{"id":"https://openalex.org/W4413907522","doi":"https://doi.org/10.3390/computers14090363","title":"Enhancing Software Usability Through LLMs: A Prompting and Fine-Tuning Framework for Analyzing Negative User Feedback","display_name":"Enhancing Software Usability Through LLMs: A Prompting and Fine-Tuning Framework for Analyzing Negative User Feedback","publication_year":2025,"publication_date":"2025-09-01","ids":{"openalex":"https://openalex.org/W4413907522","doi":"https://doi.org/10.3390/computers14090363"},"language":"en","primary_location":{"id":"doi:10.3390/computers14090363","is_oa":true,"landing_page_url":"https://doi.org/10.3390/computers14090363","pdf_url":"https://www.mdpi.com/2073-431X/14/9/363/pdf?version=1756715617","source":{"id":"https://openalex.org/S4210228075","display_name":"Computers","issn_l":"2073-431X","issn":["2073-431X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2073-431X/14/9/363/pdf?version=1756715617","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048478889","display_name":"Nahed Alsaleh","orcid":null},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]},{"id":"https://openalex.org/I4210088963","display_name":"University of Ha'il","ror":"https://ror.org/013w98a82","country_code":"SA","type":"education","lineage":["https://openalex.org/I4210088963"]}],"countries":["SA"],"is_corresponding":true,"raw_author_name":"Nahed Alsaleh","raw_affiliation_strings":["Department of Computer Science, College of Computer Science and Engineering, University of Hail, Hail 55473, Saudi Arabia","Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, College of Computer Science and Engineering, University of Hail, Hail 55473, Saudi Arabia","institution_ids":["https://openalex.org/I4210088963"]},{"raw_affiliation_string":"Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia","institution_ids":["https://openalex.org/I185163786"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Reem Alnanih","orcid":null},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]}],"countries":["SA"],"is_corresponding":true,"raw_author_name":"Reem Alnanih","raw_affiliation_strings":["Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia","institution_ids":["https://openalex.org/I185163786"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009897453","display_name":"Nahed Alowidi","orcid":"https://orcid.org/0000-0002-4683-3716"},"institutions":[{"id":"https://openalex.org/I185163786","display_name":"King Abdulaziz University","ror":"https://ror.org/02ma4wv74","country_code":"SA","type":"education","lineage":["https://openalex.org/I185163786"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Nahed Alowidi","raw_affiliation_strings":["Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia"],"raw_orcid":"https://orcid.org/0000-0002-4683-3716","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia","institution_ids":["https://openalex.org/I185163786"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5048478889"],"corresponding_institution_ids":["https://openalex.org/I185163786","https://openalex.org/I4210088963"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.32500376,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"14","issue":"9","first_page":"363","last_page":"363"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9732000231742859,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8570727109909058},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.592559278011322},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5731143355369568},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.47779425978660583},{"id":"https://openalex.org/keywords/negative-feedback","display_name":"Negative feedback","score":0.4478333294391632},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3271647095680237},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19372156262397766},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.09639140963554382}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8570727109909058},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.592559278011322},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5731143355369568},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.47779425978660583},{"id":"https://openalex.org/C93586867","wikidata":"https://www.wikidata.org/wiki/Q62527","display_name":"Negative feedback","level":3,"score":0.4478333294391632},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3271647095680237},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19372156262397766},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09639140963554382},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C165801399","wikidata":"https://www.wikidata.org/wiki/Q25428","display_name":"Voltage","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3390/computers14090363","is_oa":true,"landing_page_url":"https://doi.org/10.3390/computers14090363","pdf_url":"https://www.mdpi.com/2073-431X/14/9/363/pdf?version=1756715617","source":{"id":"https://openalex.org/S4210228075","display_name":"Computers","issn_l":"2073-431X","issn":["2073-431X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:2da21145437a431bb7497b2cef2700f8","is_oa":true,"landing_page_url":"https://doaj.org/article/2da21145437a431bb7497b2cef2700f8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Computers, Vol 14, Iss 9, p 363 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3390/computers14090363","is_oa":true,"landing_page_url":"https://doi.org/10.3390/computers14090363","pdf_url":"https://www.mdpi.com/2073-431X/14/9/363/pdf?version=1756715617","source":{"id":"https://openalex.org/S4210228075","display_name":"Computers","issn_l":"2073-431X","issn":["2073-431X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computers","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4413907522.pdf","grobid_xml":"https://content.openalex.org/works/W4413907522.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W2105539612","https://openalex.org/W2485113444","https://openalex.org/W3131677887","https://openalex.org/W3213564796","https://openalex.org/W4225886166","https://openalex.org/W4226278401","https://openalex.org/W4290945693","https://openalex.org/W4368755500","https://openalex.org/W4386728930","https://openalex.org/W4387721104","https://openalex.org/W4389523765","https://openalex.org/W4392367398","https://openalex.org/W4392384703","https://openalex.org/W4392490033","https://openalex.org/W4392846385","https://openalex.org/W4393156838","https://openalex.org/W4396758712","https://openalex.org/W4400033172","https://openalex.org/W4400524493","https://openalex.org/W4400525295","https://openalex.org/W4400528558","https://openalex.org/W4401042327","https://openalex.org/W4402798652","https://openalex.org/W4404752313","https://openalex.org/W4405791473","https://openalex.org/W4409643680"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W4389670110","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217","https://openalex.org/W2598865957"],"abstract_inverted_index":{"In":[0],"today\u2019s":[1],"competitive":[2],"digital":[3],"landscape,":[4],"application":[5],"usability":[6,24,61,85,182],"plays":[7],"a":[8,154],"critical":[9],"role":[10],"in":[11,33,136],"user":[12,17],"satisfaction":[13],"and":[14,35,53,70,89,124,133,140,163,184],"retention.":[15],"Negative":[16],"reviews":[18,98],"offer":[19],"valuable":[20],"insights":[21],"into":[22,78],"real-world":[23],"issues,":[25],"yet":[26],"traditional":[27],"analysis":[28,162,183],"methods":[29],"often":[30],"fall":[31],"short":[32],"scalability":[34],"contextual":[36,134],"understanding.":[37],"This":[38,150],"paper":[39],"proposes":[40],"an":[41],"intelligent":[42],"framework":[43,74],"that":[44,107,158],"utilizes":[45],"large":[46],"language":[47],"models":[48],"(LLMs),":[49],"including":[50],"GPT-4,":[51],"Gemini,":[52],"BLOOM,":[54,141],"to":[55,101,117,122,128,179],"automate":[56],"the":[57,73,174],"extraction":[58],"of":[59,95,176],"actionable":[60],"recommendations":[62],"from":[63],"negative":[64,97],"app":[65],"reviews.":[66],"By":[67],"applying":[68],"prompting":[69],"fine-tuning":[71],"techniques,":[72],"transforms":[75],"unstructured":[76],"feedback":[77],"meaningful":[79],"suggestions":[80],"aligned":[81],"with":[82],"three":[83],"core":[84],"dimensions:":[86],"correctness,":[87],"completeness,":[88],"satisfaction.":[90],"A":[91],"manually":[92],"annotated":[93],"dataset":[94],"Instagram":[96],"was":[99],"used":[100],"evaluate":[102],"model":[103],"performance.":[104,149],"Results":[105],"show":[106],"GPT-4":[108],"consistently":[109],"outperformed":[110],"other":[111],"models,":[112],"achieving":[113],"BLEU":[114],"scores":[115,120,126],"up":[116,121,127],"0.64,":[118],"ROUGE":[119],"0.80,":[123],"METEOR":[125],"0.90\u2014demonstrating":[129],"high":[130],"semantic":[131],"accuracy":[132],"relevance":[135],"generated":[137],"recommendations.":[138],"Gemini":[139],"while":[142],"improved":[143],"through":[144],"fine-tuning,":[145],"showed":[146],"significantly":[147],"lower":[148],"study":[151],"also":[152],"introduces":[153],"practical,":[155],"web-based":[156],"tool":[157],"enables":[159],"real-time":[160],"review":[161],"recommendation":[164],"generation,":[165],"supporting":[166],"data-driven,":[167],"user-centered":[168],"software":[169,181],"development.":[170],"These":[171],"findings":[172],"illustrate":[173],"potential":[175],"LLM-based":[177],"frameworks":[178],"enhance":[180],"accelerate":[185],"feedback-driven":[186],"design":[187],"processes.":[188]},"counts_by_year":[],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}
