{"id":"https://openalex.org/W7122470145","doi":"https://doi.org/10.3389/frobt.2025.1719342","title":"Public acceptance of cybernetic avatars in the service sector: evidence from a large-scale survey","display_name":"Public acceptance of cybernetic avatars in the service sector: evidence from a large-scale survey","publication_year":2026,"publication_date":"2026-01-12","ids":{"openalex":"https://openalex.org/W7122470145","doi":"https://doi.org/10.3389/frobt.2025.1719342","pmid":"https://pubmed.ncbi.nlm.nih.gov/41602356"},"language":"en","primary_location":{"id":"doi:10.3389/frobt.2025.1719342","is_oa":true,"landing_page_url":"https://doi.org/10.3389/frobt.2025.1719342","pdf_url":"https://public-pages-files-2025.frontiersin.org/journals/robotics-and-ai/articles/10.3389/frobt.2025.1719342/pdf","source":{"id":"https://openalex.org/S2595095599","display_name":"Frontiers in Robotics and AI","issn_l":"2296-9144","issn":["2296-9144"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Robotics and AI","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://public-pages-files-2025.frontiersin.org/journals/robotics-and-ai/articles/10.3389/frobt.2025.1719342/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5122771503","display_name":"Laura Aymerich-Franch","orcid":null},"institutions":[{"id":"https://openalex.org/I132806614","display_name":"University of Dubai","ror":"https://ror.org/05h0z7c09","country_code":"AE","type":"education","lineage":["https://openalex.org/I132806614"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Laura Aymerich-Franch","raw_affiliation_strings":["Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I132806614"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069634362","display_name":"Tarek Taha","orcid":"https://orcid.org/0000-0001-8267-1681"},"institutions":[{"id":"https://openalex.org/I132806614","display_name":"University of Dubai","ror":"https://ror.org/05h0z7c09","country_code":"AE","type":"education","lineage":["https://openalex.org/I132806614"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Tarek Taha","raw_affiliation_strings":["Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I132806614"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5122745114","display_name":"Takahiro Miyashita","orcid":null},"institutions":[{"id":"https://openalex.org/I4210104143","display_name":"Advanced Telecommunications Research Institute International","ror":"https://ror.org/01pe1d703","country_code":"JP","type":"facility","lineage":["https://openalex.org/I4210104143"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Takahiro Miyashita","raw_affiliation_strings":["Interaction Science Laboratories, Advanced Telecommunications Research Institute International, Kyoto, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Interaction Science Laboratories, Advanced Telecommunications Research Institute International, Kyoto, Japan","institution_ids":["https://openalex.org/I4210104143"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010467908","display_name":"Hiroko Kamide","orcid":null},"institutions":[{"id":"https://openalex.org/I22299242","display_name":"Kyoto University","ror":"https://ror.org/02kpeqv85","country_code":"JP","type":"education","lineage":["https://openalex.org/I22299242"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hiroko Kamide","raw_affiliation_strings":["Graduate School of Law, Kyoto University, Kyoto, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Law, Kyoto University, Kyoto, Japan","institution_ids":["https://openalex.org/I22299242"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5121025237","display_name":"Hiroshi Ishiguro","orcid":null},"institutions":[{"id":"https://openalex.org/I14314212","display_name":"Osaka University of Economics","ror":"https://ror.org/04g11bp59","country_code":"JP","type":"education","lineage":["https://openalex.org/I14314212"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hiroshi Ishiguro","raw_affiliation_strings":["Department of Systems Innovation, The University of Osaka, Osaka, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Systems Innovation, The University of Osaka, Osaka, Japan","institution_ids":["https://openalex.org/I14314212"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113483591","display_name":"Paolo Dario","orcid":null},"institutions":[{"id":"https://openalex.org/I132806614","display_name":"University of Dubai","ror":"https://ror.org/05h0z7c09","country_code":"AE","type":"education","lineage":["https://openalex.org/I132806614"]},{"id":"https://openalex.org/I162290304","display_name":"Scuola Superiore Sant'Anna","ror":"https://ror.org/025602r80","country_code":"IT","type":"education","lineage":["https://openalex.org/I162290304"]}],"countries":["AE","IT"],"is_corresponding":false,"raw_author_name":"Paolo Dario","raw_affiliation_strings":["Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates","The Biorobotics Institute, Scuola Superiore Sant'Anna, Pisa, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Robotics Lab, Dubai Future Labs, Dubai Future Foundation, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I132806614"]},{"raw_affiliation_string":"The Biorobotics Institute, Scuola Superiore Sant'Anna, Pisa, Italy","institution_ids":["https://openalex.org/I162290304"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5122771503"],"corresponding_institution_ids":["https://openalex.org/I132806614"],"apc_list":{"value":1900,"currency":"USD","value_usd":1900},"apc_paid":{"value":1900,"currency":"USD","value_usd":1900},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.02969761,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":null,"first_page":"1719342","last_page":"1719342"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.5855000019073486,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.5855000019073486,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.09759999811649323,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.09130000323057175,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.6855000257492065},{"id":"https://openalex.org/keywords/cybernetics","display_name":"Cybernetics","score":0.6215999722480774},{"id":"https://openalex.org/keywords/teleoperation","display_name":"Teleoperation","score":0.5443999767303467},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5418000221252441},{"id":"https://openalex.org/keywords/robotics","display_name":"Robotics","score":0.4235999882221222},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.42179998755455017}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.6855000257492065},{"id":"https://openalex.org/C115286129","wikidata":"https://www.wikidata.org/wiki/Q123637","display_name":"Cybernetics","level":2,"score":0.6215999722480774},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5809999704360962},{"id":"https://openalex.org/C161759796","wikidata":"https://www.wikidata.org/wiki/Q3982902","display_name":"Teleoperation","level":3,"score":0.5443999767303467},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5418000221252441},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4810999929904938},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.4235999882221222},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42179998755455017},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3887999951839447},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3707999885082245},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.36480000615119934},{"id":"https://openalex.org/C13743948","wikidata":"https://www.wikidata.org/wiki/Q45842","display_name":"Web crawler","level":2,"score":0.3598000109195709},{"id":"https://openalex.org/C313442","wikidata":"https://www.wikidata.org/wiki/Q778556","display_name":"Persona","level":2,"score":0.30469998717308044},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.302700012922287},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.2992999851703644},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2919999957084656},{"id":"https://openalex.org/C2781241145","wikidata":"https://www.wikidata.org/wiki/Q204606","display_name":"Cyberspace","level":3,"score":0.2793000042438507},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2712000012397766},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.26899999380111694}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3389/frobt.2025.1719342","is_oa":true,"landing_page_url":"https://doi.org/10.3389/frobt.2025.1719342","pdf_url":"https://public-pages-files-2025.frontiersin.org/journals/robotics-and-ai/articles/10.3389/frobt.2025.1719342/pdf","source":{"id":"https://openalex.org/S2595095599","display_name":"Frontiers in Robotics and AI","issn_l":"2296-9144","issn":["2296-9144"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Robotics and AI","raw_type":"journal-article"},{"id":"pmid:41602356","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/41602356","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in robotics and AI","raw_type":null},{"id":"pmh:oai:doaj.org/article:54acd58b702446e8a780602ab1de119f","is_oa":true,"landing_page_url":"https://doaj.org/article/54acd58b702446e8a780602ab1de119f","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Frontiers in Robotics and AI, Vol 12 (2026)","raw_type":"article"},{"id":"pmh:oai:pubmedcentral.nih.gov:12832308","is_oa":true,"landing_page_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC12832308/","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Front Robot AI","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3389/frobt.2025.1719342","is_oa":true,"landing_page_url":"https://doi.org/10.3389/frobt.2025.1719342","pdf_url":"https://public-pages-files-2025.frontiersin.org/journals/robotics-and-ai/articles/10.3389/frobt.2025.1719342/pdf","source":{"id":"https://openalex.org/S2595095599","display_name":"Frontiers in Robotics and AI","issn_l":"2296-9144","issn":["2296-9144"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Robotics and AI","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3056003011","display_name":null,"funder_award_id":"JPMJMS2011","funder_id":"https://openalex.org/F4320338247","funder_display_name":"Moonshot Research and Development Program"}],"funders":[{"id":"https://openalex.org/F4320338247","display_name":"Moonshot Research and Development Program","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7122470145.pdf","grobid_xml":"https://content.openalex.org/works/W7122470145.grobid-xml"},"referenced_works_count":41,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1976869056","https://openalex.org/W1977742635","https://openalex.org/W1986119901","https://openalex.org/W1986558703","https://openalex.org/W2010060754","https://openalex.org/W2015403432","https://openalex.org/W2029402977","https://openalex.org/W2032389101","https://openalex.org/W2050747765","https://openalex.org/W2064304167","https://openalex.org/W2066556081","https://openalex.org/W2084235337","https://openalex.org/W2100379340","https://openalex.org/W2110585328","https://openalex.org/W2128209560","https://openalex.org/W2150823364","https://openalex.org/W2160144355","https://openalex.org/W2168907003","https://openalex.org/W2253634141","https://openalex.org/W2530298320","https://openalex.org/W2554972835","https://openalex.org/W2592721812","https://openalex.org/W2614345146","https://openalex.org/W2944376449","https://openalex.org/W2966276998","https://openalex.org/W2999277387","https://openalex.org/W3011972393","https://openalex.org/W3033293603","https://openalex.org/W3047966341","https://openalex.org/W3096975984","https://openalex.org/W3165881704","https://openalex.org/W3183274861","https://openalex.org/W3206401294","https://openalex.org/W4280579777","https://openalex.org/W4321020250","https://openalex.org/W4391163944","https://openalex.org/W4396832631","https://openalex.org/W4401236566","https://openalex.org/W4404355780","https://openalex.org/W4406132123"],"related_works":[],"abstract_inverted_index":{"Cybernetic":[0],"avatars":[1,29,124,134,146],"are":[2],"hybrid":[3],"interaction":[4],"robots":[5],"or":[6],"digital":[7,139],"representations":[8],"that":[9,216],"combine":[10],"autonomous":[11],"capabilities":[12],"with":[13,24,75,131,147,195],"teleoperated":[14],"control.":[15],"This":[16],"study":[17,239],"investigates":[18],"the":[19,84,108,154,166,172,181,193,196,228,241,248],"acceptance":[20,37,137,258],"of":[21,42,83,110,120,129,143,169,205,222,235,243,251,259],"cybernetic":[22,123,260],"avatars,":[23],"particular":[25],"emphasis":[26],"on":[27],"robot":[28,47,133,145],"for":[30],"customer":[31],"service.":[32],"Specifically,":[33],"we":[34,70],"explore":[35],"how":[36],"varies":[38],"as":[39,180],"a":[40,72,91,102,116,126,148],"function":[41],"modality":[43],"(physical":[44],"vs.":[45],"virtual),":[46],"appearance":[48,152],"(e.g.,":[49,55,63],"android,":[50],"robotic-looking,":[51],"cartoonish),":[52],"deployment":[53,254],"settings":[54,194],"shopping":[56],"malls,":[57,185],"hotels,":[58],"hospitals),":[59],"and":[60,114,161,176,190,253],"functional":[61],"tasks":[62],"providing":[64,115,174],"information,":[65],"patrolling).":[66],"To":[67],"this":[68],"end,":[69],"conducted":[71],"large-scale":[73],"survey":[74],"over":[76],"1,000":[77],"participants":[78,226],"in":[79],"Dubai.":[80],"As":[81],"one":[82],"most":[85,155,182],"multicultural":[86],"societies":[87],"worldwide,":[88],"Dubai":[89],"offers":[90],"rare":[92],"opportunity":[93],"to":[94,255],"capture":[95],"opinions":[96],"from":[97,227,247],"multiple":[98],"cultural":[99],"clusters":[100],"within":[101],"single":[103],"setting":[104],"simultaneously,":[105],"thereby":[106],"overcoming":[107],"limitations":[109],"nationally":[111],"bound":[112],"samples":[113],"more":[117],"global":[118],"picture":[119],"acceptance.":[121,170],"Overall,":[122],"received":[125,165,202],"high":[127],"level":[128,168],"acceptance,":[130,198],"physical":[132],"receiving":[135],"higher":[136],"than":[138],"avatars.":[140,261],"In":[141],"terms":[142],"appearance,":[144],"highly":[149],"anthropomorphic":[150],"robotic":[151],"were":[153,192,219,232],"accepted,":[156],"followed":[157],"by":[158,209],"cartoonish":[159,236],"designs":[160],"androids.":[162],"Animal-like":[163],"appearances":[164],"lowest":[167],"Among":[171],"tasks,":[173],"information":[175],"guidance":[177],"was":[178],"rated":[179],"valued.":[183],"Shopping":[184],"airports,":[186],"public":[187],"transport":[188],"stations,":[189],"museums":[191],"highest":[197],"whereas":[199,225],"healthcare-related":[200],"spaces":[201],"lower":[203],"levels":[204],"support.":[206],"An":[207],"analysis":[208],"community":[210],"cluster":[211,231],"revealed,":[212],"among":[213],"other":[214],"findings,":[215],"Emirati":[217],"respondents":[218],"particularly":[220,233],"accepting":[221,234],"android":[223],"appearances,":[224],"'Other":[229],"Asia'":[230],"appearances.":[237],"Our":[238],"underscores":[240],"importance":[242],"incorporating":[244],"citizen":[245],"feedback":[246],"early":[249],"stages":[250],"design":[252],"enhance":[256],"societal":[257]},"counts_by_year":[],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2026-01-13T00:00:00"}
