{"id":"https://openalex.org/W4414245118","doi":"https://doi.org/10.3390/digital5030043","title":"Digital Government Transformation Through Artificial Intelligence: The Mediating Role of Stakeholder Trust and Participation","display_name":"Digital Government Transformation Through Artificial Intelligence: The Mediating Role of Stakeholder Trust and Participation","publication_year":2025,"publication_date":"2025-09-16","ids":{"openalex":"https://openalex.org/W4414245118","doi":"https://doi.org/10.3390/digital5030043"},"language":"en","primary_location":{"id":"doi:10.3390/digital5030043","is_oa":true,"landing_page_url":"https://doi.org/10.3390/digital5030043","pdf_url":"https://www.mdpi.com/2673-6470/5/3/43/pdf?version=1758018459","source":{"id":"https://openalex.org/S4210185390","display_name":"Digital","issn_l":"2673-6470","issn":["2673-6470"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.mdpi.com/2673-6470/5/3/43/pdf?version=1758018459","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033951961","display_name":"Syed Asad Abbas Bokhari","orcid":"https://orcid.org/0000-0002-9510-0359"},"institutions":[{"id":"https://openalex.org/I60559429","display_name":"Nazarbayev University","ror":"https://ror.org/052bx8q98","country_code":"KZ","type":"education","lineage":["https://openalex.org/I60559429"]}],"countries":["KZ"],"is_corresponding":false,"raw_author_name":"Syed Asad Abbas Bokhari","raw_affiliation_strings":["Graduate School of Public Policy, Nazarbayev University, Astana 01000, Kazakhstan"],"raw_orcid":"https://orcid.org/0000-0002-9510-0359","affiliations":[{"raw_affiliation_string":"Graduate School of Public Policy, Nazarbayev University, Astana 01000, Kazakhstan","institution_ids":["https://openalex.org/I60559429"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100382181","display_name":"So Young Park","orcid":"https://orcid.org/0000-0003-2718-0518"},"institutions":[{"id":"https://openalex.org/I39705031","display_name":"Daegu Catholic University","ror":"https://ror.org/04fxknd68","country_code":"KR","type":"education","lineage":["https://openalex.org/I39705031"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sang Young Park","raw_affiliation_strings":["Department of Korean Language Education, Daegu Catholic University, Gyeongsan-si 38430, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Korean Language Education, Daegu Catholic University, Gyeongsan-si 38430, Republic of Korea","institution_ids":["https://openalex.org/I39705031"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111934167","display_name":"Shahid Manzoor","orcid":null},"institutions":[{"id":"https://openalex.org/I125467818","display_name":"Dakota State University","ror":"https://ror.org/016yv6y68","country_code":"US","type":"education","lineage":["https://openalex.org/I125467818"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Shahid Manzoor","raw_affiliation_strings":["Department of Information Sciences, Dakota State University, Madison, SD 57042, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Sciences, Dakota State University, Madison, SD 57042, USA","institution_ids":["https://openalex.org/I125467818"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5111934167"],"corresponding_institution_ids":["https://openalex.org/I125467818"],"apc_list":null,"apc_paid":null,"fwci":28.8674,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.99436049,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"5","issue":"3","first_page":"43","last_page":"43"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9556000232696533,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.949400007724762,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6984999775886536},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.5317999720573425},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5162000060081482},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.4512999951839447},{"id":"https://openalex.org/keywords/stakeholder-analysis","display_name":"Stakeholder analysis","score":0.43880000710487366},{"id":"https://openalex.org/keywords/stakeholder-theory","display_name":"Stakeholder theory","score":0.4081000089645386},{"id":"https://openalex.org/keywords/legitimacy","display_name":"Legitimacy","score":0.3919999897480011},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.3601999878883362}],"concepts":[{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6984999775886536},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.5317999720573425},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5260000228881836},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5246000289916992},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5228999853134155},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5162000060081482},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.4512999951839447},{"id":"https://openalex.org/C195813598","wikidata":"https://www.wikidata.org/wiki/Q474460","display_name":"Stakeholder analysis","level":3,"score":0.43880000710487366},{"id":"https://openalex.org/C176239081","wikidata":"https://www.wikidata.org/wiki/Q2979849","display_name":"Stakeholder theory","level":3,"score":0.4081000089645386},{"id":"https://openalex.org/C46295352","wikidata":"https://www.wikidata.org/wiki/Q207982","display_name":"Legitimacy","level":3,"score":0.3919999897480011},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.3601999878883362},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.357699990272522},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.3517000079154968},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.3449000120162964},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.3418000042438507},{"id":"https://openalex.org/C2780984029","wikidata":"https://www.wikidata.org/wiki/Q2930198","display_name":"Stakeholder engagement","level":2,"score":0.32839998602867126},{"id":"https://openalex.org/C2985272809","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"Digital government","level":3,"score":0.32089999318122864},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3165999948978424},{"id":"https://openalex.org/C2779498785","wikidata":"https://www.wikidata.org/wiki/Q4330222","display_name":"Public value","level":2,"score":0.30649998784065247},{"id":"https://openalex.org/C513891491","wikidata":"https://www.wikidata.org/wiki/Q181865","display_name":"Civil society","level":3,"score":0.30410000681877136},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.2912999987602234},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.28049999475479126},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2702000141143799},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.25619998574256897},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.25369998812675476},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2500999867916107}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/digital5030043","is_oa":true,"landing_page_url":"https://doi.org/10.3390/digital5030043","pdf_url":"https://www.mdpi.com/2673-6470/5/3/43/pdf?version=1758018459","source":{"id":"https://openalex.org/S4210185390","display_name":"Digital","issn_l":"2673-6470","issn":["2673-6470"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:7a1a8fa29dca4a5280962794bcac4632","is_oa":true,"landing_page_url":"https://doaj.org/article/7a1a8fa29dca4a5280962794bcac4632","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Digital, Vol 5, Iss 3, p 43 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/digital5030043","is_oa":true,"landing_page_url":"https://doi.org/10.3390/digital5030043","pdf_url":"https://www.mdpi.com/2673-6470/5/3/43/pdf?version=1758018459","source":{"id":"https://openalex.org/S4210185390","display_name":"Digital","issn_l":"2673-6470","issn":["2673-6470"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4414245118.pdf","grobid_xml":"https://content.openalex.org/works/W4414245118.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W1499104755","https://openalex.org/W1988201884","https://openalex.org/W1990251616","https://openalex.org/W2038702827","https://openalex.org/W2105846236","https://openalex.org/W2115183045","https://openalex.org/W2136072363","https://openalex.org/W2162437324","https://openalex.org/W2516862935","https://openalex.org/W2528032239","https://openalex.org/W2593247523","https://openalex.org/W2595629513","https://openalex.org/W2729626559","https://openalex.org/W2745800971","https://openalex.org/W2884686506","https://openalex.org/W2897312458","https://openalex.org/W2905811773","https://openalex.org/W2985185374","https://openalex.org/W3036345900","https://openalex.org/W3085537935","https://openalex.org/W3106215143","https://openalex.org/W3127690489","https://openalex.org/W3139363371","https://openalex.org/W3145098422","https://openalex.org/W3158959191","https://openalex.org/W4226331063","https://openalex.org/W4233075943","https://openalex.org/W4235678817","https://openalex.org/W4280537010","https://openalex.org/W4323664352","https://openalex.org/W4381949794","https://openalex.org/W4386525695","https://openalex.org/W4386778218","https://openalex.org/W4389629930","https://openalex.org/W4393071842","https://openalex.org/W4399186537","https://openalex.org/W4400929228","https://openalex.org/W4401039110","https://openalex.org/W4403302289","https://openalex.org/W4406620159","https://openalex.org/W4407652428","https://openalex.org/W4407844473","https://openalex.org/W4408589525","https://openalex.org/W4409473938"],"related_works":[],"abstract_inverted_index":{"This":[0],"study":[1,154,187],"explores":[2],"how":[3,174],"artificial":[4],"intelligence":[5],"utilization":[6],"in":[7,34,86,121,149,163,181],"digital":[8,20,125,156,191],"government,":[9],"through":[10],"AI-enabled":[11,107],"service":[12,108],"automation":[13,109],"and":[14,30,37,76,100,110,118,145,179,201],"AI-based":[15,111,182],"decision":[16,112],"support,":[17],"contributes":[18],"to":[19,44,53,93,175],"government":[21,84,126],"transformation,":[22],"emphasizing":[23],"the":[24,41,46,140,153,186],"mediating":[25],"roles":[26],"of":[27,142],"stakeholder":[28,31,35,116,177],"trust":[29,117,129],"participation.":[32,136],"Grounded":[33],"theory":[36],"public":[38,74,150,183],"value":[39],"theory,":[40],"research":[42,58],"aims":[43],"understand":[45],"relational":[47,200],"mechanisms":[48],"that":[49,105,189],"connect":[50],"technological":[51],"innovation":[52],"institutional":[54],"change.":[55],"A":[56],"quantitative":[57],"design":[59],"was":[60,91],"employed":[61],"using":[62],"survey":[63],"data":[64],"collected":[65],"from":[66],"412":[67],"stakeholders,":[68],"including":[69],"citizens,":[70],"civil":[71],"society":[72],"members,":[73],"employees,":[75],"private":[77],"actors,":[78],"who":[79],"had":[80],"interacted":[81],"with":[82],"AI-driven":[83],"services":[85],"Pakistan.":[87],"Structural":[88],"equation":[89],"modeling":[90],"used":[92],"test":[94],"a":[95,132],"conceptual":[96],"model":[97],"involving":[98],"direct":[99],"indirect":[101],"effects.":[102],"Results":[103],"reveal":[104],"both":[106],"support":[113],"significantly":[114],"enhance":[115,176],"participation,":[119],"which":[120],"turn":[122],"positively":[123],"influence":[124],"transformation.":[127],"Stakeholder":[128],"emerged":[130],"as":[131],"stronger":[133],"mediator":[134],"than":[135],"The":[137],"findings":[138],"highlight":[139],"importance":[141],"ethical,":[143],"transparent,":[144],"participatory":[146],"AI":[147],"integration":[148],"administration.":[151],"Theoretically,":[152],"extends":[155],"governance":[157],"literature":[158],"by":[159],"validating":[160],"behavioral":[161],"mediators":[162],"technology-driven":[164],"reform.":[165],"Practically,":[166],"it":[167],"offers":[168],"strategic":[169],"insights":[170],"for":[171],"policymakers":[172],"on":[173],"engagement":[178],"legitimacy":[180],"systems.":[184],"Overall,":[185],"emphasizes":[188],"successful":[190],"transformation":[192],"is":[193],"not":[194],"solely":[195],"technological,":[196],"but":[197],"also":[198],"deeply":[199],"participatory.":[202]},"counts_by_year":[{"year":2026,"cited_by_count":4}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}
