org/wiki/Q16254302","display_name":"Negativity effect","level":2,"score":0.47279995679855347},{"id":"https://openalex.org/C2988045736","wikidata":"https://www.wikidata.org/wiki/Q94","display_name":"Android app","level":3,"score":0.46570664644241333},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.44962531328201294},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3951166272163391},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.34255650639533997},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3331514298915863},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09218376874923706},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3390/info11030152","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info11030152","pdf_url":"https://www.mdpi.com/2078-2489/11/3/152/pdf?version=1584005576","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:4727867ce0b04de8a0de99d3b9e5673e","is_oa":true,"landing_page_url":"https://doaj.org/article/4727867ce0b04de8a0de99d3b9e5673e","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information, Vol 11, Iss 3, p 152 (2020)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/2078-2489/11/3/152/","is_oa":true,"landing_page_url":"http://dx.doi.org/10.3390/info11030152","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Information","raw_type":"Text"},{"id":"pmh:oai:trepo.tuni.fi:10024/122535","is_oa":true,"landing_page_url":"https://trepo.tuni.fi/handle/10024/122535","pdf_url":null,"source":{"id":"https://openalex.org/S4306401860","display_name":"Tampere University Institutional Repository (Tampere University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I150589677","host_organization_name":"Tampere University of Applied Sciences","host_organization_lineage":["https://openalex.org/I150589677"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"publishedVersion"}],"best_oa_location":{"id":"doi:10.3390/info11030152","is_oa":true,"landing_page_url":"https://doi.org/10.3390/info11030152","pdf_url":"https://www.mdpi.com/2078-2489/11/3/152/pdf?version=1584005576","source":{"id":"https://openalex.org/S4210219776","display_name":"Information","issn_l":"2078-2489","issn":["2078-2489"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3012546945.pdf","grobid_xml":"https://content.openalex.org/works/W3012546945.grobid-xml"},"referenced_works_count":45,"referenced_works":["https://openalex.org/W1552217991","https://openalex.org/W1561219846","https://openalex.org/W1561790812","https://openalex.org/W1586261963","https://openalex.org/W1916584426","https://openalex.org/W1963900534","https://openalex.org/W1979496147","https://openalex.org/W1991867644","https://openalex.org/W1998821658","https://openalex.org/W2011781116","https://openalex.org/W2052684699","https://openalex.org/W2052760504","https://openalex.org/W2069442545","https://openalex.org/W2074975950","https://openalex.org/W2079054072","https://openalex.org/W2083606554","https://openalex.org/W2085465189","https://openalex.org/W2099813784","https://openalex.org/W2112143630","https://openalex.org/W2126574721","https://openalex.org/W2141637993","https://openalex.org/W2148034183","https://openalex.org/W2153579005","https://openalex.org/W2199736351","https://openalex.org/W2389246322","https://openalex.org/W2397276141","https://openalex.org/W2523127458","https://openalex.org/W2549738163","https://openalex.org/W2594402712","https://openalex.org/W2601548810","https://openalex.org/W2618807062","https://openalex.org/W2753091847","https://openalex.org/W2765707131","https://openalex.org/W2889378176","https://openalex.org/W2891798678","https://openalex.org/W2897096520","https://openalex.org/W2950133940","https://openalex.org/W2952558624","https://openalex.org/W2971847863","https://openalex.org/W3105605466","https://openalex.org/W4236456746","https://openalex.org/W4255375128","https://openalex.org/W4285719527","https://openalex.org/W6754124164","https://openalex.org/W6843671209"],"related_works":["https://openalex.org/W3142571737","https://openalex.org/W2605037362","https://openalex.org/W3173766926","https://openalex.org/W3120409491","https://openalex.org/W1934710228","https://openalex.org/W3035615288","https://openalex.org/W2965323276","https://openalex.org/W2327231718","https://openalex.org/W2022990508","https://openalex.org/W3097802856"],"abstract_inverted_index":{"Mobile":[0],"applications":[1],"(apps)":[2],"on":[3],"IOS":[4],"and":[5,11,16,44,49],"Android":[6],"devices":[7],"are":[8,23],"mostly":[9],"maintained":[10],"updated":[12],"via":[13],"Apple":[14],"Appstore":[15],"Google":[17],"Play,":[18],"respectively,":[19],"where":[20],"the":[21,35,61,77,88,92,98,105,109,112,117],"users":[22],"allowed":[24],"to":[25,51,60,82,86,130,134,137,146],"provide":[26,83],"reviews":[27,39,100,143],"regarding":[28],"their":[29],"satisfaction":[30],"towards":[31,40,116],"particular":[32,89],"apps.":[33],"Despite":[34],"importance":[36],"of":[37,111],"user":[38,142,148],"mobile":[41,93],"app":[42,63,94,132],"maintenance":[43,95],"evolution,":[45],"it":[46,66],"is":[47,67,129],"time-consuming":[48],"ineffective":[50],"dissect":[52],"each":[53,70],"individual":[54],"negative":[55,99],"review.":[56],"In":[57],"addition,":[58],"due":[59],"different":[62],"update":[64,71],"strategies,":[65],"uncertain":[68],"that":[69,119],"can":[72],"be":[73],"accepted":[74],"well":[75],"by":[76,141],"users.":[78],"This":[79],"study":[80],"aims":[81],"an":[84],"approach":[85],"detect":[87],"days":[90,115],"during":[91],"phase":[96],"when":[97],"require":[101],"developers\u2019":[102],"attention.":[103],"Furthermore,":[104],"method":[106],"shall":[107],"facilitate":[108],"mapping":[110],"identified":[113],"abnormal":[114],"updates":[118],"result":[120],"in":[121,124,144],"such":[122],"negativity":[123],"reviews.":[125],"The":[126],"method\u2019s":[127],"purpose":[128],"enable":[131],"developers":[133],"respond":[135],"swiftly":[136],"significant":[138],"flaws":[139],"reflected":[140],"order":[145],"prevent":[147],"churns.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5}],"updated_date":"2026-04-13T07:58:08.660418","created_date":"2025-10-10T00:00:00"}
