{"id":"https://openalex.org/W4384525650","doi":"https://doi.org/10.3390/a16070339","title":"Chatbots for Cultural Venues: A Topic-Based Approach","display_name":"Chatbots for Cultural Venues: A Topic-Based Approach","publication_year":2023,"publication_date":"2023-07-14","ids":{"openalex":"https://openalex.org/W4384525650","doi":"https://doi.org/10.3390/a16070339"},"language":"en","primary_location":{"id":"doi:10.3390/a16070339","is_oa":true,"landing_page_url":"https://doi.org/10.3390/a16070339","pdf_url":"https://www.mdpi.com/1999-4893/16/7/339/pdf?version=1689343602","source":{"id":"https://openalex.org/S190629608","display_name":"Algorithms","issn_l":"1999-4893","issn":["1999-4893"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Algorithms","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/1999-4893/16/7/339/pdf?version=1689343602","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092485848","display_name":"Vasilis Bouras","orcid":"https://orcid.org/0009-0004-3625-9898"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Vasilis Bouras","raw_affiliation_strings":["Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034227751","display_name":"Dimitris Spiliotopoulos","orcid":"https://orcid.org/0000-0003-3646-1362"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Dimitris Spiliotopoulos","raw_affiliation_strings":["Department of Management Science and Technology, University of the Peloponnese, 22131 Tripoli, Greece"],"raw_orcid":"https://orcid.org/0000-0003-3646-1362","affiliations":[{"raw_affiliation_string":"Department of Management Science and Technology, University of the Peloponnese, 22131 Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070417213","display_name":"Dionisis Margaris","orcid":"https://orcid.org/0000-0002-7487-374X"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Dionisis Margaris","raw_affiliation_strings":["Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece"],"raw_orcid":"https://orcid.org/0000-0002-7487-374X","affiliations":[{"raw_affiliation_string":"Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089364392","display_name":"Costas Vassilakis","orcid":"https://orcid.org/0000-0001-9940-1821"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Costas Vassilakis","raw_affiliation_strings":["Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece"],"raw_orcid":"https://orcid.org/0000-0001-9940-1821","affiliations":[{"raw_affiliation_string":"Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026253993","display_name":"Konstantinos Kotis","orcid":"https://orcid.org/0000-0001-7838-9691"},"institutions":[{"id":"https://openalex.org/I98805295","display_name":"University of the Aegean","ror":"https://ror.org/03zsp3p94","country_code":"GR","type":"education","lineage":["https://openalex.org/I98805295"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantinos Kotis","raw_affiliation_strings":["Intelligen Systems Research Lab (i-Lab), Department of Cultural Technology and Communication, University of the Aegean, 81100 Mytilene, Greece"],"raw_orcid":"https://orcid.org/0000-0001-7838-9691","affiliations":[{"raw_affiliation_string":"Intelligen Systems Research Lab (i-Lab), Department of Cultural Technology and Communication, University of the Aegean, 81100 Mytilene, Greece","institution_ids":["https://openalex.org/I98805295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089520663","display_name":"Angeliki Antoniou","orcid":"https://orcid.org/0000-0002-3452-1168"},"institutions":[{"id":"https://openalex.org/I4210094138","display_name":"University of West Attica","ror":"https://ror.org/00r2r5k05","country_code":"GR","type":"education","lineage":["https://openalex.org/I4210094138"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Angeliki Antoniou","raw_affiliation_strings":["Department of Archival, Library and Information Studies, University of West Attica, 12243 Egaleo, Greece"],"raw_orcid":"https://orcid.org/0000-0002-3452-1168","affiliations":[{"raw_affiliation_string":"Department of Archival, Library and Information Studies, University of West Attica, 12243 Egaleo, Greece","institution_ids":["https://openalex.org/I4210094138"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074951699","display_name":"George Lepouras","orcid":"https://orcid.org/0000-0001-6094-3308"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"George Lepouras","raw_affiliation_strings":["Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece"],"raw_orcid":"https://orcid.org/0000-0001-6094-3308","affiliations":[{"raw_affiliation_string":"Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063319586","display_name":"Manolis Wallace","orcid":"https://orcid.org/0000-0002-4629-5946"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Manolis Wallace","raw_affiliation_strings":["Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece"],"raw_orcid":"https://orcid.org/0000-0002-4629-5946","affiliations":[{"raw_affiliation_string":"Department of Informatics and Telecommunications, University of the Peloponnese, 22131 Tripoli, Greece","institution_ids":["https://openalex.org/I158716096"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001280838","display_name":"Vassilis Poulopoulos","orcid":"https://orcid.org/0000-0003-1707-3153"},"institutions":[{"id":"https://openalex.org/I158716096","display_name":"University of Peloponnese","ror":"https://ror.org/04d4d3c02","country_code":"GR","type":"education","lineage":["https://openalex.org/I158716096"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Vassilis Poulopoulos","raw_affiliation_strings":["Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece"],"raw_orcid":"https://orcid.org/0000-0003-1707-3153","affiliations":[{"raw_affiliation_string":"Department of Digital Systems, University of the Peloponnese, 23100 Sparta, Greece","institution_ids":["https://openalex.org/I158716096"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5089364392"],"corresponding_institution_ids":["https://openalex.org/I158716096"],"apc_list":{"value":1600,"currency":"CHF","value_usd":1782},"apc_paid":{"value":1600,"currency":"CHF","value_usd":1782},"fwci":2.2548,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89371452,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"16","issue":"7","first_page":"339","last_page":"339"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9790999889373779,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9732999801635742,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9897055625915527},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6794695258140564},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6638541221618652},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5499821901321411}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9897055625915527},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6794695258140564},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6638541221618652},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5499821901321411},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3390/a16070339","is_oa":true,"landing_page_url":"https://doi.org/10.3390/a16070339","pdf_url":"https://www.mdpi.com/1999-4893/16/7/339/pdf?version=1689343602","source":{"id":"https://openalex.org/S190629608","display_name":"Algorithms","issn_l":"1999-4893","issn":["1999-4893"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Algorithms","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:6fb8e7886e54477788c8d524e4aadbd4","is_oa":true,"landing_page_url":"https://doaj.org/article/6fb8e7886e54477788c8d524e4aadbd4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Algorithms, Vol 16, Iss 7, p 339 (2023)","raw_type":"article"},{"id":"pmh:oai:mdpi.com:/1999-4893/16/7/339/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.3390/a16070339","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Algorithms; Volume 16; Issue 7; Pages: 339","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3390/a16070339","is_oa":true,"landing_page_url":"https://doi.org/10.3390/a16070339","pdf_url":"https://www.mdpi.com/1999-4893/16/7/339/pdf?version=1689343602","source":{"id":"https://openalex.org/S190629608","display_name":"Algorithms","issn_l":"1999-4893","issn":["1999-4893"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Algorithms","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G8531745791","display_name":"CrossCult: Empowering reuse of digital cultural heritage in context-aware crosscuts of European history","funder_award_id":"693150","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4384525650.pdf"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W1975110875","https://openalex.org/W2023427252","https://openalex.org/W2092300333","https://openalex.org/W2587794750","https://openalex.org/W2752483597","https://openalex.org/W2767855016","https://openalex.org/W2790660571","https://openalex.org/W2889028680","https://openalex.org/W2906293210","https://openalex.org/W2922499945","https://openalex.org/W2926306797","https://openalex.org/W2967943711","https://openalex.org/W2968991624","https://openalex.org/W2970491983","https://openalex.org/W2999777873","https://openalex.org/W3007554144","https://openalex.org/W3041289316","https://openalex.org/W3041338409","https://openalex.org/W3042838018","https://openalex.org/W3095211369","https://openalex.org/W3113561521","https://openalex.org/W3133319183","https://openalex.org/W3142038433","https://openalex.org/W3194645171","https://openalex.org/W3203725514","https://openalex.org/W3210314098","https://openalex.org/W4224766886","https://openalex.org/W4242187804","https://openalex.org/W4245970261","https://openalex.org/W4248404313","https://openalex.org/W4251523343","https://openalex.org/W4251705665","https://openalex.org/W4281783403","https://openalex.org/W4283326404","https://openalex.org/W4315750087","https://openalex.org/W4362504075","https://openalex.org/W4367671122","https://openalex.org/W6767171198","https://openalex.org/W6767935928","https://openalex.org/W6839170374"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":{"Digital":[0],"assistants\u2014such":[1],"as":[2],"chatbots\u2014facilitate":[3],"the":[4,27,47,52,66,76,81,93],"interaction":[5],"between":[6],"persons":[7],"and":[8,10,19],"machines":[9],"are":[11,70],"increasingly":[12],"used":[13],"in":[14],"web":[15],"pages":[16],"of":[17,29,58,75,83,96],"enterprises":[18],"organizations.":[20],"This":[21],"paper":[22,38],"presents":[23],"a":[24,84,90],"methodology":[25,77],"for":[26,64,92],"creation":[28],"chatbots":[30],"that":[31,43],"offer":[32],"access":[33],"to":[34,56],"museum":[35],"information.":[36],"The":[37,73],"introduces":[39],"an":[40],"information":[41,55],"model":[42],"is":[44,78],"offered":[45],"through":[46,80],"chatbot,":[48],"which":[49],"subsequently":[50],"maps":[51],"museum\u2019s":[53],"modeled":[54],"structures":[57],"DialogFlow,":[59],"Google\u2019s":[60],"chatbot":[61,67,91],"engine.":[62],"Means":[63],"automating":[65],"generation":[68],"process":[69],"also":[71],"presented.":[72],"evaluation":[74],"illustrated":[79],"application":[82],"real":[85],"case,":[86],"wherein":[87],"we":[88],"developed":[89],"Archaeological":[94],"Museum":[95],"Tripolis,":[97],"Greece.":[98]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2023-07-18T00:00:00"}