{"id":"https://openalex.org/W4408580437","doi":"https://doi.org/10.3389/fdgth.2025.1557804","title":"Experience developing a pediatric medical chatbot in Singapore: a digital innovation for improved emergency care","display_name":"Experience developing a pediatric medical chatbot in Singapore: a digital innovation for improved emergency care","publication_year":2025,"publication_date":"2025-03-18","ids":{"openalex":"https://openalex.org/W4408580437","doi":"https://doi.org/10.3389/fdgth.2025.1557804","pmid":"https://pubmed.ncbi.nlm.nih.gov/40171527"},"language":"en","primary_location":{"id":"doi:10.3389/fdgth.2025.1557804","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fdgth.2025.1557804","pdf_url":"https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2025.1557804/pdf","source":{"id":"https://openalex.org/S4210170686","display_name":"Frontiers in Digital Health","issn_l":"2673-253X","issn":["2673-253X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Digital Health","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2025.1557804/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116684895","display_name":"Choo Min","orcid":null},"institutions":[{"id":"https://openalex.org/I4210112252","display_name":"KK Women's and Children's Hospital","ror":"https://ror.org/0228w5t68","country_code":"SG","type":"healthcare","lineage":["https://openalex.org/I4210112252"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Choo Min","raw_affiliation_strings":["Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore"],"affiliations":[{"raw_affiliation_string":"Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore","institution_ids":["https://openalex.org/I4210112252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025025621","display_name":"Rodrick Lim","orcid":"https://orcid.org/0000-0002-7157-4963"},"institutions":[{"id":"https://openalex.org/I4210112252","display_name":"KK Women's and Children's Hospital","ror":"https://ror.org/0228w5t68","country_code":"SG","type":"healthcare","lineage":["https://openalex.org/I4210112252"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Rong Xiu Cynthia Lim","raw_affiliation_strings":["Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore"],"affiliations":[{"raw_affiliation_string":"Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore","institution_ids":["https://openalex.org/I4210112252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112877040","display_name":"See\u2010Teng Tan","orcid":null},"institutions":[{"id":"https://openalex.org/I4210112252","display_name":"KK Women's and Children's Hospital","ror":"https://ror.org/0228w5t68","country_code":"SG","type":"healthcare","lineage":["https://openalex.org/I4210112252"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Sek Wan Tan","raw_affiliation_strings":["Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore"],"affiliations":[{"raw_affiliation_string":"Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore","institution_ids":["https://openalex.org/I4210112252"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073363549","display_name":"Sashikumar Ganapathy","orcid":null},"institutions":[{"id":"https://openalex.org/I4210126319","display_name":"Duke-NUS Medical School","ror":"https://ror.org/02j1m6098","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596","https://openalex.org/I170897317","https://openalex.org/I4210126319"]},{"id":"https://openalex.org/I4210112252","display_name":"KK Women's and Children's Hospital","ror":"https://ror.org/0228w5t68","country_code":"SG","type":"healthcare","lineage":["https://openalex.org/I4210112252"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Sashikumar Ganapathy","raw_affiliation_strings":["Clinical Teaching Faculty, Duke-NUS Medical School, Singapore, Singapore","Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore"],"affiliations":[{"raw_affiliation_string":"Clinical Teaching Faculty, Duke-NUS Medical School, Singapore, Singapore","institution_ids":["https://openalex.org/I4210126319"]},{"raw_affiliation_string":"Department of Emergency Medicine, KK Women's and Children's Hospital, Singapore, Singapore","institution_ids":["https://openalex.org/I4210112252"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5116684895"],"corresponding_institution_ids":["https://openalex.org/I4210112252"],"apc_list":{"value":1900,"currency":"USD","value_usd":1900},"apc_paid":{"value":1900,"currency":"USD","value_usd":1900},"fwci":2.3728,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.84327031,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"7","issue":null,"first_page":"1557804","last_page":"1557804"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12823","display_name":"Adolescent and Pediatric Healthcare","score":0.9638000130653381,"subfield":{"id":"https://openalex.org/subfields/3616","display_name":"Speech and Hearing"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8878433108329773},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.47902172803878784},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.38620060682296753},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33580613136291504},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2627934217453003},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2306813895702362}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8878433108329773},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.47902172803878784},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.38620060682296753},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33580613136291504},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2627934217453003},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2306813895702362}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3389/fdgth.2025.1557804","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fdgth.2025.1557804","pdf_url":"https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2025.1557804/pdf","source":{"id":"https://openalex.org/S4210170686","display_name":"Frontiers in Digital Health","issn_l":"2673-253X","issn":["2673-253X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Digital Health","raw_type":"journal-article"},{"id":"pmid:40171527","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/40171527","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in digital health","raw_type":null},{"id":"pmh:oai:doaj.org/article:f157ca412bdd4f0284e721948cd242e6","is_oa":true,"landing_page_url":"https://doaj.org/article/f157ca412bdd4f0284e721948cd242e6","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Frontiers in Digital Health, Vol 7 (2025)","raw_type":"article"},{"id":"pmh:oai:europepmc.org:10772860","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/11959085","pdf_url":null,"source":{"id":"https://openalex.org/S4306400806","display_name":"Europe PMC (PubMed Central)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1303153112","host_organization_name":"European Bioinformatics Institute","host_organization_lineage":["https://openalex.org/I1303153112"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":{"id":"doi:10.3389/fdgth.2025.1557804","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fdgth.2025.1557804","pdf_url":"https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2025.1557804/pdf","source":{"id":"https://openalex.org/S4210170686","display_name":"Frontiers in Digital Health","issn_l":"2673-253X","issn":["2673-253X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Digital Health","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4408580437.pdf"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W1485761988","https://openalex.org/W1963769263","https://openalex.org/W2038849110","https://openalex.org/W2052690357","https://openalex.org/W2115385268","https://openalex.org/W2438706117","https://openalex.org/W2626987704","https://openalex.org/W2888970663","https://openalex.org/W2942994012","https://openalex.org/W3034467329","https://openalex.org/W3042703222","https://openalex.org/W3203109812","https://openalex.org/W4212985283","https://openalex.org/W4289539209","https://openalex.org/W4295233302","https://openalex.org/W4321375127","https://openalex.org/W4386055632","https://openalex.org/W4388797251","https://openalex.org/W4394746513","https://openalex.org/W6628809190"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W3031052312","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4389568370","https://openalex.org/W3032375762","https://openalex.org/W1995515455","https://openalex.org/W4313813117"],"abstract_inverted_index":{"This":[0,140],"community":[1],"case":[2,141],"study":[3,142,165],"explores":[4],"the":[5,9,12,71,103,107,144,167,170,172,198,213],"lessons":[6,168],"learnt":[7],"from":[8],"development":[10,94],"of":[11,73,146,174,200,215],"Urgent":[13],"Paediatric":[14],"Advice":[15],"Line":[16],"(UPAL),":[17],"a":[18,216,232],"medical":[19],"chatbot":[20,40],"designed":[21],"to":[22,53,84,101,125,131,150,203,220,225],"address":[23],"key":[24,111],"challenges":[25,112],"in":[26,46,161,186,231],"pediatric":[27,44,64,162],"healthcare,":[28],"including":[29,113],"emergency":[30],"department":[31],"(ED)":[32],"overcrowding,":[33],"health-seeking":[34],"behavior,":[35],"and":[36,59,77,89,105,156,182,207],"health":[37,65,91,148,190],"literacy.":[38,92],"The":[39,93,164],"was":[41],"developed":[42],"by":[43],"specialists":[45],"collaboration":[47],"with":[48,56,110,117],"an":[49,97],"AI-driven":[50],"technology":[51],"partner":[52],"provide":[54,204,221],"caregivers":[55,130],"timely,":[57],"accurate,":[58],"accessible":[60],"guidance":[61],"for":[62,169],"managing":[63],"concerns.":[66],"By":[67,120],"helping":[68],"parents":[69],"assess":[70],"severity":[72],"their":[74,137],"child's":[75,138],"symptoms":[76],"navigate":[78],"appropriate":[79],"care":[80],"pathways,":[81],"UPAL":[82,128],"aims":[83],"reduce":[85],"unnecessary":[86],"ED":[87],"visits":[88],"improve":[90,153],"process":[95],"employed":[96],"iterative,":[98],"user-centered":[99],"approach":[100],"refine":[102],"algorithm":[104],"enhance":[106],"user":[108,118],"experience,":[109],"balancing":[114],"clinical":[115],"reliability":[116],"empathy.":[119],"offering":[121],"evidence-based":[122],"advice":[123],"tailored":[124],"individual":[126],"symptoms,":[127],"empowers":[129],"make":[132],"more":[133,205],"informed":[134],"decisions":[135],"about":[136],"care.":[139],"highlights":[143],"potential":[145],"digital":[147,189,235],"solutions":[149],"empower":[151],"caregivers,":[152,226],"patient":[154],"engagement,":[155],"increase":[157],"healthcare":[158,229],"access,":[159],"particularly":[160],"settings.":[163],"underscores":[166],"field-namely":[171],"importance":[173],"interdisciplinary":[175],"collaboration,":[176],"continuous":[177],"iterative":[178],"development,":[179],"patient-centered":[180],"design,":[181],"active":[183],"stakeholder":[184],"engagement":[185],"creating":[187],"effective":[188],"tools.":[191],"Looking":[192],"forward,":[193],"future":[194],"developments":[195],"will":[196],"include":[197],"incorporation":[199],"generative":[201],"AI":[202],"humanistic":[206],"personalized":[208],"responses,":[209],"as":[210,212],"well":[211],"creation":[214],"post-discharge":[217,223],"outreach":[218],"module":[219],"proactive":[222],"support":[224],"further":[227],"enhancing":[228],"delivery":[230],"rapidly":[233],"evolving":[234],"landscape.":[236]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}